A Sales Administrator in the automotive industry plays a key role in supporting the sales team and ensuring smooth operations within the sales department. Their responsibilities often include administrative tasks, coordinating with other departments, and helping drive the sales process forward. The automotive industry, which includes vehicle manufacturers, dealerships, parts suppliers, and related services, demands an organized and detail-oriented individual in this role. Key Responsibilities: Sales Support: Assist the sales team with preparing and processing quotes, sales orders, and contracts. Maintain customer records, ensuring accurate and up-to-date information in CRM systems. Follow up on sales leads and customer inquiries, providing timely responses and support. Order Management: Manage the order lifecycle, from order creation to delivery, ensuring all documents are correct and processed efficiently. Liaise with inventory management or manufacturing teams to confirm product availability and lead times. Track order status and provide updates to customers as needed. Customer Communication: Act as a point of contact for customers, handling inquiries, complaints, and providing solutions as needed. Coordinate between customers, the sales team, and other departments (logistics, finance, production) to ensure smooth operations. Documentation & Reporting: Prepare sales reports, track KPIs (Key Performance Indicators), and ensure that sales data is accurately recorded and reported. Maintain up-to-date records of customer interactions and sales activities. Assist in preparing presentations or reports for management, summarizing sales performance, forecasts, and market trends. Inventory and Supply Chain Coordination: Work with the supply chain and logistics teams to track inventory and ensure timely delivery of automotive products (vehicles, parts, accessories). Monitor stock levels and help manage the ordering of parts or vehicles when needed. Coordination with Finance: Ensure that all invoicing, credit checks, and payment processing related to sales orders are completed promptly. Assist the finance department with customer account queries and follow up on overdue payments. Market & Product Knowledge: Stay updated on the latest industry trends, product offerings, and competitive market dynamics to provide relevant insights to the sales team. Help identify opportunities for cross-selling or up-selling based on customer needs and preferences. Customer Relationship Management (CRM): Utilize CRM tools to track customer interactions, manage follow-ups, and ensure data integrity. Monitor customer satisfaction and work to maintain positive long-term relationships.
Job Title: Product Trainer Location: Office based ROLE OVERVIEW: Join DK Tools Ltd in a pivotal role designed to champion product knowledge and training across the company. As the Product Trainer, you will be tasked with developing and delivering comprehensive training programmes that elevate the expertise of all staff members in our product range, including upcoming launches. Your insights and training will directly impact product development, sales effectiveness, and customer satisfaction. KEY RESPONSIBILITIES: · Product Expertise Development: o Maintain up-to-date knowledge of the entire product line and upcoming launches. · Training Programme Development and Execution: Design and implement a structured training programme for all employees, tailored to different departmental needs. Schedule and conduct regular training sessions, workshops, and seminars. New Product Testing and Feedback: Collaborate with product teams to test new products, Provide detailed feedback and suggestions for product improvements. Collaborate with production teams to ensure relevant product information is included on pack Sales Enablement: Equip the sales team with the necessary product knowledge and skills to enhance their sales pitches and customer interactions. Collaborate with Product & Marketing to create sales support materials like cheat sheets, product comparisons, and selling points. Customer Support Training: Train customer service teams on product features, troubleshooting, and FAQs to enhance customer support quality. Regularly review and update customer service training materials based on product updates and customer feedback. Content Creation for Marketing: Produce high-quality instructional and promotional videos that clearly communicate product usage and benefits to end-users. Collaborate with the marketing department to align video content with marketing campaigns and objectives. Collaborate with marketing to ensure key product information, features and benefits are reflected in marketing materials. Programme Performance and Metrics: Develop and monitor key performance indicators to assess the effectiveness of training programmes. PERSON SPECIFICATION - Knowledge, Skills & Behaviours: · Proven experience as a Product Trainer, ideally within the DIY tools or similar consumer goods industry. · Bachelor’s degree in Education, Business, Communication, or a related field. Relevant professional certifications in training or product management are a plus. · Strong presentation and communication skills, capable of effectively engaging and educating diverse audiences – in writing, verbal and comfortable being in front of a camera recording videos · Demonstrable experience in creating and managing training materials and programmes. · Technical proficiency in using technology and content creation tools for training purposes. · Excellent organisational skills, with a proven ability to manage multiple projects simultaneously and meet deadlines. COMPANY VALUES – What we look for · Trustworthy to do the right thing, even if it costs · Treat situations fairly, looking at the big picture inform decision making · Honesty in the way we deal with our colleagues and customers alike · Take pride & passion in our work to deliver quality and results · Take ownership to treat the business like it's our own · Treat everyone with respect, as you'd want to be treated yourself Challenge the status quo and drive continuous improvement.
We are seeking a dedicated and energetic individual to join our team as a Hospitality Assistant in our venue at One Southwark Bridge. The successful candidate will play a vital role in ensuring the smooth operation of the hospitality and our Tea and Coffee Points (TCP) and providing excellent service to our customers. This is an exciting opportunity for someone who is passionate about food service and enjoys working in a fast-paced environment. KEY RESPONSIBILITIES · Assist in the preparation and serving of food and beverages · Maintain cleanliness and hygiene standards in the canteen area · Greet customers in a friendly and professional manner · Stock and replenish inventory as needed · Follow food safety procedures and guidelines · Collaborate with team members to ensure efficient workflow · Assist with special events and catering functions as required WHAT DO WE OFFER IN RETURN? · Monday – Friday hours · We pay beyond London Leaving Wage - £13.50/h · 50% discount in our restaurant and 25% off at our cafes · Holidays increase with the length of service. · Company Sick Pay · Loyalty bonuses in line with the length of service. · One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back. · Retail, Grocery and Gym Discounts · Cycle to Work Scheme · Refer your friend scheme. · Learning and Development Portal and further education with apprenticeship programs · G&F Support Scheme · WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members · Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) A LITTLE BIT ABOUT US Since launching in 2008, Green & Fortune has established itself as an award-winning independent hospitality company operating across both retail and events. We operate in five iconic London venues that consist of Kings Place in Kings Cross, Sea Containers, One Southwark Bridge and Rose Court on South Bank and Central Hall in Westminster. We appreciate every applicant who takes the time to submit their CV. However, due to the high volume of applications, only successful candidates will be contacted. Please note that you must be eligible to work in the UK.
We are looking for a picker/packer role to assist our growing business that specialises in collectible trading cards Based in Warrington UK. We are looking for a reliable individual with a great attention to detail The job role process consists of: - Collecting the products, labels & envelopes from our business address - Safely and accurately packing each package with the correct content - attaching the pre paid label to the outside of the package - dropping the packages off with Royal Mail/DPD drop off points - 100% Accuracy - Ensuring a high quality package Each packaging process with take around 1-3 hours depending on the size of the order
About Us: The Golden Anchor is a well-loved gastro pub located in the heart of Nunhead, blending the warm, vibrant flavors of the Caribbean with classic British pub culture. We pride ourselves on delivering exceptional food and drink in a welcoming, community-focused atmosphere. Our rich heritage and connection to Caribbean traditions make us a unique spot for both locals and visitors, offering a dynamic and lively environment. Role Overview: We are seeking enthusiastic and personable Front of House Team Members to join our Golden Anchor family. As a key representative of our pub, you will be the first point of contact for our guests, ensuring they feel welcomed and looked after from the moment they walk in. If you have a passion for great food, drinks, and service with a Caribbean twist, this is the role for you! Key Responsibilities: • Customer Service: Greet guests with a warm and friendly demeanor, ensuring they feel at home. • Taking Orders: Efficiently take food and drink orders, providing recommendations and insights into our Caribbean-inspired menu. • Service Excellence: Deliver food and drinks to tables, ensuring the highest standards of service at all times. • Bar Support: Assist behind the bar as needed, serving drinks and engaging with customers in a lively and professional manner. • Maintain Cleanliness: Ensure the front of house area is always clean, tidy, and welcoming for guests. • Problem Solving: Address customer queries and issues promptly, ensuring satisfaction and a memorable experience. • Teamwork: Work closely with the kitchen and bar staff to ensure smooth operation and communication across all areas of service. • Knowledge Sharing: Stay informed about the pub’s menu, including Caribbean-inspired dishes and drinks, to confidently recommend and explain options to guests. What We’re Looking For: • Previous experience in a similar role (pubs, restaurants, or bars) is preferred but not essential. • A friendly, outgoing personality with strong communication skills. • Ability to work well under pressure in a fast-paced environment. • A passion for Caribbean culture, cuisine, and providing excellent customer service. • Strong teamwork skills and the willingness to support colleagues across all areas of the pub. • Flexibility to work evenings, weekends, and public holidays as needed. What We Offer: • A fun, dynamic, and inclusive work environment in a beloved local pub. • Opportunities for growth and development within the team. • Competitive pay and tips. • Staff discounts on food and drink. • Being part of a pub with a rich Caribbean heritage and a great local community. If you’re excited about creating memorable experiences for our guests and working in a pub that brings Caribbean warmth and flavor to Nunhead, we’d love to hear from you! The Golden Anchor 23 Evelina Rd, Nunhead, London SE15 2DX
Location: City of London, Fenchurch Street Job: Personal Assistant Salary: 23,000 Annual Working days: Monday to Friday Hours: 09:00 – 18:00 Our Philosophy Our objective is to deliver a fast and effective service to the members of the public. To aid them in their time of need and loss. To ensure we help them in the best way possible. To also help them reimburse the loss they may have made in the event of an accident or injury. National Accident Support Line was formed to offer people a one stop solution for post-accident assistance. A lot of times People don’t understand how to go on about claiming for their entitlements or simply find it too difficult and time consuming to go through several companies to make necessary arrangements. At we have a complete solution whether it is getting a hire vehicle, Recovering the vehicle, Repairing the Vehicle or claiming compensation for the injuries everything is managed at one point of contact. We understand having an accident is an inconvenience itself and the last thing you want to do is manage the Hire, Repair and Personal injury yourself. We Believe you get on with your normal day to day routine and we sort everything out for you whilst you recover. What you get: • We offer internal training and development opportunities in an excellent environment. • NASL social events & holidays • Opportunity to work in the heart of the city • Fast paced and exciting role • 1 hour Lunch + 2 breaks You’ll be (but not limited to): • Claim Management: Efficiently handle the overflow of claim taking, ensuring accurate and prompt processing. • Microsoft Applications Proficiency: Utilize Microsoft applications effectively for various tasks and documentation. • Email Correspondence: Respond promptly to emails within the business and from solutions providers, maintaining clear and professional communication. • Telephonic Follow-Ups: Make calls to clients and solutions providers for follow-ups, ensuring timely progress and resolution of queries. • Document Management: Actively chase outstanding documents to facilitate client entry into hire and acceptance of personal injury claims. • Client and Provider Liaison: Transfer clients to solutions providers as required, ensuring smooth communication and service delivery. • Problem-Solving Skills: Demonstrate strong problem-solving abilities to address and resolve issues effectively. • Report Analysis and Follow-Up: Read and analyse reports, conducting follow-ups with clients and solutions providers to ensure all concerns are addressed. • Digital File Management: Upload images from WhatsApp to client files and share them with solutions providers, maintaining confidentiality and data integrity. • Team Leader Support: Assist the team leader with the management of outstanding claims, providing effective support for team operations. • Preparation for Next Day: Prepare and organize tasks and documents for the following day to ensure smooth business operations. An excellent candidate for this role will be/have: • Experience in a call centre or customer service management. • Experience working with cloud-based tech. • Exceptional communication skills (written and verbal). • Confident presenting both internally and to clients. • Ability to tailor your manner and approach depending on the audience. • Excellent time management skills. • Fantastic people management skills with the confidence to have challenging conversations. • Ability to work independently to deliver high quality project work to deadline. • Self-motivation to be able to make quick decisions. • The ability to remain calm and patient in stressful situations. Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
🍋About LPM 🍅 At La Petite Maison (LPM) we believe that the heart of our success is our people. As a leading name in the hospitality industry, we're dedicated to hiring the best talent to create unforgettable dining experiences. LPM operates in vibrant and dynamic cities around the world: London, Dubai, Miami, Abu Dhabi, Hong-Kong, Riyadh, Doha, Limassol, Las Vegas and Mykonos. Join us and be part of a team that values quality, diversity, and innovation. Job Summary We are seeking a friendly and professional Host/Hostess to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a positive dining experience. This role requires excellent communication skills and a passion for providing exceptional guest services in a restaurant or hospitality environment. Duties - Greet guests upon arrival with a warm and welcoming attitude. - Manage reservations and seating arrangements to optimise guest flow. - Assist guests with inquiries regarding the menu, specials, and restaurant policies. - Maintain cleanliness and organisation of the front-of-house area. - Communicate effectively with kitchen staff and waitstaff to ensure timely service. - Handle phone calls with professionalism, demonstrating excellent phone etiquette. - Provide assistance during busy periods to enhance overall guest satisfaction. What are we looking for - Previous experience in a restaurant or hospitality setting is preferred but not essential. - Strong communication skills are vital, with an ability to engage positively with guests and team members alike. - A background in guest services or hotel operations would be advantageous. - Ability to work in a fast-paced environment while maintaining attention to detail is crucial. In return, you will be rewarded with - Enjoy our amazing staff meals whilst on duty - Flexible working schedule to ensure you have a great work-life balance - Treat yourself to a 50% employee discount - £500 employee referral bonus - Employee of the month awards and recognition - Progress throughout the business through our Training and career progression plans - Secure your future with our Company Pension scheme - Team building events - Seasonal staff parties - Opportunities to travel around the world to our international venues. If you have a passion for hospitality and enjoy helping others, we invite you to apply for this exciting opportunity as a Host/Hostess!
To provide a full housekeeping service to the care home promoting high standards of cleanliness. To support and assist the Home Manager with the smooth running of the care home. · To work in conjunction with care staff to change and sort linen, towels and curtains and undertake linen checks. · To ensure that residents’ rooms and public areas are in perfect order, reporting any faults, eg defective light bulbs, worn carpets, broken fittings. · To look after and clean housekeeping equipment and machinery and ensure the economical and correct use of cleaning materials. · In accordance with HACCP [Hazard Analysis Critical Control Points] regulations, keep kitchen thoroughly clean including daily, weekly, and monthly jobs. · In accordance with HACCP regulations, monitor and accurately record food temperatures. Report any problems to Catering Department. · Adhere to the COSHH [Control of Substances Hazardous to Health] Policy. · To assist with residents’ needs in organising dry cleaning service. · To attend staff meetings and training where appropriate. · To assist in the maintenance of a safe and healthy working environment by ensuring adherence to Denville Hall Group’s Health & Safety and Welfare policies and procedures. · Duty to whistle blow if witness bad practice or harm to a resident within the care home.
Are you passionate about teaching but seeking a better work-life balance? With Sussex Teachers, you can enjoy flexible, local teaching opportunities that pay up to £130 per day. Join our team today and make a difference in the lives of Primary School Pupils in Brighton and Hove, while maintaining control over your schedule. Why Work with Sussex Teachers? Local Expertise: As an independent teaching agency based in Brighton and Hove, we specialise in placing supply teachers with schools across Brighton & Hove. Our dedicated consultants focus on finding placements that match your skills and preferences. Personalised Support: At Sussex Teachers, you’ll have access to friendly local experienced consultants who offer honest, personalised support. Our team works closely with you to find roles that align with your teaching , providing feedback and advice to ensure you’re motivated and inspired in every placement. Professional Development: When you register with us, you gain access to free CPD-certified TES EduCare training courses, covering essential topics like Safeguarding to support your ongoing professional development. Hassle-Free Payroll: We handle all administrative tasks, offering weekly pay through up to £130 a day Pay As You Earn (PAYE) with all taxes and National Insurance contributions handled for you. We also offer access to the Nest Pension scheme. Diverse School Experience: Work in a variety of local primary schools, enhancing your skills through exposure to different classroom environments and best practices. By working with Sussex Teachers, you’ll grow as a teacher while contributing to the success of schools in the area. Networking Opportunities: Build strong professional connections with Headteachers, Deputy Headteachers and fellow teachers, enhancing your career prospects through collaboration and networking. Key Responsibilities: Engaging Lessons: Deliver creative, engaging lessons across various primary subjects. Student Rapport: Build positive relationships with students, fostering a supportive and inclusive learning environment. Adherence to Plans: Follow lesson plans and school policies to ensure continuity of learning in the absence of regular teachers. Tailored Approaches: Adapt teaching strategies to accommodate different learning styles and abilities, promoting student success. Record Keeping: Keep accurate records of attendance, academic progress, and key incidents to support effective student tracking. Daily Assessment: Mark work completed during the day and leave feedback for the classroom teacher. Collaboration: Work closely with school staff to support students' academic and social development. Professionalism and Adaptability: Show professionalism and flexibility across various school settings. What We're Looking For: Qualified Teacher Status (QTS). Strong knowledge of the UK primary curriculum and assessment standards. A genuine passion for teaching and a commitment to making a positive impact on pupil's lives. Flexibility and availability for daily or short-term supply assignments. Excellent communication and classroom management skills. Willingness to travel within Brighton and the surrounding areas. How to Apply: Interested in joining us? Submit your up-to-date CV online. At Sussex Teachers, we prioritise diversity and inclusion, and we welcome applications from all qualified teachers. Safeguarding is of utmost importance, and all successful applicants will undergo required safeguarding checks in accordance with DfE guidance. At Sussex Teachers, we value diversity and inclusion, encouraging applications from all qualified individuals. Safeguarding students is essential, and successful applicants will undertake safeguarding checks on all workers in accordance with DfE statutory guidance ‘Keeping Children Safe in Education’. Note: Only shortlisted candidates will be contacted. We appreciate your understanding and interest in joining Sussex Teachers.
Job Title: HR & Industrial Relations Officer Location: Milton Keynes, UK Company: Ampergia Limited Job Summary: Ampergia Limited is seeking a dedicated and experienced HR & Industrial Relations Officer to support our human resources functions and manage employee relations. This role is vital in fostering a positive workplace culture, ensuring compliance with employment laws, and enhancing organizational performance through effective HR strategies. Key Responsibilities 1. Employee Relations: 2. Act as the primary point of contact for employee inquiries regarding HR policies, procedures, and employment rights. 3. Manage grievances, disciplinary actions, and conflict resolution processes in accordance with company policy and UK employment law. 4. Promote effective communication between management and employees to maintain a harmonious working environment. 5. Recruitment and Onboarding: 6. Collaborate with department heads to identify staffing needs and develop job descriptions. 7. Coordinate recruitment processes, including job postings, candidate screening, and interview scheduling. 8. Facilitate the onboarding process for new hires to ensure a smooth transition into the organization. 9. Performance Management: 10. Support the implementation of performance management systems, including regular appraisals and development plans. 11. Provide guidance to managers on performance-related issues and employee development strategies. 12. Policy Development and Compliance: 13. Develop, review, and implement HR policies and procedures in line with legal requirements and best practices. 14. Ensure compliance with all employment legislation and maintain up-to-date knowledge of relevant laws. 15. Training and Development: 16. Identify training needs and assist in the development of employee training programs. 17. Coordinate and deliver training sessions related to HR policies, compliance, and employee development. 18. Reporting and Data Management: 19. Maintain accurate employee records and HR databases, ensuring data integrity and confidentiality. 20. Prepare HR reports and metrics for management review. 21. Industrial Relations: 22. Liaise with trade unions and employee representatives to foster positive industrial relations. 23. Assist in negotiations related to pay, working conditions, and other employment terms. 24. Qualifications 25. Essential: 26. Master’s degree in Human Resources, Business Administration. 27. Excellent communication and interpersonal skills. 28. Proven ability to handle sensitive situations with discretion and professionalism. 29. Desirable: 30. Previous experience in an HR/IR role within a similar industry. 31. Familiarity with HR software and systems. 32. Personal Attributes 33. Strong problem-solving skills with a strategic mindset. 34. High level of integrity and professionalism. 35. Ability to work independently and collaboratively within a team. 36. Commitment to continuous professional development and best practices in HR. 37. Last date to apply for this position is 5th December 2024
About Us: We are a dynamic and customer-focused company dedicated to delivering outstanding service and support. As a part of our friendly team, you will play a crucial role in ensuring that every customer experience reflects our commitment to quality and satisfaction. Role Overview: We are seeking an enthusiastic and motivated Customer Service Assistant to join our growing team. In this role, you will be the first point of contact for our customers, helping to resolve their inquiries and providing them with helpful, friendly, and effective assistance. You’ll need strong communication skills, a positive attitude, and a genuine passion for customer service. Key Responsibilities: - Respond to customer inquiries through our online support channels in a timely and professional manner - Provide accurate information regarding products, services, and policies - Assist customers with resolving issues and complaints, escalating where necessary - Maintain and update customer records and documentation - Work collaboratively with other departments to ensure customer satisfaction Requirements: - Previous experience in a customer service or support role is advantageous - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work effectively under pressure and manage time efficiently - Proficiency with basic computer applications (e.g., MS Office) Benefits: - Competitive salary - Opportunity for career development and progression - Supportive and friendly working environment - Additional company benefits (to be discussed at interview) How to Apply: If you are passionate about delivering excellent customer service and are excited to contribute to our team, please click 'Apply Now' to submit your CV and a brief cover letter. We look forward to hearing from you!
- Respond to customer inquiries and complaints. Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. - Deciding work schedules and tasks for sales staff, Recruiting and training sales staff, Monitoring productivity and performance, Reporting to management, Briefing the sales team, Working on sales initiatives and schemes. - Point of Sale Supervisor is responsible for Enhancing team accomplishments and competence by answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members and advising on strategy and analytics that promote maximum effectiveness.
Multi Drop Driver Needed - Full Time The depot is based in York - poppleton. A van is provided at a small additional cost We require you to have no more than 6 points on your drivers license for insurance purposes No experience is required as we provide full training with immediate starts available
Please apply only if you have experience as restaurant receptionist We are looking for an enthusiastic receptionist with a genuine passion for hospitality and a desire to make every guest feel welcome. The ideal candidate will have great communication and organisational skills with the ability to maximise space with great problem-solving skills and know how to keep cool under pressure. Experience using sevenrooms is preferable but not essential. Responsibilities. Manage all reservations, both via the general inbox and phone, in a professional and warm manner. Facilitate a positive guest experience by being an ambassador for our brand, and welcoming first point of contact for all. Manage stationery orders and storage of stock. Work with the kitchen team to finalise menus for regular service and special events. Support with booking in large groups and events. Plan and manage floor plans to support a smooth flow of service and the functioning of our front of house team. Requirements. Previous experience in a similar environment desirable by not essential. Knowledge of sevenrooms preferable. Exceptional written and verbal communication skills. We do not prioritise English native speakers, but as we are a London-based restaurant we do expect a strong command of the language in order to best interact with our team and guests. Knowledge of basic computer software such as Microsoft 360 and Google Suite. We offer. £200 a month employee of the month’ awards with bonuses. £500 ‘refer a friend’ bonus. Cycle-to-work scheme 50% staff discount on food and beverage at all sites. Cost price wine through our suppliers. International trips for top performers. In-house training dedicated to your personal development. Trips to meet suppliers and producers. Staff trip program to meet farms, fish markets and vineyards. We offer qualifications, including, WSET, health and safety, food training. Company donations to charities our staff feel are close to home. Whole team staff parties. Wholesome staff meals, end of service drinks. Christmas eve, Christmas day, boxing day & New Year’s Day off. Pay increase every year of service for up to five years. 28 days holiday [including bank holiday]’ per year. Pension provider | The Peoples Pension.
About Us: We are a dynamic and customer-focused company dedicated to delivering outstanding service and support. As a part of our friendly team, you will play a crucial role in ensuring that every customer experience reflects our commitment to quality and satisfaction. Role Overview: We are seeking an enthusiastic and motivated Customer Service Assistant to join our growing team. In this role, you will be the first point of contact for our customers, helping to resolve their inquiries and providing them with helpful, friendly, and effective assistance. You’ll need strong communication skills, a positive attitude, and a genuine passion for customer service. Key Responsibilities: - Respond to customer inquiries through our online support channels in a timely and professional manner - Provide accurate information regarding products, services, and policies - Assist customers with resolving issues and complaints, escalating where necessary - Maintain and update customer records and documentation - Work collaboratively with other departments to ensure customer satisfaction Requirements: - Previous experience in a customer service or support role is advantageous - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work effectively under pressure and manage time efficiently - Proficiency with basic computer applications (e.g., MS Office) Benefits: - Competitive salary - Opportunity for career development and progression - Supportive and friendly working environment - Additional company benefits (to be discussed at interview) How to Apply: If you are passionate about delivering excellent customer service and are excited to contribute to our team, please click 'Apply Now' to submit your CV and a brief cover letter. We look forward to hearing from you!
Be your own boss by choosing your availability every Monday for the week. You will join us as a self-employed person. Weekly pay! Must be holder of a full UK driving licence for over a year. No more than 6 points Company van provided.
BAO is looking for a manager with experience in managing the team and kitchen for BAO's new concept. This new concept is different from all of BAO current restaurants which is why BAO is building a solid team to bring the new concept to the public! As the manager, you’ll lead a small, tight-knit team working seamlessly together and taking care of your team members. You will be responsible for overseeing the daily operations and profitability of your site, as well as actively drive and join in the sustainability of BAO. The position necessitates a specific mix of strong leadership, strategic vision and practical management skills to successfully propel business growth and enhance overall performance, through these 5 aspects: People, Product, Property, Profit and Planet. If you want to toughen the early management experience, and love the energy of the food market scene and bring delicious experiences to life, this is the exciting opportunity to be a part of this journey our BAO’s new concept! Key Responsibilities - As a team-supporter Organising the rota to balance the needs of the business and the team to ensure that your team has the best work-life balance. Creating a sustainable workflow for your team and meet with them regularly to follow up their BAO journey is progressing and fully supported. - As a decision-maker Analyse how the business is performing on a weekly basis with an understanding of P&L, and make decisions to improve the operation that drive the business forward, including: purchasing, inventory, equipment and so on. - As a problem-solver Manager is the main point of contact for any problems that may occur on site such as equipment or maintenance issues, or any customer complaints that might happen, addressing these operational challenges promptly and effectively to minimise disruptions. - As a collaborator Collaborate with others to ensure compliance with the stadium and logistics site regulations, and liaise with traders and ensure stock levels are suitable. The Benefits We want to create a great place to work that mirrors the soft fluffy embrace of a BAO 1. We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You are paid overtime, and you will get 2 weeks rotas in advance so you can have a life outside of work. 2. Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities. 3. We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. 4. Our perks, hands down the best hospitality discount in London 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts. 5. We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop. 6. There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral. 7. We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle. The Group BAO was founded by Shing, his wife - Erchen and Shing’s Sister - Wai Ting. Following a trip to Erchen’s homeland Taiwan, and having an mind bending experience when eating Gua Bao, the trio came back to London to perfect the Bao recipe and kick-started BAO as a street food stall in East London in back 2013 to now 7 restaurants across Central London. Over the years we have been fine turning our people culture. We try hard every day to craft a great people experience that translates through to how we treat the employee journey just like we would the customer journey. We’re proud that BAO was recognised in The Sunday Times Best Places to Work 2024.
Vanda’s Kitchen have a café/store in St Paul's London. Do you have a passion for delivering a high-quality customer focus service? This role will give you the opportunity to make a real impact on our customer’s journey by being a main point of contact being able to deliver a high standard of customer service. At the core of our values is our commitment to deliver exceptional customer service and experience. Do you have real barista experience, confidence with pastry preparation and gluten free seperation including changing gloves etc. Vanda’s Kitchen - Customer Service Job Description ·To greet customers with a nice manner as they enter the shop ·To act as the point of contact between the customer and the kitchen ·To be able to prepare coffees and basic kitchen jobs to complete taken orders. · To demonstrate an understanding of the menu and the options available to the customer. · To report any issues to the head chef immediately. · To be confident in speaking to the public. This all sounds great - What key skills do I need to apply: Previous experience of a customer service role , face to face Experience of handling and resolving customer issues, with a first-time right attitude Strong communication skills both written and verbal Experience of working in a fast-paced environment with the ability to navigate through change
Are you a skilled and organised engineering professional ready to make a substantial impact in a growing organization? We are seeking a dedicated Project Engineer to join our team, playing a pivotal role in the planning, execution, and completion of engineering projects with a focus on quality, safety, and efficiency. The prospective applicant needs to demonstrate the following: · To Develop and manage project scopes, budgets, and detailed timelines, coordinating resources effectively to ensure milestones are met with efficiency. · To track and control project costs, working closely with finance on accurate forecasts and identifying cost-saving opportunities to align with budget goals. · To ensure adherence to regulatory standards, company policies, and safety protocols, conducting regular quality checks and audits to maintain design and specification compliance. · To serve as the primary point of contact for clients, contractors, and suppliers, providing timely project updates and maintaining alignment with all stakeholders’ expectations. · To act as a technical resource throughout construction and commissioning, offering expert guidance and approving contractor work to ensure specification compliance. · To identify and document potential project risks, developing mitigation strategies proactively, while maintaining comprehensive “as-built” drawings, project reports, and handover documentation. · To collaborate on resource planning, optimising materials, labor, and equipment usage, and supporting continuous improvement initiatives for safety and efficiency. Skills, experience, and qualification required for the role. · Bachelor’s degree in Engineering · Proven experience in project management within a relevant industry. · Strong technical, organizational, and analytical skills. · Proficiency in project management · Excellent communication and interpersonal skills, with a focus on collaboration and stakeholder satisfaction. Experience in the similar role for 2 years is desirable. If you’re a results-driven Project Engineer ready for a dynamic and impactful role, we’d love to hear from you! Please submit your resume, detailing your experience and qualifications. Hour: 37.5 Hours per/week
Job Title: Lead Barista Contract Duration: November 2024 - January 2025 Days / Hours: - Flexibility with your working schedule will be required. Days and times may need to change based on demand - The cart is due for delivery early/mid November, at which point this role will commence - Starting days: Wednesday - Sunday (potentially subject to change) - Hours: 10am - 6pm (could evolve to start from 8am) Location: Hackstons, 3-4 William Street, Knightsbridge, SW1X 9HL About the role: - The aim of the coffee cart is to drive footfall into the Hackstons store. We would like this individual to support educating customers on the Hackstons store, our range and encourage them to go into the store and explore our range of whiskies, fine wines and spirits. - This Barista role will be permanently outside our Knightsbridge store , operating on a Coffee Cart - We will provide a limited coffee offering: espresso, macchiato, long black, flat white, latte, cappuccino, hot chocolate and mocha. No teas or decaf will be provided (initially) - The Hackstons store will be closed on Christmas Day (25.12.2024) and New Years Day (01.01.2025), and you will not be required to work, however the store will be open on Boxing Day (26.12.2024) and you will be required to be available for this day. Skills and Experience Required: - Must have prior experience making barista-style coffee - A passion for coffee and other beverages. - Experience using contactless payment systems - Excellent communication skills - Expert coffee knowledge - A willingness to understand and learn about the Hackstons offerings so that you can educate potential customers as to why they should come into the store - Customer service skills that are second to none - The ability to build rapport with customers - Understanding of food safety - Attention to detail - Flexibility - Punctuality About Hackstons: Originally establishing our name in cask whisky ownership, our very inception derives from offering alternative ownership avenues, viewing whisky and spirits as multifaceted assets, not only for their primary function of consumption, but as unique portfolio diversifiers. Recognising our clients’ appreciation for fine and rare collectibles, we moved to open a physical retail store in the heart of Knightsbridge, and an eCommerce site, developments that mark an evolution in our approach to ownership, providing individuals with the opportunity to purchase fine and rare bottles in both online and physical retail spaces. Meticulously designed to provide clients with a bespoke service with any purchase, this addition to Hackstons encompasses the fully cyclical service from ownership, onward selling, bottling, sale and purchase all under one roof. Salary: £12-14 per hour (DOE)
Join Our Family: Commercial Kitchen Engineer Wanted! Are you a skilled Commercial Kitchen Engineer looking for a fresh start? We’ve got an exciting opportunity for you to join our close-knit, family-run business based near London. We’re on the hunt for talented engineers with COMCAT qualifications to help us keep the kitchens of London and the surrounding counties cooking! Your Role: As part of our dedicated team, you’ll be responsible for the repair, servicing, and maintenance of a wide range of gas and electric commercial kitchen equipment. With no on-call or weekend work required, you’ll enjoy a great work-life balance while making sure our clients’ kitchens are always in top shape. What’s On Offer: Salary: £40,000 - £55,000(DOE) Hours: 40 hours per week Overtime: Time and a half (Mon-Sat), double time on Sundays & bank holidays Holidays: 25 days + 8 bank holidays Perks: Smartphone, tools, uniform, company van, and fuel card Travel: Paid from the moment you leave your door. What You Need: - COMCAT 1, 2, 3, and 5 qualifications - Relevant electrical experience (18th or 17th edition) - A full driver’s licence, preferably not more than 6 points on your licence. Ready to take the next step in your career? Don’t miss this opportunity to work with a team that values your skills and offers fantastic benefits. Apply now and become a vital part of our family! INTERESTED APPLY TODAY
About Us: We are a leading skin aesthetics and wellbeing clinic, dedicated to providing exceptional customer care and advanced aesthetic treatments to enhance confidence and wellbeing. As we expand to new locations, we are seeking a warm, professional, and experienced Receptionist to join our dynamic team and become a part of our exciting growth journey. Position Overview: The Receptionist will be the first point of contact for clients, ensuring a seamless and welcoming experience from the moment they walk in. This role is ideal for someone with a passion for the beauty and wellness industry, who understands the importance of customer service and has the ability to manage a busy, client-centered front desk. Key Responsibilities: Greet and welcome clients, providing an outstanding first impression. Manage appointment bookings, both over the phone and via our online booking system. Assist with client inquiries regarding treatments, products, and services. Maintain a clean and organized reception area, ensuring a calming and professional atmosphere. Process payments and manage the daily cash flow accurately. Handle administrative tasks such as answering phone calls, emails, and handling mail. Support the clinical team in ensuring all client records and information are accurately updated. Qualifications and Experience: Previous experience as a receptionist or in a customer-facing role, ideally within the beauty, aesthetics, or wellness industry. Strong organizational skills with a high level of attention to detail. Excellent communication and interpersonal skills. Familiarity with booking and scheduling software. Ability to handle a fast-paced environment with a calm, positive attitude. Passion for the beauty and wellness industry and a commitment to providing exceptional client service. What We Offer: Competitive salary based on experience. Opportunity to grow within a fast-expanding clinic. Training and development to enhance your knowledge of aesthetics and wellbeing treatments. Discounts on clinic services and products. A supportive and friendly team environment. If you’re enthusiastic about delivering top-notch customer service in a luxury beauty and wellness setting, we’d love to hear from you!
We are a reputed company based in East London. We are looking for a Sales administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support to sales department. It is a full time position requiring 40 hours a week, Monday to Friday with some weekends as and when business need arises. As a Sales Administrator, you will be- - Taking orders from existing and new clients - Order stocks - Liaise with suppliers - provide after sale support, for example take ownership of bad stock and replace them promptly - Keep customer record - Generate sales report and report to the Directors - Provide overall administrative support to the whole sales department In assessing your suitability and credibility, we will be looking for- - Communication skills - Customer service skills - Attention to detail - Some IT skills - Having workable knowledge of Hindi, Urdu and Bengali will be a bonus.
We specialise in offering high-quality products and creating a unique shopping experience for our customers. We believe in building strong relationships with our clientele and providing personalized service that sets us apart from the competition. We are looking for a Sales Assistant to become an integral part of our team, helping us continue to grow and serve our community. Job Summary: The Sales Assistant will be a key point of contact for customers, guiding them through their shopping experience and ensuring they find what they need. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for connecting with people. You will handle a range of responsibilities, from maintaining an organized sales floor to providing knowledgeable product recommendations. Key Responsibilities: - Engage with Customers: Welcome every customer with a friendly attitude and offer assistance in finding products that match their preferences and needs. Make recommendations based on customer interests and product knowledge. - Maintain Product Knowledge: Stay up-to-date on product features, new arrivals, and promotions. Use this knowledge to assist customers in making informed purchasing decisions. - Support Team Goals: Contribute to store sales targets by meeting personal sales goals and supporting team initiatives. Proactively seek opportunities to upsell or cross-sell products to increase overall store revenue. - Problem-Solving: Address customer concerns or complaints quickly and professionally, providing solutions that maintain customer satisfaction while aligning with company policies. Skills and Qualifications: Customer-Centric Mindset: Ability to genuinely connect with customers and create a positive, welcoming atmosphere. Product Awareness: Eager to learn about new products and convey information clearly to customers. Effective Communication: Confident verbal skills to engage with customers and team members. Team Collaboration: Comfortable working alongside others to achieve common goals and support a cohesive work environment. What We Offer: Growth Opportunities: We believe in nurturing talent from within and providing opportunities for career advancement. Supportive Work Environment: A collaborative team that values your contributions and supports your growth. Training and Development: Ongoing training to help you stay up-to-date with our products and develop new skills. Job Types: Full-time, Part-time Work Location: In person