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Night customer service jobs in United Kingdom

  • Night Hotel Receptionist - California Hotel 3*
    Night Hotel Receptionist - California Hotel 3*
    2 days ago
    £12.71 hourly
    Full-time
    London

    Night Hotel Receptionist – California Hotel 3* Kings Cross Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace. We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role. The receptionist will be working on-site 4 days a week (12 hrs shifts – 48 hrs per week), monitoring security of the property, responding professionally and promptly to an emergency; communicating urgent issues to line manager or manager on duty, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is always briefed therefore communication is key. The Night Receptionist will: • Possess comprehensive knowledge of the company PMS system, Rezlynx., • Possess excellent presentation and interpersonal skills., • Skilled in checking arrivals lists, credit limit reporting and cash handling., • Knowledge of standard PC packages and computerized reservations systems., • Proficient in handling general clerical and administrative tasks., • Be flexible, will have great attention to detail., • possess the ability to work independently., • Excellent command in English, both in oral and written., • Be extremely knowledgeable in regard to the company services, standards & products., • Commercially and financially astute., • Provide exceptional customer service and unforgettable experience. If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.

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  • Barback
    Barback
    6 days ago
    £12.5–£13.5 hourly
    Part-time
    London

    Barback – The Wren Tavern The Wren Tavern is a modern take on the classic City pub, located right outside Bank Station. By day we’re a busy meeting spot and lunch destination, and by night we turn into a high-energy bar with live sport, DJs and great food. We’re the go-to place for after-work drinks, big match nights and late-evening socials — fast paced, fun and always buzzing. We’re looking for a Front of House Team Member to join our team. We’re looking for personality, energy and people who enjoy being around others. What we’re looking for You are: Friendly, confident and enjoy talking to people Positive and reliable with a good work ethic Happy working in a busy environment (we get very busy!) A team player who supports others and gets stuck in Keen to learn new skills and grow within hospitality Retail, coffee shop or customer service experience is a bonus — but attitude matters more than experience. What you’ll be doing Welcoming guests and creating a great first impression Helping keep the bar and floor organised and clean Working with the team during busy services, sports nights and events You’ll receive full training and support from the management team. What's in it for me: Competitive rate per hour + tronc - Cha-ching!! Work for a Times Top 100 Companies to Work For Discounts across all our pubs, bars, and restaurants—treat yourself! Work with the freshest seasonal produce—bring those flavours to life! Experience a lively, family-oriented atmosphere—where fun meets food! Complimentary meals during your shift—because who doesn’t love a good bite? Employee Assistance Programme (EAP) for your wellbeing—your happiness counts! Fantastic referral scheme with rewards of up to £1000—bring your friends! Celebrate your birthday with a day off on us—party time! Cycle to work scheme for a greener commute—let’s pedal towards a better planet! If you’re ready to bring energy, warmth, and a can-do attitude to our floor, apply now. Tell us what you’d bring to our team and why you’re excited about growing with a fast-moving, award-winning company.

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  • Team Member
    Team Member
    7 days ago
    £13.5 hourly
    Full-time
    London

    Real hours. Real food. AM & PM shifts but never finish past 11pm. Location Fitzrovia - 2 min walk from Goodge Street, 4 min walk from Warren Street. 5 min walk from Euston Square. WHAT WE CAN OFFER • £13.50 / hour once passed training tests (1-4 weeks dependant on how fast you learn) £13.00 / hour before, • Guaranteed weekly hours — no zero-hours nonsense., • Free meals on shift — actual good healthy food, • Clear progression — Supervisor / Assistant Manager within reach if you want it., • Central London location — Warren Street/Goodge Street / Euston, • Part time and Full time WHAT THIS ISN'T • Not a late-night job. Latest finish is 11pm, most nights earlier., • AM shifts also, • Not a zero-hours gig. Your weekly hours are locked in., • Not a dead end. Real promotion route, signed off by the Store Manager. We are a premium health food brand in Central London. We're hiring people who want a proper hospitality job as part of a happy team — without the chaos, the midnight finishes, or the unpredictable rotas. We are busy Monday to Thursday then things for the rest of the week are more chill. This is a busy place where time flys. If you're looking for consistent shifts, a clear finish time, and a path that actually leads somewhere — read on. Team Member Plus Already have hospitality experience? This is the step up, we have a Aces in places strategy to bring out your best skills — running the protein section, owning the finish, and being the person who knows the menu inside out, being the customer service ace to bossing delivery drivers about. What you'll actually be doing We work a counter service (think subway style), we greet customers build their health box and move onto the next with a smile. Then comes the evening shift where the business really wakes up, if you want quiet and relaxed this is not it, we thrive on the busy but fun environment. We do a lot of delivery's on Deliveroo uber etc, we have a special section for that where you can demonstrate your skills from pure speed and energy to attention to detail checking bags, tickets etc. We aim to bring out the best of your skills. Your tasks are build up from Run the protein section — Presentation on every plate. Serve the salads - Portion the right weight of salad and present well Own the finish — dressings, garnishes, the final check before it goes out. Pack deliveries properly — Uber Eats and Deliveroo orders that actually look good when they arrive. Know the menu — recommend sides, explain what things are, handle the questions. Production - of grab and go items and salads Juice and smoothie station - Mix up some healthy drinks Help new starters — show people the ropes the way you were shown them. Ideally this is you • You've done hospitality before — you know the pace, you know a busy rush., • You take pride in your work — a messy dish makes you wince, not shrug., • You're solid with customers — friendly, clear and confident, • You show up for your teammates — on time, ready, consistent., • If you want to grow — this isn't the end of the road, it's the next step. Who it's not for • Anyone expecting to stand around and not do much, • Anyone not really wanting to integrate into a team but just do their own thing WHAT WE CAN OFFER • £13.50 / hour once passed training tests (1-4 weeks dependant on how fast you learn) £13.00 / hour before, • Guaranteed weekly hours — no zero-hours nonsense., • Free meals on shift — actual good healthy food, • Clear progression — Supervisor / Assistant Manager within reach if you want it., • Central London location — Warren Street/Goodge Street / Euston, • Part time and Full time WHAT THIS ISN'T • Not a late-night job. Latest finish is 11pm, most nights earlier., • AM shifts also, • Not a zero-hours gig. Your weekly hours are locked in., • Not a dead end. Real promotion route, signed off by the Store Manager. How things move from here. In store interview-> Trial shift-> Start

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  • Night Hotel Manager
    Night Hotel Manager
    9 days ago
    £32000 yearly
    Full-time
    London

    Night Manager – The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties. The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role). The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key. The Night Manager will: • Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx)., • Possess excellent presentation and interpersonal skills., • Skilled in checking arrivals lists, credit limit reporting and cash handling., • Knowledge of standard PC packages and computerized reservations systems., • Proficient in handling general clerical and administrative tasks., • Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information., • Be flexible, will have great attention to detail., • Possess the ability to work independently., • Excellent command in English, both in oral and written., • Be extremely knowledgeable about the company services, standards & products., • Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations., • Be commercially and financially astute., • Provide exceptional customer service and unforgettable experience., • Possess a strong know-how in health and safety policies and procedures., • Be truly passionate about guests’ journey and will possess great attention to details. If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

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  • Head Waiter / Waitress
    Head Waiter / Waitress
    6 days ago
    £16.5–£18 hourly
    Full-time
    London

    Head Waiter/Waitress - Ambassadors Clubhouse Salary - up to £18 ph Schedule - Full Time Experience - Previous experience within a similar role within a large quality restaurant Ambassadors ClubHouse are a seeking a Head Waiter/Waitress to join their team. The successful candidates will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Head Waiter/Waitress looking for a new role in an award winning, critically acclaimed group. The Restaurant Ambassadors Club House Named after the Sethis’ maternal grandfather, a former Indian Ambassador, the restaurant will take inspiration from his summer house in Dalhousie (formerly part of Punjab) and North India’s abandoned party mansions, as well as the founders’ own Punjabi heritage. The menu focuses on the cuisine of undivided Punjab. Culinary traditions and rare regional recipes will be showcased with a menu featuring classic papads, chaats & bitings, lesser-known kebabs cooked across the tandoor, sigri and tawa; curries cooked in cast-iron karahis and clay matkas, pilaus, biryanis, tandoor-roasted breads, and classic desserts. An all-day drinks list brings guests through lunch to dinner to late-night party, with a focus on tequila and mezcal cocktails blended with regional produce. Highlights include a selection of ‘Punjabi Margaritas’ all made with exotic north Indian fruits and citrus and paired with chaat masala spiced salts. Encapsulating the traditions of Punjab where hospitality and generosity are celebrated through the sharing of fine liquor in abundance. The dining room features a maximalist central bar with a gold dome, booth seating and counter dining while the lower ground floor will feature a drinking and dining space, alongside a DJ booth, open until late. Ambassadors Clubhouse is the UK’s first Punjabi restaurant to hold a Michelin star The Position As Head Waiter/Waitress, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have the following, then we want to hear from you: Prior experience as a Head Waiter/Waitress or Senior Waiter/ Waitress within a fast paced quality, restaurant; Eagerness to roll your sleeves up and get stuck in; A creative approach with impeccable attention to detail; Passion for about food and hospitality, along with the eagerness to continually learn; The desire to develop your career within an ambitious and trend-setting restaurant group.

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  • SUPERIOR/ DUTY MANAGER
    SUPERIOR/ DUTY MANAGER
    24 days ago
    £16–£19 hourly
    Full-time
    London

    Job Title: Duty Manager Location: The Seashell of London (Takeaway, Dining & Bar) Reporting to: General Manager / Owner Pay: £17 per hour | OTE: £33,000 - £40,000 per annum (depending on experience & hours) Job Type: Full-time About Us The Seashell is one of London’s most iconic fish & chips restaurants. Unlike a standard chippy, we operate a high-volume Takeaway, a bustling Dining Room, and a fully licensed Bar. We host guests from all over the world who expect iconic London quality with 5-star service. The Role We are looking for a hands-on Duty Manager to own the floor. You will not just “supervise” – you will manage the daily chaos and elegance of all three operations (Dining, Takeaway, Bar). You will be responsible for the staff rota, food quality, health & safety, and ensuring every guest leaves happy. You will manage Front of House (waiters/runners), Takeaway staff, and Kitchen staff – bridging the gap between the fryers and the customers. Key Responsibilities 1. Operations & Daily Checks · Manage daily opening/closing procedures, including all daily paperwork and checklists. · Conduct daily food quality checks (ensuring our fish & chips meet iconic standards before they leave the pass or counter). · Oversee both dining operations (table service, bar drinks) and takeaway operations (queue management, packing accuracy, speed). 2. Team & Rota Management · Create and manage the weekly staff rota for FOH, Takeaway, and Kitchen staff to control labour costs while avoiding burnout. · Supervise, coach, and discipline waiting staff, takeaway staff, and kitchen staff. · Ensure the kitchen team is supported with clear communication on wait times and 86’d items. 3. Health & Safety · Own Health & Safety compliance (HACCP, fire safety, first aid). · Ensure all daily cleaning schedules are signed off by the kitchen and front of house. 4. Guest Experience & “The 222 Connection” · (“The 222” – our standard for high-end guest interaction): Ensure every customer receives a warm welcome, efficient service, and a personal farewell. · Handle customer complaints professionally and turn issues into repeat business. · Maintain high standards for the VIP guests and regulars who expect perfection. 5. Stock & Financial Awareness · Assist with stock takes and reduce wastage. · Ensure the bar and takeaway counters are fully stocked for service. What We Are Looking For Essential: · Previous Duty Manager or Shift Leader experience in a high-volume restaurant (fast-casual or premium casual dining). · Experience managing both FOH and kitchen staff (you are not scared to speak to the fryers). · Knowledge of UK Health & Safety and food hygiene regulations. · Ability to handle the split focus between sit-down dining and fast-paced takeaway. · Organised – you can write a rota, complete daily paperwork, and jump on the fryer or till simultaneously. Personal Attributes: · A “hands-on” leader – you will be polishing cutlery, wiping tables, and packing takeaway boxes. · Calm under pressure (Friday night rush at an iconic London spot is not for the faint-hearted). · Obsessed with food quality – you will send back anything that isn’t perfect. Benefits · Pay: £17 per hour (approx. £33k-£40k FTE). · Staff meal on shift. · 28 days holiday (including bank holidays). · Opportunity to grow with an iconic London brand. · Tips/service charge shared across the team.

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