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Medlock Electrical Distributors is seeking an ambitious and experienced Branch/Showroom Manager to lead our established electrical wholesale branch and associated decorative lighting showroom in Newbury Park. This is a fantastic opportunity to manage a dual-focus business where you can drive both electrical trade sales and the commercial success of the decorative lighting showroom. Why join the Medlock Family? • Dual Focus Opportunity: Lead a thriving branch that successfully combines core electrical wholesale services with a high-profile decorative lighting showroom, offering a diverse commercial challenge., • A Legacy of Success: Medlock is the UK’s leading independent electrical wholesaler with over 110 years of history, 50+ branches, and 10 lighting showrooms. You'll be joining a stable, growing business where you're a valued member, not just a number., • Established Local Presence: The Newbury Park branch is a successful, established site, offering a dynamic and supportive environment to grow your career within the local community., • Exceptional Package: We offer a highly competitive salary, bonus scheme, and a comprehensive benefits package designed to secure your future. The Role: As a Branch Manager, you will be the commercial and operational leader of the Newbury Park location, with oversight of both the trade counter and the decorative lighting showroom. • People & Culture: Manage, mentor, and develop a high-performing branch team across both the wholesale and showroom functions., • Commercial Growth: Promote the business, expand the trade customer base, and drive sales growth across both the electrical and lighting product lines., • Customer Excellence: Aim for exceptional customer service, cultivating strong trade and retail relationships to ensure the continued success of both departments. What Are We Looking For: We are specifically seeking proven electrical wholesale professionals with a passion for leadership and commercial growth. Experience engaging within designer, architectural or commercial lighting is highly valued. • Proven Track Record: Required experience of managing a full-service electrical wholesaling business (1+ years)., • Design & Specification Experience: Experience working with, supplying, or managing relationships with architects, interior designers, or specialist lighting suppliers is a significant advantage., • Commercial Acumen: Sound commercial judgement and the energy and enthusiasm to continually develop the business., • Leadership Skills: Strong people management skills and an appreciation for the difference in managing trade and showroom teams. The Package: What will you get in return? • Competitive salary and bonus package, • Company car, • Private Medical Insurance, Life Assurance and Pension Scheme to secure your future., • Pension scheme, • Sick pay If you are an experienced Branch Manager in the electrical wholesaling or decorative lighting industry, we encourage you to apply. Please send your CV and a cover letter detailing your experience and success in the electrical wholesale industry to: Job Type: Full-time Additional pay: • Bonus scheme

Company Description THE WELLNESS POD is a new concept boutique wellness business based in a highly established beauty brand location Gina Conway Salon and Spa. Looking to expand and grow its health and wellbeing side of the business. The role will be around growing the business, nurturing clients, and building the brand locally and then expanding through the UK. We are looking for a dynamic, people-focused individual with a passion for wellness to join our growing team in Wimbledon. This is not a typical front-of-house role. We are looking for someone who thrives on building relationships, growing a business, and creating exceptional client experiences within the wellness industry. You will play a key role in driving revenue, nurturing clients, and helping expand our brand locally. If you love wellness, enjoy sales, and are excited about helping a boutique business grow, this role offers a unique opportunity to make a real impact. Role Description Your Role This role combines sales, marketing and client experience, making you a key part of the business's growth. You will: Drive Sales & Business Growth • Conduct consultations with new clients, • Recommend appropriate treatments, programmes or memberships, • Convert enquiries into loyal clients, • Follow up with prospective clients and nurture relationships, • Help create and capture engaging social media content, • Assist with marketing initiatives and local partnerships, • Support events, workshops and community collaborations, • Create a warm and welcoming environment for clients, • Build genuine relationships with clients, • Personalise the client journey, • Encourage repeat bookings and referrals The Ideal Candidate You are: • Passionate about health, beauty or wellness, • Naturally confident in sales and client conversations, • Highly people-focused and relationship-driven, • Energetic, proactive and entrepreneurial, • Comfortable creating social media content, • Excited about helping grow a boutique wellness brand Qualifications • Strong Analytical Skills to assess data, track performance metrics, and develop actionable insights., • Excellent Communication and interpersonal skills to effectively collaborate with teams and engage with clients., • Proficiency in Customer Service and Customer Experience to understand and respond to client needs and enhance their satisfaction., • Strong Project Management skills, including the ability to plan, organize, and coordinate multiple initiatives., • Proactive problem-solving abilities and the capacity to work efficiently in a dynamic environment., • Experience in the wellness industry or a related field is highly advantageous., • Bachelor’s degree in Business, Marketing, or a relevant discipline is preferred but not mandatory. What We Offer • Opportunity to grow with a fast-growing wellness business, • A collaborative and inspiring environment, • Ongoing learning within the wellness industry, • Competitive salary + performance incentives

Build a rewarding sales career with Protect Line! Looking for more than just a job? Want to build a career where you can earn big, grow fast, and feel good about what you do every day? At Protect Line, we help protect what matters most – families, futures, and peace of mind. And we’re looking for people like you to join us. No sales experience? That’s absolutely fine. If you’ve got the drive, we’ll invest in the rest. Already experienced? We’ll give you the platform, support, and rewards to level up even further. As part of your training, you’ll spend 6 weeks in our Bournemouth Head Office, in a programme designed to take you from beginner to sales professional. With your dedication and our support, success is within reach. The Role: Sales Executive You’ll be speaking to people who’ve already shown interest in life insurance – no cold calling strangers out of the blue. Your day-to-day will look like: • Having meaningful conversations with customers about what (and who) they want to protect, • Asking thoughtful questions to understand their situation and uncover their needs, • Using active listening and strong reading and attention to detail to truly understand each customer’s situation, • Matching customers with the right protection plan so they can feel confident about their future, • Working in a role that beautifully blends structure with freedom: you’ll have clear scripts and frameworks so you know where you’re heading, but you’ll also have the freedom to personalise every interaction so each conversation feels as unique as the customer you speak to Who this role could suit: You might be: • Just starting out and looking for a proper career, not just a job, • Moving from retail, hospitality, or customer service into something with higher earnings, • Already in sales and wanting better training, culture, or commission You’ll thrive here if you are: • A natural communicator – you’re comfortable talking to anyone and building trust quickly, • Curious – you like to ask questions and really understand what people need, • Resilient – you don’t give up easily and you’re motivated by targets and results, • Goal-driven – you want to earn well, progress quickly, and build a proper career Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values (and what they mean day to day) Our values aren’t posters on a wall – they guide how we show up every day: • Care – for our customers, for each other, and for ourselves, • Collaborate – we work as a team, share what works, and celebrate wins together, • Dare – we’re not afraid to try new things, give feedback, or push for better, • Deliver – we do what we say we’ll do, and we own our results If that sounds like your kind of environment, you’ll fit right in. Why Choose Protect Line? We know you’re not just choosing a job – you’re choosing a lifestyle, career, and future. Here’s what we offer: • Rewarding Pay: Kick off with £30,778 base and enjoy uncapped commission with a realistic OTE of £55,000 – your effort, your earnings, • 4 Day Working Week: Exceed targets by Thursday and enjoy your Friday off fully paid, • Core 100 Club: Exclusive rewards, nights out, and access to our Core 100 Lounge for top performers, • Career Growth: Our platinum pathway is your ladder to success – unlock higher earnings and perks like car and wellbeing allowances., • Enhanced Family Leave: Maternity, paternity, adoption, and surrogacy support when life changes in big ways, • Flexible Time Off: Holiday that increases with service, plus options to buy extra days or cash in what you don’t use. Plus, take paid leave for appointments, emergencies, or any of life’s surprises., • Celebrate Life: Extra paid days for your birthday, your wedding, your child’s first birthday, and even buying a new home, • Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work, • Epic Company Events: Our Summer and Christmas parties are legendary—get ready to join the fun, • Sabbatical Opportunities: After 15 years, take 4 weeks paid to travel, reset, or do something big., • Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire, • Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits, • Secure Your Future: Benefit from our pension scheme, death in service benefits, and more So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary, we strive for extraordinary! So, if you're someone who loves turning good outcomes into great ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing! If you’re someone who wants to turn good outcomes into great ones – for yourself and for our customers – we’d love to hear from you. Whilst we would love to be able to respond to every application we receive, it isn’t always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.

We are looking for someone enthusiastic and personable to join our Favourbrook menswear team in Pall Mall & Piccadilly Arcade, SW1. You will need to enjoy dressing clients and be good at establishing relationships in order to deliver superb customer service. Your core responsibilities will be as follows: • Drive sales and manage sales demands of the shop floor in Pall Mall, SW1., • Provide operational support. Your duties are as follows: • Exceed expectations in customer service management, providing a unique and special experience for new and returning customers. Our customers come to us for specialist knowledge and flair in putting an outfit together., • Understand the product and product mix intricately, paying close attention to detail on fit, construction and technical specifications. Show ability in translating your understanding of these things and communicating them appropriately on the shop floor to customers, other staff and the tailors. You will be trained how to take measurements for made-to-measure orders and pin alterations., • Show excellent written and verbal communication with staff, customers and suppliers; making sure staff/customer/shop order, issues and enquiries are dealt with efficiently and fed back through the necessary channels., • Maintain a clean and safe shopping and working environment, adhering to housekeeping standards at all times and monitor building maintenance, communicating appropriately and taking action where necessary. Hours are Monday to Saturday 9.45am - 6pm, 5 days a week. Salary depending on experience. Previous luxury clothing retail experience essential. If interested, please email your CV and covering letter to

Supervisor - Chelsea We are looking for a full-time Supervisor for our flagship Chelsea store. The store is situated on the charming Pavilion Road, just off Sloane Square. The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business. A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. Its varied, fast paced and fun. We’re nothing without our people and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery. We are looking for someone with existing retail Supervisor experience, or someone with at least 2 years retail experience who is looking to take the next step. If this sounds like you then join our club! Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.We love organisation and we keep our store immaculate. This role would suit someone who is passionate about stationery, reliable and looking to pursue a career in retail. If you love working with people and enjoy being part of a small and hardworking team then please get in touch. Papersmiths Perks Staff discount An extra day of holiday after 1 years service A 3 tier stationery allowance to use in our shop annually up to £300 Free sweet treats when you hit store targets A brand ambassador scheme to join our founder on buying trips Duties Include Store Management Assisting Retail Operations Manager in training, motivating and managing our team Assisting with recruiting new Papersmiths Follow our existing systems and introduce changes to make them more efficient and enjoyable Assisting Store Manager with holiday and absence management Supporting Retail Operations Manager with day to day running of the store Driving sales and meeting sales targets Managing instore systems including our POS, Lightspeed Ensuring the interior and exterior of the shop and stockroom are immaculate Enlist the help of others when needed to fix problems quickly Keeping stocked with necessary supplies Prepping, updating, replenishing resources and task sheets Customer service and making sales Banking and sales reporting Inventory Management Processing deliveries Supporting Retail Operations Manager with annual stock checks Visual Merchandising Take direction from our Head Office Team to create new displays Direct the refreshing and maintenance of displays as necessary ( daily - weekly) Assist with the installation of window displays Skills Required Supervisor experience : 1 year ( preferred ) Retail experience : 2 years ( mandatory ) Commercially minded Customer centric with a positive attitude Confidence to demonstrate products Experience in sharing specialist knowledge with customers Excellent communication skills Visual merchandising skills Able to work weekends and holidays as required Job Type This is a permanent, full-time role based at our store on Pavilion Road, Chelsea. SW1X 0AW. Start date April / May 2026 To apply, please send your CV and covering letter including your availability, to our Retail Operations Manager, Alli at . Good luck!

We’re recruiting on behalf of a vibrant, high-footfall shopping destination in North London for a Commercial & Tenant Experience Coordinator. This is a dynamic, hands-on role at the heart of a busy and diverse retail environment. It’s ideal for someone commercially minded, people-focused and proactive - someone who enjoys being on-site, building relationships and bringing ideas to life. You’ll support the day-to-day management of a thriving shopping centre while leading on: • Pop-ups, promotions and commercialisation opportunities, • Tenant engagement and relationship management, • Placemaking, events and customer experience initiatives, • Income generation across mall space, kiosks and car park activity, • Site standards, compliance and reporting You’ll act as a key point of contact for tenants, contribute to leasing decisions through trade data and feedback, and play an active role in ensuring the centre is safe, welcoming and commercially successful. This role also includes Duty Management responsibilities on a rota basis. We’re looking for someone who: • Has experience in retail, property, promotions, marketing or a similar environment, • Is commercially aware and confident driving income opportunities, • Enjoys tenant liaison and stakeholder engagement, • Is organised, solutions-focused and comfortable managing multiple priorities, • Communicates confidently and builds strong working relationships, • Takes pride in high standards and delivering great customer experiences, • Is confident with Microsoft Office and reporting systems, • Has an interest in ESG and community-focused placemaking What’s on Offer: • Competitive salary and bonus scheme, • Pension, life assurance and income protection, • 23 days holiday + bank holidays (rising with service) plus wellbeing days, • Professional development support, including sponsorship for qualifications, • Employee discounts and wellbeing support, • Season ticket loan and cycle to work scheme, • Inclusive, collaborative working culture This is a fantastic opportunity for someone who enjoys variety, visibility and impact - and wants to play a key role in shaping how a retail destination looks, feels and performs. If you’d like to find out more, please get in touch directly via LinkedIn message for a confidential conversation. 📩

Can you drive double-digit growth while fuelling a global force for good? My client is a unique, impartial organisation at the heart of the UK food and consumer goods landscape. Operating with a charitable status, they serve as a strategic foresight and learning partner for the entire agrifood supply chain, reinvesting 100% of their profits into social impact. This is a consultative, new-business-acquisition role based in Watford (Hybrid), joining a team currently experiencing significant growth and exceptional client loyalty. To continue their double-digit growth trajectory, my client requires an ambitious commercial professional who excels at strategic client acquisition. You won’t just be selling a service; you’ll be providing strategic insights and foresight to manufacturers, retailers, and service suppliers, ensuring they have the tools to thrive in a complex marketplace. • Ownership of the Lifecycle: Take full responsibility for the end-to-end sales process, from initial outreach and building rapport with cold and warm leads through to successful conversion., • Consultative Acquisition: Deeply understand each client’s unique challenges and objectives to identify the right solutions across online services and consulting portfolio., • Pipeline Management: Maintain and manage a robust, accurate pipeline, ensuring precise forecasting and seamless internal collaboration to deliver a "best-in-class" onboarding experience., • Industry Presence: Represent the brand at industry events and networking opportunities to strengthen its presence across the FMCG and retail sectors. You are a proactive, resilient, and tenacious professional who thrives in a high-performance, customer-focused culture. • Proven Track Record: At least 2+ years of experience in a B2B, quota-carrying role, specifically working with FMCG and/or retail clients., • Consultative Expertise: Demonstrable skills in building and managing robust pipelines and the confidence to engage with senior decision-makers both in-person and virtually., • Collaboration & Initiative: A self-motivated individual comfortable working on their own initiative, whilst being a keen collaborator and team player., • Strategic Acumen: A strong understanding of business issues affecting the industry and the ability to adapt to new products and services., • Networking: Ideally, you possess an existing network of contacts in the FMCG/Retail space and have a natural flair for creative problem-solving. My client is proud to be a Great Place to Work, offering a package that empowers you to manage your own time and career: • Basic salary of £40,000 per annum plus a £5,500 car allowance., • Hybrid working, 28 days' annual leave (plus bank holidays), Holiday Flex, and Early Finish Fridays., • Market-leading pension, discretionary bonus scheme, private medical insurance, Life Assurance, and a "Doctor at Hand" service., • Access to gym and health screening discounts, independent financial advice, and a dedicated team charity day., • Full support for professional qualifications, memberships, and access to continuous learning.

Sales Development Representative Watford | Full-Time | In-Person At The Atlas Collective, growth starts with conversations! We work closely with a portfolio of impactful charitable organisations, helping them connect directly with communities through face-to-face engagement. Our campaigns are designed to build long-term donor relationships that allow these charities to continue delivering meaningful work across healthcare, environmental protection, humanitarian aid, and community-based initiatives. As we continue to expand across Watford, we are looking for a confident, driven Sales Development Representative to join our team. This role is ideal for someone who enjoys working with people, thrives in active environments, and wants to develop strong communication and performance-based skills. The Opportunity As a Sales Development Representative, your primary focus will be initiating meaningful, professional conversations in person — in locations where people live, work, and shop. Rather than transactional selling, your role will centre around education, engagement, and alignment. You will help individuals understand: • The mission and values of each charity, • The real-world impact of consistent donor funding, • How ongoing contributions support long-term sustainability, • Why their involvement genuinely matters You’ll be trained to confidently guide conversations, identify aligned supporters, and support compliant donor registrations. You will also: • Represent campaigns with professionalism and integrity, • Contribute to daily and weekly performance goals, • Participate in team briefings and development sessions, • Continuously develop your communication and objection-handling skills This is a structured, target-driven role — but it’s equally about confidence, resilience, and personal growth. Who We’re Looking For We’re interested in individuals who: • Are confident speaking with new people daily, • Enjoy goal-setting and performance environments, • Want to build transferable sales and communication skills, • Are motivated by both results and purpose, • Can commit to full-time, in-person work in Watford Previous experience in sales, hospitality, customer service, or retail is beneficial — but not required. What You’ll Gain At The Atlas Collective, development is intentional. We provide: • Structured training and ongoing mentorship, • Clear progression pathways into Senior Representative and Team Lead roles, • A supportive, ambitious team culture High performers have the opportunity to take on increased responsibility within campaigns and progress into leadership positions. If you’re looking for a role that builds confidence, develops professional skills, and allows you to contribute to causes that matter, we would love to hear from you. Apply today to start your journey with The Atlas Collective.

About Maison Crivelli: “Perfume is a living experience.” —Thibaud Crivelli Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality. About the role: We are looking for full time and part time Brand Ambassador’s for our Maison Crivelli counters in Selfridges and Harrods with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand. Key Responsibilities Sales & Service Excellence: • Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection., • Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets., • Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction., • With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business., • Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty., • Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers., • Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service. Product Knowledge • Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product., • Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances., • Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience. Working as part of a team • Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment., • Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently., • Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli., • Communicate relevant information and commercial feedback to the business manager and colleagues when required. Standards • Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these., • Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the BM. Skills & Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work across all shifts, days and peak trading periods.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in Harrods Knightsbridge. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂Purpose of the role This role supports the Business Manager in the achievement of objectives set by the Company.The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence. ✂Line of Reporting This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager ✂Key responsibilities Including but not limited to: • Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered., • Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines., • Achieve sales and KPI targets as directed by the Business Manager, sharing with the team in a motivational and achievable manner., • Communicate a clear brand experience and liaise with all support functions within the business, • Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Head of Retail., • Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store, • Develop a strong sales plan, set financial targets and KPI’s for the team with the Business Manager., • Review performance data with the Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness, • Working directly with the team to ensure sales targets are met, • Support the Business Manager in managing stock levels in line with sales forecasts and budgets, • Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible, • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Business Manager ways to build the business., • Talent Acquisition: Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions., • Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business., • Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance. ✂Skills/Experience Required • Previous retail sales management experience ideally in a luxury environment, • Ability to demonstrate a successful track record in leading and managing a team., • High levels of attention to detail., • Experience of dealing with clients/customers., • Ability to demonstrate a creative flair and problem-solving skills., • Excellent communication skills both written and verbal., • Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint. ✂Key Personal Qualities • Highly organised team player, able to communicate with colleagues at all levels of the business., • Eager to learn and share their knowledge, • Able to demonstrate a pro-active attitude and flexible approach., • Excellent time management, organisation, and prioritising skills., • To empower a team to achieve goals and targets., • Ability to work effectively to meet deadlines. Please note that these are not exhaustive list ✂Location This role is based in Harrods Knightsbridge. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Electrical Engineer Location: Golders Green, London 40 Hours per week – 8am-5pm Van Included Are you an experienced Electrical Engineer looking to join a dynamic team where your expertise will make a real impact? We’re seeking a proactive and skilled Engineer (Electrical Bias) to help us deliver exceptional service standards across our contract. Key Responsibilities · Ensure full awareness of and compliance with contractual KPIs and SLAs. · Maintain accurate and timely updates within the Aurora Computer-Based · Maintenance System, ensuring PPM and reactive tasks are completed with correct data. · Work closely with the Lead Engineer and Contract Manager to consistently maintain high service levels. · Support the Contract Support team to drive excellent customer satisfaction. · Carry out Planned Preventative Maintenance (PPM) in accordance with manufacturers’ guidelines. · Complete and return all PPM and work-related documentation promptly. · Manage fast and effective procurement of materials and services; proactively identify additional works and raise quotations. · Investigate major operational incidents and produce reports as required. · Attend all callouts in collaboration with the helpdesk team. · Promote and uphold strong Health & Safety culture across the team. · Carry out both reactive and planned maintenance tasks as needed. About You · Proven experience in electrical engineering with a recognised qualification, including 18th Edition certification. · Strong understanding of Health & Safety and safe working practices. · A proactive approach with the ability to anticipate, diagnose, and repair faults efficiently. · Excellent problem-solving skills and attention to detail. · Willingness and availability to participate in the on-call rota (essential). What’s in it for you? · 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! · Overtime availability · Matched pension · Life Assurance & Private Medical Insurance (after 12 months) · Flexible benefits including retail discounts, electric car scheme, wellbeing support · Recognition & referral bonus programmes · Volunteering day & Employee Assistance Programme At Dalkia, we’re passionate about delivering high-quality facilities services that keep our clients’ buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you’ll be a valued member of a trusted team committed to excellence and customer satisfaction. We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

We are looking for an Hard Services FM Manager to join our clients team working on a flagship retail store in London. The Role • Providing leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded., • Establish, develop and maintain an effective partnership and working relationship with the Customer and any associated customers., • Manage and control the attendance and work output of all directly employed staff (team of 40 engineers on a 7-7 shift pattern) and specialist sub-contractors., • Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI’s/targets (i.e. working capital, P&L, Costs)., • Lead, manage and support a no-compromise approach to Health & Safety., • Manage the business to ensure all necessary systems and procedures are complied with to ensure that the quality of service delivery enables the Client to occupy their premises efficiently, cost effectively and without disruption., • Assist in the identification of all new business opportunities within the contract and participate in the costing of the new proposals to ensure that margin expectations are achieved., • Develop a relationship with the internal project department in order to deliver high value projects throughout the life of the contract. Main Responsibilities: • Planning and allocation of technical resources including the control and issue of materials and equipment., • Support the client’s vision of creating ‘the destination for the most extraordinary customer experience’ by ensuring that all contractual KPI's and SLA's are achieved whilst maintaining good working relationships with the client, the concessions and the end customers., • Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the sites., • Collating completed PPM worksheets and reviewing for any additional works identified therein and planning implementation of the repair using the in-house team., • Updating Asset Registers when equipment is replaced as part of Life Cycle or Small Works Programme within the store., • Maintaining and managing Compliance system (CAP) to ensure compliance is being achieved and accurate reports are produced., • Training and support of operatives and guidance in using correct methods and procedures including Health and Safety requirements and welfare of staff., • Participate in the Health and Safety Policy of the company and report to the Account Manager regarding any dangers; hazards or other defects/issues that may be encountered., • Ensure that the engineers adhere to the Company Dress Code at all times and that all uniforms and Personal Protective Equipment are issued on staff commencement, maintained at all times, and collected at the end of staff employment., • Undertake other tasks or requests to maintain and improve the service provision throughout the region., • Maintaining ongoing service performance through service and performance reviews including the undertaking of performance reviews/appraisals., • Develop a detailed knowledge of the building, work areas and work schedules and to allocate and organise staff duties to conform to the service specification., • Carrying out regular reporting (at the request of the Facilities Manager) in relation to SLA compliance, problem areas etc., recording actions taken or to be taken and any escalations., • Assisting in the recruitment of team members as and when required., • Carry out regular site audits and provide regular onsite support., • Ensure the appropriate response is given to the priority levels of service requests especially avoiding penalties imposed by failed KPIs., • Minimise disruption to the clients' business and maintain the required availability of the key functional areas throughout their store., • Undertake and report Service audits and H&S Check sheets, recording and reporting results., • Responsible for finances and WIP. Hours of Work Monday to Friday, 8am-5pm. Benefits • Additional earnings available through overtime - if wanted., • 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year., • Pension with matched contributions between 6-8%., • Life Assurance., • Private Medical Insurance Single Cover on completion of 12 months' service, with the opportunity to pay for additional cover for partner/dependants., • Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance., • Access to wellbeing programmes., • Company Sick Pay., • Employee recognition programmes which reward exceptional achievements., • Employee Referral bonus with generous bonuses for ‘referring a friend’., • The opportunity to use one working day per year volunteering to help the local community., • Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters., • Smartphone/Tablet, uniform, PPE. Qualifications and Experience Required • Substantial quantifiable and demonstrable experience in a similar role., • Demonstrable experience of budget management and control of small revenue works., • Recent successful experience of controlling site teams in hard services., • Proactive management and experience of internal service delivery teams., • Proven track record in successful people management including performance management and familiarity with operational HR process and procedure., • Valid formal Health & Safety qualification e.g. IOSH / NEBOSH., • Detailed operational understanding of facilities maintenance and building services within a client-focused environment., • Extensive experience in managing a multi-disciplined workforce., • Experience in the Mechanical and Electrical aspects of general building PPM schedules., • Experience with similar maintenance duties including fault diagnosis, rectification., • Building Management Systems experience., • Mechanical or Electrical Apprenticeship, 18th edition IEE, C&G 2391, BTEC & HNC or similar., • IT literate FM Management Information Systems, MS Word, PowerPoint and Excel., • Wide breadth of knowledge on mechanical electrical systems and building fabric repairs., • Sound commercial and financial awareness., • Experience of Supervising and controlling similar contracts/site delivery teams., • Proven ability to produce detailed reports for the customer and Account Manager.

Multi Skilled Engineer Tate Modern Shift Pattern: 12 hour days, 12 hours night Shift allowance on top of salary Are you an experienced Electrical Technician looking to take the next step in a high-performing engineering environment? Join Dalkia and play a vital role in maintaining a world-class campus, delivering excellence in building services and engineering operations. The Role As a Shift Electrical Technician, you’ll be responsible for delivering both planned and reactive maintenance across a range of electrical systems and equipment. You’ll be a key contributor to ensuring reliability, safety, and operational excellence across the site. This is a hands-on, fast-paced role where your technical expertise and proactive mindset will make a real impact. Key Responsibilities · Carry out Planned Preventative Maintenance (PPM) to agreed schedules · Respond quickly and effectively to reactive maintenance and emergency call-outs · Diagnose and repair electrical faults across building systems · Maintain and repair lighting, distribution systems, and HVAC electrical controls · Ensure compliance with Health & Safety regulations and engineering standards · Keep accurate maintenance records using a CAFM system (PDA device) · Coordinate with subcontractors and support external service providers · Apply and remove LV electrical isolations safely · Contribute to continuous improvement and contract growth What We’re Looking For · Proven experience in electrical maintenance within a commercial or industrial environment · Strong fault-finding and problem-solving skills · Knowledge of building services systems (HVAC, lighting, distribution) · Commitment to health, safety, and quality standards · Ability to work independently and as part of a team · Flexible approach to shift work and call-outs What You’ll Bring · A proactive, detail-oriented approach · A strong focus on reliability and asset performance · Excellent communication skills when working with clients and colleagues · A “centre of excellence” mindset in everything you do What’s in it for you? · 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service! · Overtime availability · Matched pension · Life Assurance & Private Medical Insurance (after 12 months) · Flexible benefits including retail discounts, electric car scheme, wellbeing support · Recognition & referral bonus programmes · Volunteering day & Employee Assistance Programme At Dalkia, we’re passionate about delivering high-quality facilities services that keep our clients’ buildings running smoothly. We promote a culture of safety, collaboration, and professional growth. As a Maintenance Assistant, you’ll be a valued member of a trusted team committed to excellence and customer satisfaction. We are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.

Position: Refrigeration Engineer (commercial & retail) Contract: Permanent Location: Knightsbridge, Central London – Static position Salary: up to £57K depending on experience, plus benefits package. Industry: Retail Refrigeration PRS Engineering has engaged with a key client and a leading Industrial Cooling & Refrigeration specialist operating and delivering high value projects across the UK. Due to team expansion and winning new projects, we are seeking a Refrigeration Engineer with a background in commercial or retail refrigeration to support business requirements and servicing projects. This is a static, on-site position based in Knightsbridge, Central London for a prestigious high end client/customer. This is a Night Shift position working 4 on, 4 off shift pattern. Working hours 1800 - 0600 Refrigeration Shift Technician To support the day / night site based Service engineers both technically and logistically. Ability to perform all engineers’ duties, participate in the OOH emergency stand by coverage. Quoting and securing additional reactive works and projects. Main Duties and Responsibilities include: • Support to day / night shift service engineers, • Management and daily service operations of the store, • Health and Safety management of Site based service operations and staff, • Maintaining effective communication with contracted customers, • Recruitment of Service Engineer resource, • Interaction and support with Projects BU, • Create and maintain comprehensive technical documentation. i.e. F-Gas logs inc. CO2 / Glycol / A2L., • Ensure all engineering processes and decisions are well-documented., • Client relationship management, • Provide regular updates on high profile jobs, risks, and issues to senior management., • Work with office to help complete KPI deadlines on PPM’s and reactive., • Prepare technical reports as required., • Encourage and facilitate ongoing learning and skills development within the team., • Identify potential risks and develop mitigation strategies., • Identify opportunities for process improvements and innovations., • Lead efforts to implement new tools, technologies, and methodologies., • Communicate effectively with stakeholders, including clients, project managers., • Translate technical concepts into non-technical terms for various audiences., • Stock management, keeping critical parts and consumables at a good level. ESSENTIAL SKILLS AND QUALIFICATIONS: • Relevant service supervision experience in the Retail Refrigeration sector and service operations., • Ability to interface with client and provide technical expertise, • Good technical knowledge of RAC systems and equipment, • Good commercial and negotiation skills, • Ability to operate on own initiative and as part of a team to effect attainment of agreed targets and objectives, • Ability to develop a good understanding of our customers business requirements and operations, • Proactive approach to all tasks undertaken – a ‘can-do’ attitude, • Excellent interpersonal and communication skills, • Ability to work overtime when required, • Good Working knowledge of Microsoft software including Excel and Word, • Time Served Refrigeration Engineer, • CITB Safety Passport., • City & Guilds 2078 / 2079 F-Gas Refrigerant Handling, • City & Guilds 207 - Refrigeration & Air Conditioning., • NVQ1, 2 & 3 - Refrigeration & Air Conditioning., • Pressure Testing Competency., • Specific Compressor Manufacturers Training Courses., • Controls and Strategy experience, • Product courses on chillers beneficial

Job Title: Graduate Marketing & Sales Executive Location: London, United Kingdom (On-site) Job Type: Full-time, Permanent Experience Level: Graduate About the Role We are seeking an enthusiastic and driven Graduate Marketing & Sales Executive to join our team. This role focuses on face-to-face marketing and customer engagement, giving you the opportunity to represent well-known brands directly to customers. This is an ideal opportunity for a recent graduate looking to build strong communication, sales, and business development skills in a fast-paced, people-focused environment. Key Responsibilities • Represent clients through face-to-face marketing and sales activities, • Engage with customers to promote products and services, • Build positive relationships and deliver excellent customer experiences, • Assist with the planning and delivery of in-person marketing campaigns, • Work towards individual and team sales targets, • Provide feedback from customer interactions to support campaign improvements, • Participate in team training and ongoing development sessions About You • Recent graduate (or equivalent experience) in any discipline, • Strong interpersonal and communication skills, • Confident, outgoing, and comfortable working with people, • Positive attitude and willingness to learn, • Self-motivated with a strong work ethic, • Ability to work both independently and as part of a team Desirable (but not essential) • Previous experience in customer service, retail, hospitality, or sales, • Experience working in team-based or target-driven environments What We Offer • Competitive earnings with performance-based incentives, • Full training and ongoing mentorship, • Clear progression opportunities within the business, • Supportive and energetic team culture, • Opportunities to develop leadership and management skills Equal Opportunity Statement We are an equal opportunity employer and welcome applications from all backgrounds. We are committed to creating an inclusive and respectful workplace for everyone.

Store Manager | London We are currently supporting the appointment of a Store Manager for a considered, high-profile retail location in London, a role that sits at the intersection of commercial performance and people leadership. This is a pivotal position, responsible for shaping performance, guiding and developing a sizeable team, and delivering a consistently elevated customer experience within a dynamic environment. Key Responsibilities • Lead and develop a high-performing team with clarity and consistency, • Drive commercial performance through a strong understanding of key business indicators, • Establish a culture centred around service, ownership, and accountability, • Build and nurture meaningful customer relationships, • Oversee the day-to-day running of the store with a hands-on, considered approach, • Uphold exceptional standards across all aspects of the store environment Candidate Profile • Proven experience as a Store Manager, ideally within a flagship or high-profile retail environment, • A strong commercial mindset, with the ability to interpret performance data and translate this into clear actions, • Experience leading larger teams, with a focus on development, engagement, and retention, • A leadership style that is both people-focused and results-driven, • A natural ability to build and maintain client relationships, with an understanding of client development and loyalty, • Confident in managing operational aspects of a store, with strong attention to detail, • Composed, adaptable, and able to navigate a fast-paced environment with ease, • Strong communication and interpersonal skills, with a polished and credible presence Offering • A highly competitive salary, in the region of £70,000–£75,000, • A performance-led incentive structure, including monthly bonus and annual MBO, • A comprehensive benefits package, including private healthcare and wider wellbeing support

Prior retail management experience is essential; experience in food, home, or lifestyle retail is highly desirable. Experience supervising and motivating a retail team to deliver exceptional customer service. Reporting to the General Manager, you will play a key role in leading the retail team and e

Lead initiatives to improve efficiency and align processes with business goals. Customer Service Lead - London. Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond.

For our store in London we are looking for a Client Advisor. Job Description To provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand. Key Responsibilities: • Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage, • Assist customers accordingly with Etro selling ceremony, • Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products, • Ensure the achievement of the Store goals, enhancing and developing the business, • Build and strengthen relationships with customers by developing CRM strategies, • Establish good group dynamics, through efficient communication, • Contribute to manage the visual display of the products in accordance with Etro visual guidelines, • Help ensuring the products replenishment and physical inventory of merchandise, • Follow Company grooming, accordingly with Etro standards and policies Profile Key Requirements • Deep passion for fashion and luxury, • Experience in a similar role within fashion retail companies, • Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude, • Ability to adapt to different customers, • Team-playing aptitude, • Strong communication skills, • Ability to work in a dynamic environment, • Fluent in English

Associate Director / Director – Client Side (London Estate) Location: Central London Working Pattern: Hybrid Package: Competitive salary + corporate benefits + enhanced pension Madison Berkeley has once again been instructed by a long standing London estate with a strong destination appeal. Known for prioritising community, lifestyle, and a highly diverse tenant mix, the estate continues to revitalise the area through landmark leasing deals and increased footfall. This is a rare client side, in-house opportunity for an experienced property professional seeking a long-term role with the scope to shape and enhance the performance of a significant mixed-use estate. The Role: Senior Management Surveyor As Senior Management Surveyor, you will join a lean commercial and residential team responsible for managing a high value mixed-use portfolio, including office, retail, and F&B assets. You will take ownership of the day to- ay estate management, ensuring operational excellence, executing asset performance strategies, and delivering a high standard of customer service, while overseeing the wider property management and facilities management functions. The portfolio comprises approximately 70% commercial and 30% residential assets, with a value of circa £400m and an annual rent roll of £20m. Key Responsibilities • Team management, including oversight of property management and facilities functions., • Ownership of day to day property management across the estate., • Drive operational performance and contribute to wider placemaking initiatives., • Support and oversee development and refurbishment projects., • Manage full service charge processes, including budgeting, monitoring expenditure, and ensuring lease compliance., • Conduct regular site visits, building strong relationships with tenants and occupiers, • Ensure compliance with health & safety regulations, statutory requirements, and ESG standards. Essential Requirements & Qualifications • MRICS Qualified, • Strong financial acumen with extensive experience managing budgets, and capex spend., • In-depth knowledge of commercial & residential legislation., • Demonstrated team leadership skills and ability to mentor larger teams., • Strong organisational skills, AI & Tech capabilities, and ability to interact with a broad customer base. To apply or learn more, please contact Jack Brooke directly. E:

Associate / Junior Associate Director – Property Management Central London – Premier Mixed-use Development We’re partnering with a market leading real estate consultancy on a standout opportunity managing an iconic London development. This without question is one of London’s most successful and high profile regeneration projects. Over the past two decades, this area has been transformed into a vibrant, mixed-use destination spanning offices, retail, leisure, residential, and public realm. This is your chance to play a key role in managing a flagship Central London portfolio. The Opportunity Join a high performing property management team and take ownership of a prime commercial portfolio. This is a high visibility, commercially focused role, far beyond traditional, reactive property management. You’ll be working at the heart of a "best-in-class" estate, engaging directly with occupiers and contributing to overall asset performance. Key responsibilities: • Managing day-to-day operations across commercial assets, • Leading service charge budgeting, reconciliation & financial control (RICS aligned), • Acting as a key contact for occupiers, clients & stakeholders, • Driving occupier engagement and customer experience, • Monitoring KPIs, reporting, and asset performance, • Managing lease events, critical dates & compliance, • Overseeing H&S in collaboration with FM teams, • Conducting regular site inspections and attending client meetings, • Supporting wider business initiatives and cross service collaboration What We’re Looking For • MRICS qualified (or equivalent experience at Senior Surveyor or Associate level), • Strong commercial property management background (ideally Central London), • Experience managing service charge budgets & multi-let assets, • Excellent stakeholder management and communication skills, • Commercially minded, proactive, and solutions-driven, • High attention to detail with a hands on approach Why This Role? • Work on one of London’s most iconic estates, • Be part of a "best-in-class" mixed-use environment, • Join a collaborative, high-performing team, • Gain exposure to a flagship portfolio with strong career progression, • Clear pathway into more strategic, client facing leadership roles, • Opportunity to elevate your personal brand & earning capabilities If you’re looking to step into a flagship Central London portfolio and elevate your career within a market leading environment, we’d love to hear from you. Apply now or message me directly for a confidential conversation.

Power BI Engineer London Up to £55,000 This is an opportunity to play a key role in a growing data and analytics function, designing high‑impact reporting solutions that shape how the business makes decisions. If you enjoy building elegant dashboards, creating robust semantic models, and working closely with stakeholders to turn data into insight, this role provides both ownership and strong career development. The Company They are an established organisation investing in modern data capabilities to improve reporting, analytics and business performance. Their data and analytics team partners closely with commercial and operational functions, enabling better visibility into sales, inventory and customer behaviour. With a growing data estate and a clear focus on insight adoption, they are strengthening their reporting foundations and looking for someone who can elevate their Power BI environment. The Role • Design, develop and maintain Power BI dashboards, datasets and reporting solutions that meet business requirements., • Translate stakeholder needs into actionable visual analytics that highlight trends and performance drivers., • Build and manage semantic models, including measures, KPIs and optimised relationships., • Write clear and efficient DAX to support calculations and time‑intelligence logic., • Work with data engineers to source, shape and transform data using Power Query and SQL., • Connect to a range of data sources such as SQL databases, Azure services, Excel and APIs., • Apply governance best practices, including row‑level security, workspace management and performance optimisation., • Communicate insights clearly to non‑technical teams and support the adoption of reporting outputs. Your Skills and Experience • Strong commercial experience developing dashboards and datasets in Power BI Desktop and Service., • Confident writing DAX and applying semantic modelling principles., • Strong SQL capability and experience working with structured data., • Skilled in Power Query for transformation and shaping., • Able to collaborate effectively with technical and non‑technical stakeholders., • Clear communicator who can present insights in an accessible way., • Awareness of the wider Microsoft data ecosystem, including tools such as Microsoft Fabric, is beneficial., • Experience within a retail environment is advantageous but not essential.

One of the UK's most recognised consumer brands is at a genuine inflection point in how it approaches design — and they need a Head of Design to help lead that shift. For years, the business has been brilliant at launching new products. Now the focus has turned: the CEO-level priority is making those products genuinely world-class for the millions of customers who use them every day. Design has a bigger seat at the table than ever before — and this role is central to that. The Head of Design will lead a multi-disciplinary team of Product Designers, Content Designers, and Service Designers — owning the end-to-end digital customer experience across app and web. You'll work closely with Product, Technology, and senior CX leaders to shape long-term strategy and raise the bar on design quality across the organisation. This is a hands-on leadership role. You'll define the vision, build the culture and be accountable for both the quality of output and its measurable impact on customers and the business. The Head of Design will have: • Strong design leadership and strategy experience at leading consumer brands, • Built and managed high performing teams of product designers and ideally other types of designers too e.g. service designers or content designers, • Delivered measurable impact, • A data driven approach, • Ability to manage senior stakeholders, • Candidates could come from any consumer sector e.g. retail, ecommerce, finance, media, entertainment, gaming, etc., • Candidates could come from roles such as Head of Product Design, Director of Design, Product Design Director, etc. This is a great opportunity for a Head of Design to join a household name brand and drive real change that impacts millions of customers. Head of Design £110-140k + bonus + benefits London / hybrid

Visual Merchandiser | Massimo Dutti | UK & Ireland (Store-based) About us Inditex is a global fashion retail group behind brands including Zara, Massimo Dutti, Pull&Bear, Bershka, Stradivarius, Oysho, Lefties and Zara Home. We bring trend-led product to customers at pace, powered by creativity, strong store teams and a relentless focus on doing things better every day. Massimo Dutti represents elevated, contemporary style—defined by quality, timeless design and a premium in-store experience. Our stores are curated spaces where product storytelling, detail and service standards truly matter. The role As a Visual Merchandiser at Massimo Dutti, you’ll bring our collections to life in-store—balancing brand DNA, trend awareness and commercial performance to create an inspiring environment for customers. Reporting to the General Manager and Deputy Manager, you’ll work closely with the store team to deliver exceptional presentation and a premium customer journey. This is a full-time position requiring full flexibility, including evenings and weekends, with occasional early starts for deliveries and visual changes. What you’ll be doing • Using commercial and product data to spot opportunities and improve store results., • Owning the store’s visual and commercial execution, ensuring displays feel elevated, current and customer-focused., • Delivering VM in line with brand and company guidelines, adapting quickly while staying true to Massimo Dutti standards., • Leading with a high standard of customer service on the shop floor—supporting the team to deliver a premium customer experience that reflects the Massimo Dutti brand., • Being a positive ambassador for our sustainability initiatives in store., • Keeping calm under pressure, staying organised, and prioritising brilliantly—especially during peak trading, deliveries and changeovers. What you’ll bring • Previous visual merchandising experience in fashion retail., • Strong commercial awareness and confidence working with KPIs., • Comfortable using reports/tools to inform decisions and follow up performance., • Strong understanding of Massimo Dutti’s DNA and product, plus awareness of current market trends. The mindset we love You’re empathetic, reliable, and customer-focused, with the right mindset to stay calm and effective in a fast-paced store environment. You’re adaptable, resilient, and you take pride in doing things properly—especially when it’s busy. What we offer • Competitive salary, • 25% staff discount, • More4Less benefits scheme, • Refer a Friend programme, • Internal promotion opportunities Inclusion We’re committed to an inclusive recruitment process and can provide adjustments for people with disabilities or long-term conditions. Apply now and help shape the Massimo Dutti experience—through visual storytelling, commercial impact, and exceptional service.

Customer Operations Manager (4 days per week) Sarah Chapman | Chelsea, London (Hybrid) We are looking for a talented Customer Operations Manager to support the Sarah Chapman Operations team. About the brand Uniquely positioned at the intersection of advanced science, sensorial luxury and clinical expertise, Sarah Chapman London is one of Britain’s most renowned luxury skincare brands, founded by globally respected facialist and industry authority Sarah Chapman. With over 25 years of clinical experience, Sarah’s deep understanding of skin health and product formulation has earned her the trust of some of the world’s most recognisable faces, and a global reputation as London’s most sought-after facialist. Her Skinesis Clinic remains one of London’s leading destinations for advanced facial treatments, performing over 15,000 treatments annually and providing the real-world insight that powers the brand’s continuous innovation in its multi-award-winning skincare line, through its Face to Formula™ approach. Job Summary The Customer Operations Manager plays an integral role in managing both UK and International Operations for the business. Reporting into the Senior Supply and Operations Manager. This role requires strong attention to detail and can work in a fast-paced environment. Working closely with the 3PL to ensure timely and accurate order fulfilment to retail and distributor partners. The role requires coordination with the sales and finance teams to maintain a seamless operation, resolve order issues and deliver exceptional customer service. Key Responsibilities • UK Wholesale & International order management – from processing orders, to liaising with the 3PL to ensure orders and picked/packed and delivered on time., • Complete relevant documentation for the international market to ensure smooth delivery or collection of orders within the agreed SLAs., • Building relationships with retailer and distributor supply chain teams, ensuring emails and queries are resolved in a timely manner, whilst ensuring clear communication of order updates and flag any stock issues., • Attend retailer/distributor partner monthly calls as and when necessary to support the sales team., • Working closely with the sales team, ensuring alignment on orders and stock allocations, • Investigate and resolve any stock discrepancies and shortage claims. Working with sales and finance to resolve in a timely manner & reflecting in the ERP system., • Processing all Free of Charge orders for both internal and external demands., • Managing Head Office stock cupboard. Ensuring sufficient stock is held and tracking maintained., • Coordinate and process staff quarterly allocation orders., • Manage and coordinate rework orders with our 3PL, such a tester conversion, limited edition kitting & Christmas productions. Ensuring the 3PL have a planned schedule of works completed within agreed timeframe, whilst maintaining ERP system with stock reflections, • Maintain inbound deliveries with the 3PL by ensuring booking slots are raised, • Support 3PL and department during stock take, • Undertake regular visits to the 3PL (based in London), • Manage EDI integrations and facilitate on boarding of retailers, • Provide admin support for the Sales team for NLF input as and when required., • Provide cover & support for Customer Care during peak and times of absence. The Ideal Candidate Key Skills and Requirements;- • Degree level or equivalent qualification., • Minimum 3 -5 years’ experience in operations/logistics/relationship management/customer care roles, • Industry Experience in beauty, luxury retail, fashion., • Order management and wholesale operations, • International shipping and export documentation, • Strong skills in ERP Systems experience – Cin7 would be preferable., • Natural cross functional collaboration skills, • Strong aptitude for Data analysis & Reporting, • Proactive Problem solving, • The ability to adapt to change, • Demonstrate exceptional attention to detail, • Strong organisational qualities, a strong communicator – with the ability to forward-plan., • Ability to manage a sometimes-heavy workload and to work well under pressure., • Humble, resilient, honest, reliable and empathetic, • Happy with hybrid working; 4 days in office and 1 day at home.

The Role Looking for a proactive and detail-driven Supply Chain Executive to join a growing brand. In this role, you’ll sit at the intersection of supply chain and merchandising, ensuring stock flows seamlessly from manufacturer to warehouse to customer, while supporting product setup, inventory management, and retail operations. You’ll work closely with suppliers, warehouse partners and internal teams to keep everything running smoothly and accurately. If you have experience with Gorgias, Shopify, and supply chain or merchandising in a retail environment, we’d love to hear from you. About the brand This brand is on a mission to challenge the taboos around the natural transformations that a woman’s body goes through. Building a business that tens of thousands of women love, selling skincare and solutions to help at every stage of their lives. Making taboo-busting body care for problems no one likes to talk about and making empowering products that celebrate women’s bodies at every stage. Championing women’s health, more than anything, creating products that actually work. About the gig: ● Supply Chain Administration: Provide day-to-day administrative support across the supply chain function, including data entry, report preparation, sample coordination, and inventory management to support multiple teams. ● Warehouse Coordination: Liaise with our warehouse partners to prepare sales orders and bulk stock movements. Manage orders through the warehouse portal, including order acceptance, uploading delivery notes and packing lists, issuing shipping notifications, and updating delivery statuses. ● Stock Monitoring & Reconciliation: Monitor inbound and outbound stock across warehouses, auditing and reconciling delivery quantities against the PO tracker and Xero purchase records. ● Logistics & Transport Coordination: Act as the main point of contact for manufacturers and freight forwarders to organise packaging and finished goods shipments, ensuring all documentation is accurate and provided on time. ● Product Setup: Set up new products in internal systems and coordinate onboarding with warehouse partners. ● B2B Order Management: Manage wholesale and trade orders from retail partners, ensuring timely delivery, proactive communication, and resolution of any order issues or disputes. ● End-of-Month Stock Count: Work closely with the Head of Supply Chain and Finance to support accurate end-of-month stock counts. ● Finance Administration: Support finance operations by posting customer invoices in Xero, processing invoices from retailer portals, and following up with retailers on outstanding payments. ● Cross-Functional Collaboration: Collaborate closely with teams across the business, including Marketing and Warehouse Operations, to ensure a seamless end-to-end customer experience. ● Ad Hoc Support: Assist with additional customer service administrative tasks or queries as required. About you ● Relevant Experience 2-3 years: Previous experience within a supply chain or merchandising function in retail. ● Communication Skills: Excellent verbal and written communication skills, with the ability to interact confidently and clearly with both customers and internal teams. ● Problem-Solving: Strong problem-solving abilities, enabling you to resolve issues efficiently, calmly, and with sound judgement. ● Organisation & Attention to Detail: Exceptional organisational skills and a high level of attention to detail, allowing you to manage multiple priorities and ensure nothing is overlooked. Accuracy is critical in everything we do, and our work reflects the quality and care behind our products. ● Customer-Focused Mindset: A positive, customer-first attitude with a genuine desire to support and deliver great outcomes for our customers and partners. ● Time Management: Strong time-management skills, with the ability to prioritise and balance multiple workstreams and objectives effectively. Location - Liverpool Street, Hybrid two days per week in the office.

Company Description Fishpools Ltd is a well-established and highly regarded retailer known for providing quality home furnishings and exceptional customer service. Based in Waltham Cross, the company offers a wide selection of furniture, home accessories, and interior design solutions tailored to diverse customer needs. With a legacy of excellence and a commitment to innovation, Fishpools remains a leader in the retail industry. The company fosters a collaborative and inclusive work environment, with opportunities for career growth and professional development. Role Description This is a full-time, on-site role for a Retail Buyer based in Waltham Cross. The Retail Buyer will be responsible for selecting and purchasing merchandise, negotiating with suppliers, analyzing market trends, and managing inventory efficiently. They will collaborate closely with internal teams to ensure products meet customers' needs while optimizing profitability. The role also involves building and maintaining strong supplier relationships and ensuring that stock levels align with business goals. Qualifications • Strong Retail Buying and Purchasing skills to source and procure quality products., • Expertise in Inventory Management to monitor stock levels and forecast demand accurately., • Proficient Analytical Skills to assess market trends, sales performance, and product profitability., • Excellent Communication skills for effective supplier negotiations and cross-functional team collaboration., • Proven ability to work in a dynamic on-site environment and meet strict deadlines., • Previous experience in retail and a strong understanding of consumer trends are advantageous., • Bachelor’s degree in Business, Retail Management, or a related field preferred.

About the Company An exciting opportunity has arisen for a Senior Legal Counsel to join a high-growth, fast-evolving business operating at the intersection of technology, logistics, retail, and e-commerce. This organisation is undergoing a significant period of expansion and transformation, making it an excellent time to join a business where the legal team plays a central role in supporting strategic growth, commercial delivery, and operational development. About the Role This is a broad, commercially focused in-house legal role offering strong exposure to senior stakeholders, complex contracting work, and the opportunity to contribute to a business scaling rapidly in a dynamic sector. This is a high-impact commercial legal role with wide-ranging responsibility across contractual, operational, regulatory, and strategic matters. The successful candidate will play a key role in supporting the business on a broad range of complex commercial agreements, helping to drive business initiatives while managing legal and commercial risk in a pragmatic, solutions-focused way. This is not a purely process-driven contracts role. It requires someone who is confident operating in a fast-paced, non-standard environment, with strong judgement and the ability to work closely with cross-functional teams. There is also a strong progression opportunity for the right individual as the legal function continues to evolve and grow. Responsibilities • Draft, review, and negotiate a high volume of complex commercial contracts, • Partner closely with commercial, sales, operational, and business teams to support strategic initiatives and growth, • Advise on a broad range of commercial partnerships and business arrangements, • Support property and location-related contractual matters where relevant, • Identify legal and commercial risk while helping stakeholders achieve practical business outcomes, • Assist with business transformation and integration-related legal work, • Advise on a range of operational and day-to-day legal matters, • Support on consumer-facing issues, including customer terms, complaints, marketing, and digital/customer experience matters, • Provide advice on regulatory and compliance issues, including data protection and consumer law, • Work with internal teams on claims, disputes, and service-related legal matters, • Contribute to legal process improvement, contract governance, and scalable legal frameworks, • Act as a trusted, commercially minded advisor across the business Qualifications • Qualified lawyer with strong private practice and/or in-house training, • Ideally 4–5 years’ PQE, although candidates outside this range may still be considered depending on experience Required Skills • Strong background in commercial contracts, including drafting and negotiating complex agreements, • Excellent technical drafting skills and strong attention to detail, • Commercially astute, with the ability to balance risk with business objectives, • Comfortable operating in a fast-paced, high-growth environment, • Experience partnering with sales, commercial, and operational stakeholders, • Strong interpersonal and stakeholder management skills, • Proactive, adaptable, and solutions-oriented approach Preferred Skills • Experience in sectors such as retail, FMCG, e-commerce, logistics, telecommunications, technology, or fintech would be advantageous Pay range and compensation package Join a business at a particularly exciting stage of growth and transformation. Broad and varied role with exposure to commercial, operational, and strategic legal matters. Opportunity to work closely with key internal stakeholders across the organisation. Fast-paced, collaborative, and commercially driven environment. Strong long-term career progression potential. Chance to help shape and develop the legal function as the business continues to scale. Equal Opportunity Statement • We are committed to diversity and inclusivity in our hiring practices.

Role: AI Product Manager (Retail) Contract: £650 per day (Outside IR35) Overview A retail business is seeking an AI Product Manager to lead the development and optimisation of conversational AI products that enhance customer experience and operational efficiency. The role sits at the intersection of product, engineering, and AI, requiring someone who can manage stakeholders and improve AI system performance in production. The successful candidate will help design, evaluate, and scale AI solutions that deliver measurable value while remaining efficient and reliable. Key Responsibilities • Own the product direction for conversational AI use cases across customer and internal retail applications, • Work with stakeholders across e-commerce, stores, and customer service to define priorities and outcomes, • Translate business needs into clear product and technical requirements, • Improve AI system performance (latency, accuracy, cost efficiency), • Partner with engineering to refine architectures (e.g. retrieval pipelines, prompt design), • Define KPIs and implement evaluation frameworks, • Manage backlog and ensure effective, scalable delivery Required Experience • Experience as a Product Manager in AI, machine learning, or data products, • Hands-on experience with conversational AI (e.g. chatbots, LLMs, search), • Proven track record improving AI systems in production, • Understanding of modern AI architectures (e.g. RAG, embeddings, vector search), • Ability to work effectively with technical and non-technical stakeholders Profile • Comfortable in fast-paced, customer-focused retail environments, • Strong communicator and stakeholder manager, • Pragmatic, outcome-focused, and hands-on Nice to Have • Experience in retail or e-commerce, • Familiarity with tools such as OpenAI, Azure OpenAI, LangChain, and vector databases, • Experience supporting customer-facing AI solutions

Non-Regulatory Compliance Manager Main purpose of the job To take accountability for legal and non-regulatory compliance assurance and, as well as engaging effectively at Senior Level (both internally and externally) on behalf of the Director of Risk and Compliance. To lead the provision of legal and non-regulatory compliance assurance service to HCLIBS and its clients that ensures and provides assurance of full compliance with legal regulations and to instil a compliant culture amongst HCLIBS employees. Ensure senior level client legal and non-regulatory compliance assurance relationships are appropriately managed on behalf of the Director of Compliance and Risk. Key tasks & responsibilities • Produce and present legal and non-regulatory compliance focused papers for the Director of Risk and Compliance to present to the RMAC and other internal committees as required, • Act as alternative for the Director of Risk and Compliance at formal committees and to deputise in his absence as and when required, • Oversee the provision of a proactive compliance service to clients ensuring that HCL IBS’s compliance activity meets the requirements of each client contract., • Maintain and develop client relationships, especially senior compliance management for each client and executive level roles at each client., • Lead regular desk-based monitoring of business MI and review/challenge the results of regular compliance control self-assessment results from the business, • Identify requirements for, and direct delivery, of ad hoc projects at the direction of the Director of Risk and Compliance., • Working with our L&D team, ensure the content and scope of training rolled out across HCL IBS is fit for purpose., • Attend client assurance and governance meetings as Director of Risk and Compliance representative, • Develop and maintain Compliance MI so that base data supports both internal and client needs and enables team to work efficiently and effectively., • Lead the development and oversee delivery against a proactive desk-based compliance monitoring and oversight annual plan, • Manage the efficient allocation of work and resources within the team, • Deliver on HCL IBS’s performance management framework in the context of the Compliance Monitoring, Oversight and Advisory Technical., • Constantly review the practices and role of the Compliance team and seek continuous improvement and development of the team, • Support the Director of Risk and Compliance in the execution of his responsibilities as a Board Policy owner. Skill Requirements • Educated to degree standard, • Professional or recognised compliance qualification Special Skills/ Knowledge • Understanding of the rules on conduct of business, market conduct, approved persons, training and competence and working knowledge of complaince requirements., • Excellent knowledge and understanding of compliance requirements for a UK regulated financial services company, • Good knowledge of industry best practice in compliance Excellent Customer Focus and Relationship Management skills., • Good presentation skills., • Good working knowledge of ABI/DPA and HMRC Experience • 12 – 15 years of experience in managing Compliance requirements, • Significant experience of influencing and engaging effectively at Board and Executive levels both internally and externally, • Good technical experience in the retail insurance, • Previous experience of working in the outsourcing industry, • Direct experience of handling difficult compliance situations internally and externally with clients to ensure a positive outcome for the regulated entity

At AXPE Consulting, we are driving high-impact IT transformation projects across international environments. As part of a strategic engagement within a global retail integration programme, we are looking for an AESOP RUN Integration Consultant to lead the capture, structuring, and transfer of critical IT operational knowledge. This role is essential to ensure business continuity by preventing the loss of undocumented expertise and enabling a new support team to operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management, working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment • Conduct structured discovery sessions with the outgoing IT support team, • Map applications, integrations, vendors, and operational processes You will document key applications within the retail ecosystem, including: • POS systems (Cegid), • Clienteling applications, • Workforce management tools, • Functional and technical ownership, • Vendor relationships, • Known issues and workarounds, • Design and structure Knowledge Base Articles (KBAs), • Document troubleshooting guides, support processes, and escalation matrices, • Build a clear overview of the IT retail landscape across multiple countries, • Document store estate, operational models, and support flows, • Identify internal and external stakeholders across IT and business teams, • Define roles, responsibilities, and interaction models, • Understand a multi-country retail environment (stores, users, systems), • Capture variations in systems, processes, and configurations, • Support the transition to a new support team, • Deliver structured knowledge transfer sessions, • Travel for final handover (approx. 2 weeks, expenses covered) What are we looking for in you? We are looking for a professional with strong experience in IT environments, documentation, and service operations, capable of working autonomously in complex and ambiguous contexts. Core requirements • Experience in Business Analysis (discovery, requirements gathering, documentation), • Solid background in IT Service Delivery / ITSM, • Strong experience creating structured documentation in complex environments, • Ability to manage a time-bound project independently, • Knowledge of IT support operations, incident management, and service transition, • Experience working with tools such as ServiceNow and Confluence, • Understanding of application landscapes, vendors, and integrations Soft skills • Strong stakeholder management and communication skills, • Ability to extract and structure tacit knowledge, • High adaptability and resilience in ambiguous environments What do we value? • Experience in Retail IT environments (POS, clienteling, workforce tools), • Experience in integration or transformation programmes, • Familiarity with multi-country operations, • French language skills (nice to have) What do we offer? 📈 Participation in a high-impact international project 🌍 Exposure to complex retail IT environments across multiple countries 🚀 A key role ensuring operational continuity in a strategic programme 🧠 Autonomy and ownership in a critical delivery phase ✈️ International collaboration and travel opportunities 💻 Hybrid working model Why join AXPE? At AXPE Consulting, we focus on delivering real impact in complex environments, combining technical expertise with business understanding. Joining this project means playing a critical role in a time-sensitive, high-value engagement, where your work will directly enable a seamless transition and long-term operational success.

ecruiter - Leading Hospitality Recruitment, London, Negotiable Salary + Commission Come and work with me at COREcruitment - 360 recruitment roles available! COREcruitment is a leading hospitality recruitment business with offices based globally. We specialize in all areas including HR, Marketing, Hospitality and FMCG - not to mention many more. The business has been around for over 20 years and you will get the chance to develop business ,grow your sector and build a contact book like no other. We are looking for a Recruiter to join us here at COREcruitment. This role will primarily focus on driving new business and building client relations across key hospitality sectors. The Talent scout will be instrumental in driving growth of the desk, managing relationships with key clients and generally having a great time. This role is perfect for someone driven, ambitious and not afraid to knock on doors! What we can offer you: • Competitive salary, • Attractive commission structure, along with additional bonus', • Regular team building and occasional team holidays, • Hybrid working (2 office days per week, chance to work from other offices), • Holiday entitlement increasing YoY, • Career development, • 2 weeks working fully remotely from anywhere in the world The Ideal Candidate: • Ambitious and career driven - you have a personable approach to sales and a "go getter" attitude., • Previous experience in a sales or business development role, • Personable and friendly, • Self-starter – able to manage your own time, • The ability to actively develop new business leads and negotiate contracts, • Networking capabilities to build and maintain industry relationships, • Passionate about customer service and hospitality If you are interested in having a chat about this role, please forward updated CVs to Mark at COREcruitment / COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website ___ or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Company Overview A large, international, multi-site consumer business operating across a range of retail and service environments. The organisation partners with landlords and suppliers to deliver commercially optimised customer propositions and continues to invest in growth across multiple channels and categories. Job Title: Commercial Finance Business Partner Location: London - Zone 1 Reporting Line: Finance Director, with a dotted line to Commercial Leadership Contract Type: Permanent, Hybrid, 3 days in the office, 2 from home Role Overview This role acts as a senior finance business partner to commercial stakeholders, translating strategic initiatives into clear financial insight. The position focuses on pricing, margin performance, and commercial decision support. The role works cross-functionally with teams across Finance, Commercial, Operations, and Procurement to ensure alignment between financial planning and business execution, while clearly articulating risks and opportunities to senior stakeholders. Key Responsibilities Business Partnering • Partner with commercial teams to support pricing, promotions, and margin optimisation., • Translate strategic initiatives into financial models and scenario analysis to support decision-making., • Deliver analysis on pricing and promotional performance, including ROI and key commercial drivers., • Support negotiations and commercial discussions through financial modelling and scenario planning., • Analyse financial and commercial performance, identifying trends and key drivers of profitability., • Highlight risks and opportunities with actionable recommendations., • Support budgeting and forecasting processes with detailed modelling., • Produce regular reporting with variance analysis and supporting commentary., • Must have pricing and margin experience, • Experience in commercial finance, FP&A, or business partnering roles, ideally in a multi-site or consumer-facing environment., • Strong financial modelling and analytical capability., • Experience supporting senior stakeholders with clear, insight-driven analysis., • Advanced Excel skills; experience with ERP or reporting tools is beneficial., • Understanding of margin dynamics and commercial performance drivers., • Strong commercial awareness and ability to link financials to business performance., • High level of accuracy and attention to detail., • Strong analytical and problem-solving capabilities., • Ability to manage multiple priorities effectively., • Clear and confident communication with both finance and non-finance stakeholders.

Customer Service Careers with Purpose! Is it time to join a business that invests in you? Watford | £31,800 + Exceptional Benefits | Hybrid Option After Probation Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people? We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move. Why You’ll Love Working Here • Culture-Driven: Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life., • Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one., • Hybrid Flexibility: After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working., • Tailored Career Progression: Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development. What You’ll Be Doing • Managing customer orders and quotes, • Updating customers and internal systems, • Collaborating with internal and external teams, • Handling inbound calls and general admin Who We’re Looking For • Excellent communicator with a passion for customer service, • Experience in a customer support role, • Confident using CRM systems and Outlook, • A team player with great interpersonal skills, • Able to commute to Watford for training Benefits That Go Beyond the Basics • Starting salary: £31,800 per annum, • Annual pay rise every April, • Bonus schemes, • Salary sacrifice car leasing and electric car charging, • Private medical benefits, • Increasing annual leave with service, • Generous pension contributions, • Retail discounts and financial services perks, • Company share schemes, • Death in service cover, • Free shuttle bus from Watford Junction to Croxley Business Park, • On-site parking Location Perks Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line).

We have amazing Temporary opportunities as Receptionist, Runner, Event Assistant and Administrator working for a number of small, medium and large companies in Central London. We are seeking candidates who want to be our ‘go to temp’ for ‘on the day’, week and ongoing temporary assignments. We are looking for candidates to start immediately and there is also weekend work available. Our clients range from property, creative, tech start ups, retail head offices to asset management, serviced offices, oil/gas and other professional services firms. You will be required to be well presented and have exceptional communication skills. As a Tate Temp you will be a Brand Ambassador representing the company in a range of duties from front of house reception & meet/greet, or working onsite at events, or working as a runner performing adhoc tasks Pay rate £13p/h - £14p/h Your responsibilities will include; • Being the first point of contact to all guests, • Booking and managing all meeting room bookings, • Answering all calls, • Ensuring the reception are is tidy and clean at all times, • Setting up meeting rooms and AV equipment, • Ordering and organising catering, • Assisting with staff and client events, • Ordering and tracking stationary and kitchen supplies, • General adhoc tasks What you need to possess; • Corporate reception or similar high end/luxury customer service experience, • Experience in managing a busy reception area, • Working in professional, polished environment, • Team player and collaborative approach, • Love being a Brand Ambassador and Receptionist, • Exceptional customer service and communication skills, • An agile, adaptable and down to earth approach If you want to be a TATE TEMP and happy to be sent out to our exciting clients and fit the spec above, please do get in touch and send your CV.

We are looking for a Customer Service Account Executive to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you! The Role: This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences. By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements. On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account. What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!, • Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success., • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition., • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career! Working Pattern In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday. Working with us at Corona Energy At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience! To support this experience, we also offer our team; • Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day., • An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!, • An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time., • The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards. If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Customer Service Assistant - B2B Drinks Platform – London – Up to £37,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform. We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses. This role will be 5 days per week in the West London office. What this business offers: • A competitive salary and performance-based bonuses., • Opportunities for professional development and career growth., • The chance to work with globally recognized brands in an exciting and dynamic industry., • A collaborative and supportive work culture. Customer Service Manager responsibilities include: • Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need., • Handle day-to-day customer service enquiries via phone, email and system platforms., • Process orders accurately and efficiently, ensuring customers receive the right products on time., • Assist in maintaining customer service metrics and updating internal systems., • Gather customer feedback and flag trends or issues to the Customer Service Manager., • Work closely with sales, operations and supply chain teams to resolve queries., • Help monitor stock, deliveries and order flows to support a smooth customer experience., • Contribute to continuous improvement by suggesting ways to enhance processes and communications. The Ideal Customer Service Manager candidate: • Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential)., • Excellent communication skills with a friendly, professional and proactive approach., • Strong attention to detail and ability to manage multiple tasks at once., • Comfortable using CRM systems, email platforms and spreadsheets., • Team player who enjoys working collaboratively with other departments., • Positive attitude, willingness to learn and passion for helping customers. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website ___ or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Buyer -Food – Hybrid £50k plus package If, as a Buyer, you are looking for a business where you can shine then this opening in my client’s structure will be of real interest. They are fast paced food manufacturer with longevity in the industry across a wide ranging and diverse customer base. A Leadership Team with extensive experience in the industry in all disciplines combined with their agility and innovative approach solidifies their position in the marketplace. There is flexibility around work life balance and a great attitude to people in the business.The Procurement team is both driven and agile and a great place to develop further in your buying career. What is the business all about? • A business with a portfolio of quality food products, • Agile and decisive, • Strong reputation in their product ranges, • Robust supply chain, • Standout position due to customer service and quality, • Constantly driving innovation in their market category The Buyer role highlights are: • Working closely with and reporting to the Head of Procurement, • Getting under the skin of the category, being the knowledge base for the business, • Communicating with a wide range of suppliers, • Reviewing and supporting suppliers to deliver value, • Ensuring the highest possible quality is achieved in the product categories at the right price, • Category insight and data to drive the marketing strategy and opportunities with customers, • Work collaboratively with the excellent development team and other commercial and supply chain members, • Self-motivated to prioritise key projects and timelines Your background • A buyer with a background in ingredients in food manufacturing, foodservice or retail, • You’ve started to demonstrate your ability in procurement, • Strong analytical and negotiation skills, • Confident and able communicator, • Collaborative supplier relationships, • Numerically agile, • Drive, tenacity and able to challenge effectively, • Food industry experience – essential – food manufacturing or foodservice You might be in a Trainee Buyer role and looking for the next step or a Buyer wanting more opportunity – then this opportunity is worth exploring. Please send your cv to Rhian in the Novus team without delay.

Position Title: Events Delegate Executive Market Group: Northstar Travel Media Reports To: Hosted Buyer Operations Manager Works with: NTG UK Editorial & Sales teams, Marketing & Client Services Office Location: London / Home CONTEXT Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions. PURPOSE OF ROLE You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events. KEY RESPONSIBILITIES Hosted programme coordination – customer service • Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands- The Meetings show, TEAMS, Business Travel News., • Regular communication with hosted buyers on the telephone and via e-mail., • Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up., • Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager., • Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers., • Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge., • Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary., • Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this., • Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfill their minimum appointment requirement. Telesales and Telemarketing • Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task. Data Management, acquisition, and retention • Receive and input information into the computerized databases., • Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats., • Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. OTHER RESPONSIBILITIES • Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events, • Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs, • Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site, • Conducting pre-and post-event evaluations with team members, reporting on the outcomes, • Mentor and train temporary hosted buyer coordinator, • Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences BEHAVIORS AND SKILLS • Experience in the operational delivery of hosted buyer/delegate programmes, • Experience/exposure in the operational delivery of events and/or exhibitions, • Fluent English communication, both verbal and written, • Attention to detail in all areas, • Computer Literacy – with advanced knowledge of Microsoft Office, • Ability to work under pressure for long periods of time, • Ability to manage multi-projects simultaneously, • Ability to work as part of a team, • Service awareness – Good telephone manner and customer service skills Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Mode Search is supporting a globally renowned luxury house in the search for an Executive Assistant. The Executive Assistant will report directly to the Retail Director and work closely with the wider leadership team, including Directors and Store Managers, as well as key head office contacts. The role is instrumental in ensuring the smooth, efficient and professional running of the Maison, acting as a central coordination point for internal and external stakeholders. The Role • Provide high-level administrative and organisational support, • Manage complex and ever-changing diaries, demonstrating strong forward planning and prioritisation, • Coordinate and reschedule appointments across multiple stakeholders and time zones, • Prepare meetings including briefing documents, presentations, room bookings, hospitality and materials, • Organise domestic and international travel, detailed itineraries and expense processing, • Enter expense commitment requests, check and pre-validate invoices where required, • Draft correspondence and manage sensitive information with absolute discretion, • Support the preparation of presentations and key business documentation, • Occasionally attend meetings to capture actions and ensure clear communication follow-up, • Provide ad hoc administrative support to other Directors within the Maison, • Coordinate leadership visits, seminars, celebrations and internal events, • Support the organisation of buying trips and cross-functional travel coordination, • Contribute to internal communications and initiatives that foster team engagement and togetherness, • Act as a liaison between the Maison, head office and external partners to ensure seamless information flow, • Uphold the highest standards of professionalism in all interactions Requirements • Proven experience as an Executive Assistant or Personal Assistant within a fast-paced, high-demand environment, • Demonstrated experience supporting senior leadership, • Exceptional organisational skills with strong attention to detail, • Ability to anticipate needs, manage competing priorities and remain proactive, • High level of discretion, confidentiality and integrity, • Strong interpersonal and communication skills with the ability to adapt to different stakeholders, • Calm and agile approach when managing unforeseen changes or challenges, • Autonomous and solutions-oriented mindset, • Strong customer-service orientation and collaborative approach, • Advanced proficiency in Microsoft Office (Excel, PowerPoint and Word), • Structured, positive and team-focused attitude, • Commercial awareness and a growth mindset, • Ability to thrive in an operationally complex, high-expectation environment Please note that due to the high volume of applications we are currently receiving, we are unfortunately unable to provide individual feedback to every candidate at this stage of the process. If your application is successful, you will be contacted by us in due course. You may also submit your CV directly to should you wish to apply.

Working for a very high-growth, industry-leading digital business, the Senior Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Senior Service Designer will be responsible for: • Identifying pain points across app, service and operations, • Designing and implementing measurable improvements, • Leading cross-functional initiatives from discovery to delivery, • Blending automation, AI and human support into seamless journeys, • Clearly defining and tracking impact (CX, operational, commercial) The Senior Service Designer will have: • Proven experience leading complex service design projects independently, • Strong systems thinking across digital and operational ecosystems, • Ability to demonstrate tangible impact in previous roles — what changed and how it was measured, • Confidence influencing and leading teams through change, • Comfort operating at pace in a scaling environment, • Experience with or curiosity about AI and automation, • Candidates could come from roles like Customer Experience Designer or CX Designer and a variety of industries including ecommerce, retail, travel, finance, marketplace, insurance, government, etc. This is a great opportunity for a talented Senior Service Designer to help build, scale and deliver real impact at a huge brand, loved by their customers. Senior Service Designer £75k + bonus + benefits London / hybrid

About the Company An exciting opportunity has arisen for a Legal Counsel / Senior Legal Counsel to join a high-growth, fast-evolving business operating at the intersection of technology, logistics, retail, and e-commerce. This organisation is undergoing a significant period of expansion and transformation, making it an excellent time to join a business where the legal team plays a central role in supporting strategic growth, commercial delivery, and operational development. About the Role This is a broad, commercially focused in-house legal role offering strong exposure to senior stakeholders, complex contracting work, and the opportunity to contribute to a business scaling rapidly in a dynamic sector. This is a high-impact commercial legal role with wide-ranging responsibility across contractual, operational, regulatory, and strategic matters. The successful candidate will play a key role in supporting the business on a broad range of complex commercial agreements, helping to drive business initiatives while managing legal and commercial risk in a pragmatic, solutions-focused way. This is not a purely process-driven contracts role. It requires someone who is confident operating in a fast-paced, non-standard environment, with strong judgement and the ability to work closely with cross-functional teams. There is also a strong progression opportunity for the right individual as the legal function continues to evolve and grow. Responsibilities • Draft, review, and negotiate a high volume of complex commercial contracts, • Partner closely with commercial, sales, operational, and business teams to support strategic initiatives and growth, • Advise on a broad range of commercial partnerships and business arrangements, • Support property and location-related contractual matters where relevant, • Identify legal and commercial risk while helping stakeholders achieve practical business outcomes, • Assist with business transformation and integration-related legal work, • Advise on a range of operational and day-to-day legal matters, • Support on consumer-facing issues, including customer terms, complaints, marketing, and digital/customer experience matters, • Provide advice on regulatory and compliance issues, including data protection and consumer law, • Work with internal teams on claims, disputes, and service-related legal matters, • Contribute to legal process improvement, contract governance, and scalable legal frameworks, • Act as a trusted, commercially minded advisor across the business Qualifications • Qualified lawyer with strong private practice and/or in-house training, • Ideally 4–5 years’ PQE, although candidates outside this range may still be considered depending on experience Required Skills • Strong background in commercial contracts, including drafting and negotiating complex agreements, • Excellent technical drafting skills and strong attention to detail, • Commercially astute, with the ability to balance risk with business objectives, • Comfortable operating in a fast-paced, high-growth environment, • Experience partnering with sales, commercial, and operational stakeholders, • Strong interpersonal and stakeholder management skills, • Proactive, adaptable, and solutions-oriented approach Preferred Skills • Experience in sectors such as retail, FMCG, e-commerce, logistics, telecommunications, technology, or fintech would be advantageous Pay range and compensation package Join a business at a particularly exciting stage of growth and transformation. Broad and varied role with exposure to commercial, operational, and strategic legal matters. Opportunity to work closely with key internal stakeholders across the organisation. Fast-paced, collaborative, and commercially driven environment. Strong long-term career progression potential. Chance to help shape and develop the legal function as the business continues to scale. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. What We're Looking For: We're seeking a Full-Time Customer Service Advisor who will be the first point of contact for our customers — whether in our iconic flagship store or across our online channels. You'll be the face and voice of Liberty, handling enquiries with warmth, efficiency and professionalism from the very first interaction to the last. Ideally, candidates will have: • A background in customer service within retail, hospitality or travel; experience with a high-end or luxury brand is a strong advantage., • Exceptional communication skills, being confident and professional across verbal, written and in-person interactions., • A proactive mindset; energised by a busy environment and comfortable being responsive throughout shifts., • The ability to be calm under pressure, juggling multiple responsibilities and meeting various deadlines., • A flexible and committed approach, comfortable working a shift pattern that includes weekends., • A tech-savvy approach, with an openness to learn and navigate a range of platforms and digital tools. Key Responsibilities: Customer Focus • Respond to customer queries in a professional and timely manner, both in-person and online., • Provide consistent and up-to-date information to customers., • Ensure customer follow-up is completed within department SLAs, whilst also escalating complaints to your line manager when necessary. Standards • Complete processes efficiently and accurately, including transactions on POS, Microsoft Dynamics AX and Zendesk., • Maintain high standards of organisation and compliance across all working areas, front and back of house. Service Excellence • Act as a Liberty ambassador, ensuring an exceptional customer experience at every interaction, both in-store and online., • Proactively develop knowledge of Liberty's online and flagship services, promotions, marketing and events., • Stay aware of the latest trends, competitor activity and customer service best practice.

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13 billion. Job Description- Job Title: Senior Java Engineer Must Haves- Java, Kafka, Microservices, Spring Boot, Postgres and AWS The Opportunity: We are looking for ambitious and motivated individuals who are keen to embrace growth and tackle the impending challenges in this fast evolving industry. You should be passionate about approaching things differently, while operating like a fintech within a bank. We are not looking for superpowers - we are looking for knowledge, enthusiasm and the right attitude to deliver our global initiative in a lean way. We are building a new strategic digital business backed by a Global Bank, with the ambition to become the next-generation global fintech solution, supporting the needs of internationally minded customers around the world. With a global footprint, they serve more than 50 million customers worldwide with a complete range of banking and wealth management services, enabling customers to manage their finances and protect and build their financial futures. Purpose: To cope with our expansion, we are looking for Senior Java Engineers to join our mission and help us build a global product that's scalable, reliable and secure. You will work in tribes alongside product managers, user researchers, designers, mobile engineers, web engineers, data analysts and business analysts to define features specifications (Fraud, Risk, Treasury, Finance and more..), refine software design, and commence service building and testing. What you’ll be doing: Work with global product teams to create and evaluate the product roadmap - inputting on what we should be creating and how we should go about it Be the technical voice at the table, prepared to educate and guide the business on the right approach, technology and trends Design and develop cloud native software systems that are resilient, secure, fast, easy to manage, and scalable in modern, dynamic environments such as public cloud. Adopt appropriate software architecture design pattern that is fit for purpose, business scenario and specific use case. Apply quality software engineering practices through all phases of development and into production Contribute with analysis and solutions to fulfill business requirements Research, plan and implement integrations with numerous banking and payments systems Optimise performance of complex systems Create structured, testable, lightweight code in Java What we are looking for: Hands-on development experience in building global software product form zero to one. Strong experience working on the backend of a technology product (excellent Java skills and understand relational databases) Have a product mindset: you care about customer outcomes and you want to make data-informed decisions Knowledge around Kubernetes, previous experience around monitoring and observability, potentially security knowledge (checkmarx, sonarqube & wiz) You’re comfortable working in a team that deals with ambiguity and aggressive timelines Experience in both waterfall and agile development practices and comfortable with working in the DevOps culture A track record of forging strong relationships and building trusted partnerships through open dialogue and continuous delivery Even better if you: Previous payment systems integration experience Exposure to the full stack, from frontend UI to the server side, business logic and database, and awareness of the leading technologies in each domain Advanced hands-on experience with Amazon Web Services and its core architectural components / utilities Database management skills like scaling, performance management, capacity planning, etc., PostgreSQL If you've got the passion and dedication to help us go the distance and looking for a career that will help you fulfill your potential - join us to make a global impact!

We are currently recruiting an experienced and commercially driven Brand Manager to lead a globally recognised luxury fashion label within a prestigious flagship department store. This is a permanent, full-time position offering an excellent opportunity for a proven retail leader to manage, develop, and grow a high-profile designer fashion brand. The role As Brand Manager, you will be responsible for driving sales performance, leading and developing your team, and delivering an exceptional client experience. You will act as the brand ambassador, ensuring the highest standards of presentation, service, and commercial success. Key Responsibilities • Lead, manage, and motivate the team to achieve sales targets, • Drive brand performance and maximise commercial opportunities, • Deliver exceptional client service and build strong customer relationships, • Ensure brand standards and visual merchandising guidelines are maintained, • Analyse sales performance and implement action plans, • Recruit, train, and develop team members, • Build strong relationships with internal and external stakeholders Sound like you? • Proven experience as a Brand Manager, Store Manager, or Senior Manager within luxury fashion, • Strong commercial and business acumen, • Demonstrated ability to lead and develop high-performing teams, • Excellent clienteling and relationship-building skills, • Passion for luxury fashion and brand representation, • Professional presentation and strong leadership presence

Are you a driven and experienced Buyer with a passion for fashion, looking for an opportunity to truly shape a market-leading Linens, Home Accessories & Dine offering? If so, this could be the perfect role for you. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. We are also open to applicants based in Newcastle Upon Tyne to be based in our functional hub in our Newcastle Flagship store. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service., • Hybrid Working (Typically every Thursday and Friday working from home). About the Role We’re looking for an experienced Buyer to lead the strategy and execution of Fenwick’s Linens, Home Accessories & Dine categories across all stores and online. This role is central to driving sales, profitability and market share, delivering a curated, design-led assortment that reflects the Fenwick brand while meeting the needs of our customers. You’ll own the end-to-end buying process, from range planning and supplier negotiations through to trading, launches and seasonal strategies. With a strong commercial eye, you’ll identify emerging home and lifestyle trends, source new and distinctive brands, optimise margins and stock performance, and build trusted, long-term partnerships with key suppliers. Data-led insight and intuition will support decision-making as you analyse performance and identify opportunities for growth. Working closely with Retail, Digital, Marketing and support teams, you’ll help shape a customer-first Home & Dine offer that inspires customers and drives engagement both in-store and online. This role suits a buyer with relevant category experience, strong influencing skills and a passion for design, storytelling and delivering exceptional customer experiences. What we are looking for in a candidate... • 3+ years’ experience in Home & Dine Buying, • A sharp eye for product and emerging trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • Experience in developing product strategies and building business cases, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, storytelling, and customer experience About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Department: Retail Place of work: Harrods, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • Harrods store approval required, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

We are currently recruiting for a fast growing and innovative beauty and cosmetics company in London. We're looking for a highly organised and ambitious professional to join their team as the Retail Operations & Events Manager UK. This role will be instrumental in supporting the company's 2026 retail expansion, ensuring seamless operational execution across all stores and events. They are a rapidly expanding, founder-led beauty and lifestyle brand specialising in longwear, lifeproof cosmetics. Their products are available internationally in leading retailers and department stores, and they maintain a strong presence across major cities including London. The company values creativity, collaboration, and operational excellence, striving to embody these principles in everything they do. As the Retail Operations & Events Manager UK, you will report directly to the National Field Sales Manager and lead operational execution across the UK retail footprint. Your role will be pivotal in managing store launches, events, retail reporting, and profitability, ensuring that the brand delivers an exceptional customer experience while meeting commercial objectives. Responsibilities: • Create and deliver weekly and monthly trade reports in collaboration with the wholesale and retail field teams, identifying trends and opportunities to optimise performance., • Manage store profitability, analysing P&L data, identifying margin leaks, and implementing cost saving measures., • Oversee day to day retail operations, including logistics, inventory flow, and back of house processes, ensuring operational efficiency., • Coordinate staffing and rotas, balancing labour costs with peak periods to maintain excellent customer service., • Lead operational delivery of in store launches, pop ups, and events, ensuring they are executed on time and within budget., • Drive data led insights using Excel and AI tools to streamline reporting, analyse trends, and inform business decisions. Requirements: • Advanced Excel skills (VLOOKUPs, Pivot Tables, data modelling) to automate and enhance reporting., • Proficiency with AI tools (ChatGPT, Claude, Copilot, etc.) for workflow automation, communication, and data analysis., • Exceptional organisational skills, capable of managing multiple stores and events simultaneously., • Strong problem solving skills with a “fixer” mindset, able to implement solutions efficiently., • Tech-savvy and data-driven, but with a clear understanding that retail success depends on excellent people focused execution. If you are ready to play a central role in driving the growth of a dynamic, innovative beauty brand, apply now to join the team as the Retail Operations & Events Manager UK.