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  • Shift manager
    Shift manager
    2 months ago
    Full-time
    Northfields, Hounslow

    Are you an experienced and enthusiastic leader ready to take on a key role in a vibrant fast-food cafe? rada cafe, an independent establishment in London specializing in halal breakfast, brunch, and lunch, is looking for a dedicated Shift Manager to join our team. As a Shift Manager, you will be responsible for the smooth operation of our cafe during your assigned shifts. Your main duties will include: • Supervising and motivating our team members to deliver exceptional customer service., • Ensuring the highest standards of food quality, hygiene, and presentation are consistently met., • Managing daily operations, including opening and closing procedures, cash handling, and till reconciliation., • Overseeing stock levels, placing orders, and minimizing waste., • Handling customer inquiries and resolving any issues efficiently and professionally., • Maintaining a clean, safe, and welcoming environment for both staff and customers., • Training new staff and supporting ongoing development of the team. We are looking for someone with: • Proven experience in a supervisory or management role within the fast-food or hospitality industry., • Strong leadership and communication skills., • A passion for delivering excellent customer service., • Ability to work effectively in a fast-paced environment., • A good understanding of food safety and hygiene regulations. If you are a proactive individual with a positive attitude and a commitment to quality, we would love to hear from you.

    Immediate start!
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  • Operations Supervisor
    Operations Supervisor
    3 days ago
    £3800–£4800 monthly
    Full-time
    Southall

    About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

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