Training & Competence Monitoring Supervisor
hace 3 días
Southampton
About John Charcol Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice. About the Role This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first. What You'll Be Doing • Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business, • Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement, • Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes, • Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs, • Providing coaching and development to improve adviser quality and customer outcomes, • Facilitating and delivering induction training as required under the T&C scheme, • Developing and growing effective relationships across all John Charcol departments, • Responding promptly and with appropriate diligence to any complaints received, • Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours, • Presenting a professional approach with a high standard of service quality, integrity and conduct What We're Looking For Essential: • Minimum 2 years' experience in a regulated or financial services environment, • Minimum 1 year's experience in a T&C role, • Strong knowledge of the UK regulatory environment and FCA regulation, • Strong interpersonal and relationship building skills, • Good IT skills across Word, PowerPoint, Excel and Outlook Desirable: • CeMAP or equivalent qualification, • Formalised compliance qualification Why John Charcol? This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group. Interested? Apply on LinkedIn - we'd love to hear from you. #TrainingAndCompetence #Compliance #FinancialServices #MortgageBroker #JohnCharcol #Southampton #Hiring #JobOpportunity