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Client Account Manager (Logistics/Freight Industry) Full time, permanent position Location - Mostly remote with travel to the office in Manchester if and when required. Working hours: Monday – Friday, 08:30am - 05:30pm (42.5 hours) Our client (A global 3rd Party Logistics Provider) are seeking an experienced Client Account Manager to join our client's growing Sales Team. The ideal candidate will be an experienced and commercially driven Account Manager with a strong background in the logistics sector, particularly within airfreight services. With a minimum of five years’ experience in a similar role, they will bring a proven track record of growing key accounts, delivering against revenue targets, and identifying new business opportunities. Possessing specialist knowledge of Airfreight Dangerous Goods by Air and Road, they will be confident managing complex client requirements while building long-term, value-driven relationships. Highly proactive and customer-focused, the successful individual will thrive in a fast-paced environment, balancing account development with new business activity, and working collaboratively to deliver exceptional service and sustained growth. You'll be responsible for: Over achieving revenue and profit targets for your nominated existing accounts Driving growth of the business through new customers and enhanced offerings from existing customers Producing annual Account Plans for nominated accounts Managing the customer contracts / SLAs Ensuring that the appropriate KPI measures are in place to ensure we meet our client's contract / SLA customer commitments and to enable internal monitoring of the customer’s performance against the Account plan Introduce (as appropriate) the full range of propositions to customers Build and maintain strong and long-lasting relationships with specified customer(s) Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence Establishing key contacts, relationships and connections across the wider sector Developing a deep understanding of the customers’ business including group and extended opportunities, competitive influences on the business, networking opportunities and customer competitors where our client could seize a marketing opportunity Ensuring customers are aware of the latest solutions to drive efficiencies, grow the business and maximise potential Being the advocate for client needs within specific resource constraints Identifying cross-functional service/product opportunities Overall Purpose & Scope of the position: Over achieve revenue and profit targets for your nominated accounts Win new accounts Driving growth and development of the business through key accounts Take ownership and coordinate the management processes in line with the business and customers’ requirements Forward planning for future requirements Review and develop processes to help standardise, minimise waste and increase efficiency Manage weekly customer appointments Develop systems to promote transparency within the department and reporting Take a proactive approach in reducing costs and improving efficiency Keeping the teams and the business well informed Maintaining and recording accurate data within the CRM system on a daily/weekly basis. The successful candidate will have the following key skills & experience: Demonstrable achievements in a similar role within the logistics market with at least 5 years continued experience with specialist knowledge of Airfreight Dangerous Goods by Air & Road Proven record of achieving revenue and profit targets Proven ability to grow accounts within the logistics market place through increased engagement and identifying opportunities Experience of working within a fast paced, high growth logistics environment New business success Excellent negotiating skills Minimum 5 years Air Freight experience within the logistics industry. A dynamic, pro-active approach to working with customers, quickly addressing their needs and ensuring any issues and challenges are resolved swiftly A proven ability to put the customer’s requirements at the heart of what we do, striving to deliver high quality customer service at all times Strong understanding of B2B and working collaboratively across functions to achieve success Demonstrable ability to communicate, present and influence credibly and effectively at all levels of organisations Track record of managing multiple commercial processes (budgets, contract renegotiation, KPI measurement), forecasting precisely, and identifying the solutions we can offer resulting in a positive commercial outcome for our client and their customers Full Clean Driving License Company benefits: 25 days holiday plus bank holidays with option to purchase up to an additional 5 days. Basic salary plus car allowance Some examples of suitable company backgrounds include: DHL, UPS, Schenker, Kuehne & Nagel, Davies Turner Or other freight forwarders, particularly those with experience selling airfreight services. The successful candidate will preferably be based in the Midlands or Northwest. This position may include requirements to travel in the UK and abroad. If you're an experienced Client Account Manager within the Logistics/Freight Industry, please apply with a copy of your CV. We'd love to hear from you

Manchester City Centre (Hybrid: 3 days office, 2 days remote after probation) Salary: £27,300 Start Date: 23rd March 2026 Full‑time, 37.5 hours per week About the Role We are a long‑established, award‑winning investment platform supporting over half a million customers across the UK. For nearly 30 years, we've helped people take control of their financial futures with transparent, simple, flat‑fee investment solutions. We are now looking for an outstanding Customer Services Representative to join our brand‑new, purpose‑built Specialist Contact Centre in Leeds City Centre. In this role, you will be the first point of contact for customers who rely on us to manage their pensions, ISAs and investment accounts. You'll hold professional, supportive conversations, understand customer needs, and take ownership of each interaction to ensure every customer receives an exceptional experience. What You'll Do Answer inbound calls and provide clear, accurate guidance to customers Support customers using Trading Accounts, Stocks & Shares ISAs, and SIPPs Handle complex queries with high attention to detail and professionalism Manage multiple systems and tasks in a fast‑paced contact centre environment Stay calm and composed during busy periods and challenging situations Build strong customer relationships and deliver excellent service Represent our values of fairness, clarity and customer focus Working Hours & Shifts 37.5 hours per week, Monday to Friday Shift pattern includes: 7:45 - 16:15 8:30 - 17:00 9:00 - 17:30 9:15 - 17:45 (rotational)Once trained in international dealing, you will work one week every 8 weeks on a 12:30 - 21:00 shift (subject to business needs). What We're Looking For Experience in a contact centre environment handling complex queries A real people person with strong listening and communication skills Customer‑focused, motivated, and able to handle pressure professionally Ability to learn detailed product knowledge and explain it clearly Strong multitasking and system‑navigation skills Confident making decisions and knowing when to escalate Team‑oriented, supportive, and committed to personal growth Experience working in an FCA‑regulated business is desirable but not essential Key Requirements Ability to build rapport across phone, email, and written channels Strong IT skills across a variety of internal systems Ability to manage customer information accurately and securely Resilience, attention to detail, and excellent time management Ability to handle enquiries, manage access, and resolve complaints Desirable Experience Understanding of Consumer Duty requirements Knowledge of investment products or pension services Previous experience in financial services or a similar customer‑based role What You'll Get Comprehensive induction and training programme Ongoing support from your Team Lead 3‑tier progression pathway with clear opportunities for career development The chance to work in modern, purpose‑built offices A supportive, people‑focused working environment Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Java Senior Software Engineer Java Senior Software Engineer - Java, Spring, TypeScript, Node.js, RESTful APIs, SQL, NoSQL, Docker, Kubernetes, IaC (Terraform, CloudFormation), CI/ CD - Remote (Manchester) - £70-80k My client has an urgent need for a Java Senior Software Engineer to join a rapidly-expanding and talented Engineering team. You will play a key role in the design and build of scalable, cloud-native applications across the full stack, working with microservices and automated delivery pipelines. Java Senior Software Engineer Role and Responsibilities: - Design and build high-quality, scalable, full stack Java-based software solutions - Build Java/ Spring microservices and backend APIs for a variety of customer needs - Develop both frontend and backend services using TypeScript, Node.js - Build suitable infrastructure using Terraform/ CloudFormation and implement cloud-native and serverless architectures - Build reliable and robust database solutions using both SQL and NoSQL Java Senior Software Engineer Skills and Experience: - In-depth software development expertise with Java and Spring/ Spring Boot - Substantial experience building services using TypeScript and Node.js - Detailed, hands-on knowledge of building microservices architecture and RESTful APIs - Strong database experience within both SQL and NoSQL environments - A thorough knowledge of both IaC (Terraform/ CloudFormation) and CI/ CD pipelines - Experience with Golang, Rust and/ or Python would be ideal. My client has an outstanding engineering culture and a focus on outcomes and you will work in cross-functional teams with leading-edge ways of working and an enlightened view of collaboration. This role is based remotely with very occasional (optional) visits to the companys headquarters to meet the rest of the team Java Senior Software Engineer - Java, Spring, TypeScript, Node.js, RESTful APIs, SQL, NoSQL, Docker, Kubernetes, IaC (Terraform, CloudFormation), CI/ CD - Remote (Manchester) - £70-80k Essential Recruitment is a specialist Tech recruitment business with an in-depth understanding of the rapidly-changing nature of the Tech market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery TPBN1_UKTJ

Applications Engineer / Technical Support Engineer / Installation Engineer required to join a leading global leading engineering manufacturer of machine tools. The successful Applications Engineer / Technical Support Engineer / Installation Engineer will be responsible for providing technical support, including, installations, customer training and maintenance, assisting with product selection, preparing quotations, and ensuring customers receive the best engineering solutions for their machine tools across the UK and Ireland. This is a remote role with regular travel to customer sites. The Applications Engineer / Technical Support Engineer / Installation Engineer will ideally have experience in engineering applications, technical support, or sales within machine tools, cutting tools and CNC machines. Package £35,000 - £40,000 depending on experience 25 days holiday + bank holidays Company pension scheme Company Car Career development opportunities Applications Engineer / Technical Support Engineer / Installation Engineer Role Analyse customer requirements to recommend tailored machine tool products & solutions. Provide technical support, troubleshooting and product recommendations for various machine tools and accessories to customers and internal teams. Prepare technical proposals, quotations, and ensure compliance with industry standards for machine tool and cutting tool applications. Collaborate with R&D and production teams to enhance machine tool products and develop new solutions. Support sales teams with technical expertise on machine tool and cutting tool products during customer meetings and events. Liaise with various engineering departments Applications Engineer / Technical Support Engineer / Installation Engineer Requirements Experience as an Applications Engineer, Technical Support Engineer, Sales Engineer, or similar within the machine tool or cutting tool industry. Strong knowledge of machine tool and cutting tool products. Full training provided. Familiarity with ERP/CRM systems such as SAP or Salesforce is desirable. Technical mechanical engineering degree, HND, BEng or similar is advantageous. Willingness to travel for customer visits and sales support when required across the UK and Ireland

Senior Customer Success Manager. Senior Customer Success Manager. Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory.

Customer Success Engineer – EV Charging Infrastructure – Remote with travel!. Our client is a global leader in electric vehicle charging solutions, delivering AC, DC and V2G technology to customers in more than 50 countries, and now rapidly expanding across Europe. With this expansion comes the

We are looking for a reliable and sports-savvy Customer Support Agent based in Panama to join our remote team. Monitor live games and understand context to better assist customers. Strong betting + customer support experience: ~$8–$10/hr.

A health-tech startup in Greater London is seeking a Customer Support Manager to lead their Customer Support team. The ideal candidate will have proven experience in a fast-paced service environment and a customer-first mindset. This position offers a competitive salary, remote flexibility, and oppo

This fully remote role, with occasional training in London, demands strong organisational skills and previous customer-focused management experience. A reputable social enterprise is seeking an Ergonomic Team Lead to manage their team and ensure exceptional customer service for clients.

A leading technology firm is seeking a Solutions Engineer to build relationships and guide customers through their implementation journey. This role requires 2+ years of experience in a customer-facing technical position supporting SaaS solutions. Key responsibilities include managing customer journ

A fast-growing SaaS company is seeking a Customer Success Manager to own and manage high-value enterprise accounts across the UK. Competitive salary package of £90k - £110k base plus benefits, including stock options and remote working opportunities.

Travel Customer Service Representative (Remote). Interested candidates are encouraged to apply today and join our remote travel support team. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experienc

A leading hospitality service provider is looking for enthusiastic individuals for a remote Guest Services position. The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues.

Please include Data Entry Clerk / Customer Service Assistant – Remote in the subject line. This dual-role position is ideal for candidates who thrive in a fast-paced environment, have excellent communication skills, and can seamlessly manage both administrative data tasks and customer service inqu

Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service. Keep records of customer interactions, process customer accounts and fil

A UK-based employment agency is looking for a Data Entry Clerk to work from home as a Customer Service Administrator. The ideal candidate will communicate with customers through various channels and provide informed responses to inquiries about products and services.

A nationwide installation business in the UK is seeking a proactive Customer Service / Administrator to join their remote team. This role involves providing exceptional customer service and administrative support, handling inquiries via phone, email, and chat. Candidates should have at least 2 years

A leading analytics company in the UK seeks a Customer Success Manager to act as a champion for customers. This is a remote-only position well-suited for professionals passionate about customer success. This role involves understanding customer goals, driving adoption, overseeing renewals, and solvi

A venture-backed cybersecurity startup is seeking an Experienced Customer Success Manager. This role focuses on driving customer adoption and ensuring success across security and compliance objectives. Work in a remote-first environment while contributing to a mission-critical challenge in cybersecu

Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;. You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks. Customer s

A leading technology and transformation solutions provider in Greater London is seeking an experienced Service Delivery Manager.The role involves managing client relationships and ensuring successful service delivery in alignment with best practices.Applicants should have over 7 years in Service Del

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. This role includes strategic leadership responsibilities across all customer interactions and engagement

This remote position requires strong communication skills and familiarity with customer success tools. A leading SaaS company is looking for a Customer Success Manager to enhance client relationships and ensure satisfaction. The ideal candidate should have over 3 years of experience in Customer Succ

Experience in phone-based customer service. Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers. Join our award-winning company's Customer Care department with great opportunities for growth in your career.

This role involves building relationships with existing customers to create advocates, managing customer advocacy programs, and collaborating across various teams. A leading contact center solutions provider seeks a Customer Marketing Manager for a 12-month contract in the UK or the Netherlands.

A leading SaaS company is seeking a Customer Service Manager to enhance customer engagement and retention. This remote role involves working closely with clients to ensure satisfaction and drive use case adoption. Candidates should have 2+ years in enterprise software, strong communication skills, a

A leading customer success platform is seeking a Principal Customer Success Manager to drive value for high-ARR accounts in a remote role. The ideal candidate has over 10 years in customer success, with experience managing significant accounts and an established track record in leading cross-functio

A healthcare technology firm based in London is seeking a Customer Success Manager to own the customer journey from onboarding to support. The role involves building strong relationships with customers, providing exceptional service, and collaborating with teams to enhance product delivery. This rem

A leading recruitment company is seeking a Head of Customer Success to lead strategies for Salesforce SaaS clients. You will drive customer satisfaction and retention, utilizing your experience in the SaaS environment.

Travel Customer Service Representative (Remote). This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. Customer service experience (travel, hospitality, or service-related experience preferred

Our results-first mindset delivers tangible results for customers. We release new features based on customer feedback swiftly, and we sort issues before they can impact profitability. It means every part of the business, from product design to customer support is handled with care and accountability

A leading SaaS solutions provider based in the UK is seeking a Manager of Customer Success to lead a team of Customer Success Managers. In this remote role, you will drive client retention, adoption, and growth by fostering a customer-centric culture. The ideal candidate has over 5 years of experien

A leading mutual life and investment company in the UK is seeking a Medical Underwriter to ensure accurate and fair underwriting decisions while providing exceptional customer service.

A leading insurtech company in the United Kingdom is seeking an experienced Claims Adjuster to manage a portfolio of high-frequency, low-value claims.The ideal candidate will have at least 2 years of experience in UK claims, particularly in commercial and personal property.This position emphasizes a

A leading multilingual support firm is seeking a Multilingual Customer Support Agent to handle inquiries and provide support. The role is remote in Greece but offers relocation assistance to Athens. Apply now to join a dynamic team focused on customer service excellence.

Ein führendes Unternehmen im Bereich Meeting-Management sucht einen motivierten Customer Development Representative (m/w/d), der das Customer Success Team unterstützt. Sie arbeiten remote aus Europa, bringen fließende Deutsch- und Englischkenntnisse mit und lieben es, Beziehungen zu Stakeholdern

A leading healthcare technology company in the UK is looking for a Clinical Customer Experience Specialist to enhance customer engagement and support the adoption of ear and hearing health services. This position offers remote working flexibility with frequent travel across the UK.

A leading technology firm in Greater London is seeking a Customer Success, Service Delivery, and Account Manager to develop and manage strategic customer relationships. The role emphasizes service excellence, operational delivery, and account growth, ensuring customers receive consistent value. Idea

A market-leading digital services organisation in Greece is looking for candidates fluent in French (B2–C2) for a remote role assisting global customers. Responsibilities include providing customer support via phone, email, and chat while maintaining high satisfaction levels. Good English communic

A leading energy solutions provider is seeking a Client Partner to enhance customer relationships and drive value. The role includes nurturing customer portfolios, ensuring satisfaction, and maximizing revenue through effective stakeholder management. Candidates should have a strong understanding of

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support.

A leading SaaS company in the UK is seeking an experienced Customer Success Manager to oversee customer accounts and drive adoption of their platform. This role requires strong customer management skills, deep product knowledge, and the ability to proactively prevent churn.