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Department: Retention Location: London, Leeds, Manchester or Birmingham (On-site) Our Vision: Changing lives through education. Salary: £35,000 - £38,000 Per Annum What We Do: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress. About the Role: • Ensure strong and effective operational processes are in place, identifying and improving them where necessary, • Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner, • Be an effective team leader, working to ensure your team deliver on their KPIs, • Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery, • Educated to degree level or equivalent experience in an operational or customer service focused role, • Excellent written and oral communication skills, • Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role, • High levels of computer literacy and proficiency in Excel and an ability to learn quickly, • Experience working with and learning new IT platforms, • The ability to develop and lead high performing teams, and experience managing these teams, • Coaching and mentoring skills, • The ability to demonstrate process mapping or continuous improvement skills, • 25 days annual leave, plus 8 public holidays, • 1 day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship!

Strong customer service and communication skills, MS Office skills Your new company Join a leading organisation in Watford and become a key part of their customer service/ administration team. Your new role As a Customer Services Coordinator, you’ll be the friendly and efficient first point of contact for the organisation's clients. You’ll manage enquiries, process orders, and ensure customers receive fantastic service every time. Key Responsibilities: • Respond to customer enquiries via phone and email, • Process orders and coordinate deliveries, • Liaise with internal departments to resolve issues quickly, • Maintain accurate customer records, • Provide knowledgeable support for machinery and tools What you'll need to succeed • Experience in customer service or coordination roles, • Background or strong interest in construction, building, woodwork or tools, • Excellent communication and organisational skills, • Competitive salary, • Supportive team environment, • Opportunities for growth and development, • Convenient Watford location with on-site parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4687591

Ability to work in a fast-paced environment, Organised with strong attention to detail Your new company My client is seeking a highly organised and discreet Personal Assistant to provide comprehensive administrative and secretarial support to the CEO. This is a traditional PA role, ideal for someone who thrives in a fast paced environment and can manage a wide range of responsibilities with professionalism and efficiency. Your new role • Diary Management: Coordinate and manage the CEO’s schedule, including meetings, appointments, and travel arrangements., • Email & Correspondence: Monitor and respond to emails on behalf of the CEO, draft correspondence, and ensure timely follow up., • Meeting Preparation: Organise meetings, prepare agendas, take minutes, and ensure all necessary documentation is available., • Travel Coordination: Arrange domestic and international travel, including itineraries, accommodation, and transport., • Office Administration: Handle filing, document management, and general administrative tasks to support the CEO’s daily operations., • Gatekeeping: Act as the first point of contact for internal and external stakeholders, ensuring the CEO’s time is managed effectively., • Confidentiality: Maintain a high level of discretion and confidentiality at all times., • Proven experience as a PA or Executive Assistant, ideally supporting senior leadership., • Excellent organisational and time management skills., • Strong written and verbal communication abilities., • Proficient in Microsoft Office Suite - Outlook, Word, Excel, PowerPoint, • Ability to work independently, handle multiple priorities and support with projects, • Competitive salary based on experience, • Pension scheme, • 25 days annual leave plus bank holidays, • On-site parking 4744502

Office administration, Data entry, First point of contact, Customer queries Your new role My client is looking for a highly organised and customer-focused Sales Administrator to support their UK customer base and play a key role within the Sales team. This role is ideal for someone who enjoys being the first point of contact, can build strong relationships with key accounts, and thrives in a fast-paced, detail-oriented environment.As a Sales Administrator, you will ensure customers receive a seamless experience, from handling general queries to supporting the day‑to‑day management of key customers. This role also offers excellent opportunities for professional development and progression. Key Responsibilities • Act as the first point of contact for UK customer queries via phone, email, and online platforms, • Manage and maintain key account relationships, ensuring high levels of service and satisfaction, • Process customer orders accurately and in a timely manner., • Maintain up-to-date customer records, documentation, and CRM data, • Support with administrative tasks including reporting, order tracking, and account updates, • Coordinate with internal departments to ensure customer needs are met, • Assist in preparing quotes, proposals, managing invoices and maintaining sales records, • Monitor and follow up on open issues to ensure timely resolution, • Proven experience in a Sales Administration, Customer Service, or similar administrative role, • Strong stakeholder management skills with the ability to build effective relationships, • Excellent communication skills, both written and verbal, • High level of attention to detail and accuracy, • Strong organisational and time-management abilities, • Ability to manage multiple priorities and work to deadlines, • Proficient in Microsoft Office (Excel, Outlook) and CRM systems, • A proactive approach with a willingness to learn and develop in a growing organisationBenefits Company pension Hybrid working pattern – 3 days in the office and 2 at home Secure onsite parking 25 days holiday Early finish every other Friday Birthday day off What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4750550

At Used Kitchen Hub, we give exceptional kitchens a second chapter. We’re a family-run, trusted marketplace for pre-owned and ex-display luxury kitchens — combining transparency, care and sustainability with a genuinely personal service. As we continue to grow, we’re looking for a confident, people-first Sales & Customer Success Executive to join our team in Borehamwood. The role This is an inbound sales and customer success role, not a back-office customer service position. You’ll be the first point of contact for buyers and sellers — guiding enquiries with warmth and clarity, building trust quickly, and moving opportunities through the pipeline with pace and confidence. You’ll work closely with sales, marketing and operations (including dismantle & delivery scheduling) to make sure every client experience feels smooth, informed and well looked after. What you’ll be doing • Owning inbound enquiries across web, phone, email and social, • Qualifying buyers and sellers, advising honestly, and progressing opportunities, • Proactively following up warm leads and past browsers to maintain momentum, • Booking viewings and calls, keeping deals moving, • Coordinating dismantle & delivery (D&D) with operations so timelines and expectations are clear, • Keeping CRM records immaculate — logging every interaction and managing deal stages, • Supporting lead generation and onboarding for both buyers and sellers, • Working closely with marketing on referrals and targeted outreach, • Representing Used Kitchen Hub with an authoritative but warm, trusted-advisor tone What we’re looking for • Proven sales experience (inbound, account handling, phone & email), • A people-first approach — confident, caring and naturally persuasive, • Strong enquiry handling and objection management, • Highly organised with a love for tidy pipelines and clear notes, • Confident CRM user (HubSpot, Pipedrive, Salesforce or similar), • Strong Office / Excel skills, • Kitchen, interiors or fit-out experience is a bonus — not a requirement What success looks like Within your first 3–6 months, you’ll be: • Responding to inbound enquiries quickly and consistently, • Improving conversion from qualified enquiry to sale, • Ensuring smooth dismantle & delivery handovers with fewer avoidable delays, • Feeding valuable insights back into marketing to improve lead quality and volume Why join Used Kitchen Hub? • Purpose-driven business: sustainable luxury done properly, • Family-run culture with real care for customers and colleagues, • High-growth environment with room to develop, • Training and benefits tailored to experience If you enjoy helping people make confident decisions — and want to be part of a business doing things the right way — we’d love to hear from you. Pay: From £30,000.00 per year Benefits: Company pension Free parking

Claims Handler Location: Borehamwood Package: Negotiable, plus benefits What we’re looking for: We’re looking for someone with experience of working in a claims environment to join our Property Claims team as a Claims Handler. You’ll need excellent attention to detail and be able to plan organise and meet set deadlines, as you’ll be entering data onto client records and ensuring that they’re completed within service standards. We need people who are passionate about delivering excellent customer service as you’ll be monitoring claims and keeping customers and other relevant parties informed of the progress of claims. You’ll be preparing written responses to enquiries and being the first point of contact for to provide advice and guidance, so excellent communication skills are a must. You'll be working closely with your team and communicating with people internally and externally, so you'll need to be an effective team player and able to build effective working relationships. Some of the things you'll get up to: • Accurately recording and analysing information in order to validate and proceed with the claim, • Negotiating, settling and/or repudiating claims within delegated limits of authority and referring all claims above delegated authority to underwriters with recommendations, • Acting in accordance with the agreed procedures and protocols under Delegated Authority Schemes, • Processing and maintaining client/departmental emails, • Maintaining diary systems by written and oral communications, • Servicing calls where required, maintaining professional relationships with loss adjusters, insurers and other relevant legal and claims professionals, • Answering, resolving and/or transferring inbound phone calls when required We’d like you to have: • An excellent level of written and spoken English and Mathematical skills, • Sound knowledge of Microsoft Office packages and the ability to learn new systems and processes as required, • Drive and self-determination with the ability to identify problems and implement solutions, • Ability to demonstrate flexibility and adaptability, • Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry Benefits: • 23 days holiday + UK bank holidays, • Life assurance, • Private health care for you and dependents, • Employee assistance programme, including GP line, cashback for treatments, advice line, • Season ticket loan, • Rental deposit loan, • Annual leave purchase scheme, • As part of the HFIS Group, access to discounted personal insurance is available At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. Job Types: Full-time, Permanent Benefits: • Company pension, • Employee stock purchase plan, • Free parking, • On-site parking, • Referral programme Work Location: In person

Internal Business Development Manager (BDM) Location: Watford (Office-based) Working Hours: Monday to Friday: 9 am – 6pm. Reporting to: Head of Sales Job type: Full-time, Permanent Company Description Mercantile Trust, part of the Norfolk Capital Group of Companies, is a specialist Unregulated lender providing buy to let mortgages and bridging finance. As part of our continued growth, we are expanding our sales operation and are looking for an Internal Business Development Manager (BDM) to join our team. This is an exciting opportunity to play a key role in our office-based “virtual branch”, delivering bespoke, relationship-driven support to mortgage intermediaries across the UK. The Role As an Internal BDM, you will be responsible for building and nurturing strong relationships with intermediaries, gaining a deep understanding of their businesses, and helping them identify and convert new lending opportunities. You will act as a trusted point of contact, championing Mercantile Trust’s products, service, and values. Key Responsibilities • Proactively contact intermediaries via outbound calls from identified data sources, • Use effective questioning techniques to establish business mix, behaviours, and goals, • Complete detailed business fact-finds, ensuring accurate and compliant data capture, • Manage and engage a panel of intermediaries, supporting enquiries, referrals, and portal usage, • Build and execute a structured contact strategy to maintain regular engagement with your panel, • Identify and maximise existing and new business opportunities, • Educate intermediaries to help them recognise lending opportunities within their day-to-day activities, • Identify and deliver the appropriate level of service on a case-by-case basis, • Ensure intermediaries have accurate and up-to-date product information, • Compliantly support intermediaries throughout the sales process, positioning Mercantile Trust as the buy-to-let and bridging lender of choice, • Maintain strong knowledge of the mortgage and specialist lending market, • Project a professional image internally and externally, delivering an excellent customer experience while adhering to company policies and values, • Participate in one-to-one meetings, coaching, and training, and meet agreed performance objectives, • Occasionally attend industry events and face-to-face meetings with brokers, • Participate in social media video content to support brand visibility and broker engagement What We’re Looking For • Experience in a sales-related role within a financial services environment (secured or unsecured), ideally in a broker business, • Confident communicator with strong telephone-based sales experience, • Strong relationship-building and opportunity-spotting skills, • Highly organised with excellent attention to detail, • Customer-focused, with a strong commitment to service excellence, • Self-motivated and comfortable managing your own sales pipeline Why Join Mercantile Trust? • Join a growing specialist lender with a relationship-led approach, • Supportive, collaborative team environment where people enjoy their work, • Clear performance objectives with ongoing coaching and development, • Opportunity to build a long-term career in specialist property finance Benefits • Company pension with 8% employer contribution, • BUPA private medical healthcare, • 25 days’ annual leave, rising by one day per year for every five years of service (capped at 30 days), plus bank holidays Interested? If you’re passionate about building relationships, spotting opportunities, and delivering outstanding service in the specialist lending market, we’d love to hear from you. Apply now or message us directly to find out more.

Block Manager (In-House) Location: Harrow (office-based, with portfolio travel) Salary: £40,000 – £50,000 Type: Full-time, permanent Working Pattern: Monday–Friday, 8:30am–6:00pm (fully office-based) Macdonald & Company are exclusively partnered with a privately held, family-led real estate investment business to appoint an In-House Block Manager. This is a newly created role following the decision to bring block management fully in-house. The successful hire will take ownership of the block management function across a residential and mixed-use portfolio, working closely with senior stakeholders in a small, highly accountable team. This role is suited to a hands-on Block Manager who enjoys ownership, clarity, and being trusted to run their portfolio without layers of hierarchy. Key Responsibilities • End-to-end management of a residential and mixed-use block portfolio, • Full ownership of service charge budgets, reconciliations, and queries, • Issuing and managing Section 20 consultations and major works programmes, • Contractor appointment, tendering, performance management, and compliance, • Oversight of statutory compliance including H&S and fire safety, • Regular site inspections and proactive issue resolution, • Acting as the main point of contact for leaseholders and internal stakeholdersThe Ideal Candidate, • Proven experience in block / leasehold property management, • Strong working knowledge of:, • Service charges, • Section 20, • Major works, • Compliance frameworks, • Comfortable operating in a small, office-based environment, • Practical, organised, and confident taking ownershipNon-Negotiables, • Fully office-based role (Monday–Friday), • Working hours: 8:30am–6:00pm, • Candidates seeking hybrid or remote working will not be considered

Core Responsibilities 1. Office Operations & Administrative Support • Assist in site research and market surveys for new office locations in Europe; perform contract price comparisons and coordinate internal approval and signing processes for lease agreements., • Manage daily administrative tasks, including procurement of office supplies, processing monthly rent and utility payments, and maintaining accurate records for expense reimbursements in the system., • Act as the primary point of contact for property management and external service providers to ensure a safe, organized, and efficient office environment., • Support the planning and execution of team-building activities and corporate meetings to enhance the overall workplace experience. 2. Fixed Asset Lifecycle Management • Coordinate procurement needs for fixed assets (IT equipment, furniture, facilities, etc.), manage vendor relationships, and maintain the asset registry/system ledger., • Conduct periodic asset audits to ensure physical records match the system and comply with company policies and auditing standards., • Efficiently handle administrative procedures for asset transfers between European countries, as well as disposal, scrap valuation, and recycling. 3. Compliance & Documentation Management • Maintain digital and physical filing systems for employee records and key administrative documents (e.g., lease agreements, vendor contracts)., • Provide support for local labor compliance, including tracking and sending reminders for key dates such as contract renewals and visa expiries., • Ensure all administrative workflows align with local regulations and internal corporate policies. 4. Onboarding & Process Support • Facilitate onboarding procedures for new hires in Europe, including document preparation, system account setup, and logistics., • Monitor and optimize the onboarding journey to ensure a seamless experience for new employees. 5. General Support • Execute other comprehensive administrative tasks as assigned and proactively identify ways to support the team’s evolving business needs. Requirements • Education: Bachelor’s degree or above in Human Resources, Administrative Management, Business English, International Trade, or a related field., • Experience: At least 1 year of experience in HR administration, office operations, or corporate support. Outstanding fresh graduates will also be considered., • Hard Skills: Familiarity with office leasing processes, contract management, cost control, and the fixed asset management lifecycle., • Language Skills: Native or professional fluency in English (both written and spoken) is mandatory, as you will serve as a bridge between local vendors and the global team., • Soft Skills: Exceptional attention to detail, strong execution, and the ability to multitask effectively in a fast-paced environment., • Mindset: Proactive, service-oriented, and a strong team player., • Work Authorization: Candidates must already possess the legal right to work in the local region. Please note that no visa sponsorship or support for work permits will be provided for this outsourced position.

The Retail Marketing Executive is responsible for ensuring that all data relating to the product lifecycle from launch to removal is completed in a timely manner and remains accurate at all times. They are also responsible for ensuring that promotions are captured and briefed accurately. This person supports the Category & Marketing Managers with category, promotional and trial performance insights. They also ensure that what we buy matches what we sell. To work closely with the business through regular site visits to ensure category initiatives are implemented according to the shops distribution instructions across the network and work closely with the Operations team to rectify any issues. To build and maintain strong relationships with our branded partners, suppliers and internal departments to ensure contract delivery is achieved at all times and Rontec’s values are never compromised. KEY ACTIVITIES • To recommend, produce and manage shop promotions (along with the relevant point of sale). Income from these promotions and analysis will be vital., • Initiate and develop new products/ideas., • Responsible for providing database with all necessary information to keep the back office systems completely accurate., • Category performance tracking through full analysis of their product areas and benching marking with competitors., • Supply chain management ensuring availability levels are maintained, • Be fully up to date with latest developments and initiatives in the category with competitors and related industries., • Implement and maintain appropriate data files, monthly competitor price file and shops visits and ensure that this information is readily available for use by the Category Management team and Operations teams., • Develop and promote Rontec Retail Marketing Strategy in line with the Retail Business Strategy to support improvements in the Retail Profit Performance whilst supporting the Group’s corporate image., • Take a leading role in significant projects undertaken by the Operations Management., • Management of the upkeep and accuracy of the POS assets for the business, • Deliver clear and effective store communication pack on time., • To contribute, as part of the Retail Management team, to the development of the overall Retail Accountabilities • To ensure sustainable profit performance for the business through controlled reports category for spend / income, • To ensure that a fully functioning supply chain is in place at all times., • To protect the company brand and partnership brands through delivery of the agreed shop contracts., • To ensure all activities are completed as required , both in terms of criteria, standards and timeframes., • To ensure that all the marketing instore is compliant and in line with brand standards for Shop n Drive and Morrison Daily ( Third party), • To provide information, data and action plans in a timely manner whilst ensuring they are accurate and the contents is treated in a confidentially and sensitive manner. What we offer: • Competitive Salary, • 25 days annual holiday (in addition to your 8 paid bank holiday days), • A contributory pension scheme with matching rates., • Simplyhealth – Cashback Dental and Optician Health plans, • Employee Health & Wellbeing support, • Life Insurance As an equal opportunities’ employer, Rontec is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Rontec.

Head of Data Delivery Watford Junction | Hybrid Up to £90,000 A senior data leadership role responsible for owning the end-to-end delivery of data products, analytics and reporting across a large, regulated organisation. This isn’t a project management role. You’ll be accountable for what gets delivered, why it matters, and how teams are set up to deliver high-quality data products that drive real business value. The role: You’ll act as the single point of contact for data delivery, owning prioritisation from initial business requirement through to development completion. Working closely with Product Owners and senior stakeholders, you’ll balance strategic initiatives with high-impact smaller pieces of work, ensuring delivery is efficient, well planned and aligned to business goals. You’ll lead three core functions - Business Analysis, Data Engineering and Reporting. What you’ll be doing: • Owning the end-to-end delivery of data products, dashboards and data feeds, • Acting as the single point of contact for analytics and reporting delivery, • Partnering with Product Owners and senior stakeholders to shape priorities, • Translating business problems into clear, deliverable data solutions, • Leading planning and prioritisation across BA, engineering and BI teams, • Ensuring delivery quality, efficiency and consistency across the function, • Keeping teams focused on initiatives that drive commercial and regulatory impact, • Staying close enough to the detail to challenge, support and guide teams effectively Your skills & experience: • Extensive experience leading BI, analytics or data delivery functions, • Proven delivery of complex, large-scale data or analytics programmes, • Strong background in business partnering and stakeholder management, • Comfortable owning prioritisation, trade-offs and delivery outcomes, • Experience working across Business Analysts, Engineers and BI teams, • Hands-on understanding of reporting and analytics (Power BI preferred), • Experience in regulated or complex environments is highly beneficial, • Able to quantify and communicate the value of data products to the business

Portfolio & Roadmap Development Manager - FTC - 12 months - £78-95k - Hybrid working - Watford/London/Remote A bit about the role… The Roadmap Development Manager plays a pivotal role in shaping and maintaining a single, integrated transformation roadmap for the organisation. Acting as the primary liaison between business functions and the change and portfolio team, this role ensures that strategic needs are understood, prioritised, and accurately represented in planning processes. Operating within a highly regulated environment, the role requires balancing pace with integrity, breaking down siloes, and fostering cross-functional collaboration to deliver joined-up outcomes. What you’ll be doing… Stakeholder Engagement • Build and maintain strong relationships with senior business stakeholders (e.g., Heads of Product, Head of Digital & Retail Operations)., • Act as a trusted advisor, ensuring alignment between business priorities and roadmap planning. Requirement Gathering & Demand Management • Partner with business leaders to articulate and document strategic needs and demand requests., • Develop and maintain the visual representation of the roadmap, ensuring clarity on priorities, dependencies, and timelines., • Collaborate with business owners to support the creation of robust business cases, ensuring alignment with strategic objectives and compliance requirements. What experience we’re looking for… Essential • Exceptional communication and interpersonal skills, with the ability to influence at senior levels., • Strong business acumen and understanding of strategic planning processes., • Proven experience in roadmap development, portfolio management, or demand planning., • Proficiency with roadmap and planning tools (e.g. Jira, Power BI)., • Experience in Gaming, gambling or other regulated industries., • Strong analytical skills and ability to translate complex data into actionable insights. Key Measures of Success: • Delivery of a clear, integrated roadmap adopted across all business functions., • Improved stakeholder satisfaction and transparency in prioritisation decisions., • Timely and accurate communication of roadmap changes and project status. Role Context & Background • Change and Portfolio Management function is relatively new (established last year) and still maturing., • Team has been building capability around roadmap planning, demand management, governance, and delivery., • Support and evolve the organisation’s portfolio and roadmap management capability., • Move from an annual, static planning cycle to a more dynamic, rolling (quarterly) planning and forecasting approach., • Bring together plans, initiatives, and “wish lists” from all business functions into a single, prioritised roadmap., • Maintain a single source of truth for all change and project activity across the organisation., • Work closely with senior leadership to understand priorities, objectives, and upcoming changes., • Cross-portfolio and enterprise-wide (not limited to one business unit)., • Includes:, • Commercial growth initiatives (e.g. new product/game launches, digital innovation)., • Operational efficiency projects (e.g. speed to market, process improvement)., • Systems and technology initiatives (e.g. SAP SuccessFactors implementation)., • Technical upgrades and infrastructure work (e.g. data centre closures)., • Clear visibility of current, upcoming, and future initiatives., • Improved prioritisation aligned to business strategy and capacity., • Better planning of people and resources against roadmap commitments., • A more mature, structured portfolio management approach across the organisation. Portfolio & Roadmap Development Manager - FTC - 12 months - £78-95k - Hybrid working - Watford/London/Remote

Senior Property Manager Join a forward-thinking property management business that takes pride in meticulous service, meaningful client relationships, and a modern approach to operations. This is a key leadership role within a growing team, driving quality, compliance, and excellence across a diverse portfolio of developments. Role Overview: • Location: Hybrid/Borehamwood. Office-based Mondays & Fridays, flexible mid-week (home or site), • Package: £50,000- £55,000pa & benefits, • Industry: Property & Asset Management What You’ll Be Doing: • Lead the operational management of residential developments, ensuring service delivery meets contractual and regulatory standards., • Oversee client relationships, acting as the main point of contact for property owners, residents, and stakeholders., • Manage on-site teams and contractors to deliver high standards of maintenance, compliance, and customer satisfaction., • Take ownership of major works projects and Section 20 processes, ensuring timelines, budgets, and communication are tightly managed., • Support new contract mobilisations, coordinating with clients, finance, and operations to ensure smooth transitions., • Maintain robust risk management and compliance processes, reporting and acting on any issues proactively., • Drive financial performance across your developments — managing budgets, forecasting, and expenditure control., • Lead, develop, and motivate your team to deliver consistent service excellence and uphold company values. Main Skills Needed: • Proven experience managing residential developments or estates, ideally within property management., • 5+ years of experience in a Block, Estate, Portfolio or Client Relationship Management Role., • Strong knowledge of Section 20 legislation and experience overseeing major works., • Confident leadership skills with the ability to inspire and develop high-performing teams., • Financial acumen, comfortable managing budgets and reporting to senior stakeholders., • Excellent communication and relationship management skills, with a collaborative and professional approach., • MIRPM qualification desirable (or equivalent experience). What’s in It for You: • A supportive, collaborative environment where your voice and expertise are valued., • Career development opportunities and ongoing professional training., • A business that invests in technology, people, and process to deliver smarter solutions., • Hybrid working options and flexibility around client and site commitments., • A culture built on trust, professionalism, and care, both for clients and colleagues. Let’s talk about what your next move could look like. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

The Company: Emelec Building Services Ltd is an equal opportunities employer specialising in building services contracting across the Commercial, Industrial, Film, Medical, Retail and Leisure sectors. Our services cover all aspects of M&E installation, maintenance and compliance for commercial buildings — including new installations, repairs, modernisation and refurbishment. The Role: Reporting directly to the Director, the Facilities Manager will take ownership of a number of key hard services Facilities Management contracts. The role will involve ensuring that all planned and reactive maintenance activities are completed efficiently, safely and to the highest standards, whilst maintaining full compliance with statutory and contractual requirements. The Facilities Manager will oversee the Works Controller and a team of multi-skilled engineers, ensuring that works are delivered to meet client expectations and that Emelec continues to provide the professional, reliable service our clients have come to expect. Key Responsibilities:Contract Management · Take full responsibility for the day-to-day management of a portfolio of hard services FM contracts. · Ensure all PPM and reactive works are completed within agreed timescales, budgets and quality standards. · Manage and monitor KPIs and SLAs, ensuring continuous contract performance improvement. · Develop strong client relationships, acting as the main point of contact for contract delivery. · Ensure compliance with statutory maintenance and certification requirements including electrical testing, HVAC, fire systems, emergency lighting and water hygiene. · Ensure all relevant documentation, including RAMS, method statements and service records, are accurately maintained and up to date. · Prepare contract performance reports and present findings to the Director as required. · Manage sub-contractors and suppliers, ensuring their performance meets Emelec’s standards and that all required PQQs, insurances and accreditations are current. Legionella and Compliance · Take lead responsibility for ensuring all Legionella control measures are implemented and recorded in line with L8 and HSG274 guidance. · Oversee temperature monitoring, TMV servicing, sampling schedules and remedial actions. · Liaise with water hygiene specialists and maintain full audit trails of all documentation. · Ensure all statutory compliance requirements are understood, planned and achieved across all managed sites. · Conduct and review risk assessments as required to maintain a safe and compliant environment. People Management · Line manage the Works Controller and a team of Engineers, ensuring that workloads are balanced and that the team operates effectively and efficiently. · Support and mentor the Works Controller to ensure smooth coordination of planned and reactive works. · Oversee engineer scheduling, workload allocation and job completion through simPRO. · Promote a proactive culture of accountability, teamwork and safety awareness. · Conduct toolbox talks and ensure policies, procedures and safe working practices are followed at all times. · Identify training and development needs within the team and arrange for appropriate learning opportunities. Financial and Operational Management · Work with the Director to manage contract budgets, costs and profitability. · Review and approve supplier quotations to ensure best value for money. · Monitor and control labour utilisation, materials spend and sub-contractor performance. · Identify opportunities for contract growth and additional works through proactive client engagement. · Ensure all invoices, purchase orders and job sheets are processed accurately and in a timely manner through simPRO. Health, Safety and Environment · Maintain and promote the highest standards of health and safety across all operations. · Carry out site inspections to ensure safe systems of work are in place and adhered to. · Investigate and report on any incidents or near misses, implementing corrective actions promptly. · Support continuous improvement in safe working practices and compliance with company policies. Key Requirements: · Have proven experience in managing hard services FM contracts within commercial or industrial environments. · Demonstrate strong understanding of mechanical and electrical systems, statutory maintenance and compliance requirements. · Have sound knowledge and practical experience of Legionella management and water hygiene controls. · Possess excellent organisational and communication skills, capable of managing multiple contracts simultaneously. · Be a strong leader, capable of motivating and developing teams to deliver high-quality outcomes. · Be confident liaising with clients, suppliers and engineers at all levels. · Have experience with CAFM systems (knowledge of simPRO desirable). · Be commercially aware, with good understanding of budgeting and financial control. · Have strong attention to detail and a methodical approach to problem solving. · Be IT literate, with proficiency in MS Office (Outlook, Excel, Word). · Hold a full UK driving licence and be able to travel to sites as required. Desirable Requirements: · Relevant qualifications in Mechanical, Electrical or Building Services disciplines. · IOSH Managing Safely or equivalent H&S qualification. · Experience in managing compliance audits or statutory testing programmes. · Knowledge of AutoCAD or the ability to interpret technical drawings. Location: Watford (office-based with regular site visits)

We are looking for Account Executives to join our Midmarket Customer Service team to work with a portfolio of Midmarket SME customers, and be the first point of contact via phone and email. If you are experienced in working with customers and providing an excellent level of service, we would love to hear from you. We have both permanent and fixed term contract roles available. The role: In this role you will maintain focus on providing “customer first” experiences, by building relationships and ensuring excellent management of both the customers’ queries and their expectations, working towards SLA targets. This is a fast-paced environment so you will already be someone who works well in a busy team, and who can adapt to changing situations and customer demands. What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!, • Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success., • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition., • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career! Working Pattern In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday. Working with us at Corona Energy At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience! To support this experience, we also offer our team; • Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day., • An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!, • An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time., • The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards. If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Blitz Hire supplies specialist rigging equipment to the film production industry. Our clients include leading film studios and high-profile production companies. Through unwavering commitment to our values, Blitz has grown to become the recognised leader in our field. Our vision is to continue nurturing this culture, keeping both our equipment and our people at the core of ambitious productions for many years to come. Team: Hire Reporting to: Hire Desk Manager Location: In person- Welham Green Hours: 8:00 am – 4:00 pm Salary: £38,000 - £40,000 per annum About the role: This is a key supporting role to assist between creative vision and operational execution of our projects. Your role will encompass overseeing equipment rentals, manage project logistics, and facilitate seamless collaboration among teams. Your duties will include: · Assist the Hire & Project manager in all areas of delivering a rental project including booking/allocating equipment, producing schedules, booking transport requirements, etc. · Provide general administrative, practical support and assistance to all aspects of the company’s operations. · Assist with the pre-production elements of the company’s rental projects, including booking suppliers, issuing purchase orders and booking accommodation and travel. · Handle rental enquiries received by phone and email. Process client requests and issue quotations/order confirmations for services efficiently. · Keep the Company’s rental management software, current and updated with all project and client details. This also includes project amalgamation. · Negotiate and secure orders and returns for subcontracted services/sub-rentals to drive maximum value for money for client, combined with profitable and efficient supply by the Company. · Match client requirements to available rental stock to maximise profitable delivery and execution on specific projects. Take overall responsibility for the profitable and maximum utilisation of assets required and the minimisation of costs incurred. · Monitor project progress and act as a point of contact for client in the event of any changes or additional requests throughout the project. · Prepare all paperwork and keep job files for each project updated and available for input from other team members. · Prepare customer invoices and close job file upon completion of each project. This includes all returns are completed and outstanding items recharged. · Assist with the administration of all paperwork and job files for each project as directed by other team members. · Manage any project changes and customer confirmations, collating and reporting all charges to be invoiced. · Communicate with customers to resolve invoice/payment queries on sales invoices for hires and projects. · Communicate with suppliers where purchase invoice queries exist and resolve discrepancies. · Coordinate out of hours support and advice to active projects and clients, across the team. · Answer and handle incoming telephone calls in a professional and polite manner. · Manage visitors to the Company’s premises. Greet and welcome visitors, act as first point of contact, whilst visitors wait for appointments etc. General: · As directed, provide support to the other teams within the company, to assist in other aspects of the business’s activity, as required. · Always keep all work-related information confidential and act in a professional manner. NDAs are regularly required for signature. · Be aware of and comply with the company Health and Safety Policy. · Ensure that the Company’s policies, rules, procedures, and obligations are observed in carrying out the above duties. · Provide feedback to Line Manager of any areas of improvement, development or growth of the business identified. Take a role within the team in problem solving and contribute to team & business improvement. · The person will: · Be proactive and self-motivated. · Be a team player with strong communication skills. · Be reliable and punctual with a strong work ethic. · Be courteous when dealing with customers and the public, always representing the company and its reputation impeccably. · Be able to assist with marketing projects as requested, including attending trade shows and other industry events when necessary. · Have the ability to work as a member of a team and to provide and receive input from other team members. · Be flexible and adaptable. Able to respond to short notice changes in working hours and schedules. Experience and qualifications: · Ability to manage a situation and effectively deal with both junior and senior colleagues. · Demonstrably numerate, articulate and with an interest / experience in all areas of business administration. · Ability to prioritise and multi-task with a dynamic and changing workload. · Methodical and motivated individual, with passion for accuracy and excellence. · Good IT knowledge with a working knowledge of Microsoft Word / Outlook etc. · Proactive, self-motivated individual capable of working on their own initiative in a constantly changing and pressurised environment and fast developing company. · Numerate. Basic maths skills and arithmetic required. Advantageous: · Insphire Benefits: · Employee Assistance Programme (EAP) · Company sick pay scheme · Paid lunch break · 22 days annual leave, rising by one day after 5 years’ service and a further day after 10 years’ service +Bank Holidays and paid Christmas Shutdown

Can you help support new dads when it really matters?.This is a brilliant opportunity for someone who understands the emotional ups and downs of becoming a dad and wants to support fathers at a crucial point in their parenting journey.New dads can face real mental health challenges — often qui

Sector: Outstanding Ofsted Secondary School.Start Date: ASAP Start Permanent Full-Time.The Opportunity & Role Profile.This high-attaining Barnet school is seeking a professional School Receptionist to be the face of the institution.As the first point of contact for visitors you will provide a wa

A???????re you a strong organiser and communicator with aninterest in property?.This is a full-time office-based role located in Edgware (Northern Line).Please only apply if this is easily commutable for you.Managing Tenant/Landlord Relations:.Youll be the main point of contact for both tenants and

You will also be responsible for explaining the repair process and cost breakdown whilst building customer relations and delivering a fantastic level of Customer Service. Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Departm

Initially you will be contracted through Reeson Education as an SEN Teacher on a timesheet basis for the duration of a probation period at which point a permanent SEN Teacher contract will be offered subject to satisfactory performance. I am looking to appoint an experienced, dedicated and engaging

If you are a tax senior looking to progress, or are an existing tax manager looking for a new challenge, then look no further Tax Manager Job Responsibilities * To act as a day-to-day point of contact for the client, and to practice the principles of excellent client service at all times * To be r

This is a senior, client-facing role where you will act as the main point of contact for key clients, delivering exceptional service while ma. An award-winning block management company is seeking an experienced Key Client Manager to take ownership of a portfolio of complex residential developments,

We are looking for motivated and ambitious Inside Sales Representatives to join our growing team. In this role, you will be the first point of contact for our clients, managing accounts, handling inbound sales enquiries, and helping drive business growth. This is a fantastic opportunity for someone

Inbound Account Executive| £23k -£25k depending on background|Permanent | Cuffley | Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. We are looking for motivated and ambitious Inbound Account Executive to join our growing team. In this role, you will be the first point of contact for our clients, managing accounts, handling inbound sales enquiries, and helping drive xrnqpay business growth. This is a fantastic opportunity for someone who enjoys building ...

If you are a tax senior looking to progress, or are an existing tax manager looking for a new challenge, then look no further Tax Manager Job Responsibilities * To act as a day-to-day point of contact for the client, and to practice the principles of excellent client service at all times * To be res

Main responsibilities will include * Managing lab dip approvals and overseeing shade consistency across bulk production * Developing and maintaining a comprehensive quality assurance plan aligned to global standards * Acting as the first point of contact for technical customer queries relating to f

We are seeking an enterprising, organised individual to join Akshaya Patra UK as our Supporter Engagement Officer.The role is a joyfully versatile one which requires planning, coordination, and a strong ‘make it happen’ attitude.As the first point of contact for supporters, community groups, and

Barnet, London — a five minute walk from High Barnet tube station.Scale 3 point 2 £27,386 (Actual Pro-rata Salary £6,543 per annum).Part time: 10 hours per week, term time only.Opportunity for an exceptional candidate to be a Lunchtime Supervisor shaping our pupils to be the best they can be.Ark

A leading recruitment firm is looking for a Resident Engineer to join a site in Watford on a 3-6 month contract. Responsibilities include carrying out statutory testing, planned preventative maintenance, and acting as the primary point of contact for clients and subcontractors in high-rise residenti

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The Coordinator Supporter is the main point of contact on the Management Team for Coordinators.They play a crucial role in ensuring that the Coordinators feel well supported, so that they in turn can support Readers and Coaches.Holding regular Coordinator meetings where current issues are discussed

At Turning Point, we support people with Learning Disabilities across England. Turning Point### Attached documents| | || --- | --- || Salary | £25,530 based on 37 hours / £30,679 based on 45 hours (inclusive of OLW £1,722) || Frequency | Annual || Job Reference | Support Worker - Parkview/12511

Join a forward-thinking property management business that takes pride in meticulous service, meaningful client relationships, and a modern approach to operations. Oversee client relationships, acting as the main point of contact for property owners, residents, and stakeholders. Hybrid working option

We are seeking a proactive Cash & Banking Analyst to join our Finance team for a 12-month period. This critical, supportive role involves being the primary point of contact for stores within an assigned region, providing essential advice and guidance on their daily banking needs via phone or email.

Job Description: 3rd Line service desk engineer (MSP). Be the ultimate escalation point for our service desk—owning the most complex technical incidents across our diverse SME client base. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine

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Senior Product Analyst – POS & Payments Quality. The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front‑line in our stores. We are seekin

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Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses). The hours are completely flexible and no previous experience is n

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AUDIT & ACCOUNTS SENIOR Boutique Firm of Accountants in North London Audit & Accounts Senior Competitive Salary Career Progression GPN Recruitment are delighted to be partnering with a boutique accountancy practice who are looking for an Audit & Accounts Seniorto join their expanding team. This is a fantastic opportunity to work in a collaborative environment with a varied and interesting client base. The firm is growing and winning new business, making it an exciting time to join them. Key responsibilities: Lead audits from planning through to completion for clients in diverse sectors. Supervise and review the work of junior team members. Build strong client relationships, acting as the main point of contact during audits. Manage deadlines and ensure audits are delivered on time and within budget. Liaise with managers and directors to communicate progress and findings. Prepare statutory accounts and tax returns. Qualifications and Skills: ACA/ACCA qualified (or equivalent) or qualified by experience. Confident leading audits for clients from planning to completion. Experience working for a UK accountancy practice. Excellent communication and organisational skills. What Youll Get: Competitive salary. Exposure to a varied client portfolio across multiple industries. Supportive and collaborative working environment. Genuine opportunities for career development and progression. Convenient North London location with excellent transport links. Please ensure to apply now if this role is of interest. TPBN1_UKTJ

Pear Recruitment Senior Property Manager Finsbury Park Salary - £37,500 - £42,000 Working hours MondayFriday 9am6pm Our client is looking for an experienced and motivated Property manager of a senior level to join their growing Block and Residential Property Management team looking after a growing portfolio in the Finsbury branch. Acting as a point of contact for residents and stakeholders delivering a high standard of customer service while ensuring operational, financial and legal responsibilities are met. The successful candidate will be expected to take the lead on block management as well as deal with a portfolio of AST managed properties. Key Responsibilities Day-to-day management of a residential block property portfolio and residential landlords Acting as the main point of contact for leaseholders, residents, freeholders, contractors, managing agents, landlords and tenants Overseeing service charge budgets, expenditure, and financial reporting Instructing, managing, and monitoring contractors and suppliers Arranging and overseeing maintenance, repairs, major works Arrange for contractor quotes and forward same to clients Process contractor invoices Ensuring properties comply with relevant UK legislation and health & safety requirements Preparing and issuing service charge demands and year-end accounts (with accountants where applicable) Companies House Filings Completing LEP enquiry forms Dealing with Leaseholder consents, assignments and other matters. Conducting site inspections and reporting on property condition Managing insurance claims and policy renewals Handling complaints and resolving issues professionally and efficiently Deal with start and end of tenancies for managed properties and start of let onlytenancies Ensure rent arrears are chased and advise landlords as to position Deal with day-to-day enquiries Liaise with the lettings and book-keeping teams and contractors Deal with tenancy renewals General administration tasks including Right to Rent Render assistance to colleagues where required About You Previous experience inblock management and/or residential property management(essential) Good working knowledge of UK leasehold legislation and property compliance requirements Strong organisational and time management skills Confident communicator with excellent customer service skills Ability to manage a varied workload and prioritise effectively Competent with property management software and Microsoft Office Relevant property qualifications (ARLA, TPI, ARMA) essential If you are interested in this Senior Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. • Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client. TPBN1_UKTJ

Senior Design Manager Required Location: Potters Bar Salary: £80,000 - £85,000 Hill McGlynn Recruitment is working in partnership with a well-established construction client to appoint an experienced Senior Design Manager, based from their Potters Bar office. This is a senior-level role suited to a confident design professional with a strong track record of leading multidisciplinary design teams and delivering medium to large-scale construction projects. Key Responsibilities Leading and managing the design process from pre-construction through to project delivery Coordinating multidisciplinary design teams, including architects, engineers, and external consultants Ensuring designs are compliant with contractual, technical, and regulatory requirements Managing design programmes, risks, and deliverables in line with project milestones Providing technical leadership and guidance to internal project teams Acting as the key point of contact for all design-related matters with clients and stakeholders Requirements Minimum of 5 years' experience in design management within the construction industry Proven experience managing multidisciplinary teams on medium to large-scale projects Strong understanding of architectural principles, construction methods, and project management practices Ability to coordinate complex design packages and resolve technical challenges Excellent communication and leadership skills What's on Offer Competitive salary of £80,000 - £85,000, depending on experience Opportunity to join a respected construction business with a strong project pipeline Office-based role in Potters Bar with long-term career progression If you are a Senior Design Manager looking for your next challenge, Hill McGlynn Recruitment would welcome your application. TPBN1_UKTJ