Senior Community Association Manager
4 days ago
Fort Worth
Job Description Who We Are Neighborhood Management is a Texas-based community association management company serving over 100,000 homes across 500+ communities. For more than 25 years, we’ve grown by focusing on what matters most: building strong relationships, supporting our team, and showing up for the communities we serve. As we continue to expand, we’re looking for experienced leaders who want to grow with us and be part of something steady, supportive, and genuinely people-focused. This is an exciting time at Neighborhood. We’re evolving, investing in our team, and continuing to raise the bar for what great management looks like. Our managers are backed by dedicated accounting, administrative, and leadership teams, so they can focus on leading their communities and teams. If you’re an experienced association manager looking for a place where your voice is heard, your work is supported, and your growth is taken seriously, we’d love to have you on our team. Investing in You We believe that when our team is supported, everything else follows. That means offering a competitive salary, mileage reimbursement, and performance-based incentives, but it also means creating an environment where flexibility is understood and work-life balance is respected. We know this industry doesn’t always fit into a 9-to-5 schedule, and we approach that with a practical mindset. Our flex time philosophy allows you to balance the demands of evening meetings and busy seasons without feeling like every minute is being tracked. We’re also committed to helping you grow. From ongoing internal training to support for CAI education and certifications, we invest in your long-term development, not just your day-to-day role. Our Values At Neighborhood, we lead with a people-first approach. That means doing the right thing, communicating openly, and treating both our clients and each other with respect. We take pride in our work, but we don’t take ourselves too seriously; we show up, support each other, and figure things out together. Our team is made up of people who care about their communities, their coworkers, and doing a good job. We believe in creating an environment where people feel comfortable asking questions, sharing ideas, and continuing to learn. We also understand that life exists outside of work. Whether it’s family, travel, or just needing a breather after a long week, we support our team as whole people, not just employees. What You Will Do As a Senior Community Association Manager, you will serve as both a leader and a trusted advisor. You will guide your team, support Boards of Directors, and help drive initiatives that improve service delivery and long term success. Key responsibilities include: • Lead and mentor a team of Community Association Managers through coaching, training, and regular one on one conversations, • Oversee team performance with a focus on client satisfaction and account retention, • Partner with Boards of Directors and internal departments to implement new programs, initiatives, and services, • Serve as a liaison to ensure concerns are addressed promptly and expectations are met, • Participate in hiring, onboarding, training, and ongoing development while following all HR policies, • Approve PTO requests and ensure appropriate coverage for managed communities, • Collaborate with HR and leadership to address performance concerns and support employee growth, • Maintain strong working knowledge of association contracts, vendor agreements, and service obligations, • Conduct site inspections and provide recommendations and action plans to improve community operations, • Attend leadership meetings and select board meetings to stay aligned with strategic priorities, • Manage budgets and P&L for the assigned team and make merit decisions within established guidelines, • Support sales and growth efforts by assisting with leads and client presentations, • Lead and support change management efforts related to organizational growth and new technology, • Uphold and model the company’s core values, mission, and vision What We Are Looking For We are looking for a confident leader who communicates well, stays organized, and genuinely enjoys developing others. Qualifications include: • Three to five years of experience as a Community Association Manager required, • Supervisory or leadership experience strongly preferred, • CMCA certification required or in progress, • PCAM designation required or actively being pursued, • Strong verbal and written communication skills, • Excellent customer service and interpersonal abilities, • Proven organizational and time management skills, • Ability to mentor, motivate, and guide a team, • Valid driver’s license, reliable transportation, and a clean driving record Education requirements: • High school diploma or GED required, • Bachelor’s degree in business or a related field preferred Work Environment This role includes a mix of office work, site visits, and community meetings. The ability to travel to communities, attend meetings, and conduct property inspections is essential. Reasonable accommodations may be made for individuals with disabilities.