HR Operations Coordinator (6-month FTC/Secondment)
23 hours ago
Edinburgh
Description This is a fantastic opportunity to join our HR Operations team at a pivotal time of transformation. As we upgrade our HRIS and Payroll systems to drive efficiency and deliver more employee-centric services, the HR Operations Co-ordinator will provide Tier 2 support across the employee lifecycle. This role focuses on resolving more complex queries and ensuring the smooth delivery of core HR services, contributing to a high-performing and future-ready HR function. Key Accountabilities Manage and process contractual changes across the employee lifecycle, including amendments, variations, and complex employment arrangements, ensuring accuracy and compliance with policy and legislation Coordinate onboarding processes, including issuing contracts, conducting right to work checks, and preparing documentation to ensure a smooth and compliant start for new hires Assist with the administration of Skilled Worker visa processes, including maintaining accurate records, updating the Sponsorship Management System (SMS), and supporting right-to-work checks. Ensure ongoing compliance by monitoring visa expiry dates and maintaining documentation for all employees with visa or other work restrictions. Deliver new hire inductions and support a positive onboarding experience. Manage offboarding and exit processes, ensuring all documentation, systems, payroll, and communications are completed accurately and on time Provide accurate and timely input to support monthly payroll processes, including changes to pay, allowances, and deductions. Support the Payroll and Benefits Lead with the administration of flexible benefits and annual enrolment activities. Responding to Tier 2 HR enquiries relating to policy, process, benefits, and administration. Providing tailored guidance, identifying appropriate solutions, and ensuring resolution through collaboration or escalation. Maintain and update employee records in the HRIS, ensuring data accuracy, integrity, and compliance with data protection requirements. Facilitate purchase orders and invoice processing for the HR Operations function, liaising with Finance to ensure timely and accurate transactions. Maintain tracking systems to support budget monitoring and financial reporting. Contribute to the continuous improvement of HR processes, documentation, and service delivery standards. Support the implementation and embedding of new HR systems and tools, including testing, training, and user support. Provide support to HR Operations Administrators during periods of high volume or absence, ensuring continuity in service delivery and timely completion of employee lifecycle activities. Collaborate with other HR teams (e.g., Talent, Business Partners, People Experience) to ensure seamless and joined-up service delivery across the employee lifecycle Qualifications You are an experienced and solutions-focused HR colleague with a strong foundation in operational HR and a passion for continuous improvement. You're confident navigating the complexities of HR life cycle activity, from onboarding and contractual changes to more nuanced casework. You hold, or are working towards, a CIPD Level 3 qualification, or have gained equivalent experience through hands-on involvement in HR operations. You're known for your analytical thinking, attention to detail, and ability to manage competing priorities in a dynamic environment. You thrive on collaboration and take pride in delivering high-quality service that enhances the employee experience. Comfortable working with digital systems and data, you ensure accuracy and consistency across HR processes. Minimum criteria: Background in HR operations, shared services, or administrative HR roles Experience managing HR life cycle activities including onboarding, contractual changes, and offboarding, from simple to complex cases Familiarity with HRIS systems and data management practices. Strong administrative and organisational skills. Strong attention to detail and commitment to data accuracy. Ability to handle confidential information with discretion. Excellent communication skills, both written and verbal. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Proficiency in Microsoft Office, particularly Excel: data entry, formulas (IF, VLOOKUP), pivot tables, chart creation, conditional formatting, Outlook: managing calendars, emails, and meeting coordination, Word: including document formatting, mail merge etc. Proficiency in administrative applications and platforms such as DocuSign. Working knowledge of employment legislation and right to work requirements in the UK Ability to meet deadlines and work independently or as part of a team. CIPD Level 3 qualified, working towards, or practical experience. Benefits Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. As a Motability Operations team member, you can expect: An annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help Employee Discount Scheme with a huge number of retailers and an app to save on the go Discounted Electric/Hybrid Car Salary Sacrifice Scheme Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site) As well as financial benefits, our staff's health and well-being are very important to us, so we also offer: 28 days annual leave with option to purchase and sell days Funded Private Medical Insurance cover Critical illness insurance Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP Funded health screening for over 50s 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations Access to Prayer room and quiet spaces whilst working in the office We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance Health and cancer screenings for you and your partner Discounted gym memberships Charitable giving At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility. Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date. TPBN1_UKTJ
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