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About our client Headquartered in the beautiful city of Bath, our client is a fast-growing SaaS business delivering cloud-based software solutions to some of the world’s leading banks. Backed by a $1bn global investor, our client’s technology is used daily by financial institutions across Europe, with a particularly strong and growing presence in Australia and New Zealand, which they have identified as a key strategic growth market for the business. About the role Our client is experiencing a period of rapid growth, with a UK team of 50+ employees working alongside an expanding team across Australia and New Zealand. Backed by substantial ongoing investment into product development, the business is innovating at pace and continually enhancing its technology platform. We are working with our client to recruit a Customer & Application Support Specialist, who will act as a trusted first-point of contact for customers (Banks & Lenders). This role is central to the customer experience and requires someone who is customer-centric, proactive, and comfortable owning issues end-to-end. This is not a call-centre or script-based support role. It suits someone who enjoys problem-solving, asking the right questions, and learning how complex systems work. As a Customer & Application Support Specialist, you will: • Own support tickets from initial contact through to resolution, • Communicate clearly and proactively with customers, including when there is no immediate update, • Investigate issues within the platform before escalating where necessary, • Work closely with internal product, engineering and service teams, • Support business-critical SaaS applications used by financial institutions, • Ensure customers feel informed, supported, and confident at all times, • First Class Hons in Computer Science/Computing, • Working knowledge of SQL, • Ideally some level of experience in a Technical Support environment, • First-class communicator - this is a customer facing role, • Comfortable dealing with customers when issues are unresolved or under investigation, • Able to explain technical or complex issues to non-technical users, • Motivated to learn - not someone who expects to be spoon-fed, • You do not need to be a developer, but you should be technically curious. This is an opportunity to take on a high-impact role supporting business-critical SaaS products used by major financial institutions, where your work genuinely matters. You’ll develop valuable technical and industry knowledge within a fast-growing FinTech business, working closely with experienced teams across support, product and engineering. The role offers autonomy, trust and real ownership, along with strong learning and progression opportunities as the company continues to scale, all within a supportive, collaborative environment.

Company Description: Bowimi is a fast-growing B2B SaaS company that is revolutionising how consumer brands sell their products and manage their field teams. Our platform empowers sales teams to capture, organise, and act on data in real time - replacing outdated spreadsheets and clunky software with modern tools built for today’s market. With over 250 companies across 15+ countries already using Bowimi, we’ve built a loyal customer base that includes some of the hottest names in the sector; Tenzing, Jaegermister, Beavertown, KIND, Lucky Saint, Vita Coco - plus one of the largest global drinks brands (though we can’t share their name just yet 👀). We were even shortlisted for SPARKies Scaleup of the Year award for 2024! As we enter our next phase of growth, we’re hiring a hands-on DevOps Manager to strengthen our cloud platform, accelerate delivery, and support our staff with secure and reliable systems. About The Role: This is a hands-on individual contributor role, reporting to the CTO. You’ll design, build, and run our cloud infrastructure, CI/CD, observability, and core IT operations (including device management). You’ll also help define IT business processes and uphold ISO 27001. The goal is to make building software fast and safe to ship, reliable for customers to use, and smooth for team members to get work done. What You'll Be Doing: • Own the DevOps strategy - Design and implement scalable cloud infrastructure, CI/CD, observability, and security-by-default practices that let engineering ship fast and services accessed safely., • Standardise how services are built, provisioned, administered, and managed - Provide clear ways of working for Infrastructure as Code, environment parity, passwords and secrets management, use of and integration with third-party SaaS and PaaS, • Lead reliability and incident response - Define SLOs, implement actionable monitoring and alerting, run on-call and post-incident reviews, and drive systemic fixes to improve MTTR and availability., • Champion productivity of technical teams - Support the team in reducing build and test times, improving local development setups, and delivering self-service tooling and best practice ways of working for engineers and internal teams., • Manage IT processes and UEM/MDM - Support joiner/mover/leaver processes, access reviews, and asset lifecycle management; manage device compliance and endpoints, SaaS integrations, and SSO provisioning., • Secure and compliant operations - Manage & operate IdP/SSO and RBAC, manage vulnerabilities/patching, maintain hardening baselines, and own ISO 27001-aligned controls, evidence capture, and audits., • Stay current and apply what matters - Track industry trends in cloud, DevOps, security, and AI. Trial promising tools/practices in small pilots, measure impact, and adopt only what improves reliability, speed, security, or cost. What We're Looking For: • You’ve been around the block - 7+ years across software engineering and DevOps/Platform/SRE, and enjoy being hands-on. You’ve shipped, operated, and improved real systems., • You code, script, and automate - Comfortable writing code in at least two of C#/.NET, TypeScript/Node.js, and Python, plus scripting (Bash/PowerShell). You turn runbooks into scripts and scripts into scheduled jobs., • You have deep AWS knowledge and use it wisely - Strong design/operations experience on AWS, backed by an architecture certification (Associate or Professional). You’re pragmatic, cost-aware, and confident with integrating GCP when it’s more appropriate., • You know GitHub and ship through GitHub Actions - Reliable multi-stage pipelines (build, test, scan, release, deploy), fast feedback, and safe rollbacks., • You treat infrastructure as code - Good understanding and practical experience with Terraform, secrets management, environment provisioning, reproducible deployments, and reviewable changes., • You keep systems healthy and teams unblocked - Useful logs/metrics/traces, actionable alerts, sensible SLOs. Comfortable on-call, you conduct thorough post-incident reviews and turn fixes into lasting improvements., • Security and compliance aren’t afterthoughts - Google Workspace as IdP/SSO, least privilege/RBAC, patch/vuln management, and practical ISO 27001 control implementation with clean evidence., • You help staff do their best work - Mixed macOS/Windows fleet experience, clean joiner/mover/leaver flows, SSO-based provisioning, and clear self-service docs that actually help., • You’ve used AI where it counts - Real experience integrating LLMs/AI services from industry leaders for developer productivity or operations (e.g., CI insights, code analysis, incident triage, ops copilots) with attention to data privacy and cost., • You keep your knowledge fresh - You follow relevant communities, changelogs, and standards (AWS/GCP updates, CNCF, OWASP, ISO). You’re selectively curious and pragmatic, and you can generate ideas and follow through to make a measurable difference. Nice To Have: • Containers and orchestration (Docker, ECS/EKS), frontend build/release familiarity (Vite, React/Vue), and API gateway patterns., • Security tooling integration: SAST/DAST/SCA, dependency governance, SBOMs., • Experience with GCP services (e.g., BigQuery, Maps, Vertex) and cross‑cloud identity/networking., • Led AI governance and lifecycle management to ensure compliant, secure, and reliable AI/ML in production., • FinOps basics: tagging, budgets, and dashboards. Why You'll Love It: • Real ownership, real impact: You design it, build it, and run it - directly improving delivery speed, platform reliability, and day-to-day staff productivity., • Modern problems, pragmatic solutions: We value practical engineering over hype. You’ll standardise tools and patterns that make sense for our stage and mission., • Variety without the chaos: Cloud, pipelines, observability, security, ISO 27001, and UEM. Priorities are clear, but no two weeks will look the same., • Supportive, product-focused culture: Partner closely with engineering, product, and support and watch your changes land quickly., • Growth and learning: Room to deepen AWS/GCP skills, automation, and applied AI. Why Might You Be A Good Fit: • You’re happiest when you can both design the plan and write the code to make it real., • You think in systems: simple interfaces, good defaults, clear runbooks, and automation where it counts., • You care about speed and safety equally, so we achieve faster turnarounds and fewer incidents., • You like partnering with people: you’ll jump on a call to unblock an engineer, tighten an access policy, or explain trade-offs in plain English., • You prefer boring, reliable tech over fragile cleverness, and you’re comfortable deleting things that don’t pay their way., • You take compliance seriously without weaponising it or creating bottlenecks, because ISO 27001 is a tool, not red tape., • You see AI as a practical assistant, and its usefulness is measured by how much time it saves or how much toil it reduces, as evidenced by the outcomes. What You'll Get: 🌴 34 days holiday (incl. bank holidays) + 1 extra day for your birthday 💻 Work laptop & second screen 🏡 Hybrid working - 3 days in our Bath/London Bridge office 🚆 Team away days 🏥 Free private healthcare and a series of perks such as half-price gym membership through Vitality (see more here) 🎉 Regular socials & team activities 🚀 The opportunity to shape the future of our success!

About our client Headquartered in the beautiful city of Bath, our client is a fast-growing SaaS business delivering cloud-based software solutions to some of the world’s leading banks. Backed by a $1bn global investor, our client’s technology is used daily by financial institutions across Europe, with a particularly strong and growing presence in Australia and New Zealand, which they have identified as a key strategic growth market for the business. About the role Our client is experiencing a period of rapid growth, with a UK team of 50+ employees working alongside an expanding team across Australia and New Zealand. Backed by substantial ongoing investment into product development, the business is innovating at pace and continually enhancing its technology platform. We are working with our client to recruit a Customer & Application Support Specialist, who will act as a trusted first-point of contact for customers (Banks & Lenders). This role is central to the customer experience and requires someone who is customer-centric, proactive, and comfortable owning issues end-to-end. This is not a call-centre or script-based support role. It suits someone who enjoys problem-solving, asking the right questions, and learning how complex systems work. As a Customer & Application Support Specialist, you will: • Own support tickets from initial...

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