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Administrator - Customer Service. Administrator - Customer Service.

Repairs Scheduler Location - Swadlincote Hourly rate - £14.00 - £17.76 per hour (Depending on payment type) Temporary position that could lead to a permanent position Sellick Partnership are supporting a housing association with the recruitment of a Repairs Scheduler to support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams. Job Summary To support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams. To ensure jobs are raised and closed accurately for the direct labour organisation (DLO) day-to-day repairs and contractors in line with policies and contracts. To support the Compliance, Tenancy Management, and Operational Delivery teams with administrative tasks. Main Duties and Responsibilities for the Repairs Scheduler Respond to Customer queries via telephone, email, website or from other departments as required. Using MRI software systems, raise orders for planned and reactive maintenance work to the housing stock and associated buildings. Ensure all jobs assigned correctly to contractors or DLO as appropriate, in line with the Repairs Policy and within SLA's. Review any jobs from all booking pots to ensure accurate information recorded with regards to trade allocated to jobs, time allocated to job and Schedule of rate codes Service Specific This role will primarily focus on coordinating and administering damp and mould repairs. While the standard administrative responsibilities apply, this position plays a critical role in supporting compliance with Awaab's Law. The successful candidate will take ownership of scheduling and tracking damp and mould cases, working closely with tenants, inspectors, and contractors to ensure timely and effective resolution. Strong communication skills are essential, as is the ability to manage sensitive situations with professionalism and efficiency. If you think you are suitable for this role and would like to discuss it further, please apply online or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

Favourable daytime hours – 8:30am-5pm Early finish Fridays Collaborative, warm team environment Our client is a well-established manufacturing business seeking an experienced and highly organised Service Administrator to join their Service team on a temporary basis. This is an excellent opportunity for an individual with strong administration and customer service skills who enjoys working in a fast-paced operational environment where organisation, accuracy and communication are essential. As Service Administrator, you will provide comprehensive administrative and coordination support to the Service department, helping to ensure engineers are scheduled effectively, customer enquiries are dealt with promptly, parts and logistics are managed efficiently, and service documentation is completed accurately. Key Responsibilities Schedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity. Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders. Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs. Support the delivery of projects and manage individual service cases from initial enquiry through to completion. Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails. Work closely with fellow schedulers and the wider Service team to resolve resourcing challenges and secure appropriate attendance dates for customers. Prepare relevant Risk Assessments and Method Statements for service cases. Maintain accurate and methodical records of service transactions and activities. Manage the Service inbox, raising cases for call-outs, quoted works and commissioning, while ensuring customers receive timely updates. Support service order management, logistical despatch, service works billing and general customer enquiries. Contribute towards achieving departmental KPIs and maintaining an efficient day-to-day Service operation. About You We are looking for someone who is highly organised, proactive and customer-focused, with the ability to manage competing priorities in a busy environment. You will have excellent attention to detail, strong administrative skills and the confidence to communicate effectively with customers, engineers and internal stakeholders. The successful candidate will ideally have: Previous experience in administration, coordination, scheduling or a similar service-based environment. Knowledge of end-to-end logistics would be advantageous Strong organisational and time-management skills. Excellent attention to detail and process discipline. Good numeracy and IT skills, with experience using Microsoft packages and the ability to learn new systems quickly. The ability to prioritise and multitask effectively. A proactive, enthusiastic and self-motivated approach. The confidence to work independently while also contributing positively to a team. A responsible, dependable and flexible attitude. If you are an experienced administrator who thrives on coordinating people, processes and customer requirements, we would be keen to hear from you

Our Client in Swadlincote, Derbyshire is looking for an experienced Administrator within their Technical Department Responsible for providing accurate and efficient administration support to the Technical department. Key Responsibilities/Duties: Hours 40 per week Monday - Friday / 08:00-16:30 or 08:30-17:00 • Always promote Health & Safety in the workplace, displaying excellent personal safety and challenging others when unsafe behaviour is observed. This extends to ensuring all reports are aware of and behave in accordance with the company Health & Safety guidelines • Answer Technical calls and pass to relevant Engineer as required • Provide support in monitoring email enquiries, print and pass to relevant engineer • Data Entry of schedules specified by the engineers from plans and Bill of quantities, ensuring that we maintain and uphold the specified turnaround times and operational efficiency. • Log new enquiries onto internal quoting system • Upon completion of quote, log out date and mark as complete on all relevant systems. • Ensure all required information sent back to the customer. • File quotes on a daily basis in archives • Ensure technical maintains an effective and competitive scheduling and special lintels pricing policy – compare against competitors • Improve response time on ‘requests for information’ as directed by your line manager. • Complete internal purchasing/paperwork for lightweight brick slips including ordering materials required for manufacturing. • Follow up with customer all ‘specials’ and value added products quoted. • Run reports as required by Team Leaders or Technical Manager • Read workings drawings once training is provided. • Maintain the highest level of customer service, ensuring all quotes are returned within the agreed timescales. • Undertake routine administrative tasks • Provide technical support to engineers. • Answer customer and in-house queries by utilising product knowledge • Provide comparisons for internal and external customers using product knowledge. • Provide pricing quotes for external and in-house customers. • Provide support to other departments when required • Ensure effective department and cross departmental communication at all times. • Instil and maintain a customer service culture where the customer always comes first. This includes customer service culture for our internal and external customers. • To carry out other tasks as deemed necessary, that are within the job holder's capability