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New Head of Sales Vacancy, as Sales & Service Team Leader, your primary objective is to drive commercial performance by enhancing the sales team's effectiveness, maximising booking conversion, and fostering repeat business. This role combines leadership, operational oversight, and customer excellence to ensure seamless sales execution and service delivery. The Job: Foster a high-performance culture through daily engagement, positive reinforcement, and an open-door communication style. Align customer demand with team capacity, ensuring appropriate staffing and shift coverage, ensuring productivity is maximized by lead volume per agent. Manage the team rota and holiday requests to maintain service levels and operational performance. Communicate clear performance expectations and targets. Oversee quality control across all communication channels, ensuring responses are relevant, well-written, and on brand. Monitor and encourage commission generation per agent, supporting performance optimisation. Oversee the performance and functionality of communication tools. Ensure fast, comprehensive, and professional responses to all customer enquiries. Continuously identify opportunities to enhance workflow efficiency or improve sales conversion. Collaborate with the wider team to design and refine daily, weekly, and monthly reporting tools. Provide a weekly report outlining individual and team performance (including sales volumes, conversion rates, and agent productivity). Cultivate strong relationships with all tour operator partners. Act as a collaborative internal stakeholder, supporting cross-team alignment. Implement best practice processes and frameworks that drive efficiency and quality for the sales and operations team. Remain vigilant around cost control and operational expenditure. Support compliance with industry regulations and reporting requirements. Own the resolution of customer complaints to ensure service recovery and brand protection.Skills Required: 5-10 years in a senior sales role, ideally in a B2C environment. Proven track record of hitting or exceeding sales targets and driving team-wide conversion improvements. Experience in commission-based or incentive-driven teams. Experience managing day-to-day operations, including CRM systems, call centre tools, or sales platforms. Knowledge of mid-office systems, ROTA management, and internal workflows. Familiarity with managing third-party platforms or partners Demonstrated success in hiring, onboarding, and performance management. Skilled at motivating dispersed or remote teams, including setting KPIs and coaching underperformance. Experience managing attrition and morale, especially in high-pressure or target-driven environments. Background in improving customer journey and repeat business rates. Comfort resolving customer complaints, escalations, and leading service recovery. Understanding of customer communication tone, style, and service standards. Ability to interpret sales data and performance reports. Confident in budgeting, forecasting, and cost control. Experience working with cross-functional teams (e.g., marketing, product, finance) to align goals.The Package: Salary £50,000 + Bonus Competitive salary and great job satisfaction. Flexible working, work from home. 25 days annual holiday plus bank holidays plus your birthday. Competitive pension contributions. Access to FAM trips. Access to sales incentives. Discounts for you, friends and family on all trips. Experience in a growing business shaking up a sector. Able to influence overall development and direction. Making a positive impact on overseas local communities.Interested: If you would like to apply for the above vacancy, please click 'APPLY' or email (url removed)

Job Title Transport Administrator Department Transport Location Holywell Reports To Transport Planning Manager Job Purpose: To work as part of the Transport Team reporting to the Transport Planning Manager, responsible for carrying out operational duties. Ensuring Customer Service Excellence is achieved through on time and in full transportation of finished goods in safe and cost-effective manner. Support and promote a safe, productive, and quality conscious environment built on continuous improvement. · Perform all duties in accordance with Standard Operating Procedures for specific product(s) to a high-quality standard · To meet all reasonable output targets as specified by the Transport planning Manager · Maintain high levels of Health & Safety standards · Pay Hauliers: Check self-bill costs and scrutinise other invoicing/billing. · Compile costs to be billed to other departments. · Invoicing and PGI queries. (Keep up to date on a daily basis). · Root cause investigation of transport/haulier complaints. (Propose action plans to prevent re-occurrence and track haulier cost reclaim). · Update despatch plan for products to Ireland. · Assist with maintaining orders and help resolve errors. · Input and validation of data required for customs clearance into SAP. · Creating delivery paperwork for delivery shipments. · Assist with transport load planning for UK/Western Europe. · Booking overnight deliveries and updating despatch plans for products to UK/BENLUX & Ireland. · Assist with compilation of transport KPI data and charts. · Provide general support to the transport department as required · Support site management in ensuring that site systems & procedures are operated across the site fully in accordance with company health & safety policy, quality, and environmental requirements. · Ensure that group health & safety, quality and environmental policies are followed through all activities on site and that appropriate records are maintained. · Support group management in the pursuit of business development and improvement programmes. · Operate in compliance with ISO 37301, 45001, 14001, 9001, 50001, the company handbook and Code of Conduct. To assist with activities beyond the normal role as required Key Skills & Experience Good communication skills, verbal and written· Ability to work as part of a team / delegate tasks within work area · Proactive approach to meeting production requirements · Proactive approach to housekeeping, 5s methodology and waste minimisation · Proactive approach to Health & Safety in the workplace · Good attention to detail and an understanding to meeting customer needs (OTIFs) PC literate· Good working knowledge of SAP

Lead with elegance. Curate calm. Redefine wellbeing. At Hotel Indigo & K West Spa Shepherds Bush , our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of Londons most distinctive urban wellbeing destinations. This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character. If you have the ambition to build one of Londons most compelling urban retreats, wed love to hear your story. Whats Our Story? Set in the heart of Shepherds Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeingoffering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape. Heres what you can look forward to as our Director of Spa & Wellbeing: Annual salary: £65,000 Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to a healthcare cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery. Owning the end-to end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience. Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow. Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards. Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement. Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members. Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story. Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards. Whats Your Story? Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment. Preopening experience a distinct advantage. A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends. Commercial astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning. Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance. Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care. Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members. Confident using spa management and booking systems, with strong operational oversight and attention to detail Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions. As Director of Spa & Wellbeing , you will set the tone for one of Londons most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to build such to shape and lead this experience at the Hotel Indigo & K West Spa Shepherds Bush, we look forward to your application. All applicants must hold existing rights to work in the UK. TPBN1_UKCT

The primary focus of this role is to drive commercial success by actively identifying, pursuing, and securing new revenue opportunities through Asset Trading and Solution projects. As a key partner to the Sales, Procurement, and Fulfilment teams, the position provides vital market intelligence and ensures transparency in global landing gear asset availability, directly supporting sales initiatives and customer acquisition. Additionally, the role is responsible for coordinating, supporting, and optimizing the LHT Landing Gear Asset Pool in close collaboration with global Fulfilment teams, aiming to minimise costs, maximise asset availability, and enhance return on investment whilst ensuring relevant asset availability for MRO customer activities. Role is Monday-Friday based onsite with Hybrid options available. Some Travel will be required Duties and Responsibilities Establish and maintain close and regular communication with local Landing Gear fulfilment teams and other stakeholders to closely monitor asset pool activities and support with expertise and resource whenever needed. Manage asset lease contracts with leasing companies and optimise LHTs Landing Gear asset portfolio. Initiate and maintain close supplier and customer relationships by actively approaching the market players and establishing a culture of regular meetings and/or calls with an allocated list of airline and trader accounts. Negotiate, write and implement contracts for asset purchases, leases or exchanges with suppliers to support the asset pool. Negotiate, write and implement contracts for asset sales, leases or exchanges with customers to generate substantial profit. Initiate, implement and manage asset solution projects as required to efficiently move assets through the pipeline by pro-actively reviewing asset availability versus demand. Establish close working relationship with Corporate Purchasing team to ensure there is a clear understanding of current Landing Gear asset pipeline, transactions and requirements. Create regular management reporting with focus on the financial situation of the individual Landing Gear asset types in line with LHT reporting standards. Constantly gain and improve technical and commercial market knowledge for relevant products while sharing and adopting gained market knowledge. Maintain full financial and operational overview of assigned product types (KPIs, activity monitoring). Be a role model for pro-active and clear communication, driving the business by pushing highlight projects and celebrating success. Drive process improvement and business excellence by ensuring compliance with general aviation legislation and internal LHT guidelines and rules. Manage an established portfolio of Customer & Supplier accounts, whilst always seeking to further develop and grow your account list through industry engagement and networking. Education and Experience Degree or equivalent experience in a relevant subject, such as Asset Management, Aviation Management, Aircraft Engineering or Aviation related technical sales. Ability to communicate fluently in written and spoken English Proficiency in other languages would be advantageous. Proficiency in Microsoft office suite. Experience in working with SAP ERP systems advantageous, but not essential. Proven track record in an airline or aviation related sector establishing experience in asset management, engineering, or technical sales is essential. Aviation industry commercial experience, particularly within an MRO environment, is a distinct advantage. Established network in aviation MRO sector desirable. Basic working knowledge of aviation contract law and/or aviation legislation is an advantage. Our Benefits We offer a wide range of benefits designed to support your wellbeing, lifestyle, and career, including: Flight discounts and reduced travel rates Purchase and selling of annual leave Generous paid paternity and maternity leave One wellbeing day per year , dedicated to supporting your mental and physical wellbeing Discounts on hotels, retail, and leisure activities Employer pension contributions Reduced gym memberships to support a healthy lifestyle Company events and organised sporting groups to encourage connection and wellbeing In addition, our facility is within walking distance of the Elizabeth Line , making commuting quick, easy, and seamless from across London and beyond. TPBN1_UKTJ

Howdens are looking for an experienced Test Automation Lead to join our growing core systems team at Howdens. In this role you will lead a team of automation specialists, develop our automation tooling and help drive faster, higher quality releases across our digital platforms, including (url removed). This is a permanent full-time opportunity based from our offices in Croxley Park, Watford. The team work in the office 4 days a week with 1 from home. What you will do • Lead, coach and develop a team of automation engineers - Own and improve automation frameworks and tooling including Tosca, Selenium, Ranorex and Robot Framework - Increase automation coverage to support frequent website releases - Oversee design, build and maintenance of automation scripts - Drive best practice, continuous improvement and platform roadmaps - Partner with stakeholders across IT and the business - Manage vendor relationships and ensure systems remain secure and effective What we are looking for • Extensive experience of developing and managing automation tools and test engineers to support frequent, high quality releases to public facing websites in large organisations. - Hands on experience in managing enterprise test automation solutions in a multi-site environment - Proven track record of leading teams in delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain technical talent - Analytical and problem-solving mindset with a focus on performance optimisation and continuous improvement - Collaborative approach, working effectively across business, technical, and vendor teams - Ability to balance strategic platform development with day-to-day operational needs What we offer • Competitive salary and annual company bonus - Company car or car allowance - Private medical insurance - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Free lunch at our onsite canteen (Howden site only) - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For. How to apply We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@(url removed) with the job title and location, and we will be happy to help you #LI-HG1

We are seeking a detail-oriented and technically skilled AI & Data Process Intelligence Analyst with 3+ years of experience in automation and intelligent process improvement. In this role, you will design, develop, and deploy AI-enabled automation solutions, leverage process mining techniques to identify optimisation opportunities, and apply data-driven insights to enhance operational efficiency across the business. This position sits at the intersection of automation, data analysis, and applied machine learning. You will work closely with business stakeholders to deliver scalable and practical solutions. Key Responsibilities * Apply AI and automation techniques to streamline and improve operational processes. * Develop dashboards and performance reports using Power BI to support data-driven decision making. * Use prototyping and design tools (e.g. Google Gravity, Figma Make) to design, document, and optimise process workflows and automation solutions. * Build and integrate machine learning models (e.g. classification, prediction, and optimisation) into automation workflows where appropriate. * Analyse structured and unstructured data using Python and SQL to validate business problems and quantify potential process improvements. * Collect, clean, and prepare operational data from multiple sources for analysis and modelling. * Collaborate with business stakeholders to gather requirements and translate them into scalable automation and AI solutions. * Monitor deployed automations and AI models to ensure ongoing performance, accuracy, and reliability. * Document solutions, maintain governance standards, and adhere to best practices for automation lifecycle management. Required Experience & Skills * 3+ years of experience in automation engineering, intelligent process automation, AI/ML implementation, digital transformation, or a similar technical role. * Strong proficiency in Python and SQL for data analysis and automation development. * Hands-on experience with RPA and workflow automation tools (e.g. Power Automate, UiPath). * Practical experience developing and deploying machine learning models in Python (e.g. scikit-learn, pandas). * Experience working with APIs and integrating systems across business platforms. * Strong analytical thinking and problem-solving skills with the ability to translate complex data into actionable insights

We are recruiting on behalf of a client who are an International Healthcare Company. A leading global distributor of pharmaceuticals with an ambitious growth program as part of their company vision. Their success to date is the result of 50 years’ experience providing products to customers in over 70 countries across six continents. As well as their site in Watford the also have sites in the EU and UAE. • Job Title - Operations & Systems Compliance Manager, • Location - Watford, • 37.5h / week Monday to Friday Hybrid working, • Holidays - 25 days plus Bank Holidays Qualifications, Skills, Experience and Habits • Experience in an operations, compliance, H&S, or sustainability‑related role. • Knowledge of accreditation requirements and standards, e.g., ISO frameworks, • Knowledge of ESG frameworks or sustainability reporting. • IOSH certification desirable. • Excellent organizational skills and efficiency with ability to manage multiple tasks simultaneously Responsibilities • Operations efficiency / excellence •, • Support the Operations team to spearhead continuous improvement across the business Identify opportunities to standardize, document, define and implement policies and procedures • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiative, • Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks Health and safety Act as main safety contact for the healthcare office. With a mandate to prevent accidents and ensure regulatory compliance across the teams, this individual will assess risks, develop policies, investigate incidents, as well as provide safety training for staff, patients, or visitors. Serve as a liaison between management and employees and ensure employees follow all safety protocols for fire alarms, other security incidents.. • Develop, implement, and maintain health and safety policies and procedures. • Ensure compliance with all relevant HSE regulations, standards, and legislation. • Conduct regular workplace inspections and risk assessments

Business Intelligence Analyst - Job Ref (phone number removed) Watford - 3/4 days per week Salary - £50k - £60k Our client is undergoing a strategic transformation to unify an enterprise-wide data and analytics ecosystem. As a leading player in the foods sector, this organization is integrating multiple ERP platforms into a single, scalable Azure-based data platform, designed to deliver real-time insights and data-driven decision making across Commercial, Supply Chain, Finance and Operations. The BI & AI Solutions function is central to delivering high-value reporting, analytics, and modern data capabilities that propel revenue growth, margin optimisation, inventory control, and operational excellence. This is a unique opportunity to contribute to a mature data strategy within a dynamic, consumer-focused manufacturing environment. Job Description We are seeking a seasoned Business Intelligence & Systems Analyst to join our client in Watford, operating in a hybrid model with four days in the office. The role centres on designing, building and refining BI reporting and analytics on a modern Azure data platform. You will translate business needs into scalable data solutions, optimise data models, and deliver dashboards that empower cross-functional teams. In addition, you will mentor junior analysts and help uplift data modelling, reporting standards, and development practices across the BI team. This role is outcome-focused, with a strong emphasis on driving revenue, margins and operational efficiency through data-driven insights. Key Responsibilities • Design, develop, and maintain Power BI dashboards used across Commercial, Supply Chain, Finance, and Operations., • Build and optimise data models using SQL, Power Query, and DAX., • Transform, clean, and validate datasets to ensure high data quality and reliability., • Deliver reporting solutions that provide clear insights into sales performance, margin, stock, and operational metrics., • Identify and implement opportunities to automate reporting and manual processes., • Develop and maintain Power Automate workflows to improve business efficiency., • Document data logic, business rules, and reporting methodologies to ensure consistency and scalability., • Requirements, • 4+ years of BI or Data Analytics experience., • Proficiency in SQL (joins, aggregations, ETL logic, stored procedures)., • Expertise in Power BI (modeling, DAX, visuals, Power Query)., • Strong data modelling concepts (facts/dimensions, relationships)., • Advanced Excel skills (formulas, pivots)., • Solid understanding of data warehousing and data flows., • Experience mentoring junior team members., • Analytical mindset with meticulous attention to detail., • Excellent communication with both technical and non-technical stakeholders. Benefits • Competitive compensation package with bonus potential., • Comprehensive health and wellbeing benefits., • Hybrid work model with four days in the Watford office and remote options., • Clear career progression with mentoring and leadership development., • Training and professional development opportunities., • Inclusive, collaborative culture that values data-driven decision making. Other • As part of a major ERP consolidation project and Azure-based data ecosystem transformation, you will help drive a data-centric culture across the organisation, enabling real-time insights and informed decision making

HEAD PASTRY CHEF SALE E PEPE MARE AT THE LANGHAM We are looking for an outstanding Head Pastry Chef to join the team of Sale e Pepe Mare, located within The Langham London. This Head Pastry Chef opportunity represents an exciting new chapter for the iconic Sale e Pepe brand. A collaboration between two celebrated London institutions, creating a landmark destination for high-end coastal Italian dining. As Head Pastry Chef, you will define and lead the pastry identity of the restaurant from day one, delivering elegant, memorable desserts inspired by the sun-drenched flavours and spirit of la dolce vita . The opportunity for a Head Pastry Chef This is not just another Head Pastry Chef role. This is a chance to build something truly special. As Head Pastry Chef, you will take full ownership of the pastry kitchen, shaping a refined dessert offering that blends Italian heritage with contemporary creativity. Your role as Head Pastry Chef will be central to the guest experience, from breakfast through to dinner service. Working closely with the Executive Chef and senior leadership, you will lead, inspire, and develop a high-performing pastry team while setting the tone for excellence across the board. What were looking for in a Head Pastry Chef Proven experience as a Head Pastry Chef or Senior Pastry Chef in a luxury or premium environment Strong expertise in Italian and Mediterranean desserts with a modern, creative approach A hands-on Head Pastry Chef who thrives in fast-paced, high-end kitchens Exceptional attention to detail, presentation, and flavour balance A natural leader with a passion for developing teams Strong organisational and operational capability Full right to live and work in the UK Whats in it for you as Head Pastry Chef This Head Pastry Chef role offers a highly competitive and well-rounded package: Performance-related bonus scheme Private health insurance 10 days fully paid sick leave Complimentary meals while on duty 50% staff discount when dining with family and friends Clear career progression opportunities within a growing group Study support scheme to invest in your development Ongoing training and development programmes A genuinely supportive, inclusive, and people-first environment Your role as Head Pastry Chef As Head Pastry Chef, you will: Develop and execute a world-class pastry menu rooted in Italian tradition and seasonality Lead, manage, and inspire the pastry team to deliver consistency and creativity Collaborate closely with the Executive Chef on menu development and concept execution Oversee all pastry operations, including preparation, presentation, and food safety Manage costs, suppliers, and ordering efficiently Train, mentor, and develop junior pastry chefs This is a rare opportunity for a Head Pastry Chef to leave a lasting mark on one of Londons most iconic restaurant identities. If you are a Head Pastry Chef ready to take ownership, drive creativity, and be part of something exceptional, we would love to hear from you. Thesleff Group is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other legally protected status. TPBN1_UKCT

Security Installation Engineer - London £43,000 - £48,000 Basic + Vehicle + Overtime + Progression Are you an experienced Security Installation Engineer looking to step into a role where the projects are high end, the standards are high, and your work genuinely stands out? This is an opportunity to join a well established, forward thinking security specialist delivering large scale and technically advanced installations across London. The business has built a strong reputation for quality, reliability, and engineering excellence, securing prestigious commercial buildings, prime residential developments, and high value sites across the capital. With a strong pipeline of confirmed projects, they are now looking for a skilled Installation Engineer to join their growing team. The Role This is a dedicated installation position, working on planned projects across London. You will be responsible for full system installs from first fix through to commissioning handover. You will be installing: • Enterprise level access control systems * High definition IP CCTV systems * Intruder alarm systems * Integrated and networked security solutions * Door entry and intercom systems Projects range from commercial offices and mixed use developments to high specification residential buildings. Work is structured, organised, and properly managed with strong technical and operational support behind you. What Makes This Role Stand Out • High quality installs, not rushed patchwork jobs * Proper project planning and realistic timeframes * Technical support from experienced managers * Clear routes into senior engineer or project roles * A business that invests in tools, training, and its engineers * Consistent London based work with no constant fire fighting service calls What They're Looking For • Strong background in security system installations * Experience with IP CCTV, access control and intruder systems * Ability to read drawings and work independently on site * Confident commissioning and handing systems over to clients * Professional attitude and high standards of workmanship * Full UK driving licence Package • £43,000 - £48,000 basic depending on experience * Overtime available * Company vehicle * Ongoing training and manufacturer exposure * Long term progression opportunities This is ideal for an Installation Engineer who takes pride in their work and wants to be part of a company known for delivering some of the most technically sound security projects in London. If you want stability, strong earnings, and to work on projects you can genuinely be proud of, this is worth a conversation

Events Sales Manager | Luxury 5 Resort | Hertfordshire | Up to £37,500 OTE | Revolutionise Recruitment is partnering with a prestigious five-star resort to identify an experienced and dynamic Events Sales Manager to join their high-performing commercial team. This is a rare opportunity to represent one of the UKs most exceptional countryside venues, renowned for its world-class facilities, award-winning service and unforgettable guest experiences. Benefits & Perks This role offers an exceptional benefits package designed to reward talent, support wellbeing and recognise loyalty, including: Fair working hours Strong salary package Performance-linked bonuses Free parking Subsidised taxis Shuttle bus service Staff accommodation (if available) Free uniform Meals on duty Free use of gym and spa Discounts on beauty treatments and retail products Nursery & crche discount Free golf for team members Guest golf discount rate Discounted onsite activities Wellbeing support Health, eye and dental care Pension and life assurance Complimentary welcome stay Friends and family rates Annual loyalty stay Employee recognition awards Exclusive discounts across properties Refer-a-friend bonus (£1,500) Holiday top-ups Social activities Festive Christmas gift The Role As Events Sales Manager, you will play a pivotal role in driving event revenue across a diverse portfolio of indoor and outdoor spaces. From high-profile corporate conferences to luxury weddings and private celebrations, you will manage the events diary, respond to enquiries, and convert business in line with pricing strategies and commercial targets. This is a fast-paced, multi-project role requiring exceptional organisation, strong communication skills and a proven background in hospitality sales. You will collaborate closely with internal departments, including chefs, operations, and front and back of house to ensure seamless event delivery and outstanding client satisfaction. Key Responsibilities Manage and convert event enquiries across corporate, leisure and social segments Maximise revenue through strategic diary management and pricing adherence Build and maintain strong client relationships to drive repeat business Work collaboratively with internal teams to ensure operational excellence Oversee multiple events simultaneously with accuracy and efficiency Provide timely reporting and maintain high standards of administration Represent the venue with professionalism and confidence at all times Ideal Candidate Proven experience in hospitality or hotel sales, ideally within events Experience using Delphi is highly desirable. Strong organisational skills with the ability to manage multiple projects Confident communicator with excellent relationship-building abilities Commercially minded with a focus on conversion and revenue growth Reliable, efficient and proactive in a fast-paced environment Experience with Delphi is advantageous Passionate about delivering exceptional guest experiences Only candidates eligible to work in the UK will be considered. Every eligible applicant will receive a response within 14 days of submission. TPBN1_UKCT

Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone. About the Venue Managed by Rhubarb Hospitality Collection, the iconic Royal Albert Hall operation consists of 3 restaurants, 14 bars, 1 retail outlet, 147 hospitality boxes and events for up to 2000 people. Role Purpose We are seeking an experienced Senior Sous Chef Events to support the delivery of exceptional event catering at the Royal Albert Hall. Working closely with the Head Chef Events and the wider Culinary Senior Team, you will play a key role in the planning, preparation and execution of food operations across a diverse and high profile events programme. This is a demanding and fast paced role within a complex operation. The scale of the Royal Albert Hall, combined with the variety and volume of events, requires a highly organised, hands on chef who leads confidently under pressure. You will be an integral part of a multi stakeholder operation, working collaboratively with events, hospitality, logistics and operations teams to ensure consistently high standards. What you'll be doing Supporting the Head Chef Events in the delivery of all culinary operations for events, including concerts, gala dinners, corporate events, private hires and VIP hospitality Assisting with the planning, development and execution of event menus, ensuring quality, consistency and presentation meet Royal Albert Hall standards Overseeing day to day kitchen operations for events, including preparation, production and service Leading and supervising kitchen teams during event preparation and live service, ensuring standards, procedures and timings are consistently met Supporting kitchen logistics, including production planning, stock usage and post event breakdown Working closely with Events, Hospitality and Operations teams to ensure food delivery aligns with event formats and guest expectations Maintaining exceptional standards of food safety, hygiene and health and safety, ensuring full compliance at all times Ensuring allergen information, dietary requirements and due diligence documentation are accurately followed and maintained What we're looking for You will come from a luxury hotel, major events venue, cultural institution or high volume hospitality operation, with experience in large scale event catering or banqueting. Proven experience as a Senior Sous Chef or Sous Chef within a high volume or events focused kitchen Strong leadership skills with the ability to supervise, train and motivate large kitchen teams Excellent organisational skills and attention to detail within complex operational environments A calm, professional and solutions focused approach when working under pressure Strong communication skills and the ability to work effectively with senior chefs and multiple departments Sound knowledge of food safety legislation, allergen compliance, COSHH and health and safety requirements Experience working across multiple kitchens or large event operations would be highly advantageous Good to know Please note, this role pays £48,000 - 50,880 (inclusive of tronc) DOE and is 100% on site at the Royal Albert Hall Benefits: Enhanced holiday entitlement Learning and Development opportunities Pension Scheme Staff social events throughout the year Free meals on duty Employee Assistance Programme Referral Scheme Our Inclusion Commitments OVG is for everyone. Diversity d rives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, wed love to hear from you. If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need. Employee Screening and Eligibility to Work In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. TPBN1_UKCT

Your new company We are seeking an experienced Theatre Manager to join a community‑focused organisation on a full-time, temporary basis. This is an excellent opportunity for a proven arts venue leader to step into a high-profile role and make an immediate impact at a well-established cultural venue.This temporary role offers the chance to lead a much‑loved cultural venue through an important period, ensuring continuity, stability and creative excellence. You will oversee a varied programme of theatre, film, hires and events, while maintaining strong commercial performance and a high‑quality audience experience.The position provides valuable exposure to strategic venue leadership and will add strong, demonstrable achievements to your professional portfolio. Your new role As Theatre Manager, you will be responsible for the day‑to‑day operation and short to medium‑term development of the venue, ensuring all activity is delivered safely, efficiently and to a high standard.Key responsibilities include: Providing strategic and operational leadership for the venue Overseeing theatre and film programming, including seasonal productions Managing relationships with promoters, producers and partner organisations Ensuring the venue remains financially sustainable and culturally relevant Managing revenue and capital budgets, reporting on performance and forecasting Leading, supporting and developing permanent staff, casual staff and volunteers Overseeing box office operations, ticket sales, rotas and venue administration Ensuring compliance with health and safety and licensing requirements Acting as Duty Manager during events, including evenings and weekends Supporting capital works and building improvement projects as required What you'll need to succeed To be successful in this role, you will have significant experience working in a senior management position within an arts or cultural venue, with a strong understanding of how to operate and lead a busy, public‑facing environment. You will bring hands-on experience of live theatre programming and be confident managing a diverse and dynamic programme of activity.You will also have a proven ability to manage both revenue and capital budgets effectively, alongside experience of delivering projects on time and within agreed budgets. Your approach will demonstrate strong commercial awareness, excellent organisational skills and a high level of attention to detail, ensuring both financial sustainability and a high‑quality audience experience.In addition, you will have a strong track record of leading, motivating and developing staff and volunteers. You will possess excellent communication, negotiation and stakeholder‑management skills, supported by strong written and presentation abilities, and be comfortable building effective relationships across a range of internal and external partners.You will be confident working within a public‑sector or local‑authority context and able to navigate associated governance and accountability requirements. Flexibility is essential, as the role will require working evenings, weekends and unsocial hours when necessary. What you'll get in return In return, you will receive a competitive hourly rate starting from £19.32, with the benefit of weekly pay, providing financial flexibility and security throughout the assignment. This is a full-time temporary opportunity offering the chance to step into a senior, high‑profile role within a cultural venue and make an immediate impact.There is also the potential for the role to become permanent, subject to performance and organisational requirements, making this an excellent opportunity for candidates seeking longer‑term career progression as well as those looking for a rewarding interim position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Fire Safety Business Partner Department: Health and Safety Hours: 37.5 Monday to Friday 09:00 - 17:30 Contract: Permanent Salary: £58,000 About Us The London Clinic is one of the UK's largest independent charitable hospitals, established in 1932, with a long-standing reputation for clinical excellence and high standards of patient care. Our estate is uniquely located on and around Harley Street and Devonshire Place in central London, with all of our hospital buildings and specialist facilities positioned within close proximity on the same street. This includes our main hospital, which spans 8 floors and houses 234 beds and 10 operating theatres, including a state-of-the-art hybrid theatre, alongside dedicated centres such as the Duchess of Devonshire Wing Cancer Centre, our Eye Centre, and outpatient consulting suites. We provide a wide range of medical and surgical services, supported by leading consultants and experienced multidisciplinary teams. Our focus is on delivering personalised care, working as one team, and consistently going further for our patients. We employ over 1,000 staff across clinical and non-clinical services, all contributing to a safe, high quality and patient focused environment. The Role This is a senior, specialist role within the Health and Safety team, acting as the lead authorised person for fire safety across The London Clinic. You will take ownership of fire safety strategy, compliance, and operational delivery, ensuring robust prevention, preparedness, and response across all sites. This is a highly visible role that works closely with Estates, Projects, and operational teams, influencing decision making and ensuring fire safety is embedded across all services. This role would suit an experienced Fire Safety professional who is confident operating in a complex environment, ideally healthcare, and who enjoys balancing technical expertise with a pragmatic, solutions focused approach. Key Responsibilities Lead on fire risk assessment actions, ensuring all identified risks are addressed effectively to maintain a safe environment for patients, staff and visitors Provide expert advice on fire legislation and standards, ensuring the organisation remains fully compliant with current regulations including the Building Safety Act 2024 Interpret and apply fire safety guidance in practical settings, supporting teams to implement safe and workable solutions across a complex estate Review and develop fire safety policies and procedures, ensuring they remain current, robust and aligned to organisational needs Design and deliver fire safety training programmes, equipping staff with the knowledge and confidence to respond effectively in emergency situations Carry out fire safety inspections and audits, identifying gaps and driving continuous improvement in fire safety standards Develop and maintain fire prevention and emergency evacuation plans, ensuring preparedness across all sites and services Investigate fire related incidents and alarm activations, identifying root causes and implementing corrective actions to prevent recurrence Work in partnership with Estates and Projects teams, ensuring fire safety is embedded from the outset in all developments and refurbishments Liaise with external authorities and internal stakeholders, ensuring clear communication and alignment on all fire safety matters Key Requirements Level 4 qualification in Fire Safety or equivalent Proven experience in a fire safety role within a complex organisation, ideally healthcare Strong knowledge of fire safety legislation, including the Building Safety Act 2024, British Standards and relevant guidance Experience carrying out fire risk assessments, inspections and audits Ability to develop fire safety policies, procedures and emergency plans Experience delivering fire safety training to a range of audiences Strong stakeholder management skills, with the ability to influence at all levels Experience working collaboratively with Estates, Projects and Health and Safety teams Practical, solutions focused approach with strong attention to detail Benefits We offer a range of benefits including flexible working and great career opportunities. Our core benefits are: Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development; with clear career pathways and access to further education. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background. TPBN1_UKTJ

Operations Director - Infrastructure & Recruitment Services Location: Mobile (UK-wide with regular travel) Seniority: Executive / Senior Leadership Package: up to £100,000+ OTE + car allowance/company vehicle The Opportunity We are looking for an experienced Operations Director to lead and grow a portfolio of recruitment and workforce solutions across the infrastructure sector. This is a senior leadership role with full accountability for operational delivery, business development, and financial performance across multiple contracts and regions. You will play a key role in driving revenue, improving service delivery, and developing high-performing teams, while contributing to wider business strategy and growth. The Role You will take ownership of a defined business stream, leading multiple teams and contracts, ensuring performance, growth, and service excellence across all areas. This includes: Driving business growth across existing and new sectors Leading multi-site, multi-client delivery Managing commercial performance, including revenue and EBITDA Developing and leading recruitment and operational teams Building strong relationships with key clients and stakeholders Ensuring compliance, quality, and workforce availability Experience Required We are specifically seeking candidates who can demonstrate: Senior leadership experience across multiple recruitment or workforce solutions contracts or business units (3-5), each typically generating £5m-£15m annual revenue A strong background in infrastructure recruitment, ideally within sectors such as rail, civil engineering, utilities, or transport Proven experience delivering services across multiple clients and geographical locations A track record of leading and developing multi-functional teams (3-5+ staff per team) across different sites Experience managing a large-scale workforce operation, typically deploying (Apply online only)+ workers per week Demonstrable success in combining business development, operational delivery, and client management at a senior level Strong commercial awareness with the ability to manage service delivery, compliance, and financial performance effectivelyDesirable: Management or recruitment-related qualifications Experience using CRM, ATS, and workforce planning systems About You You are a commercially driven leader with a strong operational background, capable of balancing growth, delivery, and team performance. You will be confident managing complexity, influencing stakeholders, and driving continuous improvement across a large-scale operation. Why Join Us? Senior leadership role with real impact on business performance Opportunity to shape and grow a significant business stream Work across major infrastructure projects and clients Be part of a company focused on growth, innovation, and delivery excellence Apply If you have the experience to lead large-scale recruitment operations and drive growth across complex, multi-site environments, we want to hear from you. We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, MSSI is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSSI. MSSISupport Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend

Maintenance Engineer Hayes ⏰ Double Days Shift £55,000 – £60,000 + Overtime + Training & Progression The Company ATA Recruitment are proud to be partnering with a well-established, family-run business that has been successfully operating across the UK for over 50 years. Supplying high-quality food products to leading supermarkets, major restaurant chains, and global hospitality brands, the company is now entering an exciting phase of growth. As part of this expansion, they are looking to welcome a talented Maintenance Engineer to their Hayes site—offering the opportunity to play a key role in driving engineering excellence and continuous improvement across a highly automated facility. The Role As a Maintenance Engineer, you will take on a varied and rewarding position where no two days are the same. You will: Respond to breakdowns efficiently, carrying out root cause analysis and implementing long-term solutions Contribute to continuous improvement initiatives and support exciting project work across the site Work on a wide range of electrical systems, including sensors, motors (single & three phase), relays, contactors, and inverters Maintain and repair mechanical components such as bearings, belts, rollers, and shafts Collaborate closely with production teams, attending daily meetings and ensuring smooth operational performance The Candidate We’re looking for a Maintenance Engineer who: Holds a recognised engineering qualification Is confident working both electrically and mechanically Has strong communication skills and can work independently or as part of a team Has experience within the food industry (desirable, but not essential) Is motivated to grow and develop within a forward-thinking engineering team What’s in it for You? As a Maintenance Engineer you will receive: Competitive salary of £55,000 – £60,000 Overtime opportunities to boost earnings Comprehensive healthcare package (including dental and additional wellbeing perks) Ongoing training and development, with opportunities for external courses Time Off In Lieu (TOIL) for occasional weekend work Increased flexibility in working hours after your initial onboarding period The chance to join a growing company where your input genuinely makes an impact ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

UK QEHS Lead – Electrical & Mechanical Services Location: London with UK-wide travel Reward & Benefits Salary: £90,000 – £95,000 Car allowance: £5,000 Pension: 5% employee / 7% employer contribution Private healthcare: AXA for employee and partner Annual leave: 25 days All business travel expenses covered The Opportunity This is a senior leadership role for an experienced QEHS professional who wants to shape standards, influence culture and make a visible impact across a growing UK business. Reporting to the UK Regional Director, the UK QEHS Lead for Electrical & Mechanical Services will set the direction for Quality, Environmental, Health & Safety performance across all UK operations and group activities delivered in the UK. Based from the London office, you will work closely with leadership teams, project delivery teams and supply‑chain partners, with regular site and regional visits. With strong support from our Dublin Head Office, you will act as the QEHS figurehead for the UK, balancing strategic leadership with practical, value‑adding delivery. Why This Role Stands Out A high‑profile position with direct access to senior leadership Genuine autonomy to shape QEHS strategy and standards Exposure to complex, high‑value projects across sectors such as data centres, energy, industrial and life sciences Opportunity to build, mentor and lead a regional QEHS team A business that values continuous improvement, learning and professional development What You’ll Be Doing Leadership & Culture Be a visible role model, promoting a “right‑first‑time, incident‑free” culture Champion QEHS across the UK business, influencing at all levels Drive accountability and ownership for QEHS performance across teams and projects Strategy, Governance & Compliance Lead QEHS systems and requirements across UK operations Ensure compliance with ISO 45001, ISO 14001, ISO 9001 and relevant UK standards, certifications and accreditations Act as the UK point of contact for QEHS‑related tender and pre‑qualification activity Operational Excellence Oversee the implementation and monitoring of regional and group QEHS programmes Coordinate and support the UK QEHS team, working closely with Group QEHS functions Ensure supply‑chain partners meet QEHS requirements and expectations Support other group business units delivering or exploring UK opportunities Risk, Assurance & Incident Management Proactively identify and mitigate safety, environmental and quality risks Lead and support incident and dangerous occurrence investigations, ensuring root causes are addressed Prepare and present clear QEHS performance reports, highlighting trends and improvement opportunities Stakeholder, Client & Regulatory Engagement Build strong relationships with clients, customers and internal stakeholders Engage with regulatory authorities such as the HSE and Environment Agency when required Lead UK quality expectations in line with industry, client and business standards People Development & Improvement Identify, coordinate and manage QEHS training and development needs Coach and mentor teams to raise capability and consistency Sustain a culture of continuous improvement across the UK region About You You are a confident, credible QEHS leader who combines strategic thinking with practical delivery. You are comfortable influencing senior stakeholders and supporting project teams in fast‑paced environments. You will bring: Strong analytical and problem‑solving skills A structured, methodical and risk‑based mindset Excellent written and verbal communication skills The ability to translate stakeholder and regulatory requirements into effective processes Strong influencing skills across projects and business functions High visual awareness, spotting issues before they escalate Development & Support Relevant CPD opportunities are supported in line with business needs and company policy, ensuring you continue to grow professionally while delivering impact. If you've built your career in QEHS within an M&E environment and want to step into a regional leadership role, we'd like to hear from you. Apply now or reach out for a confidential discussion

Finance Manager | Watford | Part-Time , 30 Hours per Week | FTE £50,000 (Pro Rata £37,490) Our client is a not-for-profit membership organisation dedicated to promoting professional excellence within the removals industry. They act as the recognised voice of the sector, supporting Members and their customers through high standards, essential services, and industry leadership. Their culture is collaborative, values-driven, and focused on delivering quality outcomes for all stakeholders. Whats In It For You Rewarded with involvement in a vibrant Association with a can-do culture Pension scheme 23 days holiday + Bank Holidays (pro rata) Holiday increases to 28 days + Bank Holidays after 5 fully completed years Office closes at 12 noon on the last working day before Christmas through to the first working day in the New Year Onsite parking Small office environment Investors in People Gold Standard Living Wage Foundation Approved Requirements Essential Fully qualified accountant (ACA, ACCA, CGMA/CIMA, CIPFA or equivalent) with at least two years post-qualification experience Experience in management accounts, year-end preparation, audit support, forecasting and budget processes Experience managing a small Finance Team (2 x part time, 27.5 hrs) Strong understanding of VAT, payroll and pension processes Excellent spoken and written communication skills Strong organisational skills, time management and attention to detail Conscientious and diligent Ability to multi-task Excellent accounts knowledge Ability to work on own initiative in a proactive manner Strategic thinker with the ability to see the bigger picture Desirable Degree-level education in a related subject or equivalent experience Experience of finance platforms such as Sage 50, Go Cardless, Opayo and Experian Management qualification Knowledge of Gift Aid Driving licence (preferable) The Role Responsibility for the financial management of the Association and its subsidiary companies (RBA, QSS, APG, MTC and Services when required)) Produce monthly management accounts, including profit and loss, balance sheet and cashflow reports with commentary and analysis Produce annual budgets in conjunction with budget holders and the Director General Manage cashflow forecasts, credit control and supplier payment schedules Ensure all supplier invoices and expenses are correctly processed, authorised and VAT accounted for Pay creditors on time whilst ensuring cash flow is not compromised Manage payroll and pension schemes and ensure statutory reports are filed in a timely manner Prepare year-end accounts and liaise with auditors throughout the audit process Manage external relationships with auditors, bankers and professional bodies Manage and review supplier and service contracts annually Support all aspects of the annual subscription process and invoicing throughout the year Support the Company Secretary with administration as required Provide financial reports and information to the Director General and Leadership Team as required Manage and develop the Finance Team, including monthly 1:1 meetings and annual appraisals Work collaboratively with the Leadership Team to deliver the Association's strategy Contribute to continuous improvement across operational areas Support other areas of the business as required due to the size of the organisation Flexibility to work additional hours as required due to the seniority of the role Whats next? Its easy! Click APPLY now! We cant wait to hear from you! Your data will be handled in line with GDPR TPBN1_UKTJ

Ancillary Services Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for an experienced and proactive Ancillary Services Manager to lead and develop operational teams across multiple departments at Heathrow Consolidation Centre. This is a varied leadership role with responsibility for Multiuser Warehouse operations, Additional Services, Customer Service, short-term strategic delivery, and quality assurance . You will play a key role in ensuring safe, efficient, compliant day-to-day operations while also driving process improvement, financial control, service excellence, and revenue growth. The successful candidate will be a strong people leader with excellent operational knowledge, commercial awareness, and the ability to turn business priorities into clear, actionable plans. Key responsibilities Multiuser Warehouse (MUW) Manage day-to-day Multiuser Warehouse operations, ensuring safe, efficient and compliant performance. Act as the subject matter expert for OMNI and SOM systems, troubleshooting issues and resolving them wherever possible before escalating to IT. Maintain system data integrity and ensure adherence to operational workflows. Create, update and maintain training documentation, SOPs and process guides. Deliver training where required, while coaching and mentoring colleagues to improve capability and performance. Regularly review warehouse processes, identify inefficiencies and implement improvements. Work closely with the Heathrow Retail Account Manager, Senior Account Manager and Reach teams to support business-as-usual operations. Monitor KPIs and operational performance, addressing inaccuracies and underperformance proactively. Act as the escalation point for operational issues, investigations and stock discrepancies, ensuring timely root cause analysis and resolution. Ensure compliance with health and safety, company policies and audit requirements. Maintain accurate reporting and operational documentation for review by the Head of Customer Experience. Additional Services Lead and manage day-to-day BAU operations within the Additional Services department, including parcel deliveries and oversight of monthly financial invoicing processes. Ensure services are delivered efficiently, accurately and in line with company KPIs and contractual agreements. Provide hands-on operational support where needed to maintain continuity and performance. Oversee financial reporting for Additional Services, ensuring accuracy, transparency and timely submission. Create and maintain a monthly review dashboard, providing analysis of revenue performance, trends and growth opportunities. Monitor revenue generation against targets, identifying risks and underperformance. Identify and develop new Additional Service opportunities across the business and Heathrow Airport to drive revenue growth. Collaborate with internal stakeholders to introduce and implement new service offerings. Ensure compliance with operational, financial and governance standards. Maintain accurate documentation, reporting and audit trails for all Additional Service activity. Act as escalation point for operational issues, including delivery investigations where applicable. Customer Service Lead and manage the day-to-day operations of the Customer Service department. Manage holiday approvals and coordinate sickness and holiday cover. Create, maintain and adjust staff rotas to ensure appropriate cover at all times. Monitor attendance and address absence issues as required. Oversee accurate logging and maintenance of call records in AMIS . Manage shared email inboxes, ensuring prompt and professional responses to external correspondence, including booking requests. Maintain high office standards, ensuring organisation, professionalism and compliance. Develop and implement customer service procedures and best practices. Identify and drive process improvements across the department. Ensure adherence to company policies and the BSL Labour Agreement . Monitor team performance, provide coaching and drive continuous improvement. Produce accurate operational reports for review by the Head of Customer Experience. Short-Term Strategy Lead the development and execution of short-term strategic plans aligned with business priorities and operational objectives. Translate strategic goals into clear, actionable plans with defined timelines, deliverables and ownership. Monitor performance against targets, identifying risks and implementing corrective actions where needed. Analyse operational and financial data to support informed decision-making. Coordinate cross-functional teams to ensure aligned delivery of key initiatives. Provide regular progress updates and performance reporting to the Head of Customer Experience and Head of Operations. Conduct post-implementation reviews to assess impact and capture lessons learned. Remain flexible and adapt plans in response to evolving business needs and external factors. Quality Assurance Provide guidance to management on process development, process support and conformance. Oversee Root Cause Failure (RCF) initiatives to address process anomalies, identify non-compliance and support corrective action. Oversee implementation of Irreversible Corrective Actions (ICA) to reduce non-conformities, minimise operational disruption and improve resilience. Work in partnership with relevant Heads of Department to support strong internal and external audit results. Business as Usual Actively participate in Monthly Management Reviews (MMRs) and customer meetings, including monthly and quarterly reviews with HAL where required. Coach, mentor and support all levels of management in achieving operational excellence in innovation development, innovation execution, project management and process control. Act as the gatekeeper for knowledge-based solutions stored in the AMIS system. Support European deployment opportunities as they arise. Key relationships External Retail Business Partners Retail Inbound Suppliers Internal HCC Head of Operations Head of Customer Experience Operational Managers Additional Services Team CTIMs HR Finance IT Line Level Leaders What were looking for Strong operational leadership experience across warehousing, customer service or multi-function service environments Excellent people management, coaching and mentoring skills Strong commercial awareness and confidence working with financial and performance data Experience in process improvement, compliance, audits and operational reporting Ability to manage multiple priorities and departments effectively Confident communicator with strong stakeholder management skills Experience using operational systems such as OMNI, SOM and AMIS would be highly advantageous Salary to be discussed Why join us? This is an exciting opportunity to take ownership of a broad and impactful role within a fast-paced operational environment at Heathrow. You will have the chance to lead teams, improve performance, support strategic initiatives and help shape future service growth. TPBN1_UKTJ

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Head of Operational Excellence Development.

Head of Operational Improvement to enhance operational efficiency across a complex, growing organization. With responsibilities extending to stakeholder engagement and hands-on execution, applicants should have 4–7 years of experience in operational roles and a proven track record in solving real-

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Join Thales in shaping a future of operational excellence.

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