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My client is looking for a commercially driven General Manager to take full ownership of a regional operation—leading performance, growing revenue, and building a high-performing field team. This is a hands-on leadership role for someone who thrives on accountability, enjoys being close to customers, and knows how to turn operational activity into real commercial results. You will be responsible for: Driving Regional Growth • Own and deliver regional revenue and growth targets, • Increase service, van jobs, and supply-only revenue, • Build and convert a strong pipeline of new business opportunities Customer Growth & Account Management • Develop and manage key regional accounts (top 10–20 customers), • Build strong, lasting relationships through regular engagement, • Identify upsell and cross-sell opportunities across existing customers, • Actively win new business through structured outreach and site visits Leading & Developing Your Team • Manage, coach, and motivate a team of field engineers, • Drive productivity, utilisation, and performance, • Run regular 1:1s and build a strong, positive team culture Delivering Outstanding Customer Experience • Ensure consistent, high-quality service across all interactions, • Balance commercial focus with long-term relationship building, • Represent the business with professionalism and accountability Operational Leadership • Maintain strong control of regional operations and performance metrics, • Delegate effectively to protect time for leadership and growth, • Drive structure, discipline, and continuous improvement What Success Looks Like • High engineer utilisation and strong daily job volumes, • Growth in regional revenue and customer spend, • Consistent new business wins, • Engaged, high-performing team with low attrition, • Strong customer retention and satisfaction What We are Looking For • Proven experience in a commercial, regional, or operational leadership role, • Strong background in account management, business development, or sales growth, • Experience managing field-based teams or engineers, • Engineering background required, with hydraulic or heavy plant knowledge highly preferred, • A natural relationship builder with a proactive mindset, • Comfortable balancing strategy and day-to-day operations 💡 Why This Role? • Full ownership of your region and its performance, • A blend of leadership, commercial growth, and operational control, • The opportunity to build something, not just manage it and be part of a very fast growing business, • A fast-paced, results-driven environment where impact is visible

About John Charcol Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice. About the Role This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first. This is not a generic L&D or people development role. You will be working within a regulated mortgage and protection environment and will need a strong working knowledge of FCA rules, MCOB, Consumer Duty obligations and TCF principles from day one. What You'll Be Doing • Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business, • Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement, • Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes, • Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs, • Providing coaching and development to improve adviser quality and customer outcomes, • Facilitating and delivering induction training as required under the T&C scheme, • Developing and growing effective relationships across all John Charcol departments, • Responding promptly and with appropriate diligence to any complaints received, • Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours, • Presenting a professional approach with a high standard of service quality, integrity and conduct What We're Looking For Essential: • Minimum 2 years' experience in a T&C, compliance supervision or 1st line compliance role within FCA regulated financial services, • Demonstrable knowledge of FCA regulation, MCOB and Consumer Duty obligations, • Strong knowledge of the UK regulatory environment and FCA regulation, • Strong interpersonal and relationship building skills, • Good IT skills across Word, PowerPoint, Excel and Outlook Desirable: • CeMAP or equivalent qualification, • Formalised compliance qualification Why John Charcol? This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group. Interested? Apply on LinkedIn - we'd love to hear from you. #TrainingAndCompetence #Compliance #FinancialServices #MortgageBroker #JohnCharcol #Southampton #Hiring #JobOpportunity

About John Charcol Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice. About the Role This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first. What You'll Be Doing • Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business, • Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement, • Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes, • Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs, • Providing coaching and development to improve adviser quality and customer outcomes, • Facilitating and delivering induction training as required under the T&C scheme, • Developing and growing effective relationships across all John Charcol departments, • Responding promptly and with appropriate diligence to any complaints received, • Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours, • Presenting a professional approach with a high standard of service quality, integrity and conduct What We're Looking For Essential: • Minimum 2 years' experience in a regulated or financial services environment, • Minimum 1 year's experience in a T&C role, • Strong knowledge of the UK regulatory environment and FCA regulation, • Strong interpersonal and relationship building skills, • Good IT skills across Word, PowerPoint, Excel and Outlook Desirable: • CeMAP or equivalent qualification, • Formalised compliance qualification Why John Charcol? This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group. Interested? Apply on LinkedIn - we'd love to hear from you. #TrainingAndCompetence #Compliance #FinancialServices #MortgageBroker #JohnCharcol #Southampton #Hiring #JobOpportunity

Store Manager | Southampton | Premium Retail | Up to £40k + Commission This is an opportunity for an experienced Store Manager to step into a key leadership role within a premium retail environment experiencing strong growth and momentum. As a Store Manager, you will take full ownership of the store, driving commercial performance, leading from the front, and building a high-performing, sales-focused team. This is a hands-on role suited to someone who thrives on the shop floor and leads through presence, pace and example. The Role * As a Store Manager you will take full ownership of store performance, KPIs and commercial results • Lead from the front through confident, proactive selling, • Build, coach and develop a high-performing team, • Drive conversion, ATV and overall sales standards, • Maintain exceptional store presentation and operational standards Proven experience as a Store Manager in a retail store and leading a team • Commercially driven and motivated by targets and results, • Hands on leadership style with strong presence on the shop floor, • Confident developing people and elevating performance, • Competitive basic salary, • Uncapped commission with strong earning potential, • Progression linked to performance If this aligns with your experience and ambitions, apply now or get in touch for a confidential conversation. BH35495

Assistant Store Manager | Southampton | Premium Retail | Up to £40k + Commission This is an opportunity for an experienced Assistant Store Manager to step into a key leadership role within a premium retail environment experiencing strong growth and momentum. As an Assistant Store Manager, you will take full ownership of the store, driving commercial performance, leading from the front, and building a high-performing, sales-focused team. This is a hands-on role suited to someone who thrives on the shop floor and leads through presence, pace and example. The Role * As an Assistant Store Manager you will take full ownership of store performance, KPIs and commercial results • Lead from the front through confident, proactive selling, • Build, coach and develop a high-performing team, • Drive conversion, ATV and overall sales standards, • Maintain exceptional store presentation and operational standards Proven experience as an Assistant Store Manager in a retail store and leading a team • Commercially driven and motivated by targets and results, • Hands on leadership style with strong presence on the shop floor, • Confident developing people and elevating performance, • Competitive basic salary, • Uncapped commission with strong earning potential, • Progression linked to performance If this aligns with your experience and ambitions, apply now or get in touch for a confidential conversation. BH35496

Store Manager | Southampton | Premium Retail | Up to £40k + Commission This is an opportunity for an experienced Store Manager to step into a key leadership role within a premium retail environment experiencing strong growth and momentum. As a Store Manager, you will take full ownership of the store, driving commercial performance, leading from the front, and building a high-performing, sales-focused team. This is a hands-on role suited to someone who thrives on the shop floor and leads through presence, pace and example. The Role As a Store Manager you will take full ownership of store performance, KPIs and commercial results Lead from the front through confident, proactive selling Build, coach and develop a high-performing team Drive conversion, ATV and overall sales standards Maintain exceptional store presentation and operational standards Create a positive, energetic and results-driven cultureAbout You Proven experience as a Store Manager in a retail store and leading a team Commercially driven and motivated by targets and results Hands on leadership style with strong presence on the shop floor Confident developing people and elevating performance Professional, driven and ambitious, with a growth mindsetPackage Competitive basic salary Uncapped commission with strong earning potential Progression linked to performance Opportunity to be part of a growing premium retail businessThis is a great opportunit...

Assistant Store Manager | Southampton | Premium Retail | Up to £40k + Commission This is an opportunity for an experienced Assistant Store Manager to step into a key leadership role within a premium retail environment experiencing strong growth and momentum. As an Assistant Store Manager, you will take full ownership of the store, driving commercial performance, leading from the front, and building a high-performing, sales-focused team. This is a hands-on role suited to someone who thrives on the shop floor and leads through presence, pace and example. The Role As an Assistant Store Manager you will take full ownership of store performance, KPIs and commercial results Lead from the front through confident, proactive selling Build, coach and develop a high-performing team Drive conversion, ATV and overall sales standards Maintain exceptional store presentation and operational standards Create a positive, energetic and results-driven cultureAbout You Proven experience as an Assistant Store Manager in a retail store and leading a team Commercially driven and motivated by targets and results Hands on leadership style with strong presence on the shop floor Confident developing people and elevating performance Professional, driven and ambitious, with a growth mindsetPackage Competitive basic salary Uncapped commission with strong earning potential Progression linked to performance Opportunity to be part of a growing premium retail businessThis is a great opportunity for a commercially driven Assistant Store Manager who thrives in a sales-led environment and is ready to step up and take on greater responsibility. If this aligns with your experience and ambitions, apply now or get in touch for a confidential conversation. BH35496