Service Desk Analyst
21 days ago
Dallas
Job Description Job Title: Service Desk Analyst Location: Dallas, TX (On-site) Schedule: Monday – Friday, 8:00 AM – 5:00 PM Compensation: $26–$28/hr (Contract-to-hire; $56K starting salary once permanent) Employment Type: Contract-to-Hire Position Overview We are seeking a Service Desk Analyst to join our client's IT team in Dallas, TX. This is an on-site, customer-facing role supporting end-users with a variety of technical issues. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the drive to learn and grow within the organization. Key Responsibilities * Provide first-line technical support via tickets, walk-ups, and phone. * Guide users through steps to reset passwords and unlock accounts in Active Directory, Exchange, and O365. * Process onboarding and offboarding tickets, ensuring smooth account setup and deactivation. * Troubleshoot and resolve hardware/software issues (including PCs, printers, monitors, and peripherals). * Assist with Intune device management (experience helpful but not required). * Maintain accurate records in the ticketing system, ensuring timely resolution and follow-up. * Provide outstanding customer service to all end-users and team members. * Perform light physical tasks, including lifting up to 30 lbs as needed. Qualifications * 2–3+ years of experience in a Service Desk, Desktop Support, or similar IT support role. * Experience with Active Directory, Exchange, and Microsoft 365 administration. * Familiarity with Intune a plus. * Strong troubleshooting skills across hardware and software environments. * Excellent written and verbal communication skills. * Proven ability to work independently and hit the ground running. * Certifications (e.g., CompTIA A+, Network+, Microsoft) are helpful but not required.