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Description Job Posting Title:Off Campus Students Administrator Grade and Salary:Grade 6 (31236 - 36636) FTE and working pattern:Full time (35 hours1 FTE) based in in Riccarton Campus Edinburgh Purpose of Role The role-holder will be responsible for leading the organisation and delivery of key University off campus student support operational processes primarily but not exclusively for Partnership students leading areas of business process improvement as well as having direct administrative responsibilities for complex business critical tasks. The role-holder may be assigned to work directly for the Senior Manager Off Campus Students Manager and Head of Off Campus Students as a change leader or to co-ordinate a significant cross division task. The role holder will have a dotted line to the Academic Operations Manager or their designated team member to coordinate Boards of Examiners for Partnership students and work within an agreed Academic Operations framework of systems and processes. The role-holder will not have direct line management responsibility. However the Head of Off Campus Students will review this as Partnership activities grow and evolve; but will be expected to co-ordinate staff resources to ensure that work is undertaken; this will involve allocating work activity to themselves and any assigned team members or casual staff to ensure that the Off Campus Students team effectively support the various stages of the student and academic lifecycle. As with all members of RAS the role-holder will also be expected to support other key functions of the directorate such as supporting graduations or helping to gather quality-related data and information. Summary of Key Duties and Responsibilities (General): • Support the Off Campus Division team leadership with developing the strategy of the Division., • Each Semester work with the Off Campus Students Leadership and the otherOff Campus Students Division Administrators to agree whichAdministrator will lead each of the following tasks and the resources that will be needed:, • Enrolment and Registration Support, • Online enquiry management, • Mitigating Circumstances support for off campus students, • Results processing, • Boards of Examiners for academic partnership programmes, • Personal Tutor allocation, • Complaints handling, • Post -appeal and post-discipline case handling, • Complex issue resolution, • Division SharePoint administration, • For each assigned task the role-holder will:, • Plan the task including milestones human resources deadlines training and documentation., • Co-ordinate the task ensuring: effective utilisation of any assigned team members including the role-holder that milestones are reached and deadlines are met., • Liaise with all Schools professional services casual workers and external companies to ensure all stakeholders are aware of deadlines and processes. Address any concerns with Schools directly identifying solutions and ensuring service provision adheres to internal and external regulations and agreements., • Work with the Off Campus Students Leadership Academic Operations Management and the other Administrators to evaluate processes and identify areas of business improvement., • Lead the implementation of business improvements this may include commissioning Information Services or external suppliers to deliver the changes., • Assist with recruitment to the Off Campus Students team., • Undertake other tasks related to Off Campus Students as required by their line Manager the Off Campus Students Senior Manager or the Head of Off Campus Students. For online and partnership students: • Enrolment and Registration Support: Co-ordinate Off Campus Students colleagues assigned to support Enrolment and Registration for off campus students ensuring timely and effective issue resolution., • Online and off-campus student enquiry management: Co-ordinate Off Campus Students colleagues assigned to support academics and students ensuring timely and effective enquiry management and issue resolution., • Boards of Examiners for academic partnership programmes: Co-ordinate the scheduling and clerking of relevant Boards of Examiners. Ensure the allocation of clerks for relevant campuses with partnerships and that key tasks are completed such as paperwork preparation invitations sent and post board processing., • Mitigating Circumstances support: ensure timely consistent and student-centred triage of MC applications for the whole University. Work with the Mitigating Circumstances Administrator to ensure that MC Board decisions are properly communicated to Boards of Examiners., • Marks and Results processing: Ensure the timely processing of marks and grades from marking completion until publication., • Complaints handling: Investigate and report on complaints ensuring that a detailed understanding of causes is achieved and a satisfactory response to the complainant is composed., • Post -appeal and post-discipline case handling: Ensuring the timely completion of post-appeal or post-discipline updates to student records., • Complex issue resolution: Investigate and resolve complex student issues across multiple information systems and modes and locations of study. These are the criteria on which the short-listing and recruitment selection will be based. Essential • Educated to at least SCQF level 6-7 or similar or equivalent practical experience in the workplace, • Experience of working within a similar environment as outlined above, • Excellent attention to detail with the ability to manage multiple priorities at the same time., • Competent in the use of relevant IT packages, • Proven relevant experience working in higher education within a service provision rolewhich will have been acquired over a number of years, • Analyticalproblem-solving skills, • Well-developed interpersonal skills, • Demonstrable excellent customer service, • Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment, • Experience in configuring systems to meet business needs, • Experience of working with suppliers to identify issues or enhancements, • Experience one or more of the following systems: Banner Student Top Desk email management system Banner Workflow SharePoint Oracle Business Intelligence Enterprise Edition (OBIEE aka OBI) Collabco myDay portal configuration. About our School/Directorate and Team: The Global Registry and Academic Support Directorate supports our students and staff colleagues across the full student lifecycle from enrolment to graduation. The Directorate has responsibility as the definitive record-keeper of all student information and programme and course details and leading services that help students settle and stay at the University with professional help and advice through a range of wellbeing services. It supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters. It delivers these services through four Divisions each managed by a Global Head and two Heads of Campus Registry: • Student Life, • Off Campus Students, • Academic Operations, • Academic Quality, • Head of Registry Dubai Campus The Off Campus Students Division is responsible for supporting all aspects of the off-campus student journey from enrolment to graduation by providing a single structure to support and enhance the student experience of those studying online programmes or studying off campus via dedicated University approved partnerships globally. How to Apply Applications with FULL CV and Cover letter stating how your experience aligns with the role can be submitted up to midnight(UK time)onMonday 25th August 2025. Shortlisting is anticipated the same week and interviews are anticipated to be conducted w/c 8th September 2025. At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-WattUniversity values diversity across our University community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website______ Heriot-WattUniversity values diversity across our University community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website ___Description Job Posting Title:Off Campus Students Administrator Grade and Salary:Grade 6 (31236 - 36636) FTE and working pattern:Full time (35 hours1 FTE) based in in Riccarton Campus Edinburgh Purpose of Role The role-holder will be responsible for leading the organisation and delivery of key University off campus student support operational processes primarily but not exclusively for Partnership students leading areas of business process improvement as well as having direct administrative responsibilities for complex business critical tasks. The role-holder may be assigned to work directly for the Senior Manager Off Campus Students Manager and Head of Off Campus Students as a change leader or to co-ordinate a significant cross division task. The role holder will have a dotted line to the Academic Operations Manager or their designated team member to coordinate Boards of Examiners for Partnership students and work within an agreed Academic Operations framework of systems and processes. The role-holder will not have direct line management responsibility. However the Head of Off Campus Students will review this as Partnership activities grow and evolve; but will be expected to co-ordinate staff resources to ensure that work is undertaken; this will involve allocating work activity to themselves and any assigned team members or casual staff to ensure that the Off Campus Students team effectively support the various stages of the student and academic lifecycle. As with all members of RAS the role-holder will also be expected to support other key functions of the directorate such as supporting graduations or helping to gather quality-related data and information. Summary of Key Duties and Responsibilities (General): • Support the Off Campus Division team leadership with developing the strategy of the Division., • Each Semester work with the Off Campus Students Leadership and the otherOff Campus Students Division Administrators to agree whichAdministrator will lead each of the following tasks and the resources that will be needed:, • Enrolment and Registration Support, • Online enquiry management, • Mitigating Circumstances support for off campus students, • Results processing, • Boards of Examiners for academic partnership programmes, • Personal Tutor allocation, • Complaints handling, • Post -appeal and post-discipline case handling, • Complex issue resolution, • Division SharePoint administration, • For each assigned task the role-holder will:, • Plan the task including milestones human resources deadlines training and documentation., • Co-ordinate the task ensuring: effective utilisation of any assigned team members including the role-holder that milestones are reached and deadlines are met., • Liaise with all Schools professional services casual workers and external companies to ensure all stakeholders are aware of deadlines and processes. Address any concerns with Schools directly identifying solutions and ensuring service provision adheres to internal and external regulations and agreements., • Work with the Off Campus Students Leadership Academic Operations Management and the other Administrators to evaluate processes and identify areas of business improvement., • Lead the implementation of business improvements this may include commissioning Information Services or external suppliers to deliver the changes., • Assist with recruitment to the Off Campus Students team., • Undertake other tasks related to Off Campus Students as required by their line Manager the Off Campus Students Senior Manager or the Head of Off Campus Students. For online and partnership students: • Enrolment and Registration Support: Co-ordinate Off Campus Students colleagues assigned to support Enrolment and Registration for off campus students ensuring timely and effective issue resolution., • Online and off-campus student enquiry management: Co-ordinate Off Campus Students colleagues assigned to support academics and students ensuring timely and effective enquiry management and issue resolution., • Boards of Examiners for academic partnership programmes: Co-ordinate the scheduling and clerking of relevant Boards of Examiners. Ensure the allocation of clerks for relevant campuses with partnerships and that key tasks are completed such as paperwork preparation invitations sent and post board processing., • Mitigating Circumstances support: ensure timely consistent and student-centred triage of MC applications for the whole University. Work with the Mitigating Circumstances Administrator to ensure that MC Board decisions are properly communicated to Boards of Examiners., • Marks and Results processing: Ensure the timely processing of marks and grades from marking completion until publication., • Complaints handling: Investigate and report on complaints ensuring that a detailed understanding of causes is achieved and a satisfactory response to the complainant is composed., • Post -appeal and post-discipline case handling: Ensuring the timely completion of post-appeal or post-discipline updates to student records., • Complex issue resolution: Investigate and resolve complex student issues across multiple information systems and modes and locations of study. These are the criteria on which the short-listing and recruitment selection will be based. Essential • Educated to at least SCQF level 6-7 or similar or equivalent practical experience in the workplace, • Experience of working within a similar environment as outlined above, • Excellent attention to detail with the ability to manage multiple priorities at the same time., • Competent in the use of relevant IT packages, • Proven relevant experience working in higher education within a service provision rolewhich will have been acquired over a number of years, • Analyticalproblem-solving skills, • Well-developed interpersonal skills, • Demonstrable excellent customer service, • Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment, • Experience in configuring systems to meet business needs, • Experience of working with suppliers to identify issues or enhancements, • Experience one or more of the following systems: Banner Student Top Desk email management system Banner Workflow SharePoint Oracle Business Intelligence Enterprise Edition (OBIEE aka OBI) Collabco myDay portal configuration. About our School/Directorate and Team: The Global Registry and Academic Support Directorate supports our students and staff colleagues across the full student lifecycle from enrolment to graduation. The Directorate has responsibility as the definitive record-keeper of all student information and programme and course details and leading services that help students settle and stay at the University with professional help and advice through a range of wellbeing services. It supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters. It delivers these services through four Divisions each managed by a Global Head and two Heads of Campus Registry: • Student Life, • Off Campus Students, • Academic Operations, • Academic Quality, • Head of Registry Dubai Campus The Off Campus Students Division is responsible for supporting all aspects of the off-campus student journey from enrolment to graduation by providing a single structure to support and enhance the student experience of those studying online programmes or studying off campus via dedicated University approved partnerships globally. How to Apply Applications with FULL CV and Cover letter stating how your experience aligns with the role can be submitted up to midnight(UK time)onMonday 25th August 2025. Shortlisting is anticipated the same week and interviews are anticipated to be conducted w/c 8th September 2025. At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-WattUniversity values diversity across our University community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website ___Description Job Posting Title:Off Campus Students Administrator Grade and Salary:Grade 6 (31236 - 36636) FTE and working pattern:Full time (35 hours1 FTE) based in in Riccarton Campus Edinburgh Purpose of Role The role-holder will be responsible for leading the organisation and delivery of key University off campus student support operational processes primarily but not exclusively for Partnership students leading areas of business process improvement as well as having direct administrative responsibilities for complex business critical tasks. The role-holder may be assigned to work directly for the Senior Manager Off Campus Students Manager and Head of Off Campus Students as a change leader or to co-ordinate a significant cross division task. The role holder will have a dotted line to the Academic Operations Manager or their designated team member to coordinate Boards of Examiners for Partnership students and work within an agreed Academic Operations framework of systems and processes. The role-holder will not have direct line management responsibility. However the Head of Off Campus Students will review this as Partnership activities grow and evolve; but will be expected to co-ordinate staff resources to ensure that work is undertaken; this will involve allocating work activity to themselves and any assigned team members or casual staff to ensure that the Off Campus Students team effectively support the various stages of the student and academic lifecycle. As with all members of RAS the role-holder will also be expected to support other key functions of the directorate such as supporting graduations or helping to gather quality-related data and information. Summary of Key Duties and Responsibilities (General): • Support the Off Campus Division team leadership with developing the strategy of the Division., • Each Semester work with the Off Campus Students Leadership and the otherOff Campus Students Division Administrators to agree whichAdministrator will lead each of the following tasks and the resources that will be needed:, • Enrolment and Registration Support, • Online enquiry management, • Mitigating Circumstances support for off campus students, • Results processing, • Boards of Examiners for academic partnership programmes, • Personal Tutor allocation, • Complaints handling, • Post -appeal and post-discipline case handling, • Complex issue resolution, • Division SharePoint administration, • For each assigned task the role-holder will:, • Plan the task including milestones human resources deadlines training and documentation., • Co-ordinate the task ensuring: effective utilisation of any assigned team members including the role-holder that milestones are reached and deadlines are met., • Liaise with all Schools professional services casual workers and external companies to ensure all stakeholders are aware of deadlines and processes. Address any concerns with Schools directly identifying solutions and ensuring service provision adheres to internal and external regulations and agreements., • Work with the Off Campus Students Leadership Academic Operations Management and the other Administrators to evaluate processes and identify areas of business improvement., • Lead the implementation of business improvements this may include commissioning Information Services or external suppliers to deliver the changes., • Assist with recruitment to the Off Campus Students team., • Undertake other tasks related to Off Campus Students as required by their line Manager the Off Campus Students Senior Manager or the Head of Off Campus Students. For online and partnership students: • Enrolment and Registration Support: Co-ordinate Off Campus Students colleagues assigned to support Enrolment and Registration for off campus students ensuring timely and effective issue resolution., • Online and off-campus student enquiry management: Co-ordinate Off Campus Students colleagues assigned to support academics and students ensuring timely and effective enquiry management and issue resolution., • Boards of Examiners for academic partnership programmes: Co-ordinate the scheduling and clerking of relevant Boards of Examiners. Ensure the allocation of clerks for relevant campuses with partnerships and that key tasks are completed such as paperwork preparation invitations sent and post board processing., • Mitigating Circumstances support: ensure timely consistent and student-centred triage of MC applications for the whole University. Work with the Mitigating Circumstances Administrator to ensure that MC Board decisions are properly communicated to Boards of Examiners., • Marks and Results processing: Ensure the timely processing of marks and grades from marking completion until publication., • Complaints handling: Investigate and report on complaints ensuring that a detailed understanding of causes is achieved and a satisfactory response to the complainant is composed., • Post -appeal and post-discipline case handling: Ensuring the timely completion of post-appeal or post-discipline updates to student records., • Complex issue resolution: Investigate and resolve complex student issues across multiple information systems and modes and locations of study. These are the criteria on which the short-listing and recruitment selection will be based. Essential • Educated to at least SCQF level 6-7 or similar or equivalent practical experience in the workplace, • Experience of working within a similar environment as outlined above, • Excellent attention to detail with the ability to manage multiple priorities at the same time., • Competent in the use of relevant IT packages, • Proven relevant experience working in higher education within a service provision rolewhich will have been acquired over a number of years, • Analyticalproblem-solving skills, • Well-developed interpersonal skills, • Demonstrable excellent customer service, • Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment, • Experience in configuring systems to meet business needs, • Experience of working with suppliers to identify issues or enhancements, • Experience one or more of the following systems: Banner Student Top Desk email management system Banner Workflow SharePoint Oracle Business Intelligence Enterprise Edition (OBIEE aka OBI) Collabco myDay portal configuration. About our School/Directorate and Team: The Global Registry and Academic Support Directorate supports our students and staff colleagues across the full student lifecycle from enrolment to graduation. The Directorate has responsibility as the definitive record-keeper of all student information and programme and course details and leading services that help students settle and stay at the University with professional help and advice through a range of wellbeing services. It supports academic and professional services staff across the University in a number of areas including: academic institutional and student related Regulations and Policies and global national and institutional quality matters. It delivers these services through four Divisions each managed by a Global Head and two Heads of Campus Registry: • Student Life, • Off Campus Students, • Academic Operations, • Academic Quality, • Head of Registry Dubai Campus The Off Campus Students Division is responsible for supporting all aspects of the off-campus student journey from enrolment to graduation by providing a single structure to support and enhance the student experience of those studying online programmes or studying off campus via dedicated University approved partnerships globally. How to Apply Applications with FULL CV and Cover letter stating how your experience aligns with the role can be submitted up to midnight(UK time)onMonday 25th August 2025. Shortlisting is anticipated the same week and interviews are anticipated to be conducted w/c 8th September 2025. At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-WattUniversity values diversity across our University community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website

Description Grade and Salary: Grade 7 () FTE and working pattern:Full Time (35 hours per week) Organisation Name: Oriam Scotlands Sports Performance Manager Professional Services Directorate About Our Organisation Oriam is Scotlands Sports Performance Centre and a subsidiary company of Heriot-Watt University. Oriam plays a key role in supporting the Universitys strategic priorities through excellence in sport physical activity and facility management. As a subsidiary Oriam operates with close alignment to the Universitys policies and standards while also maintaining operational independence to deliver a world-class sporting environment for performance athletes students staff and the wider community. The Oriam team is part of the Universitys Professional Services Directorate under Oriam and Sport contributing to the Universitys mission and business objectives. Oriam delivers a range of financial and operational services including: • Routine financial transaction processing in hire agreements contract purchasing from suppliers accounts payable and accounts receivable for Oriam which includes revenue from the sports partners students and community., • Effective management of Oriams facilities and financial resources reflecting the Gladstone system inhouse for bookings and financial accounting., • Timely and accurate management accounting and financial reporting inline with the HWU accounting timelines., • Operation and oversight of the Fusion / Oracle financial system to ensure all procedures and processes are followed in accordance with the HWU Financial Regulations. Purpose of Role This is a key role within the Oriam staffing structure reporting to the Director of Operations. The Business Services Manager - Finance will be responsible for overseeing all financial transactions including income and expenditure from Oriam customers maintaining the accuracy of accounts receivables and delivering monthly financial reports to senior management and working closely with the HWU Finance Business Partner and Entity Controller. The role manages a small team including the Administration Manager who has the following staff reporting to them; Finance Assistant Bookings Assistant and the Administration Supervisor will report directly to the BSM - Finance. The BSM- Finance will also collaborate closely with colleagues in Treasury Student Services and Finance Systems to provide budget forecasts support financial planning and resolve system issues related to receivables accounting. Monitoring and Reporting • Prepare Finance Reports for the Oriam Business., • Report on the business KPIs to regularly monitor performance against financial targets., • Prepare analysis and supporting commentary for KPI results., • Prepare and issue monthly reports to colleagues and senior management team. Knowledge • Develop and maintain knowledge of accounts receivable issues regulations and trends pertaining to higher education establishments in Scotland., • Develop and maintain awareness of payment security issues. Please note that the above list of key duties and responsibilities is not exhaustive and the role holder will be expected to undertake other ad hoc duties as required. Education Qualifications & Experience: Essential These are the criteria on which the short-listing and recruitment selection will be made. • Educated to first degree level or equivalent or equivalent practical experience in the workplace in Business Administration and Finance Management., • Working towards a qualification or qualified in Finance Management., • Experience of working within a similar environment as outlined above., • Ability to manage a team and coach motivate assess and manage a team including setting objectives., • Ability to manage budgets and finance forecasting., • Competent in the use of relevant IT packages., • Proven relevant experience in an accounts receivable functionwhich will have been acquired over a number of years with a basic understanding of the relevant theory., • Excellent interpersonal influencing and presentation skills able to understand and communicate complex issues effectively., • Demonstrable excellent customer service., • Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment., • Experience of collaborating closely with stakeholders across all levels of the organisation., • Demonstrable professional and initiative-taking approach. Desirable • Professional Qualification or membership of Professional body (where applicable)., • Experience of working in Higher Education., • Ability to research analyse and present complex information effectively with good diligence., • High level organisational skills with the ability to prioritise major developments and to function effectively in a pressured environment., • Good knowledge and understanding of relevant legal statutory and governance applications and turning them into good practice., • Experience in using Oracle finance system., • Experience in using Excel at an advanced level (e.g. charts pivot-tables V-lookups). Competencies Tasks and Responsibilities The tasks and responsibilities listed under the following Competency Headings form part of all management roles in the University at this level and it is expected that the role-holder will always perform them to at least an effective standard. Management Responsibilities • Allocate work and responsibilities clarify requirements and set and agree clear objectives for team members., • Manage the day-to-day administration process for all finance work in the business. Ensuring clear processes and followed within the business., • Recruit monitor and support performance management and development of team members to ensure that individual contributions are optimised., • Ensure compliance with the legal regulations and governance regulations for the Organisation., • Ensure all required health and safety standards in the area of responsibility., • Monitor the budgets of the work area/research area/grant making sure it operates effectively within budget constraints and ensuring appropriate stocks and financial records are maintained. Decision Making • Provide timely and accurate advice to customers and stakeholders based on your technical knowledge., • Assess the risks of assorted options and work with the relevant customer/stakeholder to achieve the optimum outcome., • Provide technical or specialist advice and support to others to enable development of strategy direction and vision. Planning and Organising • Plan prioritise and organise your own work and that of your team to ensure the timely delivery of agreed service objectives in line with customer needs., • Set performance standards and establish regular monitoring processes to ensure work is conducted and performed to the required standard taking the necessary follow-up measures to ensure targets are met through effective performance., • Plan organise co-ordinate and facilitate meetings workshops and larger events ensuring effective use of resources and budget., • Monitor project status and take remedial action where necessary to ensure that projects are delivered on time. Initiative and Problem Solving • Provide advice and guidance on complex and non-standard queries using personal knowledge and experience., • Use initiative and creative ideas to resolve non-standard problems using experience and reasoning to reach an effective conclusion., • Generate original ideas and innovative solutions through the provision of specialist knowledge and advice as appropriate., • Prepare and deliver training and briefing sessions to provide tools techniques and support to relevant customers and stakeholders. Team Work • Work collaboratively and effectively within your department sharing expertise and contributing to the development of the department operational plan., • Participate in working groups within the university and externally if required sharing ideas experience and providing technical advice., • Provide support and encouragement to your team., • Build cooperation and set example by always demonstrating a flexible approach., • Cover for other managers in the department including deputising for senior members as appropriate. Service Excellence • Set the standard of service level delivery for your team., • Create a positive image of the University by being responsive prompt and courteous when responding to requests or enquiries from customers., • Comply with University Policies when always managing or processing personal and other confidential information., • Provide timely and appropriate guidance and advice on policy procedure legislation and local processes and contribute to policy/procedure development., • Provide expert advice within your area of knowledge and expertise by acting as an internal and external consultant advising on the development and application of for example specialist techniques and/or procedures., • Proactively seek to understand and react to the needs and requirements of the customer., • Collaborate with colleagues within the department to contribute to the continued review and improvement of the service., • Produce timely reports for management as requested., • Consult with internal and external teams committees bodies etc. to ensure an effective service. Clear and Consistent Communications • Always maintain confidentiality by following university policies and guidance in managing confidential information and personal data., • Using all forms of media including Microsoft Team and email where appropriate:, • Write/review papers policies guidance and briefings for internal and external audiences and stakeholders., • Write letters emails and other direct communication to individuals and groups., • Interpret prepare analyse and deliver reports., • Providing detailed explanations of systems procedures or technical information both verbally and in writing. Citizenship • Always Demonstrate the University Values through performance and behaviour., • Participate in ad-hoc duties to support the team/University and for personal development., • Support newer or inexperienced colleagues within and outside the University by offering support help and advice., • Positively promote the University internally and externally through positive behaviour and supporting University-wide activities. How to Apply Please submit a Covering Letter indicating where you feel you meet the criteria for this post. Also an up to date CV. Closing date is 15th August 2025. This job description is intended as a flexible framework which outlines the key general areas of activity in your position. Other activities may be required which are not outlined above but which are appropriate to the position and grade. Your personal objectives (Forward Job Plan) will also set out specific tasks and objectives for you to achieve including objectives to help your career development. At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website and also our award-winning work in Disability Inclusive Science Careers . Required Experience: Manager Key Skills Marketing & Sales,Accounts Handling,ABAP,HACCP,ITI Employment Type : Full-Time Department / Functional Area: Administration Experience: years Vacancy: 1

Description Job Posting Title: Senior Administrative Assistant (Academic Operations) Grade and Salary:Grade 5 (26707 - 30378) FTE and working pattern:Full time (35 hours 1 FTE) based onRiccarton Campus Edinburgh or Scottish Borders Campus Galashiels consideration will be given to flexible working requests Purpose of RoleThe role-holder will be responsible for supporting key academic operations processes such as clerking boards of examiners and studies committees processing marks and grades triaging mitigating circumstances; processing the outcomes of appeals and discipline cases; or answering staff enquiries or student enquiries related to their studies including difficult enquiries. The role-holder will also support other key functions of the Academic Operations Team such as timetabling and examinations; as well as other Divisions of the RAS for example answering general student enquiries supporting graduations or helping to gather quality-related information. Summary of Key Duties and Responsibilities: • Co-ordinate all aspects of processes related to academic boards and committees including Boards of Examiners and School Studies Committees from scheduling to organising clerking minuting and post board/committee processing in the student administration system., • Support all aspects of processes which can impact students marks grades and awards including mitigating circumstances appeals and discipline cases. Monitoring the processes; ensuring applications or cases are directed to the correct people; making decisions where required according to pre-set criteria; and updating the student record., • Support all aspect of processes related to Examinations and Timetabling., • Undertake particular administrative tasks related to the other divisions of the RAS directorate as agreed with line management., • Undertake particular administrative tasks related to student and academic processes according to an agreed division of labour with the School retained services., • Staff academic-facing services such as enquiry management systems enquiry email accounts or face-to-face support., • Staff student facing services such as student helplines enquiry management systems or face-to-face support., • Collaborate in redesigning processes related to the work of the Academic Operations Division., • Advise and support colleagues in Scotland Dubai and Malaysia on the processes related to Academic Operations., • Provide secretarial and admin support to RAS management; and to other Directorates and Schools when agreed with their line management. These are the criteria on which the short-listing and recruitment selection will be based. Essential • Educated to SCQF Level 6 or similar (see ___, • Educated to SCQF Level 6 or similar (see ___Description Job Posting Title: Senior Administrative Assistant (Academic Operations) Grade and Salary:Grade 5 (26707 - 30378) FTE and working pattern:Full time (35 hours 1 FTE) based onRiccarton Campus Edinburgh or Scottish Borders Campus Galashiels consideration will be given to flexible working requests Purpose of RoleThe role-holder will be responsible for supporting key academic operations processes such as clerking boards of examiners and studies committees processing marks and grades triaging mitigating circumstances; processing the outcomes of appeals and discipline cases; or answering staff enquiries or student enquiries related to their studies including difficult enquiries. The role-holder will also support other key functions of the Academic Operations Team such as timetabling and examinations; as well as other Divisions of the RAS for example answering general student enquiries supporting graduations or helping to gather quality-related information. Summary of Key Duties and Responsibilities: • Co-ordinate all aspects of processes related to academic boards and committees including Boards of Examiners and School Studies Committees from scheduling to organising clerking minuting and post board/committee processing in the student administration system., • Support all aspects of processes which can impact students marks grades and awards including mitigating circumstances appeals and discipline cases. Monitoring the processes; ensuring applications or cases are directed to the correct people; making decisions where required according to pre-set criteria; and updating the student record., • Support all aspect of processes related to Examinations and Timetabling., • Undertake particular administrative tasks related to the other divisions of the RAS directorate as agreed with line management., • Undertake particular administrative tasks related to student and academic processes according to an agreed division of labour with the School retained services., • Staff academic-facing services such as enquiry management systems enquiry email accounts or face-to-face support., • Staff student facing services such as student helplines enquiry management systems or face-to-face support., • Collaborate in redesigning processes related to the work of the Academic Operations Division., • Advise and support colleagues in Scotland Dubai and Malaysia on the processes related to Academic Operations., • Provide secretarial and admin support to RAS management; and to other Directorates and Schools when agreed with their line management. These are the criteria on which the short-listing and recruitment selection will be based. Essential • Educated to SCQF Level 6 or similar (see ___Description Job Posting Title: Senior Administrative Assistant (Academic Operations) Grade and Salary:Grade 5 (26707 - 30378) FTE and working pattern:Full time (35 hours 1 FTE) based onRiccarton Campus Edinburgh or Scottish Borders Campus Galashiels consideration will be given to flexible working requests Purpose of RoleThe role-holder will be responsible for supporting key academic operations processes such as clerking boards of examiners and studies committees processing marks and grades triaging mitigating circumstances; processing the outcomes of appeals and discipline cases; or answering staff enquiries or student enquiries related to their studies including difficult enquiries. The role-holder will also support other key functions of the Academic Operations Team such as timetabling and examinations; as well as other Divisions of the RAS for example answering general student enquiries supporting graduations or helping to gather quality-related information. Summary of Key Duties and Responsibilities: • Co-ordinate all aspects of processes related to academic boards and committees including Boards of Examiners and School Studies Committees from scheduling to organising clerking minuting and post board/committee processing in the student administration system., • Support all aspects of processes which can impact students marks grades and awards including mitigating circumstances appeals and discipline cases. Monitoring the processes; ensuring applications or cases are directed to the correct people; making decisions where required according to pre-set criteria; and updating the student record., • Support all aspect of processes related to Examinations and Timetabling., • Undertake particular administrative tasks related to the other divisions of the RAS directorate as agreed with line management., • Undertake particular administrative tasks related to student and academic processes according to an agreed division of labour with the School retained services., • Staff academic-facing services such as enquiry management systems enquiry email accounts or face-to-face support., • Staff student facing services such as student helplines enquiry management systems or face-to-face support., • Collaborate in redesigning processes related to the work of the Academic Operations Division., • Advise and support colleagues in Scotland Dubai and Malaysia on the processes related to Academic Operations., • Provide secretarial and admin support to RAS management; and to other Directorates and Schools when agreed with their line management. These are the criteria on which the short-listing and recruitment selection will be based. Essential • Educated to SCQF Level 6 or similar (see

Description Role:Senior Technician EGIS Technical Services Grade and Salary: Grade 6 31236 - 36636 per annum FTE and working pattern: 1FTE 35hrs per week Monday Friday Contract: 7 Months Fixed Term Holiday Entitlement: 33 days annual leaveplus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Purpose of Role We are seeking to appoint one Senior Technician in Biology to support the delivery of our programme. The successful candidate will be involved in supporting the preparation and delivery of the biology programme including the running of applied teaching and research projects covering laboratory practicals. The role is fixed-term maternity cover for seven months. Key Duties & Responsibilities • Manage the effective running of the Micro biology related facilities on a day-to-day basis, • Support teaching and research including specifying and ordering appropriate equipment to meet teaching and research needs., • Develop and maintain laboratory procedures according to standards set by professional bodies., • Plan set up and prepare teaching labs and provide technical instruction and guidance for students and staff., • Set up adjust calibrate clean maintain and troubleshoot equipment., • Set up experimental apparatus and carry out tests under operational conditions, • Assist in the development of specialised equipment or processes for use in research and teaching., • Diagnose faults and undertake repairs/ maintenance on relevant equipment and apparatus used in research and teaching laboratories, • Mentor train and instruct junior staff, • Understand and acknowledge risks associated with the work activity and always operate in a safe and compliant manner applying control measures identified through risk assessment., • Order equipment and consumables Essential Criteria Essential • Educated to degree level in a relevant subject plus ideally 2-3 years post-qualification work experience in a relevant role; or the equivalent comparable relevant work experience., • Experience of working in a relevant scientific discipline demonstrating development through involvement in progressively more demanding work/roles., • A clear understanding of practical Biology teaching and research issues/considerations, • Ability to use maintain and advise users on specialist equipment, • Ability to understand and capture data, • Experience of relevant health and safety protocols, • Able to plan and organise assigned projects/programmes of work., • Analytical and technical problem-solving skills, • Experience in providing technical support to undergraduate and/or postgraduate levels, • Experience in using Microsoft Office and statistical software (e.g. R), • Demonstrable self-motivation and desire to achieve the objectives agreed with managers working towards the strategic goals set by the School., • Demonstrable willingness and ability to continuously learn and develop new skills in line with changing trends in the field., • Well-developed interpersonal skills, • Demonstrable excellent customer service, • Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment Applications can be submitted up to midnight(UK time)on Tuesday 19th August 2025. Pleasesubmit your CV & covering letter via the Heriot-Watt on-line recruitment. We welcome and will consider flexible working patterns e.g. part-time working and job share options. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-WattUniversity values diversity across our university community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website_________ Heriot-WattUniversity values diversity across our university community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website ___Description Role:Senior Technician EGIS Technical Services Grade and Salary: Grade 6 31236 - 36636 per annum FTE and working pattern: 1FTE 35hrs per week Monday Friday Contract: 7 Months Fixed Term Holiday Entitlement: 33 days annual leaveplus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Purpose of Role We are seeking to appoint one Senior Technician in Biology to support the delivery of our programme. The successful candidate will be involved in supporting the preparation and delivery of the biology programme including the running of applied teaching and research projects covering laboratory practicals. The role is fixed-term maternity cover for seven months. Key Duties & Responsibilities • Manage the effective running of the Micro biology related facilities on a day-to-day basis, • Support teaching and research including specifying and ordering appropriate equipment to meet teaching and research needs., • Develop and maintain laboratory procedures according to standards set by professional bodies., • Plan set up and prepare teaching labs and provide technical instruction and guidance for students and staff., • Set up adjust calibrate clean maintain and troubleshoot equipment., • Set up experimental apparatus and carry out tests under operational conditions, • Assist in the development of specialised equipment or processes for use in research and teaching., • Diagnose faults and undertake repairs/ maintenance on relevant equipment and apparatus used in research and teaching laboratories, • Mentor train and instruct junior staff, • Understand and acknowledge risks associated with the work activity and always operate in a safe and compliant manner applying control measures identified through risk assessment., • Order equipment and consumables Essential Criteria Essential • Educated to degree level in a relevant subject plus ideally 2-3 years post-qualification work experience in a relevant role; or the equivalent comparable relevant work experience., • Experience of working in a relevant scientific discipline demonstrating development through involvement in progressively more demanding work/roles., • A clear understanding of practical Biology teaching and research issues/considerations, • Ability to use maintain and advise users on specialist equipment, • Ability to understand and capture data, • Experience of relevant health and safety protocols, • Able to plan and organise assigned projects/programmes of work., • Analytical and technical problem-solving skills, • Experience in providing technical support to undergraduate and/or postgraduate levels, • Experience in using Microsoft Office and statistical software (e.g. R), • Demonstrable self-motivation and desire to achieve the objectives agreed with managers working towards the strategic goals set by the School., • Demonstrable willingness and ability to continuously learn and develop new skills in line with changing trends in the field., • Well-developed interpersonal skills, • Demonstrable excellent customer service, • Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment Applications can be submitted up to midnight(UK time)on Tuesday 19th August 2025. Pleasesubmit your CV & covering letter via the Heriot-Watt on-line recruitment. We welcome and will consider flexible working patterns e.g. part-time working and job share options. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-WattUniversity values diversity across our university community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website ___Description Role:Senior Technician EGIS Technical Services Grade and Salary: Grade 6 31236 - 36636 per annum FTE and working pattern: 1FTE 35hrs per week Monday Friday Contract: 7 Months Fixed Term Holiday Entitlement: 33 days annual leaveplus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Purpose of Role We are seeking to appoint one Senior Technician in Biology to support the delivery of our programme. The successful candidate will be involved in supporting the preparation and delivery of the biology programme including the running of applied teaching and research projects covering laboratory practicals. The role is fixed-term maternity cover for seven months. Key Duties & Responsibilities • Manage the effective running of the Micro biology related facilities on a day-to-day basis, • Support teaching and research including specifying and ordering appropriate equipment to meet teaching and research needs., • Develop and maintain laboratory procedures according to standards set by professional bodies., • Plan set up and prepare teaching labs and provide technical instruction and guidance for students and staff., • Set up adjust calibrate clean maintain and troubleshoot equipment., • Set up experimental apparatus and carry out tests under operational conditions, • Assist in the development of specialised equipment or processes for use in research and teaching., • Diagnose faults and undertake repairs/ maintenance on relevant equipment and apparatus used in research and teaching laboratories, • Mentor train and instruct junior staff, • Understand and acknowledge risks associated with the work activity and always operate in a safe and compliant manner applying control measures identified through risk assessment., • Order equipment and consumables Essential Criteria Essential • Educated to degree level in a relevant subject plus ideally 2-3 years post-qualification work experience in a relevant role; or the equivalent comparable relevant work experience., • Experience of working in a relevant scientific discipline demonstrating development through involvement in progressively more demanding work/roles., • A clear understanding of practical Biology teaching and research issues/considerations, • Ability to use maintain and advise users on specialist equipment, • Ability to understand and capture data, • Experience of relevant health and safety protocols, • Able to plan and organise assigned projects/programmes of work., • Analytical and technical problem-solving skills, • Experience in providing technical support to undergraduate and/or postgraduate levels, • Experience in using Microsoft Office and statistical software (e.g. R), • Demonstrable self-motivation and desire to achieve the objectives agreed with managers working towards the strategic goals set by the School., • Demonstrable willingness and ability to continuously learn and develop new skills in line with changing trends in the field., • Well-developed interpersonal skills, • Demonstrable excellent customer service, • Demonstrable ability to work quickly flexibly and accurately in a dynamic changing and pressured environment Applications can be submitted up to midnight(UK time)on Tuesday 19th August 2025. Pleasesubmit your CV & covering letter via the Heriot-Watt on-line recruitment. We welcome and will consider flexible working patterns e.g. part-time working and job share options. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-WattUniversity values diversity across our university community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website

Description Edinburgh Law School is seeking an interim Teaching Services Manager to support the Student and Academic Services Team for a period of 12 months. Reporting to the Head of Student and Academic Services the post-holder will be responsible for teaching operations and academic administration across a range of taught programmes and courses generating around 12k student enrolments each year. This post combines the need for excellent problem solving and prioritisation skills a customer-focussed approach and the ability to promote successful working relationships with students colleagues and stakeholders. The role works in close partnership with the Student Support Manager to deliver a holistic student and academic support service from enrolment to award. This post is fixed-term (for 1 year) and full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working though candidates should be aware that the role typically requires at least 4 days working on site in Old College in order to provide practical support and visible leadership to the team. The salary for this post is at Grade UE07: 41064 to 48822 per annum. The School of Law strives to be a diverse and inclusive community. We particularly welcome applications from candidates belonging to groups that have been traditionally under-represented in the field. Your skills and attributes for success: • You have a degree or equivalent training plus relevant work experience or a track record of administrative experience at a senior level in an HE environment., • You will have proven experience of both leading and managing teams and working collaboratively across boundaries in to deliver services to users or customers., • You will have excellent communication and interpersonal skills with the ability to build rapport and trust quickly., • You will be used to resolving complex problems and using your influencing skills to find a resolution., • You will have excellent administration skills. Click to view a copy of the full ___ Click to view a copy of the full ___Description Edinburgh Law School is seeking an interim Teaching Services Manager to support the Student and Academic Services Team for a period of 12 months. Reporting to the Head of Student and Academic Services the post-holder will be responsible for teaching operations and academic administration across a range of taught programmes and courses generating around 12k student enrolments each year. This post combines the need for excellent problem solving and prioritisation skills a customer-focussed approach and the ability to promote successful working relationships with students colleagues and stakeholders. The role works in close partnership with the Student Support Manager to deliver a holistic student and academic support service from enrolment to award. This post is fixed-term (for 1 year) and full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working though candidates should be aware that the role typically requires at least 4 days working on site in Old College in order to provide practical support and visible leadership to the team. The salary for this post is at Grade UE07: 41064 to 48822 per annum. The School of Law strives to be a diverse and inclusive community. We particularly welcome applications from candidates belonging to groups that have been traditionally under-represented in the field. Your skills and attributes for success: • You have a degree or equivalent training plus relevant work experience or a track record of administrative experience at a senior level in an HE environment., • You will have proven experience of both leading and managing teams and working collaboratively across boundaries in to deliver services to users or customers., • You will have excellent communication and interpersonal skills with the ability to build rapport and trust quickly., • You will be used to resolving complex problems and using your influencing skills to find a resolution., • You will have excellent administration skills. Click to view a copy of the full * * * ___Description Edinburgh Law School is seeking an interim Teaching Services Manager to support the Student and Academic Services Team for a period of 12 months. Reporting to the Head of Student and Academic Services the post-holder will be responsible for teaching operations and academic administration across a range of taught programmes and courses generating around 12k student enrolments each year. This post combines the need for excellent problem solving and prioritisation skills a customer-focussed approach and the ability to promote successful working relationships with students colleagues and stakeholders. The role works in close partnership with the Student Support Manager to deliver a holistic student and academic support service from enrolment to award. This post is fixed-term (for 1 year) and full-time (35 hours per week). We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working though candidates should be aware that the role typically requires at least 4 days working on site in Old College in order to provide practical support and visible leadership to the team. The salary for this post is at Grade UE07: 41064 to 48822 per annum. The School of Law strives to be a diverse and inclusive community. We particularly welcome applications from candidates belonging to groups that have been traditionally under-represented in the field. Your skills and attributes for success: • You have a degree or equivalent training plus relevant work experience or a track record of administrative experience at a senior level in an HE environment., • You will have proven experience of both leading and managing teams and working collaboratively across boundaries in to deliver services to users or customers., • You will have excellent communication and interpersonal skills with the ability to build rapport and trust quickly., • You will be used to resolving complex problems and using your influencing skills to find a resolution., • You will have excellent administration skills. Click to view a copy of the full * * *

What youll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of educating our customers to enable them to use our digital platforms giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers everything else we can teach you! At HSBC we are passionate about coaching and developing our people you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers take ownership of their individual needs and deliver an exceptional customer experience., • Play an integral part in customer education around HSBC digital services and fraud awareness., • Identify customers who are in vulnerable situations and determine the best way we can support them., • Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successful • Demonstrate excellent communication skills enabling you to engage in effective conversations build strong connections and show empathy to our customers., • The ability to take ownership of customer enquiries through to resolution you will pride yourself on delivering a customer experience that exceeds expectations delivering a personalised friendly & efficient service. Our Full-Time roles are 35 hours per week between the hours ofMonday to Friday 09:00-17:00andSaturday 09:00-13:30.(Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training Youll receive full training in-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important we require you to attend the whole course therefore you will be unable to take holidays during your training period. What Youll Get! We offer an attractive starting salary of 26000 based on 35 hours per week plus an annual discretionary performance bonus. You will also receive: • Over six weeks holiday. This includes bank and public holidays with the option to buy more., • Perks at Work Benefit where you will be able to access to 30000 national & local employee discounts., • A market-leading employer Pension contribution, • BUPA Healthcare, • Life Assurance equivalent to four times your annual salary, • Access to a flexible benefits platform offering upgrades to Health Club Memberships Retail Voucher Cards Car Breakdown Cover and more., • Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk: Email: ___Email: What youll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of educating our customers to enable them to use our digital platforms giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. We are looking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers everything else we can teach you! At HSBC we are passionate about coaching and developing our people you will have access to our learning platform and the opportunity to develop yourself and your career further. Within this role you will: • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers take ownership of their individual needs and deliver an exceptional customer experience., • Play an integral part in customer education around HSBC digital services and fraud awareness., • Identify customers who are in vulnerable situations and determine the best way we can support them., • Help our customers with more complex banking needs to ensure they feel supported in their choices. What do I need to be successful • Demonstrate excellent communication skills enabling you to engage in effective conversations build strong connections and show empathy to our customers., • The ability to take ownership of customer enquiries through to resolution you will pride yourself on delivering a customer experience that exceeds expectations delivering a personalised friendly & efficient service. Our Full-Time roles are 35 hours per week between the hours ofMonday to Friday 09:00-17:00andSaturday 09:00-13:30.(Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training Youll receive full training in-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important we require you to attend the whole course therefore you will be unable to take holidays during your training period. What Youll Get! We offer an attractive starting salary of 26000 based on 35 hours per week plus an annual discretionary performance bonus. You will also receive: • Over six weeks holiday. This includes bank and public holidays with the option to buy more., • Perks at Work Benefit where you will be able to access to 30000 national & local employee discounts., • A market-leading employer Pension contribution, • BUPA Healthcare, • Life Assurance equivalent to four times your annual salary, • Access to a flexible benefits platform offering upgrades to Health Club Memberships Retail Voucher Cards Car Breakdown Cover and more., • Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk: Email:

Edinburgh Law School is seeking an interim Teaching Services Manager to support the Student and Academic Services Team for a period of 12 months. The role works in close partnership with the Student Support Manager to deliver a holistic student and academic support service from enrolment to award. Y