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Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Experience team. The Manager will be responsible for overseeing complaint handling across the business, the focus will be on driving high-quality, compliant customer communications and resolving escalated cases. \n \n Key Responsibilities for the Complaints and Communications Manager: \n\n • Managing escalated complaints to ensure compliance and timely resolution\n, • Supporting customer service agents with early-stage query handling\n, • Analysing complaint trends to identify and prevent recurring issues\n, • Owning the company's tone of voice and customer-facing templates\n, • Coaching internal teams on effective communication and service delivery\n\n \n Skills Required for the Complaints and Communications Manager: \n\n • Proven experience in a customer service or complaints handling environment\n, • Strong understanding of complaint processes and compliance standards\n, • Exceptional written communication skills for drafting complex correspondence\n, • Ability to handle difficult conversations in a calm, solutions-focused manner\n, • Strong analytical and organisational skills to manage multiple priorities\n, • Driving license required due to the location of the office\n\n \n Please apply as directed!

Senior Business Development ManagerTwice a month in office Circa £70k + Commission & Excellent BenefitsSkills: Business Development, Strategic Partnerships, Technology Services, Consultative Sales, Commercial Negotiation, Pipeline Management, Stakeholder Management, Software Business DevelopmentThis innovative fintech organisation are looking to appoint a Senior Business Development Manager to drive business growth. You will lead new business development activities, identify and secure strategic commercial opportunities, and build long-term partnerships with clients and partners.Responsibilities of the Senior Business Development Manager:Develop and execute a new business growth strategy to deliver sustainable revenue and commercial growthBuild and maintain strong relationships with prospective clients, partners and senior stakeholdersNegotiate and secure commercial agreements, working closely with internal commercial and contracts teamsWork collaboratively with technical, product and commercial teams to develop tailored client solutionsManage and maintain an accurate sales pipeline, providing regular forecasting and revenue reportingMonitor market trends, competitor activity and customer insights to identify new opportunities and mitigate risksSupport marketing initiatives through targeted campaigns and demand generation activitiesExperience & Requirements for the Senior Business Development Manager:Proven track record of identifying, developing, negotiating and securing new commercial opportunitiesSignificant experience within technology, software services and/fintech environmentsDemonstrable success delivering revenue growth through strategic partnerships and new business acquisitionExperience working within agile, fast-paced commercial environmentsExperience operating within a consultative or solution-selling environmentExperience collaborating with technical, product and operational teams to develop commercial propositionsAbility to use market intelligence, customer insight and data to influence sales strategyThis is an excellent opportunity for an experienced Business Development professional to join a forward-thinking organisation that is investing in technology innovation and commercial growth. You will play a key role in shaping new partnerships, influencing strategic direction and delivering long-term business success within a collaborative and ambitious environment.Skills: Business Development, Strategic Partnerships, Technology Services, Consultative Sales, Commercial Negotiation, Pipeline Management, Stakeholder Management, Software Business DevelopmentErin Associates Ltd is acting as an Employment Agency in relation to this vacancy.Contact Alex PalmerIf you have not heard back within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies within the next 12 weeks.TPBN1_UKTJ

Here at The Edinburgh Woollen Mill we have a fantastic opportunity for a Merchandiser, based at our Head Office in Carlisle. Relocation assistance available We are looking for an experienced Merchandiser or Junior Merchandiser ready to step up. This is an exciting opportunity to play a pivotal role within the Merchandising function, taking ownership of divisional planning and trading to drive sales, maximise margin and deliver strong stock performance. The Edinburgh Woollen Mill is a retail business comprising of over 200 units, including High Street, Tourist & Destination sites, predominantly Fashion and Home. Head Office Our Head Office is located in Carlisle, Cumbria. Carlisle has a principal station on the West Coast main line from London Euston and sits on the M6 motorway. This location provides ready access to the major facilities expected of a city, combined with the possibility of living in one of the finest countryside areas in the UK. Almost every conceivable type of outdoors and countryside activity is at hand. There are fishing rivers, hill walking areas and golf courses nearby and the Lake District is a short drive away. High Street stores We have mainstream high street stores selling ladies and menswear for the 45 plus customer. Outlets are located in a wide variety of market and provincial towns across the UK and Ireland Tourist Shops and Visitor Centres We have specialty tourist stores, where gift items and other products reflect the stores location. The outlets, which trade under an individual, often local, fascia, are in key tourist locations throughout the UK. Many stores are on busy tourist routes and benefit from coach visits where food service and exhibitions are all part of the attraction. Destination Shopping There are Destination Sites which contain all of the Company's concepts and other brands to increase their attractiveness as a retail destination. The sites trade under local, individual fascias such as Antartex Village, and Kernow Mill, Mackinnon Mills. If you are passionate about the brand looking for a new challenge then Edinburgh Woollen Mill is the place for you! The role With a sharp commercial focus, you will be responsible for effective planning, trading and stock management across the division, ensuring the right product is in the right place at the right time, and reacting confidently to maximise opportunities and minimise risk. Responsibilities/ Objectives: - • Develop and implement department and product strategies for sales, profit and stock, using historical data, trends and commercial insight to deliver agreed objectives in line with critical path timelines., • Lead all elements of range, sales, space and profit planning, • Ensure range and product briefs are delivered on time and to plan, maintaining the correct balance, depth and breadth of assortment down to store level., • Plan cost prices, selling prices and volumes in line with agreed parameters, ensuring alignment to selling periods and targeted sell-through, • Monitor and analyse sales, stock, space and profit performance, reacting quickly to opportunities and risks to optimise trading results., • Plan and manage promotional activity in line with range plans and commercial objectives, evaluating performance and adapting to maximise return., • Maintain optimum stock availability through effective allocation, replenishment and open-to-buy control, adjusting intake in line with performance, • Manage monthly stock buy requirements by division and profile, ensuring content, volume and timing support agreed objectives., • Build strong supplier relationships, ensuring on-time, in-full delivery and compliance with company standards., • Maintain a thorough understanding of store portfolios, performance and competitor activity through regular analysis and store visits., • To develop a thorough knowledge of the stores/competition opportunities through store visits., • Lead, manage and develop the Allocator team, driving accuracy, accountability and continuous improvement.

Key Responsibilities for the Complaints and Communications Manager: Managing escalated complaints to ensure compliance and timely resolution Supporting customer service agents with early-stage query handling Analysing complaint trends to identify and prevent recurring issues Owning the company'

Senior Customer Service Executive C£33,000 Carlisle, Cumbria MC Technical Recruitment is currently looking to recruit a Senior Customer Service Executive on behalf of our client, a growing energy solutions business based in Carlisle. This role will involve managing customer complaints from start to finish, drafting clear communications, and working with teams across the business to resolve issues and improve the customer experience. As a Senior Customer Service Executive, you will be responsible for: Own and manage the end-to-end complaints process, ensuring cases are logged, investigated and resolved within agreed timescales Draft clear, accurate and empathetic customer communications, tailoring tone and content to the audience Identify trends and root causes within complaint data, feeding insights back to improve processes and reduce recurrence Work cross-functionally with internal teams to resolve issues quickly and keep customers informed at every stage Monitor response times and ticket volumes, reporting on performance and flagging risks to the business Other duties as required To be considered for this role you should have: Proven experience in a complaints management, customer service or communications role Excellent written and verbal communication skills, with the ability to handle difficult conversations professionally Strong analytical mindset with the ability to interpret data and spot trends High attention to detail and strong organisational skills, able to manage multiple cases at once A collaborative approach, comfortable working with colleagues across different departments This is an exciting opportunity to join a leading business with huge growth potential. The offer: The package on offer for this role includes A salary up to £33,000 depending on experience Holidays Pension Scheme Other benefits To apply: If you are interested in this role please apply via the link below or contact Machaela at MC Technical Recruitment on 01489533030 / for a confidential chat. TPBN1_UKTJ

Role & Company Overview: My client is a world leading, tier 1 civil engineering contractor. They are currently working on some of the largest projects within the UK. Most of their projects include highways, rail, aviation, tunnelling, nuclear and heavy infrastructure schemes. You will be based on one of their major projects which has an estimated life cycle of 15 years! As the HSE Advisor you will be working with all departments and projects to ensure the highest standards of Health, Safety & Environment are met throughout the business. Provide appropriate information, support, assurance and challenge to Project teams to help achieve the companies requirements and drive continual improvement. Experience within civil engineering is required. Responsibilities: Support the development, implementation, management and monitoring of the Safety, Health and Environmental Management system, ensuring updates reflect changes in legislation and best practice. Help develop content for HSE training and awareness programmes. Support the implementation of the company's construction behavioural safety programme, BRAVE. Conduct inspections and audits with relevant management teams to ensure Company, Client and legislative requirements are met, recommending improvements where needed. Support or lead the investigation and recording of close calls, near misses and other business incidents. Carry out all health and safety duties with honesty and professional integrity. Support the management of key HSE data, enabling accurate trend analysis and ensuring appropriate responses are developed where trends are identified. Help develop Occupational Health and Wellbeing campaigns to increase awareness across the business. Support the HSE Manager by providing health and safety input for tenders and pre-qualification submissions. Assist the HSE Manager in implementing the company's Health and Safety business strategy. Cooperate fully with IOSH and comply with its Charter, Byelaws and Regulations.Benefits: Company pension scheme Life Assurance Private healthcare Company car or car allowance Fuel card Generous holiday allowance

You instinctively spot emerging trends and cultural shifts, understand what makes audiences tick, and can translate that into sharp, inspiring strategic thinking. Contributes to projects across a wide range of Trends & Culture's clients. Trends & Culture is a studio focused on Strategy, Technology a

Trends Editor, Trends in Molecular Medicine. Trends Editor, Trends in Molecular Medicine. Trends in Molecular Medicine is a “must read” journal at the interface between basic biology and clinical research.

A media production company seeks a proactive Contract Social Media Producer in London.The role focuses on creating high-quality, engaging video and graphic content for major platforms amidst a rapidly changing news cycle.Ideal candidates will possess 2-3 years of social media production experience a

Aviva plc is seeking an SEO Executive to support discoverability across traditional search engines and emerging AI search platforms.You’ll help customers find relevant information and products wherever they search, ask questions, or explore online.You’ll conduct keyword, competitor and audience

A leading global information and analytics company is seeking a Trends Editor for its esteemed journal in molecular medicine.

You will collaborate with designers, development teams and suppliers to translate concepts into production-ready colourways, monitor trends, and support colour storytelling with merchandising and imagery needs.

Ideal candidates should have over 4 years of experience in a similar role, a strong portfolio of brand positioning work, and a passion for trends in fashion and luxury.

A leading apparel company in the UK is looking for a Materials & Colour Lead to define and deliver the material strategy for various product ranges.This role involves sourcing materials, championing colour storytelling, and collaborating with cross-functional teams.The ideal candidate will have over

Our latest is for a Trading PM to join a world-leading Energy Trading company as part of their renowned Trade & Supply team.The role is focused within the Credit team.You will be part of a project designing a solution enhancing end to end credit risk workflows across exposure management, collateral,

Up to £40k depending on candidate experience (+ company car/van).Project Partners are now recruiting for a SHEQ Advisor to come and join an established team in Eastleigh, Hampshire.Are you a SHEQ Coordinator ready for progression? Are you a SHEQ Advisor ready for change and a new challenge?.The SHE

PFI Consultant – Lenders Technical Advisor.Full training provided on internal processes and proc.We are working with a leading FM consultancy seeking an experienced.Public Finance Initiative (PFI) projects across England.The role focuses on delivering.Lenders Technical Advisory Services.FM benchma

Understanding the latest trends and innovations within the airline/airport industry and. Analyse global market trends, customer requirements and competitive landscapes to identify. Strong knowledge of networking technologies and IT trends.

VARIOUS LOCATIONS THROUGHOUT THE UK.Various Locations Throughout the UK.Permanent, Full-Time | Monday to Friday.Westfield Health | Employee Assistance Programme (EAP) | Christmas Shutdown | Occupational Health Medical.S&B Utilities is currently seeking experienced.The Civils Operative is responsible

Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.World Wide Technology (WWT) is looking for an experienced Programme Manager.The ideal candidate role will be responsible for delivering complex transformation initiatives, application migration w

Main duties and responsibilities.Provide the support, care and teaching identified in learners’ individual learning plans and curriculum.Plan, prepare and deliver sessions and activities to learners supporting the development of knowledge and skills as outlined in their individualised curriculum.P

AJ Chambers are proud to be partnered with an award winning Tier 1 Legal 500 law firm as they look to expand their high performing property litigation team based in Hertfordshire.This is a fantastic opportunity for an experienced real estate disputes lawyer to join a well established team focusing o

We are supporting an innovative clean technology company that is looking for a Cell Test Technician to join its growing R&D team.This is a hands-on laboratory role focused on electrode manufacturing, cell assembly, and electrochemical testing.Working closely with scientists and electrochemists, you

An established property management company is looking to appoint an.Yorkshire and the East Midlands.This is a strong opportunity for an experienced Security Manager, Security Lead, Contract Manager or existing Area Manager who wants to move into a broader regional role with greater responsibility ac

Our client is a global technology business supplying specialised components and subsystems into aerospace, defence, healthcare and industrial markets.Their products sit inside hospitals, aircraft, ships and satellites, engineered to some of the highest reliability standards in the world.They're hiri

Remote: UK and Europe, Salary: Up to £80,000 (pro-rated for 25-30 hours per week).Initial one year contract: Approx.MCI UK is an engagement marketing agency that brings strategy, creativity and delivery together to help organisations connect meaningfully with the audiences that matter most.We are s

Graduate Executive Search Consultant.Milton Keynes – Candidates must be within a commutable distance.Day Working Week – Paid for 5 Days.Days in Office + Half-Day Fridays.Full Training & Development Provided.Summit Rec2Rec is partnered with an established.Executive Search and Talent Consultancy.T

Start Date: Interviewing now for immediate start.Contract: Permanent | Full-Time.Working Pattern: 5 days per week, including early mornings, evenings and weekends as required (hospitality rota).Oplu is partnering with an exceptional farm-to-fork luxury country hotel and wellness retreat to appoint a

The Salvation Army is one of the oldest and most diverse providers of social services in the world, delivering its mission as a church and a charity in 134 countries.The Salvation Army Trustee Company (SATCo) is the corporate trustee of the trusts under which The Salvation Army operates in the UK.Th

This is an exciting leadership opportunity to manage Credera’s core business operations and processes.The Director of Operations is responsible for driving operational excellence and improving operational efficiency across the organisation in line with the overall business strategy.The role is ful

Senior Desktop Liability Claims Handler.Senior Desktop Liability Adjusters / Liability Claims Handlers.EL/PL injury and/or Third-Party Property Damage (TPPD) claims.UK-based position with ad hoc office visits.EL/PL injury and/or TPPD claims.Investigate policy coverage and legal liability.Review evid

Project Manager – Live Events | Technical Production.UK (International Travel) | Full-time.Join a market leader in live event production, delivering large-scale LED displays, AV solutions, and creative experiences for some of the world’s biggest sporting and entertainment events.From stadium ins

Leicester | Full-Time | Competitive Salary DOE.An excellent opportunity has arisen for an experienced.Joining a busy and collaborative Residential Property team, you'll work alongside experienced conveyancing professionals, managing and progressing transactions from instruction through to post-compl

We are looking for an experienced.This is an exciting opportunity for a planner looking to take the next step in their career, with the chance to work across a.You’ll have the opportunity to take ownership of your own projects, work closely with clients and stakeholders, and play a key role in del

There are plenty of Executive Assistant roles out there.We're looking for someone who wants to become a trusted extension of our CEO and play a central role in helping a growing business operate more effectively.Cyber Chain Alliance is at an exciting stage of its growth.The pace is fast, priorities

Estimators (Trainee to Managing Estimator).North East | Main Contractor | Excellent Career Progression.We're currently working with a well-established, privately-owned construction business with a long-standing reputation for delivering high-quality projects across a diverse range of sectors.Due to

Principal Drainage Engineer | Drainage Design.Performance-related profit share scheme.Private health insurance, wellbeing and volunteer days.EV salary sacrifice scheme and Cycle to Work scheme.At Naturally Compliant, we're a forward-thinking environmental and construction consultancy dedicated to en

Location: Remote/Home-based (within the UK).SRG are partnering exclusively with a leading pharmaceutical company who currently require an experienced Health Economics Modeller to join them on a temporary basis.This assignment is expected to span an initial 6 months and offers significant remote work

Technology due diligence consultant | Two/Three week engagement | UK | Water services and built environment.We need an experienced technology due diligence consultant for two/three weeks to support the project lead on a private equity technology and operations due diligence.The sector is water servi

AI化 + 智能化改造传统化学合成的核心执行团队，团队的核心使命是将化学合成实验从依赖“人手”的传统模式升级为由“机器人 + 算法”驱动的智能模式，支撑晶泰科技 AI for Science 战略的落地。.AI研发团队紧密合作，结合算法

We are working with a well-established manufacturing business in the West Midlands who, due to growth, are seeking an experienced.The role will take full ownership of the site, work closely with stakeholders and drive operational excellence, P&L /EBIT performance and the transition towards a fully a

Our client are a modern and extremely progressive top tier, Legal 500 law firm that is supportive and takes great pride in developing the lawyers that join them.Based in Essex, 30 minutes from central London (on the Elizabeth line), they have grown substantially over the last 10 years to a turnover

Planet Pharma is seeking an experienced Research Associate to join our client and work within the Bioanalytical and Molecular Assays team.This role plays a part in the advancing cutting edge science, that will support the growing mRNA pipeline and generate high-quality bioanalytical data that suppor

Senior Statistical Programmer I / II | Leading CRO | Home Based | UK | Permanent |.Join a fast-growing, independent CRO providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries.Renowned for its high-quality delive

Mayfair, London (Site Office and Presentation Suite).Full-time, 18-month fixed-term contract (with strong view to growth and extension).To provide high-quality administrative support, ensure the seamless operation of project offices, and assist the delivery and wider project teams in executing the l

Falcon Green is partnering with a leading international principal contractor to recruit a Senior Quantity Surveyor to join their expanding commercial team, supporting the delivery of a major data centre development in Northumberland.Reporting directly to the Commercial Lead, the successful candidate

An outstanding opportunity has arisen for a Solicitor to join one of Yorkshire's leading specialist litigation teams, representing survivors of child abuse in complex, sensitive and often high-profile cases.This is a unique chance to become part of a nationally recognised team at the forefront of se

Job Role: Residential Surveyor.Hours: Monday to Friday 9am to 5pm.Arnold & Baldwin is an independent, progressive firm of Chartered Surveyors, providing a range of property related services.The company was established in 2007 and has already become known as one of the leading surveying firms in Lond