Night office jobs in United Kingdom

Are you a mechanically biased Building Services professional who thrives on solving complex system problems — not just managing projects? We are seeking an experienced Senior Mechanical Project Manager / Building Services Lead. This is a broader role than a traditional PM position. The successful candidate will play a key part in diagnosing mechanical system faults, developing practical and commercially sound solutions, and ensuring successful delivery and client satisfaction. This role is primarily office-based locally to heathrow, with site attendance as required. Limited home working may be considered, though this is not a remote position. Voluntary night work opportunities may arise, with additional payment. The Role You will take ownership from problem identification through to solution delivery, acting as the key link between client, technical teams, and delivery resources. Key responsibilities include: • Diagnosing faults within mechanical Building Services systems, • Identifying root causes and developing practical rectification plans, • Communicating technical solutions clearly to clients, • Pricing works and preparing cost proposals, • Attending and leading client meetings, • Planning labour, materials, and programme delivery, • Ensuring resources are in place to execute works effectively, • Leading and communicating clear action plans to internal teams We’re looking for a technically strong and commercially aware professional who can think strategically and act decisively. You will have: • Extensive knowledge of mechanical systems within a Building Services environment, • Strong fault-finding and diagnostic capability, • A thorough understanding of Health & Safety legislation and safe systems of work, • Experience pricing works and managing project budgets, • Excellent client-facing and communication skills, • The ability to lead teams and drive projects through to successful completion, • Company benefits package, • Opportunity for additional voluntary night work (with enhanced pay) Monday to Friday 07.30am -16.30pm with o/t

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction. The Role at a Glance: Service Delivery Manager Dartford Region (c1 hour radius) Hybrid / Office and 2/3 days onsite £54,000 - £60,000 Plus Extensive Benefits Package + Car Allowance Core hours: Onsite 08:00-17:00, with one hour for lunch Reporting to: Service Director Note: We will buy you out of any training funded by your current employer. Your Background: Service management or operations leadership within engineering, lift, construction or field-service environments Skills: Team leadership, customer management, operational performance, EH&S compliance Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. Ready for your next adventure? Reporting to the Service Director, you will lead the Service Engineers with full responsibility for EH&S, resource allocation, operational delivery and customer experience. You will manage the day-to-day running of the service department, covering planned maintenance, call-outs and minor repairs, ensuring SLAs and performance targets are met. You will motivate and develop your team through regular 1:1s, coaching, performance management, recruitment support with HR, and core line management duties including timesheets, expenses and leave approval. You will implement service strategies aligned to business objectives, forecast demand and maintain appropriate staffing levels. Maintaining strong client relationships will be key, including handling escalations, attending customer meetings with Account Managers, and ensuring field-related queries are resolved effectively. You will drive technology adoption and lead Field Quality Audits to enhance productivity and service standards. Safety leadership is essential. You will promote a strong safety culture, ensure compliance with Liftec Express safety policies, conduct FPA(s), deliver safety training, maintain PPE, tools and vehicles, and close out safety actions within required deadlines. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures. About You: • You are a confident, client-facing operational leader who thrives in a field-service environment., • With strong communication and interpersonal skills, you build trust quickly with customers, engineers and internal stakeholders. You have proven experience in service delivery processes and project management within an engineering or technical services environment., • You are IT literate and comfortable using service management software and Microsoft Office. Analytical in your approach, you use data and performance metrics to monitor service levels, identify improvements and drive continuous enhancement., • You have experience managing teams, motivating individuals and fostering a high-performance culture. Familiarity with service level agreements (SLAs), operational KPIs and performance management frameworks is essential., • You are safety-conscious, solutions-focused and comfortable balancing operational demands with strategic objectives in a dynamic, fast-paced environment. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme - Discretionary, • Car Allowance, • Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only., • Night call: One week in four; standby £50 per weekday night, £125 per weekend night., • Engineer Incentive Scheme - Discretionary, • Radius Pay – detailed in Variable Pay Policy, • Van/Fuel Card/Pre-programmed parking application payments, • Employee Referral Scheme Why Join Liftec Express? • Operational leadership role within a respected PE-backed growth business, • Direct impact on service performance and customer satisfaction, • Strong engineering heritage with ambitious growth plans, • Opportunity to shape team culture, safety and operational excellence If you are an experienced Service Delivery Manager looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

To provide effective engineering support through planned maintenance, breakdown response, and remedial works to site equipment and buildings, ensuring operational reliability and safety. Client Details Our client is a large luxury, stable PLC operating business nationwide, with an annual turnover approaching £600 million. The scale of the organisation offers long-term security, structured career development, and exposure to best-in-class engineering standards across the wider group Description • Ensure company disciplines, rules, and standards are consistently maintained., • Maintain company assets to achieve maximum operational efficiency and reliability., • Communicate effectively with Production teams and engineering colleagues., • Maintain awareness and control of spare parts required for site plant and equipment., • Operate in accordance with company procedures and documented standards., • Carry out planned maintenance tasks in line with engineering and safety standards., • Respond to and repair equipment breakdowns in a safe and timely manner., • Complete remedial engineering works to plant, equipment, or site infrastructure as directed by the Engineering Manager. Average working week of 42.00 hours. The shift pattern operates on 12-hour shifts plus a 30-minute daily handover Shift rotating basis 3-shifts week, followed by a 4-shift week, throughout the year Profile • Strong verbal and written communication skills., • Competent in Microsoft Office applications (Word, Excel, PowerPoint)., • Ability to quickly learn and use new IT systems, including CMMS software., • Capable of building effective working relationships across all levels of the business., • High attention to detail with a structured and methodical approach., • Confident decision-maker with strong problem-solving and analytical skills., • Self-motivated, flexible, and responsive to business needs., • Willingness to work unsocial hours, including permanent night shifts where applicable., • Recognised engineering qualification (e.g. ONC in Electrical Engineering or equivalent)., • Competitive salary, • Permanent role within a stable and established organisation., • Additional hours or days may be available by agreement to support projects or provide cover during periods of absence., • 28 days holiday pay/annual leave, • Further great benefits

Data Centre Technical Operations Engineer 6 Month Contract Hayes On Site Working The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile clients. They are currently looking for a Data Centre Technical Operations Engineer to join them for an initial 6 month contract, however there may be scope for extension. Key Role Responsibilities: • Safety - Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster strong safety culture., • Engineering & Facility Operations and Maintenance - Operational experience and familiarity with electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS's), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers, • Troubleshoot events within internal Service Level Agreements (SLA's), • Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.), • Supervise contractors who perform servicing or preventive maintenance, • Manual handling and lifting of equipment may be required, • Ability to work shifts (morning, late and night), • Power and cooling management, • Fire extinguisher, PDC, and signage installations, • Phase 1 snag list completion, • LLT and MOT readiness preparation, • PDC BACOP testing and commissioning, • Whip installations Basic: - • High school or equivalent diploma, • City & Guilds/NVQ Level 3 in Electrical or Mechanical Engineering or equivalent, • Experience in data centre engineering, • 2+ years of data centre engineering operations experience, • Bachelors degree in electrical, mechanical or equivalent engineering This is an onsite working role, with a requirement to work from the clients Hayes office 5 days a week. Working hours: Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. The Adecco Group is an equal opportunities company

Project Leadership. Technical Excellence. Modernisation Expertise. Are you an experienced Project Manager with lift modernisation expertise looking to take ownership of high-value engineering projects within a Private Equity-backed business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of growth and value creation. We are now seeking a skilled and commercially aware Project Manager to lead lift modernisation projects from contract award through to completion, ensuring safety, quality, profitability and customer satisfaction at every stage. This is a high-impact role within a fast-paced SME environment where your technical knowledge and project leadership will directly influence operational performance and client relationships. The Role at a Glance: Project Manager – Lift Modernisation Hybrid – Office and Site Based - ideally 2 hour radius of Dartford £60,000 - £70,000 + Incentive scheme & Car Allowance Plus Extensive Benefits Package Core hours: Onsite 08:00-17:00, with one hour for lunch Note: We will buy you out of any training funded by your current employer. Your Background: Project Management within lift modernisation or major repairs Skills: Technical lift knowledge, stakeholder management, commercial control, CDM awareness Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for accelerated growth. This is an exciting opportunity to play a key role in delivering complex modernisation projects during a significant value-creation phase. Ready for your next adventure? Reporting into the senior operations leadership team, you will take full responsibility for the delivery of lift modernisation projects, ensuring they are completed safely, on time, within budget and to the highest quality standards. You will manage projects from initial handover through planning, procurement, installation and final completion. This includes conducting site surveys, reviewing technical specifications, coordinating engineers and subcontractors, and ensuring compliance with relevant regulations including CDM requirements. You will monitor project progress against programme and budget, manage variations, control costs and protect margin. Maintaining accurate documentation, reporting on project performance and proactively managing risks will be central to your role. Client engagement is key. You will attend site meetings, manage stakeholder expectations, handle escalations professionally and ensure a positive customer experience throughout the project lifecycle. Safety leadership will form a core part of your responsibilities, ensuring adherence to Liftec Express safety policies, conducting site audits and promoting best practice across all project activities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • An experienced Project Manager within the lift industry, with strong exposure to lift modernisation projects, you bring a solid technical understanding of lift systems and installation processes., • You are commercially aware, confident managing budgets, forecasting costs and protecting project margin. Experience working within complex, live environments such as commercial buildings, healthcare or public-sector sites would be advantageous., • Strong organisational and planning skills enable you to manage multiple projects simultaneously while maintaining attention to detail. You are confident coordinating engineers, subcontractors and suppliers, ensuring work is delivered safely and to specification., • Client-facing and solutions-focused, you communicate clearly with stakeholders at all levels and handle challenges with professionalism. Familiarity with CDM Regulations and health & safety compliance within construction or engineering environments is essential. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme - Discretionary, • Car Allowance, • Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only., • Night call: One week in four; standby £50 per weekday night, £125 per weekend night., • Engineer Incentive Scheme - Discretionary, • Radius Pay – detailed in Variable Pay Policy Why Join Liftec Express? • Key role within a respected PE-backed engineering business, • Direct responsibility for high-value lift modernisation projects, • Strong pipeline of technical, complex work, • Collaborative, safety-focused culture If you are an experienced Lift Modernisation Project Manager seeking a high-impact opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

PA to the Headteacher – Long Term Role – Greenwich – £120 per dayPA to the Headteacher – Long Term RolePA to the Headteacher – Suitable for Experienced School Administrators Are you an organised and experienced PA or school administrator looking for a long term role in a busy secondary school? Do you want to provide high-level support to the Headteacher while helping the school office run smoothly? If so, this PA to the Headteacher role could be the ideal next step in your career. PA to the Headteacher – The RoleA well-regarded secondary school in Greenwich is seeking a PA to the Headteacher with admin and reception responsibilities. This long term role has the option to move to permanent for the right candidate. You will support the Headteacher with PA duties, manage the school office, liaise with staff, pupils and visitors, and provide general administrative support. Hours are Monday to Friday, 8am – 4pm, with one late night on Wednesday until 5.30pm and an occasional late night on Monday. Salary: £120 per day PA to the Headteacher – The SchoolThis secondary school in Greenwich values high standards, professionalism and a supportive environment. You will join a friendly team and have the opportunity to make a real impact on the smooth running of the school office. If you’re ready to take on a long term role in a thriving school environment, APPLY NOW or contact Lee at TLTP Education for more information.

Title: Healthcare Assistant Location: London Hours: 40 hours per week Salary: £29,000 per annum *Please note this role will require you to travel to our different clinics throughout the UK Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Due to continued growth, a fantastic opportunity has arisen to join Optical Express as a Surgery Associate (Healthcare Assistant) based in our London Clinics. The role involves travelling to cover other Optical Express surgery clinics (travel costs will be covered by Company) Key Responsibilities and Accountabilities: Following appropriate training, supervised practice and competency achievement assessments, you will be able to undertake all designated roles within the surgery team working across two surgical specialities: laser vision correction department (LVC) and ophthalmic (IOL) theatres. You will also be responsible for the following: • Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure., • Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments., • Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers., • Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries., • Assisting the surgeon during consent appointments and treatments – acting as scrub assistant (LVC only); taking notes for the surgeon; instilling eye drops., • Undertaking the role of ‘HCA’ (Healthcare Assistant) in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments., • Actively participating in the end of treatment day activities; updating patient files, filing, compiling ‘end of day’ reports for head office, cleaning the department, stock and lens ordering., • Reporting untoward incidents – taking an active role in patient safety issues and quality and risk management. Essential Skills • Excellent communication and presentation skills, • Ability to absorb and convey highly technical information, • Adaptable with a flexible approach to work, • Excellent time management skills and ability to prioritise tasks, • A confident and professional individual who has fantastic organisational skills, • Excellent telephone manner, • Demonstrate confidentiality, integrity and discretion, • Flexibility to travel to other clinics on a regular basis (travel costs will be covered by Optical Express) What’s in it for you? • A market leading salary, • No night shift, • State of the art, modern working environments, • 29 days’ annual leave per annum, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eyewear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • An accessible management team and transparent management structure, • Working in a larger clinical team means less pressure on our staff and more time to spend with our patients, • Full visibility of 6-weeks' rota This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

OPPORTUNITY SNAPSHOT 📷 Our client is a well-reputed Environmental Consultancy, looking to add to their growing Ecology team. Are you looking for an opportunity that doesn't require lots of over night stays!? THE HEADLINES: Title: Ecologist/Senior Ecologist Experience required: Minimum of 1+ years Salary: Up to £45,000 Location: London Type of Company: Independent Environmental Consultancy Hybrid working: Yes 💼 WHO ARE THEY? A fantastic, forward-thinking, independent environmental consultancy is looking for an Ecologist/ Senior Ecologist to join their team! They are working on some outstanding projects, with a huge pipeline of projects in the wings! They sit within an SME with other technical disciplines, which are well ingrained and cross-work often on projects. 🔎 WHO THEY ARE LOOKING FOR: They are looking for someone who enjoys being out in the field, conducting a variety of surveys. Currently, the team are in the office a minimum of 2 days a week, but during survey season they will ideally want someone in the office/on site 3 days a week. LOTS of their work is near the office/central London, within 30 minutes walk of the office. PLEASE ALSO NOTE: This role will require MINIMAL overnight stays. This would be a great role for someone who lives and works in London, and perhaps wants a role that won't require too much extended travel. You will have experience working on Phase 1 Habitat Assessments and BNG - an interest/experience/licenses in other areas of Ecology is desirable but not essential, and training will be provided and encouraged.

Job Title: People Manager/People Partner Reporting To: Operations Lead (dotted line to Fractional HR Consultant, Azzurri Group) Location: 3 days in Azzurri Group HO or DHC restaurant with occasional travel to restaurants when required Dave’s Hot Chicken started as a late-night parking lot pop-up—three friends, $900 and a portable fryer slinging hot chicken in East Hollywood. Fast forward and it’s a global sensation with a cult following—including icons like Drake and Usher. Known for its mind-blowing flavour and addictive heat, Dave’s is bringing the vibe to the UK—and they’re looking for bold, hype-driven people to join the team. Overview of the Role We are a high-growth premium quick-service restaurant brand entering an exciting phase of rapid expansion. We have 8 restaurants nationally with plans for a further 6 more in the next 6 months plus European expansion…and we’re just getting started. We’re looking for a proactive People Manager to join our team. Working in a stand-alone capacity, this role is instrumental in supporting our growth, ensuring our people operations are efficient, compliant, and aligned with our culture. You will be the architect of our people operations, ensuring we scale with integrity, speed and culture intact. You will be a trusted advisor to the MD and Operations Lead, comfortable challenging senior stakeholders and driving a high performance culture across all locations. You'll be operating at manager/business partner level or a Senior HR Advisor looking for that next step. Key Responsibilities: Strategic Partnership • Act as a strategic partner to senior stakeholders, influencing business decisions through a commercial people lens., • Identify organisational gaps and proactively design people initiatives that support rapid scaling. Employee Relations • Lead on complex ER matters, providing coaching and support to line managers to resolve issues commercial and legally., • Gather trends on employee relations matters, propose and implement any solutions to prevent further issues e.g. training, communication., • Assist in the development, review and communication of HR policies and procedures, ensuring they remain compliant with current employment law and best practice., • Stay up to date with changes to employment law, ensuring our policies procedures and usual practice remain compliant., • Work with the wider People Team across the brands to share best practice and develop group wide changes and initiatives. People Operations & Administration • Support the store teams with onboarding and offboarding processes to ensure a smooth employee experience., • Maintain and update employee records in our HRIS (Nory) and ensure compliance with GDPR and employment legislation., • Act as the system owner for our People system, ensuring data integrity and identifying opportunities for improvement or automation., • Support the development and implementation of scalable HR processes in line with business growth. Recruitment, Talent & Development • Work as part of high paced operations team with the Operations Lead, Operations Trainers and New Restaurants Opening to recruit, train, motivate and retain best in class restaurant teams., • Lead on relevant Head Office recruitment activity from start to finish., • Support the delivery of a consistent and engaging candidate experience across all touchpoints., • Manage all our recruitment platforms to further enhance our employer brand to attract top talent., • Work with the Operations Lead and Group People Team to ensure all mandatory compliance training is completed in a timely manner on our LMS. People Analytics & Insight • Use relevant metrics and data to develop insight and support and influence the People strategy and initiatives, and to influence management behaviour across the business., • Ensure all department trackers and reporting mechanisms are up to date. Reward • Work with the MD and Operations Lead to guide and advise on all remuneration queries., • Support on annual salary review process such as pay review and bonus payments, as well as changes to National Minimum wage. Culture & Communication • Take ownership of internal communications, ensuring employees are informed, engaged, and aligned with our vision and values., • Act as a culture champion across the business, supporting the development of an inclusive, values-led environment as we scale., • Assist in the design and delivery of initiatives that promote engagement, wellbeing and employee retention across the business. Person Specification: • Proven experience in a generalist HR or People Manager role ideally with multi-site experience in hospitality or retail., • Strong understanding of UK employment law and employee relations casework., • Has the ability to balance a commercial approach with best practice., • The ability to pivot from high level-strategic planning to on-the ground operations support., • Experience managing HR administration, payroll input, and benefit processes., • Confident managing competing priorities in a fast-paced environment., • Strong interpersonal and communication skills, with the ability to influence and build trust at all levels., • Proactive and solutions-focused with excellent organisational skills., • A start-finisher who can work autonomously and thrives in an environment with ambiguity., • High level of attention to detail and comfortable handling a wide range of data

The Role: Area Sales and Events Manager The Restaurant: This is a Support Office role The Location: Farringdon and on site The Salary: Competitive Why Work For Us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts., • Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team. Who We Are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences. A Bit About What You Will Be Doing: We are seeking a dynamic and experienced Area Sales and Events Manager to help and support the sales and events team in driving revenue through group bookings and event management. The ideal candidate will have a can do attitude, enjoy driving sales, winning new clientele and being part of a successful team. You will will have managed a team of sales and events people previously, have exceptional organisational skills, and a keen eye for detail. You will be responsible for cultivating relationships with corporate clients, event planners, and private individuals to generate group bookings and oversee the flawless execution of events across our portfolio of luxury restaurants. Key Responsibilities: • Support the implementation of the strategic sales plans to achieve revenue targets for group bookings and private events., • Cultivate and maintain relationships with corporate clients, event planners, and private individuals to drive sales opportunities and repeat business., • Lead a team of sales and events coordinators to ensure exceptional service delivery and maximise revenue potential., • Conduct site visits and tastings for prospective clients, showcasing the unique offerings of each restaurant within the group., • Oversee the end-to-end event planning process, from initial inquiry through post-event follow-up, to ensure seamless execution and guest satisfaction., • Coordinate with restaurant managers and chefs to ensure all event details are executed flawlessly, including menu customisation., • Analyse sales performance and market trends to identify opportunities for growth and optimisation., • Represent the company at industry events, trade shows, and networking functions to expand brand awareness and foster new business relationships. Key Requirements • Minimum of 2 years of experience in sales and events management, preferably within the hospitality or luxury retail industry., • Proven track record of achieving sales targets and driving revenue growth., • Strong leadership skills with the ability to inspire and motivate a team., • Exceptional communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients., • Detail-oriented with excellent organisational and time-management abilities., • Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce)., • Flexibility to work evenings, weekends, and holidays as required by the demands of the business., • Knowledge of London's hospitality and events landscape is a plus. If you're ready to bring your expertise and dedication to our team, we warmly invite you to apply for the Area Sales & Events Manager role. At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.

Join the team: Senior Events Producer (deadline 8 March, start date asap) Join the team: Senior Events Producer (deadline 8 March, start date asap) • Salary £40-45k plus commission, • Full-time position (flexible, part-time considered), • Based in London, including two days in the office at 180 Strand - Soho Works, • 30 days of holiday (including office closure between Christmas and New Year) plus Bank Holidays An exciting time to join the coveted creates team As we enter the next stage of our journey, Coveted Creates is looking for an experienced Senior Events Producer to join the team and work with some incredible global organisations. With the delivery of the inaugural British Museum Ball as part of our portfolio in 2025, we are at an exciting time of growth and opportunity. The Senior Events Producer will manage a calendar of events for our wonderful partners. Our values mean a lot to us and are at the heart of each project we deliver: • We value openness and transparency ensuring clear communication channels at all times, • We work sustainably to ensure that the only impact we have on our planet is positive, encouraging our clients to consider this in their projects, • We are target-driven, focusing on outcomes to generate maximum funds and awareness for your work, • We care deeply about social impact and produce content-led events to ensure our clients' work is at the heart, • Our events are guest-focused, ensuring the best experience from start to finish, whoever the audience About you You may have been working at an agency with experience of working with corporates and charities, or you may have worked in-house at a non-profit organisation - either way, you’ll be an experienced events professional, confident in leading on complex fundraising events single-handedly, managing high value partnerships, and working to financial targets and deadlines. People describe you as a natural organiser, a skilled multi-tasker, confident and able to take the lead people and projects. You love working with other people and are used to working with senior stakeholders. You have a positive and solutions-focused mindset, you are values-led and operate with openness and transparency, critical to which are exceptional communication skills. You are the usually the one that organises your friends and family, with bountiful common sense. The role You will have responsibility for end-to-end management of an events portfolio (typically 8-10 events a year) and work with an Events Coordinator and/or Assistant when delivering larger projects. We’re looking for someone who has demonstrated that they can lead teams/projects, with fantastic initiative, willingness to both learn new things and share knowledge, with strong communication and IT skills and incredible attention to detail. We’re looking for a Senior Events Producer to: • Provide full event management and delivery of a calendar of events from end-to-end including galas, dinners and conferences, from venue and supplier research and negotiation, through to stage management on the night, ending with debriefs and evaluation (70%), • Support with New Business approaches including following up for meetings, producing proposals and attending pitches (15%), • Provide wider support to the rest of the team (15%) by:, • Feeding in to the organisational strategy, • Continually reviewing and updating our processes as well as:, • Working with our CRM (Hubspot), • Using project management tools (such as Monday.com), • Developing a strong competency with EMMA Live, • Attending a wider calendar of events across the year to support other producers on the night The team We work exclusively with charities, foundations and corporates with a conscience. Our calendar is varied and sees us working with 20+ organisations annually. The Senior Event Producer would deliver a portfolio of events throughout the year, including a series of smaller events, large scale fundraising galas, as well as non-profit conferences. There is also the opportunity to travel and gain experience of delivering international projects. It’s an ever-changing calendar and as new events come in, we look at capacity, experience and relationships to make a decision about where things sit and the resource needed. Ways of working The main ‘way of working’ to flag is trust and autonomy – as a senior staff member we are keen for you to help us drive the right culture and we firmly believe in finding the right people and trusting them to understand how they work best and what work-life balance means. In terms of some of the key details: • We work out of 180 Strand - Soho Works on Tuesday alongside the EMMA Live team, • Outside of that, the team can work remotely, however you will get access to Soho Works spaces on the Strand, Shoreditch, Soho and White City, • As standard, most of the team work around the hours of 9-5 however we’re very flexible around childcare, travel and other commitments, • As a team, we have a weekly check-in on projects and a weekly new business call for some of us and upon joining, it’s likely the Senior Producer would also have regular, • As a new team, we’re building our culture with twice-yearly whole team reviews and regular socials, • We encourage individuals to take TOIL for events (within the two weeks after an event) and anticipate that the team attends around 12-15 evening events each year., • We try to avoid taking leave in October and November, which are our busiest months!, • To reflect the fast-moving nature of the organisation, we use a 6-month development plan that’s intended to give you key milestones to work towards, as well as ensure that you have time to grow and learn in areas that are of particular interest Why work with us? Here are just five reasons why joining us at this time could be the best decision… • A competitive package - including the scope to earn commission and develop your earnings as the organisation grows, including 30 days’ holiday (including your birthday off) plus bank holidays, relaxed work from home policy and use the office when/if you like, • A values-led, passionate new team - we’re open to trying new things and exploring new ways of working. You’ll get first-hand experience of being part of and growing, fast-paced, and ambitious company, • A varied and interesting portfolio - working with an incredible group of organisations, transforming lives around the world We’ll be hosting interviews in March with a view to hiring someone as soon as possible, ideally to start by start May. If you’d like to have an informal conversation before applying, do get in touch!

Title: Receptionist Location: Dartford - *must be able to travel to Maidstone/Lakeside on occasion Hours: 40 hours Salary: £25,400 Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. Due to continued growth, a fantastic opportunity has arisen to join Optical Express as a Healthcare Assistant (Surgery Assistant). The role involves travelling to cover other Optical Express surgery clinics and weekend working. Key Responsibilities and Accountabilities: This is a dual role covering both the Reception desk and Surgery. Following appropriate training, supervised practice and competency achievement assessments, you will be able to undertake all designated roles within the surgery team working across two surgical specialities: laser vision correction department (LVC) and ophthalmic (IOL) theatres. You will also be responsible for the following: • Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure., • Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments., • Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers., • Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries., • Assisting the surgeon during consent appointments and treatments – acting as scrub assistant (LVC only); taking notes for the surgeon; instilling eye drops., • Undertaking the role of ‘HCA’ (Healthcare Assistant) in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments., • Actively participating in the end of treatment day activities; updating patient files, filing, compiling ‘end of day’ reports for head office, cleaning the department, stock and lens ordering., • Reporting untoward incidents – taking an active role in patient safety issues and quality and risk management. Receptionist duties include: • Covering the reception area, maintaining a priority for incoming calls at all times, • Take clear and concise messages, • Communicating all messages promptly and accurately, • Provide administrative support to the Manager, • Maintain stationery stocks and oversee the ordering of new supplies, • General reception duties as and when required Essential Skills • Excellent communication and presentation skills, • Ability to absorb and convey highly technical information, • Adaptable with a flexible approach to work, • Excellent time management skills and ability to prioritise tasks, • A confident and professional individual who has fantastic organisational skills, • Excellent telephone manner, • Demonstrate confidentiality, integrity and discretion What’s in it for you? • A market leading salary, • No night shift, • State of the art, modern working environments, • 29 days annual leave per year, • Pension scheme, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eyewear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities, • An accessible management team and transparent management structure, • Working in a larger clinical team means less pressure on our staff and more time to spend with our patients, • Full visibility of 6 week rota Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

ABOUT US We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch. The Role At A Glance We are looking for highly motivated individuals to join our Operations Administration Department based in Central London (Victoria area). You will be responsible for providing operational and administrative support to colleagues in the office and our Travel Directors on the road. This role will give the successful candidates the opportunity to learn more about the fantastic brands that we support plus provide an amazing opportunity to grow personally and professionally within a business that really takes pride in its people. HOW YOU’LL WORK We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity. We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes. PERKS · To grow – we offer a global training calendar, with a mix of virtual, in-person, and e- learning courses. · Business wide and departmental social calendar · Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®. POSITION SUMMARY Key Responsibilities · Coordinating Travel Director Pre Night requirements (inc Building components/contracts in our in-house system ‘Tropics’ · Arranging logistical plans for guests such as transfers · Weekly communication with ‘Airport Hosts’ in our key gateway cities · Communicating with suppliers · Support overseas sales offices with any queries related to itineraries and services provided · Preparing and dispatching Travel Director documentation · Arrange Single Room upgrades for guests · Liaising with Travel Directors before, during, and after the trip to ensure the trip runs successfully · Assist with stock inventory and stock replenishment · Assist with checking the Daily Action Report to check new bookings/late cancellations · General administration Competencies · Pro-active with a positive and can do attitude with a want to learn and progress · A passion for organising and ensuring a first class customer experience is delivered always · The ability to navigate multiple deadlines on a regular basis · Can do attitude with a want to learn and progress within the department · Team player and willingness to help others when required · Excellent communication skills · A keen eye for detail with the ability to prioritize · MS Office literate Experience · This is an entry role however experience within operations or the travel & tourism sector would be advantageous Other Requirements · Fluency in English, spoken and written · The right to work in the EU · The individual must have a level of physical fitness to enable them to carry out regular daily lifting of objects weighing up to 5Kg. · The position is full time 9am – 5.30pm but hours will include some early mornings or evenings on a rotation basis. Note emergency cover for Saturdays + Bank Holidays maybe required What we will offer · Salary: £28,000 pro rata · Paid overtime available during busy periods · Hybrid working model · We are flexible with the start date for the right candidates (approx. early March) To apply Please send your CV to with a brief description why you are interested in the role.

Residential Conveyancer, West Midlands / Remote – An excellent opportunity to join a highly thought of and well established conveyancing practice. You will be required to attend the office in the Midlands 2 days a month (travel and accommodation expenses are provided.) You will be a qualified legal executive, licensed conveyancer or solicitor. To apply or to register your interest, please call Penny Trotman on 0121 454 1004 and quote Job Ref: 2321 JOB TITLE: Residential Conveyancer PQE: 2+ LOCATION: West Midlands/ Remote (home working) SALARY: £45,000 - £55000 DOE THE ROLE: This forward-thinking, conveyancing practice is looking to appoint a dynamic and self-motivated Conveyancing Solicitor or Licensed Conveyancer keen to be part of a growing team where you will be seen, supported and rewarded. You’ll be empowered to progress your career as you’ll be managing your own caseload, using the firm’s proprietary digital platform. THE CANDIDATE: The successful Residential Conveyancer will have a minimum of 2 years’ experience as a Conveyancer. You should be able to demonstrate the ability to manage a conveyancing transaction from start to finish, under supervision and a natural flair for being organised, hardworking and motivated. THE FIRM: The firm offers a unique culture and outlook with a commitment to care for their clients and staff. You will be supported in your career and day to day working life and can expect a number of benefits. You will be required to attend the office two days a month to integrate with the team but you will be out up in a hotel and a team night out will also be included. The firm offers an office base in the West Midlands but with the opportunity for remote working and flexitime for a great work/life balance. HOW TO APPLY Contact Penny Trotman at eNL on 0121 454 1004 or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.

Job Overview As a Workplace Services Operator you will be expected to provide a reliable, high quality and timely support function to the clients’ office. You will be responsible for ensuring seamless access to a range of services such as Records Management, Print, Post and other Workplace Services. The Workplace Services Operator will be responsible for improving the day-to-day experience of our clients’ employees by ensuring an elevated, connected and high performing workplace environment. Night Shift Hours: Monday to Friday 10pm - 6am Your main duties would include: • Digital media processing, • Stationary stock control and ordering, • Collating of all files on closure in preparation for the archiving process, • Ensuring compliance with records management procedures and policies, providing a complete audit trail, • Process any returned mail in line with business rules, • Manage the effective disposal of records in line with business procedures, • Book couriers using agreed suppliers, log bookings in a shared spreadsheet, and verify monthly invoices against bookings, • Managing deliveries into and out of site, • Provide support for the service mailbox, • Create E-Bibles, • Printing out of hours print jobs in line with client request and timeframes, • Any reasonable adhoc requests relating to print, post and records, • Provide additional administrative support to legal teams and fee earners as needed, and within reason and confines of the contract Skills and Attributes we are looking for • Experience within a similar environment is ideal - Couriers / Mailroom / Print experience, • Able to work on own initiative and as part of a team, • Excellent customer service and client focused, • Excellent communication skills, • Proactive approach with good attention to detail and problem solving skills, • Positive and professional with a solution-orientated manner at all times, • Strong IT skills, competent in Microsoft office applications, • Ability to learn quickly Benefits include • Employee Benefits Platform, • Reimbursements, • Bupa Cash Plan, • Cycle to work Scheme, • Financial Health Check, • Wellbeing, Legal, Personal finance support, • Employee Assistance Programme Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

Mission • To lead the boutique team, in close collaboration with the Boutique Manager, • To ensure the highest level of service to all Chopard clients, • To develop sales further and acquire new clients, • To ensure best retail practices in line with the Boutique Charter Main Responsibilities • The Assistant Boutique Manager represents the Boutique Manager in his/ her absence and is responsible for all activities at store level when the Boutique Manager is away from the shop floor, • He/ She should ensure that individual team members continue to improve on their performance and contribute to the boutique’s overall mystery shopping score., • He/ She supports the Boutique Manager to conduct performances reviews and to design individual development plans for each team member to raise motivation and give individual short-term & long-term career objectives / identify individual’s skills and match in-store tasks to those skills effectively, • He/ She is in charge of organizing regular follow-up trainings on selling skills (e.g. through role-plays), • He/ She supports the Boutique Manager in preparing and holding regular team meetings/briefings with particular focus, but not only on:, • Assessment of the current business situation followed by proactive measures to increase sales, as well as defining weekly targets/objectives., • Sharing information with the team on products, client leads, after sales service, upcoming activities, etc..., • Nurturing a team spirit motivating individual team members to excel and perform, • He/ She will organize the monthly team roster and make sure the boutique is up-to-date for all administrative duties, • He/ She is in charge of enforcing the discount policy and to develop and coach different techniques to help the team to minimize the average discount, • He/ She seconds the Boutique Manager in Coaching, Best-Practices sharing & Training of the Sales Team Service • The Assistant Boutique Manager is responsible for a perfect service in the boutique at all times, in line with the Boutique Charter, • He/ She is to ensure that any visitor to the boutique is treated with the utmost respect and professionalism according to Chopard boutique charter., • A clean boutique in every corner is a must, • Decoration must be at its best and follow the Chopard Guidelines., • All current marketing materials (catalogues, books, leaflets, instruction manuals...) must be stocked and properly used by the whole team., • Staff attires must be impeccable at all times, • Showcases and serving trays must be in mint condition at all times, • Chopard recommended music and DVDs must be played at all times, • Stock quality and handling must be impeccable at all times (no fingerprints), • Any renovation/touch up needs must be reported to the HQ immediately. Business Development • The Assistant Boutique Manager is responsible for the development of boutique sales in line with the annual set objectives., • Assist in the Creation and Management of in-store and external events to develop new client opportunities, Drive sales, and Establish & Develop Chopard’s Brand Awareness & Presence in the marketplace, • He/ She has to ensure the boutique’s client database in Salesforce is systematically used by all team members and continuously maintained in view of CRM activities (invitation to events, direct mailing, e-mailers, celebration of birthdays, etc...), • He/ She has to ensure that the boutique is well connected with the network of key hotels, clubs, or any other potential business providers, • He/ She should develop the network of tour guides, tour operators, translator and drivers to build further high quality traffic to the boutique., • He/ She should propose new ideas to reach new clients through activities inside or outside the Boutique Operations • He/ She has to ensure that the security and insurance procedures of the Chopard Group are strictly adhered to in accordance with the Boutique Charter and the Insurance Handbook. In particular, he/she must make sure that the stock values at day and night are below the maximum coverage., • Immaculate management of transactions, stocks (i.e. regular stock checks), and customer data in the respective systems, • Ensure brand induction and training for new boutique staff members joining the team Specific Activities • The Assistant Boutique Manager might be requested to travel for events or client visits, • He/ She must ensure to report market intelligence on competitor Boutiques and their staff activities. Key Performance Indicators • Qualitative indicators:, • Boutique Objectives, • Customer Data quality in Salesforce, • Initiatives to develop the boutique network of concierges, clubs, etc..., • Support of the planning and implementation of marketing activities, • Quality of service from the whole team, • Overall presentation of the boutique, • Grooming of the staff, • Mystery Shopping results, • Quantitative indicators, • Boutique Objectives, • Sales growth, • Average discount given, • Conversion rate, • Acquisition of potential client data, • Stock turn improvement Key Requirements • Excellent organizational skills and attention to detail., • Excellent English language skills (written and verbal)., • Ability to manage multiple priorities and deadlines., • Well experienced and used to working with MS Office (Excel, Word, PowerPoint) and Photoshop., • Professional representation of the company image., • Willing to work outside official working hours including evenings and weekends., • Ability to work well with others as part of a team.

Harris Hill are delighted to be working with a national charity to recruit for the Fundraising and Events Officer role in order to help deliver an engaging and successful portfolio of fundraising and cultivation events, including an annual golf day, comedy night and dinners. You’ll play a central role in delivering exceptional events, stewarding supporters and corporate partners, and supporting wider fundraising activity. This role is ideal for someone with strong attention to detail, creativity and hands on event management experience. Key Responsibilities • Plan, organise and deliver events from concept to evaluation., • Maximise return on investment while building meaningful supporter relationships., • Manage event budgets with a focus on cost efficiency., • Develop engaging promotional materials across multiple channels., • Work closely with marketing colleagues on event promotion and post event communications., • Liaise with and manage suppliers including venues, photographers and entertainers., • Steward attendees to ensure an outstanding supporter experience., • Lead on monitoring and evaluating the event portfolio to improve performance year on year., • Support stewardship of corporate partners and their fundraising initiatives., • Assist with corporate volunteering days and seasonal activities., • Help deliver a vibrant volunteering programme, particularly during busy periods such as Christmas., • Support the securing of Gifts in Kind. About You • Proven experience delivering successful events from planning through to evaluation., • Excellent relationship building and stakeholder management skills., • Strong written and verbal communication skills., • Exceptional organisational and project management ability., • Experience managing budgets and monitoring financial performance., • Proficiency in Microsoft Office and CRM/database systems., • Knowledge of fundraising regulations, GDPR and relevant charity law., • Resilience, adaptability and calm problem solving skills., • A genuine commitment to improving the wellbeing of seriously ill children. Salary of up to £30,000 per annum Location: London, hybrid working, 3 day a week in the office Contract type: permanent, full- time, Closing date: on rolling basis Interview: ASAP Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Role Overview As a Service Delivery Manager at UP3, you will play a vital role in supporting our Managed Service Customers. You will be responsible for ensuring the effective delivery of high-quality services to our customers, proactively gathering feedback from our customers and using this feedback to inform the business and drive continuous service & process improvement and evolution. You will ensure that SLAs and KPI's are met and that reporting, and performance management targets are met. You will be an advocate of our customers internally in UP3, working closely alongside our Customer Success Managers (CSM) to maximise our customer experience and drive continuous service improvement. Regular scheduled on-call shift cover will be required, and occasional scheduled or unscheduled out of hours support will be needed. For example, during upgrades or major incidents affecting your customers. We’re looking for someone who can relate to our values and the type of company we are. If you are right for us you’ll be able to articulate why these values matter: No-one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Key Responsibilities • Customer Relationships: Building and maintaining strong relationships with customer operational stakeholders, acting as the primary point of contact for all Managed Service related issues., • SLA: Oversight and reporting of SLAs, performance management and contractual obligations. You will continuously review the measures and metrics in use to measure performance, always looking for opportunities to improve transparency for our customers., • Service Reporting: Responsible for (in collaboration with the CSMs) ensuring your customers receive timely and regular Service Reviews, service utilisation reports, dashboards and notifications, with accurate reporting and analysis. Ownership of any Service Improvement Plans (SIP) deemed necessary. You will drive ongoing improvements in the content and quality of all in-life customer reporting., • Problem Management: You will take ownership of Problems, identified either via repeat incidents, or as highlighted by the customer, • Major Incident Management (MIM): You are responsible for the MIM process, and the primary point of contact for MIs for your customers. You will own and facilitate resource, internally, customer and ServiceNow support, providing continuity and ownership of all major incidents. This includes ownership of escalations into ServiceNow as necessary and ensuring that Major Incident Reports (MIR) are issued for all major incidents., • Change Management: You will provide oversight of your customer’s change process, ensuring changes are submitted to CAB to the agreed process and timescales, and attending, along with the relevant technical resource, all CAB sessions with your customers., • Service Transition: Ensure the handover from Project to Operations is completed in line with an agreed Transition plan, covering knowledge and training for the operational team, feeding into go/no-go decisions, limiting the number of Incidents raised following Production releases., • Quality Feedback: Using your knowledge gained in the role, and your Root Cause Analysis reporting, you will provide regular constructive feedback back into the Customer Engagement and Technical teams on release related defects, impact, root cause and lessons learnt., • Instance Performance Management: You’ll work closely with the Managed Service team to monitor customer instance performance, utilising all available tools such as Performance Dashboard, UP3 scheduled performance optimisation tasks, and Instance Observer. You will report on performance trends and where necessary make recommendations or take actions to address current or expected performance concerns., • Licence Compliance: Utilising the UP3 Licence Compliance dashboards, you will ensure your customers have visible, accurate and trusted visibility of their ServiceNow licence utilisation, and compliance., • Governance & Compliance: You will provide oversight, and work closely with the CSM, Technical Account Manager (TAM) and Managed Service Team in defining and monitoring customer specific compliance obligations., • Bid & Renewal Support: You will support the Sales team and CSM as needed in renewals, uplifts and proposals for your customers., • UP3 Values: You will uphold the UP3 values and all times, and champion them in all engagement with your team Experience & Skills Required • Experience in a Service Delivery position, at least 3 years experience in a similar role, • Familiarity with ITIL, Agile, or similar frameworks, • Strong analytical and problem-solving skills, with the ability to summarise and present complex data effectively., • Excellent communication and interpersonal skills. You will be experienced in engaging with senior stakeholders, able to own, facilitate and control meetings, and confident in articulating technical issues to non-technical customer contacts., • Confidence in your own ability, and willingness to own difficult problems through to resolution., • Ability to work collaboratively in a cross-functional team environment., • Attention to detail and a commitment to accuracy., • Excellent written and verbal skills., • Existing knowledge or experience of ServiceNow would be beneficial What's in it for you? • Career development and progression – we invest in our people and actively promote from within., • Work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016., • Amazing customers and a best-in-class solution., • Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role, • London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office. Company benefits – highlights Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. • Excellent Bupa health insurance and Bupa level 3 dental cover, • 25 days holiday increasing based on length of service, • Company pension (after 3 months’ service), • A Death-in-Service Life Insurance policy which would pay out 4X your salary, • Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt

Night Shift Facilities Engineer. Working a permanent night schedule, you will take ownership of maintaining and preparing a premium office space to ensure it is fully operational and presented to the highest standard for the next working day. Carrying out urgent repairs overnight, including plumbing

We have an opportunity for you to join the Nights Team as an Assistant Night Manager. Supervisory experience or be a strong front office or nights team member in a hotel. Flexibility- to enjoy working night shifts (weekends will be included).

We are seeking a semi-skilled Fan Coil Maintenance Engineer to support the efficient delivery of fan coil maintenance services in office environments, predominantly during night shifts and outside normal working hours.

We are recruiting for Night Front Office Associates in our Front Office Department at Dorsett Shepherds Bush London and daO West London our aparthotel. Associate discounted rates with our hotels.

Role Overview: Ensure all your application information is up to date and in order before applying for this opportunity. We are seeking a semi-skilled Fan Coil Maintenance Engineer to support the efficient delivery of fan coil maintenance services in office environments, predominantly during night shifts and outside normal working hours. Formal HVAC certifications are not required; instead, we value individuals with the xrnqpay right attitude, a strong willingness to learn, and proven conscientiousness in thei...

Fortus Recruitment are a recruitment company that specialise in placing people within the repairs & maintenance industry We are currently working on behalf of a Local Authority. We're expanding and looking for a skilled Fire Alarm Engineer to join our clients friendly, high-performing team. As a fire engineer you will report to the Supervisor / Contract Manager, and you are the first point of contact between the business and the client. . Duties: Fire alarm Servicing and maintenance, reactive and repair and installation work Diagnosing and rectifying faults Carrying out company works as required and to desired standards Providing the highest level of customer care and always promoting a good external perception of the company Producing reporting on time and to agreed standards Adhering to the company's quality management system and recycle correctly and responsibly Experience in fire alarm maintenance, installations and repairs, preferably within the public sector FIA qualification is preferable but not essential A sound knowledge of tools, equipment & materials Current Trade Qualifications Good communication skills, both verbal & written IT literate A commitment to great customer service Salary and benefits: Competitive salary relative to experience (PAYE) 23 days holiday per year, and you can secure 1 extra day holiday per full year of service up to a cap of 25 days. From this allowance we will provide you the option to sell 3 days back to the company per year, or you can take 3 days into the next holiday year. Plus, statutory bank holidays (currently 8) Over and above the increased allowance, should either or both Christmas Eve and New Year's Eve fall on a weekday, you will not be required to work past midday, but will be paid a full day. Auto enrolment into the government pension scheme. Vehicle + Fuel card upon requirement. Company phone and tablet device available when required. All plant tools supplied for example drills, steps, ladders, testers We pay time and a half rate for evening and Saturday working hours. We pay double time for night-time, Sunday, and bank holiday working. Weekend working available. Availability to out of hours call out rota. Flexible working approach upon agreement. Amazing in-house training programme where training is given on and off site, inhouse and external (member of NIC EIC, ECA and FIA). E- learning platforms available. Development review and progression opportunities. Employee wellbeing focus with anonymous external support line. Please send your CV for consideration or call the office and ask Ella for more details Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. TPBN1_UKTJ

Class 1 Tramper Driver – Rugby - General Haulage + F1 Events £16 days | £17 nights | £20 Saturdays | £21 Sundays + night-out allowance Tesco General Haulage (Self-Tip) | European F1 Event Haulage | Modern Fleet | Long-Term Work Looking for a tramping role with outstanding kit, reliable long-term work and a transport team that actually values its drivers? We're recruiting Class 1 Tramper Drivers for a leading logistics operator based in Rugby — covering general haulage on their Tesco contract (self-tip) as well as opportunities to run Euro-haulage for prestigious F1 teams across mainland Europe. Why Drive for This Company? Industry-leading provider specialising in events logistics & general haulage Modern, high-spec vehicles — clean, comfortable, and maintained to a top standard Consistent, long-term tramping work Excellent PAYE rates: £16.00 p/h – Days £17.00 p/h – Nights £20.00 p/h – Saturdays £21.00 p/h – Sundays Night-out allowance paid every night you're out Supportive and organised transport office Choice of shifts to suit your lifestyle: Tue–Sat Thurs–Sun Mon–Fri What You'll Be Doing UK-wide tramping in a well-maintained unit General haulage on the Tesco contract — includes self-tip European tramping for high-profile F1 teams, delivering to locations across mainland Europe Event logistics & scheduled deliveries Completing paperwork accurately and remaining fully compliant Delivering a first-class service as the face of a respected national brand What We're Looking For Valid Class 1 (C+E) licence CPC + Digital Tachograph Minimum 6 months Class 1 driving experience A professional driver with pride in their work and their vehicle Flexibility for tramping and occasional European runs Apply Today Call or Text: 07785 348476 INDNH TPBN1_UKTJ

Night Guest Experience Host key responsibilities. Part of the front office team, ensuring smooth operations and guest safety and satisfaction. Experience of working at night in a busy environment.

A luxury hotel in the City of Westminster is seeking a Night Guest Experience Host to join their front office team.This full-time, onsite role involves ensuring exceptional guest satisfaction and smooth operations during night shifts.Candidates should have experience in guest experience roles within

At the Welbeck, were more than just a hotelwere a team that thrives on excellence, attention to detail, and warm hospitality. As Night Manager , youll play a pivotal role in creating memorable guest experiences while leading a dedicated overnight team. This is your chance to step into a dynamic leadership role within a prestigious 4-star hotel, where your voice, expertise, and drive will make a lasting impact. What Youll Be Doing Lead with Confidence: Take full charge of hotel operations during night hours, ensuring everything runs smoothly and professionally. Be the Go-To Leader: Act as the primary point of contact for all night teams and guests, handling any challenges with calm assurance. Safety First: Oversee hotel security, manage emergency protocols, and ensure a safe environment for all guests and staff. Flawless Communication: Deliver thorough, detailed handovers to incoming duty managers and collaborate effectively across departments. Own the Guest Experience: Resolve overnight issues swiftly, exceed expectations, and make guests feel genuinely cared for. Stay Informed: Be on top of room forecasts, local events, and all hotel offerings to assist guests knowledgeably. Support Front Office: Manage late bookings and reservations when needed. What Were Looking For Previous night management experience in a 4-star (or equivalent) hotel setting A hands-on leader whos confident, calm, and assertive Familiarity with hotel front office systems (PMS knowledge is a plus) Strong communication, team motivation, and decision-making skills Customer service that goes beyond the expected Fluent written and spoken English Smart, professional appearance and attitude Why Youll Thrive Here - Workplace Perks IHG One Pass Rate Enjoy exclusive staff hotel discounts with up to 30 nights per year, flexible booking, and great stay options worldwide. IHG One Pass Friends Rate You and up to five friends can collectively enjoy up to 50 discounted room nights per calendar year because we value your circle. Employee Discounts Enjoy exclusive savings across our brand, including up to 50% off Food & Beverage at our venues, because great experiences start with you. Complimentary Meals Enjoy meals while on duty. Flexitime We value work-life balance and are happy to discuss flexible working arrangements wherever possible. Uniform Care For our uniformed team members, we handle all cleaning so you can focus on delivering excellence. Company Sick Pay Available after qualifying period. Learning & Development We invest in your growth with tailored training and development opportunities, because your success is our success. Employee Engagement Join a team where your voice matters, your ideas thrive, and your growth is our priority. We are The Culture team. If youre someone who takes pride in leadership, thrives in a fast-paced environment, and has a passion for delivering excellence while others sleep we want to meet you . TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for a dynamic and passionate Guest Relations Manager to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details. JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. Maintaining Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Assists with energy conservation efforts by monitoring compliance during property tours. Supporting Projects and Policies Related to Guest Experience and Safety * Supports implementation of the customer recognition/service program, communicating and ensuring the process. * Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. * Sends copy of MOD report to all departments on a daily basis. * Ensures compliance with all policies, standards and procedures. * Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. * Understands and complies with loss prevention policies and procedures. Ensuring and Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. * Serves as a leader in displaying outstanding hospitality skills. * Sets a positive example for guest relations. * Empowers employees to provide excellent customer service. * Observes service behaviors of employees and provides feedback to individuals. * Maintains high visibility in public areas during peak times. * Provides immediate assistance to guests as requested. * Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. * Records guest issues in the guest response tracking system. * Reviews comment cards and guest satisfaction results with employees. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. * Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. * Communicates any variations to the established norms to the appropriate department in a timely manner. * Participates as needed in the investigation of employee and guest accidents. * Performs Front Desk duties in high demand times. WHAT WE CAN OFFER YOU: A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self. • Competitive Salary + 31 days holiday including bank holidays * Accommodation Service Charge after successful completion of probationary period. * Private Medical via AXA * Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat * Length of service rewards and invitations to recognition events * Monthly/yearly recognition schemes * Extensive training both internally and externally * World-class career opportunities internationally within Marriott hotels tailored to your specific needs. * Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! * Professional learning and development opportunities - because a fulfilling career is so much more rewarding * Complimentary meals on duty * Complimentary dry cleaning - we do like to make an impression! * Complimentary use of Gym - because your wellbeing is a priority for us! * Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations * Pension scheme to help you save for the future. * Access to major high street discounts so you can treat your friends and family. #LI-Onsite At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Night Manager We are recruiting for our first art'otel in London! A premium lifestyle hotel situated in the heart of the new, iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea power station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station. As our Night Manager , you will receive: Salary: £ 33295.00 per annum plus great benefits Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Start with 30 days of holiday per year - including bank holidays, increasing with years of service Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training As a Night Manager you will: Perform Head of Department duties connected to all Night and Front Office operations, and making crucial decisions Ensure guests' needs are met beyond expectations, and takes full responsibility for Health, Safety, Security, Licensing & Fire Have a passion and skill set to ensure that the service provided by the Night Reception team is beyond the normal guest experience that would be expected by our guests. Maintain positive and productive working relationships with other employees and departments Empower your team by providing an inspiring service culture through briefings, team meetings and coaching Be available to work 4 on/4 off shift pattern (12-hour shifts) If you share passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. be bold. be creative. be original. TPBN1_UKCT

Mechanical Maintenance Engineer – £50,000 Location: Temple Salary: £47,000 - £50,000 Hours: Monday to Thursday (16:00 - 02:00am) & Off Fridays We are working with a prestigious client who is seeking a skilled Mechanical Maintenance Engineer to oversee mechanical PPMs, reactive maintenance, and general building services for a large site near Temple Station. In return, you’ll receive a competitive salary between £47,000 - £50,000, clear career progression, generous overtime, and a supportive working environment. The company is renowned for providing clear career paths and opportunities for internal progression, with a strong focus on staff development. The team is led by a manager who values and invests in their employees, fostering a positive and stable work culture. Key Responsibilities: • Carry out daily PPM and reactive maintenance on mechanical systems - Respond promptly to emergency callouts and resolve issues efficiently - Maintain and repair HVAC plant, AHUs, FCUs, VAV, VRV systems, and water treatment equipment - Work on general building maintenance tasks as required, including pumps, boilers, drainage, and plumbing - Conduct fault-finding and repair on key mechanical systems - Operate and manage BMS (Building Management System) and Head End Controls Requirements: • NVQ Level 3, City & Guilds, or equivalent in Mechanical Engineering - Must have L8 - Strong knowledge of mechanical systems and ability to diagnose faults effectively - 5 years + as a mechanical engineer in an office or similar environment - Must be willing to learn and have a positive attitude to taking on tasks/learning on the job - Has excellent fault-finding skills. - Majority of the fault finding will be done at night time - Has experience in changing parts on FCU e.g. fixing valves, actuators, motors. - Driving License What’s On Offer: • Competitive salary between £47,000 - £50,000 - Generous overtime opportunities - Annual leave + bank holidays - Pension scheme and healthcare benefits - First-class training and career development - Supportive, people-focused culture with excellent progression opportunities - Working one Saturday a month as part of the normal shift - Callout 1 week in 4 £100 standby - Car provided This is an excellent opportunity to join a well-established company with a reputation for retaining staff and providing exceptional career development. If you’re looking for a stable, rewarding role with growth potential, this could be the perfect fit. Apply now to join a fantastic team!

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. We are currently recruiting for a Duty Manager to join our award winning Front Office teamat the Sheraton Grand Hotel & Spa. Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar. Essential Functions Ensure that we create memorable experiences for our guests Supervise the daytime Front Desk and assign specific tasks to manage the overall hotel operation. Handle guest complaints/requests and follow up with guests who have had issues and administer the GuestVoice portal. Liaise with other key departments such as Housekeeping, F&B, and Events and assist with tasks and requests in their absence when needed Build strong relationships with all guests and internal customers Manage and organize group arrivals and departures Allocation and welcome of all VIPs and guests with special requests Look after guest arrival- and departure experience Assist in training new staff members, coach them and monitor their performance Ensure the desk is covered at all times, allocating meal breaks sensibly Full awareness of current daily status of Hotel Communication and recording of complaints Thoroughly conversant with all room types, décor and outlook Assist with room, One Spa, and One Square restaurant bookings as well as Gift voucher requests and maintain third party extranet platforms Ensure all billing instructions are actioned accordingly Follow Health and Safety procedures; point of contact for emergency situations Ensure all internal and external phones calls are responded to and followed up on Look after In Room Dining orders Prepare documentation for daily business Assist with Concierge requests and ensure public areas are well maintained and looked after Take over project and assist the FOM with project management and carry out any other duties as required Cover Night Manager position in their absence when required. Evening and weekend work is a requirement of this role. Requirements: We are looking for someone who is energetic and self-motivated with a "can do" attitude and who is ready to take the next step on your career path. Ideally you will have at least two years of experience within the Front Office department within a 5 star environment, with supervisory experience preferred. Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as: High school diploma required, additional hospitality training preferred. Extensive knowledge of Internet/MS Office applications and related IT preferred. Extensive knowledge of the Opera PMS Marriott experience is a distinct advantage Lead and support the team To project a pleasant and positive professional image to all contacts at all times Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times. Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit Excellent command of English language (verbal and written) You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture. So why work for the world's largest hospitality company? A competitive salary plus free meals whilst on duty. 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction. 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels! Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub 50% off Spa Treatments and £50 gym membership within our One Spa! 24/7 and employee healthcare plan with access to Mental Healthcare first aiders Refer a friend to work with us and receive a £500 bonus Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities Many more benefits however most importantly, we'll help you grow, and develop you as an individual At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Night Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 guestrooms Park Plaza London Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Night Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As a Night Manager , you will receive: Salary: £ 32706.00 per annum plus incentive Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training We are looking for a Night Manager who: Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions Ensures guests' needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members Be proficient with Microsoft Office and have excellent knowledge of Opera Be available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm) Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care With previous experience as a Night Manager in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it. TPBN1_UKCT

The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory is an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group's global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor. As Night Manager, you will represent management at night, maintainstandards by liaising with all hotel departments to ensure efficiency, and assuring the security of all guests and the Hotel. Main responsibilities of the role include but are not limited to: To represent management for The Emory during the night and be responsible for all staff on site. To head and take part in the efficient running of the Guest Services, enforcing Policies and procedures of The Emory. To be fully conversant with Opera Cloud and follow LQA/ Forbes/ Maybournes standards of work for the Front Office. Deal with any guest complaints promptly, efficiently and ensure appropriate service recovery when needed. Ensure all complaints are recorded in Knowcross. Build strong working collaboration across night teams, develop and motivate team for success. Work towards achieving team and hotel objectives. Resolve any team disputes and escalate where necessary. To liaise with the late housekeeper to ensure that sufficient vacant clean rooms are available for possible walk-in rooms, and that night cleaning schedules are carried out keeping the hotel always clean. Walk and check public areas. To welcome and escort guests to their suites ensure that all hotel and in room facilities are explained to LQA/Forbes and Maybournes standard. To ensure financials report are accurate and sent on daily basis, to run the night audit in Opera Cloud. Be fully conversant with Health and Safety Policy. Successful candidates for the Night Manager opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills. The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing team renowned for their approach and delivery of unparalleled service. We anticipate applicants will have previous experience as Assistant Front Office Manager or Night Manager and will have worked in a similar role within a luxury hotel environment. Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you: Financial Stability Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme*. Salary Sacrifice. Holiday Trading. Retail Discount. Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers*. Eye test vouchers and contributions towards glasses*. A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals. Cycle to Work. Wellbeing & Social Champions. Volunteering opportunities. Recognition and Career Development Referral Scheme Introduce a Star where you can earn up to £1,500*. Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards. Memorable experiences Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne. Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount* across the Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.) Wedding and Baby gifts. Retirement functions. *Terms and conditions apply to all benefits. Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Brought to you by Maybourne, situated in Belgravia, The Emory is a modern masterpiece where the truest luxury is time well spent. TPBN1_UKCT

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design. Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar. The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre-high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony, or corporate event. Our award-winning, design-led hotel will be adding 76 beautifully crafted new rooms, bringing our total offering to 368 rooms by Q1 2026. DUTIES AND RESPONSIBILITIES: We are currently looking for a passionate Food & Beverage Coordinator, to join our Food & Beverage Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Food & Beverage Coordinator, your main duties and expectations for the role will include: To provide a courteous and co-operative service to clients and other departments at all times. To deal with all enquiries promptly and efficiently within an 8-working hour response time, or the designated time span. To assist with quotes on all group and incentive related enquiries and be responsible for converting business within the parameters set by the Food & Beverage team. To continuously strive to achieve maximum reservation accuracy to ensure a world class guest experience and accurate tracking of the business. What We Offer We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. Youll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop youll have the opportunity to explore the business with various career options. In addition, we offer: Hilton Hotel worldwide discounts rooms from £45 per night with 50% off in Food & Beverage Employee Recognition, Rewards and Events Recommend a Friend £350 Season Ticket Loan Cycle to Work Schemes Discount Chiropodist & Back therapy in the Hotel Guest Experience complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym Bespoke Training & Development opportunities leadership programs, complaint handling, Master Inn Holders, etc Opportunities to work and support our Local Communities About Us Set in one of Londons oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of Londons most famous landmarks including Tate Modern, Shakespeares Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design. You will find us very centrally located and withing walking distance from several tube stations. Southwark tube station 5-minute walk Blackfriars tube station 5-minute walk Waterloo Station 13-minute walk London Bridge tube station 15-minute walk Role in our Family As a Food & Beverage Coordinator, key responsibilities to your role are: Actively promote all food and beverage outlets to increase group bookings and overall visibility. Coordinate all group booking diary with the HOD and the events team. Manage group bookings for the outlets with clients from the introduction to the billing phase. Manage the Director of F&B's calendar, scheduling meetings, coordinating appointments, and taking meeting notes and general administrative assistance when needed. Ensure that all menus for the hotel's F&B outlets are consistently updated and aligned with current offerings. Monitor and respond to guest feedback received via generic emails, investigating and resolving any concerns efficiently. Handle guest correspondence not related to day-to-day operations, ensuring a professional and timely response. Provide support during high-volume events by working as a host or hostess to ensure seamless service. Assist with floor operations when required, ensuring the guest experience meets the hotel's standards. Monitor the SAEKER compliance system, ensuring the F&B department adheres to all health and safety regulations. Prepare Daily F&B Revenue report with data provided. Assist with ad-hoc reporting requests from the Director of F&B and management team. Manage the inventory of office supplies and collateral for the F&B department. Process purchase orders (POs) using the Procure Wizard system and track monthly accruals. Maintain high levels of communication within the F&B department, ensuring clear and efficient collaboration among teams. Organise and coordinate weekly meetings, preparing agendas, tracking action items, and distributing meeting minutes. Actively participate in the hotel's Blue Energy Committee, contributing to initiatives that enhance employee engagement and service excellence. Perform any additional tasks or responsibilities as directed by the F&B Management team or Director of F&B. Manage and track monthly floor walks. What Happens Next Does the Food & Beverage Coordinator suit your skillset? Apply now, this takes second, youll just need to provide some contact details along with a CV. Next, well review your details, and if successful well invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture. TPBN1_UKCT

Assistant Manager Wanted Covent Gardens Star Venue! Package: up to 40k inclusive of tronc on an hourly basis - based on a 45 hour contract. Weve got a rare opening in our flagshipCovent Garden restaurant right across from the Royal Opera House. By day, its a vibrant lunch spot; by night, its alive with atmosphere. Were part of a Mediterranean-inspired brand serving up fresh pizza, pasta, and grill dishes with a side of sunshine. With over 30 sites already and huge expansion plans for 2026, this is the perfect time to join our journey. Were all about casual excellence, outstanding service in a relaxed, friendly environment where you can truly be yourself. Were searching for an Assistant Manager whos not just passionate about hospitality, but also a master of organisation, the kind of person who keeps the back office running like clockwork and dives head-first into service to wow our guests. Youll work closely with our brilliant General Manager, getting hands on experience in every aspect of running the business, from service flow and guest experience to the behind-the-scenes systems that make everything tick. Why youll love it here: Competitive package, service charge included, and extra hours paid (no free overtime nonsense here). Crystal-clear communication throughout your hiring journey no surprises, no guesswork. Career development thats actually real... well train, mentor, and open doors for you. Supportive senior team who are present and approachable, with the perfect balance between guidance and your own decision-making power. A company that values quality over discounts our marketing team works with you to grow your guest base without undercutting what we do best. What were looking for: A natural people-person who makes guests feel instantly welcome. A leader who motivates the team and brings out their best. At least one year in a management role within a busy, quality-driven restaurant (ideally branded). A detail-driven organiser who thrives on systems, schedules, and smooth back-office operations. Bags of energy, positivity, and initiative Perks youll enjoy: Generous service charge. Free meals on shift. Staff discounts across the group. Regular incentives and recognition. Early wage access via Wagestream pay yourself as you earn. If youre the kind of Assistant Manager who loves the buzz of service and gets a secret thrill from a perfectly balanced rota, organised stockroom, and seamless paperwork we want you on our team. TPBN1_UKCT

Operational Leadership. Customer Excellence. Engineering Services Environment. Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is entering an exciting phase of performance acceleration and value creation. We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction. The Role at a Glance: Service Delivery Manager Dartford Region (c1 hour radius) Hybrid / Office and 2/3 days onsite £54,000 - £60,000 Plus Extensive Benefits Package + Car Allowance Core hours: Onsite 08:00-17:00, with one hour for lunch Reporting to: Service Director Note: We will buy you out of any training funded by your current employer. Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment. Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Service management or operations leadership within engineering, lift, construction or field-service environments Skills: Team leadership, customer management, operational performance, EH&S compliance Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth. The business delivers maintenance, repair and modernisation solutions across commercial, residential and public-sector environments including prestigious and high-profile sites. As a Private Equity-backed organisation, Liftec is focused on operational excellence, service performance, safety, and sustainable growth. The business combines technical engineering capability with strong service delivery and long-standing client relationships. This is a key operational leadership role during a significant value-creation phase. Ready for your next adventure? Reporting to the Service Director, you will lead the Service Engineers with full responsibility for EH&S, resource allocation, operational delivery and customer experience. You will manage the day-to-day running of the service department, covering planned maintenance, call-outs and minor repairs, ensuring SLAs and performance targets are met. You will motivate and develop your team through regular 1:1s, coaching, performance management, recruitment support with HR, and core line management duties including timesheets, expenses and leave approval. You will implement service strategies aligned to business objectives, forecast demand and maintain appropriate staffing levels. Maintaining strong client relationships will be key, including handling escalations, attending customer meetings with Account Managers, and ensuring field-related queries are resolved effectively. You will drive technology adoption and lead Field Quality Audits to enhance productivity and service standards. Safety leadership is essential. You will promote a strong safety culture, ensure compliance with Liftec Express safety policies, conduct FPA(s), deliver safety training, maintain PPE, tools and vehicles, and close out safety actions within required deadlines. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures. About You: You are a confident, client-facing operational leader who thrives in a field-service environment. With strong communication and interpersonal skills, you build trust quickly with customers, engineers and internal stakeholders. You have proven experience in service delivery processes and project management within an engineering or technical services environment. You are IT literate and comfortable using service management software and Microsoft Office. Analytical in your approach, you use data and performance metrics to monitor service levels, identify improvements and drive continuous enhancement. You have experience managing teams, motivating individuals and fostering a high-performance culture. Familiarity with service level agreements (SLAs), operational KPIs and performance management frameworks is essential. You are safety-conscious, solutions-focused and comfortable balancing operational demands with strategic objectives in a dynamic, fast-paced environment. Benefits: Access to Discounts Platform Pension (Day 1) - Aviva Holiday 25 days per year plus bank holidays holiday year - January to December Wellness (Day 1) - Employee Assistance Programme Death in Service (Day 1) 3 x Salary - Canada Life Sickness Scheme - Discretionary Family Policies - Industry-leading enhanced maternity and paternity provision subject to service Incentive Scheme - Discretionary Car Allowance Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times pre-approved only. Night call: One week in four; standby £50 per weekday night, £125 per weekend night. Engineer Incentive Scheme - Discretionary Radius Pay detailed in Variable Pay Policy Van/Fuel Card/Pre-programmed parking application payments Employee Referral Scheme Why Join Liftec Express? Operational leadership role within a respected PE-backed growth business Direct impact on service performance and customer satisfaction Strong engineering heritage with ambitious growth plans Opportunity to shape team culture, safety and operational excellence Dynamic environment with real accountability and influence Significant investment in new tools and technology so you can do your best work If you are an experienced Service Delivery Manager looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. TPBN1_UKTJ

The Role... At Soho House, the Spa Manager plays a vital leadership role in overseeing all aspects of spa operations, ensuring an exceptional, luxury experience for our members and guests. You will be responsible for managing the day-to-day running of the spa, maintaining the highest standards of service, and motivating a team of therapists and reception staff to deliver outstanding wellbeing treatments and hospitality. What's in it for you? Weekly Pay Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties... Lead and inspire the spa team to provide exemplary service and maintain a consistently high standard of treatments and hospitality. Oversee day-to-day spa operations, including bookings, scheduling, therapist performance, and guest service. Ensure the spa is clean, safe, well-maintained, and compliant with all health, safety, and hygiene regulations. Create and manage treatment menus, promotional offers, and seasonal wellness packages in collaboration with the wider hospitality and marketing teams. Manage spa inventory and ordering of stock and supplies, ensuring effective cost control and supplier relations. Recruit, train, and develop team members, providing ongoing coaching, performance reviews, and support. Manage the spa's P&L, tracking KPIs such as treatment revenue, retail sales, therapist utilisation, and guest satisfaction. Act as the main point of contact for guest feedback, resolving any issues professionally and promptly. Coordinate with other departments (e.g., Events, Membership, F&B) to offer wellness experiences that enhance member satisfaction. What we are looking for... Minimum 3-5 years' experience in spa management within a luxury hotel, wellness retreat, or members club. Recognised qualification in spa therapy, wellness, or beauty therapy (e.g., CIBTAC, CIDESCO, ITEC). Proven leadership and operational experience, including team development and KPI delivery. Deep understanding of luxury guest service and premium wellness trends. Fluent in English, with strong written and verbal communication skills. IT literacy including spa booking systems, Microsoft Office, and reporting tools. TPBN1_UKCT