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Service Delivery Coordinator Brentwood Office Full Time About Us We are a successful and fast-growing company with a strong reputation as Social Housing Experts in Property Services. Our operations are delivered through three key divisions: Mechanical, Electrical, and Property Services. We pride ourselves on delivering exceptional customer service and operational efficiency across every level of our organisation. Role Overview We are seeking a highly organised and proactive Planned Works Coordinator to join our Property Services division. This role is essential in ensuring planned works are scheduled, coordinated, and delivered efficiently, while maintaining excellent communication with residents, engineers, and internal teams. Acting as the link between the Contract Support Officers (CSOs) and the Contracts Manager, you will oversee appointment scheduling, monitor progress, and help ensure all works are delivered on time, to standard, and with minimal disruption to residents. If you thrive in a busy, fast-paced environment, have strong attention to detail, and enjoy problem-solving while supporting operational delivery, this role could be perfect for you. Key Responsibilities • Schedule and coordinate planned works, ensuring appointments are booked in line with project timelines., • Provide day-to-day administrative and operational support to the Contract Support Manager and CSO team., • Monitor shared inboxes, scheduling systems, and trackers to ensure timely responses and accurate information., • Distribute workloads across the CSO team to meet performance and compliance targets., • Act as the first point of escalation for scheduling issues, resident queries, or system challenges., • Maintain and update records, trackers, and internal systems to ensure data accuracy., • Support the onboarding of new CSOs, providing guidance on systems, processes, and company procedures., • Liaise with internal teams (planning, engineers, operations) to align appointment availability with resource capacity., • Identify and escalate process inefficiencies or recurring issues for improvement., • Handle resident communication with professionalism, empathy, and adherence to data protection., • Provide cover for CSOs during peak periods or absences, including taking calls and booking appointments. Skills & Experience Essential: • Previous experience in administration, scheduling, or coordination within a customer service or operational role., • Strong IT skills, including Microsoft Office (Excel, Outlook, Word) and CRM/scheduling software., • Excellent verbal and written communication skills., • Strong organisational skills and attention to detail., • Ability to prioritise and work effectively under pressure in a busy environment., • Team player with the initiative to solve problems and support colleagues. Desirable: • Experience within social housing, maintenance, or property services., • Knowledge of planned works scheduling processes., • Familiarity with field service management or job scheduling systems. Other Requirements • Full UK driving licence and access to a vehicle (due to office location and limited public transport). Benefits • Free parking, • On-site gym, • On-site parking, • Salary Sacrifice Pension Scheme – after 3 months of employment, • 23 days annual leave + bank holidays, • Option to buy or sell up to 3 additional days annual leave each calendar year, • Birthday off – after 1 year of service, • Group Life Insurance, • Employee Assistance Programme (EAP), • Virtual GP appointments & Online Physiotherapy sessions, • Ongoing training and development opportunities

We are seeking an experienced Rail HSQE Advisor to help manage all aspects of Health, Safety, Quality, and Environmental compliance within our Rail division, reporting into our Senior HSQE Manager. The successful candidate will act as the Responsible Person for health and safety, ensuring that all operations meet legislative requirements and industry best practices, while driving a positive safety culture across the organisation. Responsibilities: Health & Safety Leadership • Act as the Responsible Person for all health and safety matters, on-site Fire Warden, and First Aider., • Oversee and manage all HSQE and CDM aspects of work, acting as Principal Designer, CDM Advisor, and Principal Contractor under CDM 2015 regulations., • Lead accident and near-miss investigations, interviewing witnesses, preparing reports, and issuing findings to Head Office and clients., • Conduct site inspections (day and sometimes night as-hoc) to assess safety and quality compliance, issuing Safety Bulletins and Alerts to the workforce and subcontractors., • Chair HSQE Committee meetings and attend senior management forums to provide leadership on HSQE strategy., • Manage and ensure compliance with ISO 9001, ISO 45001, ISO 14001 certifications, SSIP memberships, and RISQS requirements under Network Rail standards., • Carry out internal process audits and coordinate third-party audits with accreditation bodies., • review of the Quality Management System (QMS), Safety Management System (SMS), Environmental Management System (EMS), and all associated documentation, risk assessments, RAMS, COSHH, and manual handling assessments., • Deliver HSQE inductions for all new starters and oversee ongoing workforce training requirements, • Research, develop, and deliver in-house training programs, including practical safety demonstrations and DSE assessments., • Act as divisional document controller, maintaining controlled forms and registers., • Develop new policies, procedures, manuals, and processes to support business strategy., • Review and approve project-specific RAMS and permits for all works., • Coordinate Temporary Works arrangements and maintain scaffolding registers., • Conduct regular yard walk-rounds, visual inspections for asbestos, legionella, housekeeping, fire safety, emergency lighting, and firefighting equipment., • Manage monthly data trackers, site inspection findings, vehicle inspections, and non-conformance analysis, providing regular reports to Head Office., • Assist with PQQ management and tender submissions from a HSQE perspective., • Maintain and review annual Business Continuity Plans for contract-specific operations About you: • Working towards Nebosh Diploma, NVQ certificate (desirable but not essential), • TechIOSH working towards GradIOSH, • Member of professional body such as IIRSM or IOSH -desirable but not essential, • Experience in utilities including Rail, water, and wastewater, • 2 years’ experience in a similar type of role (desirable), • Good computer skills and working on various software packages., • Good communication skills both internal and external lines of communication, • Able to be field based and travel to different sites daily (Driving Licence essential) What we offer: • 24 Days holiday plus Bank Holidays, • Company car or car allowance, • Pension scheme, • Death in service, • Ongoing training and professional development, • Opportunity to work with a leading water utility network About the Lanes Group: The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.

As a key member of our Operations Management Team, you’ll be responsible for managing, planning, and administrating the daily operational/maintenance functions of the Plant/Shredding Facilities in the most cost effective and customer focused manner. Responsible for ensuring optimum levels of performance are achieved and sustained in accordance with regulations and health and safety procedures. Our Shredding Facility Supervisor/Manager will focus on the effective use of onsite resources and staff – working towards set KPI targets and supporting the service teams. Specifically, this will involve: • Maintaining, monitoring, and repairing all machinery to ensure maximum efficiencies., • Managing a team of Shredding Specialists, • Ensuring overtime costs are minimised and associated labour costs within the plant department are managed appropriately., • Developing and implementing short and long-term plans for the plant department, while strategically implementing methods to achieve goals., • Ensuring Site Health and Safety standards are prioritised and maintained at all times., • Overseeing personnel training for all plant employees, including training on the operation of shredding equipment, baling, forklifts, and other types of equipment., • Ensuring the plant meets British Security Industry Association standards by following Shred-it policies at all times., • Controlling the flow of activity in the plant so team members / trucks can be provided service upon arrival., • Managing customer service in the plant, demanding a high level of customer service at all times., • Taking ownership of all compliance and safety training for the plant department and employees., • Recruiting, training, and developing talent. This is a hands-on people management role, where some mechanical knowledge is essential to ensure site machinery is running at optimal level and who can demonstrate: • Proven decisive leadership qualities, first rate communication skills and a strong customer focus, coupled with a positive outlook and the ability to work independently., • Working experience in employee relations, performance management, hiring, training and coaching., • A good level of technical/Mechanical expertise, preferably within a similar material recycling facility or similar environment., • Ability and willingness to service and undertake basic running repairs on site machinery., • A good level of IT/PC Literacy, especially in relation to software applications (i.e., Microsoft Word, Excel, Outlook, etc.) In return we'll offer you: • A Competitive Salary (DOE), • Annual pay review, • 5weeks hols + B/Holidays, • Life Insurance, • Contributory Pension Scheme, • Access to SteriCares, our employee support fund, • Stericycle University – Our online library of self-development & learning, • Cycle to Work Scheme, • Flu voucher, • Eye Test voucher, • And more… Shred-it – part of the Stericycle organisation is a global leader in the delivery of confidential data destruction solutions. Widely recognised as the UK’s leading information security company, we provide secure shredding and recycling services to every kind, size and type of company in both private and public sectors. Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. We welcome applications from anybody who considers they match the requirements of the post, irrespective of gender, race or disability.

Candidates who are currently a Sales Manager, Business Development Manager, BD Manager, Sales Specialist, Software Sales Manager, Key Account Manager, Account Manager and Sales Director could be suitable for this position. Duties Business Development Manager (UK, DACH) Software Development. Job Titl

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