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Arcade Supervisor - Gaming City USA

Management

16 November 20251678 views

Job Title: Arcade Supervisor
Employment Type: Part-Time
About the Company:
Gaming City USA is a rapidly growing powerhouse in the family entertainment industry, providing guests with high-quality gaming and recreational experiences. Our team is committed to maintaining a safe, clean, and engaging environment for individuals and families alike. We are seeking a dedicated Arcade Supervisor to oversee daily operations and ensure the highest level of service and operational excellence.


Position Summary:
The Arcade Supervisor is responsible for the supervision of arcade staff, oversight of daily arcade functions, and ensuring a superior guest experience. This role requires strong leadership abilities, effective problem-solving skills, and a consistent focus on operational efficiency.


The hours for this position are a consistent 4 day work week from 4pm-11:30pm Saturday-Tuesday with a possible change for holidays, parties or events.


Key Responsibilities:

  • Supervise and direct arcade staff to ensure adherence to company policies and service standards.
  • Coordinate with other supervisors and the store manager.
  • Monitor arcade operations to maintain a safe, clean, and organized environment.
  • Oversee the functionality of arcade games and equipment, coordinating with maintenance as necessary.
  • Provide training, guidance, and performance feedback to team members.
  • Manage guest relations, addressing concerns in a professional and timely manner.
  • Perform cash handling duties, including reconciliation of registers and reporting.
  • Assist with and operational reporting and facility maintenance.
    Support inventory management and supply ordering processes.

Qualifications:

  • Minimum of 2-3 years of supervisory or leadership experience (hospitality, entertainment, or retail preferred).
  • Strong interpersonal and communication skills with a proven ability to manage teams effectively.
  • Demonstrated customer service skills with the ability to resolve conflicts and ensure guest satisfaction.
  • Technical aptitude for troubleshooting arcade equipment and operating pos systems preferred.
  • Cash handling experience.
  • Ability to work flexible hours, including evenings, weekends, and holidays. Open Availability REQUIRED.
  • High school diploma or equivalent required; additional education or training in management is a plus.
  • Punctual and on time

Compensation & Benefits:

  • 18.00 Hourly rate with pay weekly.
  • Employee discounts and incentives.
  • Supportive and Fun work environment.

Application Process:
Interested candidates are invited to submit a resume and cover letter via the jobs today platform as a PDF

  • Experience
    Required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Part-time
  • Schedule
    Sat-Tues 4pm - 11:30 pm subject to change
  • Salary
    up to $18 hourly
  • Benefits
    Per week pay and discounts with potential for tips during parties

pin icon36-10 31st Street, Astoria, Queens, 11106, New York

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Supervisor ManagerNew York

Arcade • 1-10 Employees

Hiring on JOB TODAY since March, 2025

Enjoy a fun and dynamic work environment where every day brings something new! You'll be part of a supportive and energetic team that values teamwork, creativity, and making every guest’s experience memorable. If you love games and great co

Luis R. avatar icon
Luis R.Active 4 days ago
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