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Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Our client is looking for a proactive and positive Service Desk Engineer

Skill development & Career Progression + Benefits.Based in Leeds- Mon – Fri needed to provide end user support, hybrid currently.Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself.Apply now we are waiting to invest

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. Means to serve as frontline IT support and be the first point of contact for users needing technical assistanceAbility to resolve hardware and software issue

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Address and resolve non-major incidents and service requests, logging all activity in ServiceNow.

Line IT Service Desk Engineers.

Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Lead daily operations of th

Line IT Service Desk Engineer - Gloucester- £25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The succcessful IT Service Desk Engineer will be working in the following areas and will possess t

Taking ownership for all incidents and requests Initial incident triage of all requests Maintaining the rapport with customers by displaying a detailed understanding of their support requirements Maintaining high levels of incident ownership through the incident lifecycle to a satisfactory customer

What you'll do as Service Desk ManagerLead and develop a small service desk team, owning day‑to‑day operations and escalations. Service Desk Manager (Contract) - Cheltenham - Day rate: up to £350/day - up to 3-months We're hiring a hands-on Service Desk Manager to lead a small, highâ€

This position is ideal for individuals with a proven track record in IT support, ready to provide advanced technical assistance, resolve complex issues, and contribute to the continuous improvement of IT service operations. Strong customer service orientation and excellent communication skills for t

IT Service Desk Technician - Gloucester (on site and must be able to drive) - £30k - £33k I'm seeking an experienced IT Service Desk Technician for a public sector organisation based in Gloucestershire. Key Responsibilities for the IT Service Desk Technician:Working through technical issues re

A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. The ideal candidate will possess strong customer service skills and a foundational understanding of ITIL practices.

A recruitment agency is seeking a 2nd Line IT Service Desk Engineer to deliver exceptional customer support via phone, live chat, and email. Ideal candidates should have experience with ITIL service desk operations and possess excellent communication and organisational skills.

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

Working within the Customer Operations Team, the Customer Service Desk Technician serves as a single point of contact for inbound technical enquiries, ensuring that customer issues are handled efficiently while maintaining low-cost, scalable, and high-quality service delivery. Experience in a contac

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th

Essential experience in ServiceNow ticketing systems, triaging and escalation of Service Desk processes. Methods are working in partnership with the UKHSA ITSM Team providing a Managed Service IT Service Delivery capability. Proven experience of working in an ITIL aligned IT Service Desk environment

A leading rental service provider in Warrington is seeking a Hire Desk Controller for a fixed term contract of 6-12 months. The role involves managing customer inquiries, onboarding new accounts, and driving sales through exceptional customer service.

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams!. Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disru

We’re looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. During Your Time On Our Service Desk You Will Be Exposed To a Wide Range Of Technologies, Where Experience Is Desirable. Our clients rely on us to keep them informed, suppo

The 1st Line IT Service Desk Analyst is responsible for providing first‑level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. Previous experience in a 1st Line IT Support or Service Desk role (or strong equivalent experience). EAP

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements.

A leading technology solutions provider is seeking a proactive Service Desk Analyst to deliver high-quality 1st and 2nd line support in a diverse MSP environment. The ideal candidate will have excellent communication skills and a solid interest in technology, with ongoing training provided to develo

The ideal candidate possesses IT support experience, is knowledgeable in ITIL, and is committed to providing outstanding customer service.

A leading SaaS consulting firm in the United Kingdom is looking for a Senior Service Desk Analyst to deliver top-notch technical support and customer service.

Knowledge of the ITIL ServiceDesk environment. Minimum of 2-3 years 1st Line Service Desk experience. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service.

You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs). In accordance with Service Desk procedures monitors Service Desk queue to ensur

Deliver quick “lunch & learn” sessions to the Service Desk once every 8 weeks. Work on incidents and service requests. Active Directory Domain Services.

Researching and diagnosing technical issues, escalating to 3rd line or the Service Desk Manager where needed. Service Desk & Ticket Management. Raising, managing and resolving incidents and service requests in Jira Service Management.

Support / Level 2 Service Desk Analyst / On-site. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Proven ticket handling experience in a busy service desk environment.

The team is hiring 3 x Service Desk Engineers (Maidenhead) to provide front-line technical support, resolve incidents, and ensure a seamless IT experience for end users. First point of contact on the service desk – calm in a storm and quick on the keyboard. Windows 10+ Desktop, Microsoft Office.

Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardware and software support, including onboarding activities such as hardware/software configuration

A leading IT solutions provider in the United Kingdom is seeking an experienced technical support professional to enhance its Service Desk team. Key responsibilities include resolving incidents, managing service requests, and ensuring compliance with ISO standards.

Previous experience in a senior service desk or technical support role within a SaaS or managed service environment. The Senior Service Desk Analyst will play a key role in supporting a growing SaaS client of ours by delivering high-quality technical support and customer service. This role acts as a

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer.This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment.You'll be responsible for troubleshooting issues with

IT Service Desk Analyst / 1st Line Support Analyst. A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis. Provide high quality support by answering calls and tickets directed to the Global

The successful candidate will work in our ICT & DT Service Delivery team led by the ICT Service Desk Team Leader: Liam Steele. We are looking to appoint a suitably qualified and experienced individual for the role of ICT Service Desk Analyst in the ICT & DT System Operations Team. They will perform

A leading IT service provider in the United Kingdom is looking for an IT Service Desk Analyst to join their team. This position offers an opportunity for both aspiring and experienced professionals to engage in 1st and 2nd-line responsibilities while providing high-quality customer service.

A global leader in financial information services is seeking a Chatbot Technical Lead to spearhead the development of an AI-powered Service Desk Assistant in London.

Our client is seeking a dedicated IT Service Desk professional to join their team. You will work alongside passionate professionals committed to innovation and excellence in service delivery.

Manage and resolve incidents and service requests logged through Service Desk platforms ensuring high customer satisfaction. Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents. Provide high-quality

A leading managed service provider in the UK is seeking a Technical Lead for their IT Service Desk. You'll be responsible for mentoring service desk engineers, managing daily operations, and implementing best practices.

We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. IT Service Desk or similar support role. Experience in the financial services sector.

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi-site environment. Job Title: IT Service Desk Analyst. You provide a friendly, professional interface for all IT incidents and service requests, ensuring user