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Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch. As an Account Manager, you will be the primary strategic partner for our clients, building and nurturing strong relationships while serving as their main point of contact. You will oversee the execution of digital marketing campaigns that align with client objectives, ensuring seamless collaboration between internal teams and external stakeholders. To be successful in this role, you must have a deep understanding of Scorpion’s products, systems, and platforms, as well as a strong grasp of digital marketing strategies across SEO, paid advertising, social media, and more. Your ability to translate client goals into actionable strategies will position you as a trusted advisor, driving long-term success and measurable results. • Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals., • Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives., • Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs., • New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts., • Team Collaboration: Work closely with internal teams, including the Director of Marketing, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success., • Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment., • Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience., • Experience:, • 2+ year of professional experience in client-facing account management., • Proven track record of upselling and growing client accounts., • Proven ability to manage client relationships, understand their needs, and deliver results., • Experience working with cross-functional teams to execute client strategies., • Skills, • Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising, • Excellent attention to detail, with a keen understanding of budget constraints and project management, • Exceptional communication and relationship-building skills to foster trust with clients., • A proactive approach to problem-solving and managing client expectations., • Ability to multitask, prioritize, and perform well under pressure., • Eagerness to learn new tools, platforms, and industry best practices. Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. • The base salary range is $60,000 (entry-level) - $80,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth., • The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect: • Initial Phone Screen: 30-minute conversation with a recruiter to learn more about you and share details about the role., • First Interview: 30-minute Zoom with the hiring manager to dive deeper into your experience and goals., • Second Interview: 30-minute Zoom with interview panel with peers., • Final Interview: 30-minute Zoom with department leader We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow. • 100% employer-paid medical, dental, and vision insurance, • Flexible paid time off, so you can rest, relax, and recharge away from work, • Paid parental leave, • Paid cell phone and service, • Remote office allowance, • Professional development and development courses, • Regular manager check-ins to drive performance and career growth through Lattice Work Location & Flexibility Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process. Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. _ Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit _.

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary The Sales Engineer lives and works in the intersection between sales and engineering. The ideal candidate must be able to articulate technology and product positioning at the executive, business and technical levels. Sales Engineers are the primary technical support for the sales force and are responsible for actively driving and managing the technology evaluation stage of the sales process. They are there to ensure success with all Harness customers and strategize with their sales counterparts to steer customers to a commercial relationship. About The Role • World class presentation skills in delivering presentations/demos of our platform, • Able to work with customers directly to debug common errors, • Ability to tie business problems to technical solutions, • Capable of understanding and articulating technology value propositions, • Drive complex technical engagements with customers to prove the value of Harness solutions About You • You will be responsible for delivering a great product demonstration which tells a story of how our software provides value to our customer, • You will be responsible for representing the product to customers and at field events such as conferences, seminars, etc., • You will remain knowledgeable and up-to-date on changes and developments on our technologies, • You either actively develop software, have a prior background as a developer, or worked with developers in a DevOps role, • Strong cloud knowledge, you worked with infrastructure automation such as Terraform, • You are able to respond to functional and technical elements of RFIs/RFPs, • You are able to convey customer requirements to Engineering teams, • You are able to travel throughout a sales territory with minimal restrictions and occasionally on short notice Location • This role will be remote, based in the Austin or Dallas Area What You Will Have At Harness • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Quarterly Harness TGIF-Off / 4 days, • Monthly, quarterly, and annual social and team-building events, • Recharge & Reset Program, • Monthly internet reimbursement, • Commuter benefits Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. A valid authorization to work in the U.S. is required • _, • _, • _, • _, • _ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We're hiring a Senior FP&A Analyst to own the core planning, forecasting, and performance tracking functions across the company — but this isn't a "maintain the model" role. We want someone who treats our financial infrastructure like a product: constantly rebuilding and automating it, not running the same manual process every month. You'll own the models and reporting systems that drive our decisions, with real license to rethink how the work gets done. AI and modern tooling should be your default, not an afterthought — automating manual reporting and freeing you up to spend more time embedded with the business, running the analyses that actually shape where we grow and invest. We're looking for someone who wants to do more than tracking: someone excited to improve the business's economics, partnering with teams across the company not just to find the answer, but to help implement it. This role is 100% remote and can be based anywhere in the United States. The impact you will have Build and own the financial models and forecasting infrastructure that power how we plan and decide as we scale Drive investment and growth decisions through analyses grounded in unit economics, cohort trends, and more Automate manual reporting with AI and modern tooling, turning recurring asks into self-serve dashboards and systems that run independently Partner cross-functionally on strategic planning and resource allocation, turning complex data into clear narratives for leadership Sharpen forecast accuracy and drive margin and efficiency gains through better visibility into performance drivers Go beyond analysis to implementation, partnering cross-functionally to turn insights into real improvements in the business's economics. Who you’ll work with The core finance and operation team, partnering closely on forecasting, reporting, and the systems that keep the business running smoothly Business stakeholders across the company on headcount and resource planning, making sure decisions are backed by accurate, timely data Executive leadership on strategic initiatives, where your analysis directly informs the call What we’re looking for 2–4 years of experience in FP&A, investment banking, corporate finance, or similar roles; experience in a high-growth startup is a plus AI-forward, with a track record of using AI to automate workflows, accelerate analysis, or build tools Strong modeling skills that improve forecast accuracy, streamline reporting, and support dynamic scenario planning Proficient in tools such as Excel/Google Sheets, QuickBooks (or similar ERP), and AI tooling like Claude Code; familiarity with SQL or Sigma is a plus. Skilled at partnering cross-functionally across the business to translate plans into action Comfortable working independently in a fast-paced, high-growth environment with shifting priorities Clear written and verbal communicator who can translate financial data into actionable insights for non-finance stakeholders Excited to build scalable processes, enable self-serve reporting, and support strategic decision-making across the company Pay and benefits The estimated base salary range for this role is $120,000 – $140,000 USD / $168,000 - $196,000 CAD, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you Lighthouse is Owner’s multi-location and scale initiative — the next chapter for customers who’ve experienced hyper-growth on the core platform and now need more advanced capabilities to keep scaling with us (not outgrowing us). Crucially, we do this on the one platform (not a separate “enterprise product”), so the most sophisticated features we build for multi-location brands trickle down to strengthen every single-location restaurant too — leveling the playing field by giving Davids “Goliath powers.” We’re hiring a product leader to run Lighthouse end-to-end — a PM who wants to run and build a business line (product + operating model), and who is excited to be forward-deployed with our biggest customers. You’ll spend meaningful time in the field building relationships with sophisticated restaurant groups, and you’ll turn that signal into a scalable product + operating model. Our ambition is to start and scale a business line that can become $100M+ ARR. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have Define and run the Lighthouse strategy and operating model: ICP, value prop, entitlements, and success metrics. Build a differentiated Lighthouse customer experience across pre-sale, launch, and ongoing value delivery. Partner tightly with Sales, Launch, Customer Success, Support, RevOps, and Engineering to keep deals moving and customers successful. Drive the Lighthouse roadmap and ship multi-location capabilities into the one platform (not a fork). Spend meaningful time with customers in the field and translate signal into shipped outcomes Who you’ll work with Report directly to VP Product. Partner closely with leaders across Sales, Launch, CS/Support, RevOps, Marketing, and Engineering. What we’re looking for 5+ years of Product Management experience. Builder mindset — thrives in ambiguity, prototypes quickly, and learns by building. Technically fluent — comfortable reading code, reasoning about systems, and partnering deeply with engineers. Rapid prototyper — uses AI, SQL, Figma, no-code, or lightweight code to validate ideas and accelerate execution. Strong product operator — proven track record of shipping high-impact products. Customer obsessed — excels at discovery, relationship building, and translating customer needs into product direction. Business-minded — understands unit economics, GTM strategy, and growth levers. Cross-functional leader — aligns teams and drives decisions across engineering, design, and go-to-market. Founder mentality — end-to-end ownership with an entrepreneurial approach; former founders are a strong plus. Pay and benefits The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Customer Experience team helps borrowers navigate the lending experience while maintaining a high bar for compliance, operational performance, and customer experience. The team supports multi-channel workflows and partners closely with Product, Engineering, Analytics, and Compliance to improve borrower support programs, scalability, and operational outcomes. As the Head of Borrower Success, you will lead and evolve Upstart’s Borrower Success operations, including internal leaders and external vendor partners. You will improve the borrower experience by scaling effective operating systems, strengthening performance and controls, and developing teams that deliver consistent results in a complex, evolving environment. How you’ll make an impact • Lead Borrower Success leaders and international vendor partners supporting borrowers across chat, phone, and email, with accountability for service levels, quality, productivity, compliance, staffing, and cost efficiency., • Establish consistent performance management, coaching, and quality frameworks that improve borrower outcomes and operational performance across teams and vendor sites., • Use operational data and reporting to identify trends, diagnose root causes, and prioritize opportunities to improve service quality, efficiency, and scalability., • Strengthen operational controls and quality programs to reduce errors, improve compliance performance, and support sustainable growth., • Partner with Product and Engineering to reduce avoidable borrower contacts, simplify customer journeys, expand effective self-service, and improve support tooling and automation., • Collaborate with Analytics, Compliance, and other cross-functional partners to improve workflows, operating programs, and the end-to-end borrower experience. Minimum Qualifications • Bachelor’s degree or equivalent practical experience., • 4+ years of experience leading customer support, customer experience, servicing, or related operations., • Experience managing managers and leading scaled customer operations across multiple channels., • Experience managing outsourced vendor operations, including accountability for service levels, quality, staffing, compliance, or cost performance., • Experience owning operational performance and quality or control programs in a regulated or similarly complex environment. Preferred Qualifications • Knowledge of regulatory and compliance requirements within consumer lending, servicing, collections, banking, or another regulated financial services environment., • Experience using automation or generative AI to improve customer support workflows, reporting, efficiency, or customer experience., • Experience building or scaling quality assurance frameworks, operational systems, or workflow automation., • Ability to use operational data to identify root causes and translate findings into measurable improvements., • Experience partnering with Product, Engineering, Analytics, and Compliance teams to improve customer-facing tools and workflows. Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-MidSenior At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $128,100 - $177,300 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: • Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly, • Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada), • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only), • Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada., • Health Savings Account contributions from Upstart for eligible plans (US only), • Income protection benefits, including life insurance and disability coverage for added financial security, • Paid time off, sick leave, and company holidays, in line with local requirements, • Paid family and parental leave to support caregiving and major life moments (duration varies by country), • Family-centered benefits to support fertility, parenthood, and caregiving needs, • Employee Assistance Program (EAP) offering mental health support and life-centered resources, • Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only), • Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you, • Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from, • Connection and community through team events, all-company updates, and employee resource groups (ERGs), • Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com _

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, _, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: The Senior Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and growing team, Enterprise Architects also help define sales and execution processes for effective land-and-expand strategies. Responsibilities: • Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations)., • Serving as the authoritative source on Cresta's platform integrations and their technical benefits., • Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations)., • Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach., • Post-sales: supporting the technical implementation team to help get customers up and running on Cresta., • Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs. Qualifications We Value: • Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.), • Good understanding of integration options, APIs, iPaaS, UI Integrations, • Highly experienced with AWS, GCP, Salesforce, • Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems., • Has extensive experience in large scale enterprise software implementations and solutions architecture, • Deep understanding of how enterprises leverage Generative AI solutions., • Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful., • Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems., • Experience managing and advising on large-scale programs with multiple stakeholders and dependencies., • Is willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones. Product & Engineering Partnership • Gather and synthesize customer feedback to inform product and engineering priorities., • Identify and address gaps in technology adoption or deployment through cross-functional collaboration., • Influence future product strategy with insights derived from real-world field engagements., • Report directly to the Field CTO and should be able to manage delivery for strategic accounts end-to-end Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family, • Paid parental leave for all new parents welcoming a new child, • Remote work setup budget to help you create a productive home office, • Monthly wellness and communication stipend to keep you connected and balanced, • 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Compensation for this position includes a Base salary + Variable + Equity. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

Customer Support Specialist – Travel Industry (Remote) Location: Remote – USA Based Schedule: Flexible | Part-Time or Full-Time Options About Us: We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions. Position Overview: We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. • Respond to customer inquiries via email, phone, and chat in a timely and professional manner, • Provide accurate information about travel bookings, itineraries, and policies, • Troubleshoot common client issues and escalate complex matters as needed, • Maintain up-to-date knowledge of supplier systems, policies, and procedures, • Follow up with clients to ensure satisfaction and support post-booking, • Log all communications accurately using internal systems, • Maintain high levels of professionalism and empathy, • Prior experience in customer service or the travel industry is a plus (but not required), • Strong communication skills and ability to work independently, • Comfortable using online tools, booking portals, and CRM systems, • Tech-savvy with a quiet, professional home workspace, • Passionate about helping others and delivering great service, • Must be 18+ and authorized to work in the United States, • Full training and ongoing mentorship, • Travel agent certification (if desired), • Access to travel discounts and perks, • Supportive online community and tools to help you succeed $20,000 - $65,000 a year🧭 Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction. We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here. Joining Replicant means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. We solve huge challenges with a small team, so every improvement you will ship makes a huge difference. We’re looking for a Full Stack Software Engineer to join Replicant’s engineering team! As part of our team, you’ll design and deliver technology that powers natural, human-like conversations at scale, helping companies reduce wait times, improve customer satisfaction, and empower representatives to focus on complex problems. You’ll build rich user experiences and backend services that enable customers to design, launch, and monitor these AI-powered conversations. You’ll collaborate closely with our product and machine learning teams to ensure our customers can build compelling and delightful conversations for their callers. Our stack includes TypeScript, Node.js, React, and Python in Kubernetes on GCP. What You’ll Do Build new features powering millions of daily conversations on Replicant’s core AI voice and chat products Ship full stack end-to-end features with high impact in days, not weeks or months Integrate automatic speech recognition, text to speech, and conversational AI model improvements into Replicant’s products Refractor, optimize, and debug production systems balancing latency, cost, and user delight Participate in regular on-call rotations, monitoring live production systems Continuously improve systems based on performance metrics and customer feedback Shape a fast-moving culture that emphasizes knowledge sharing and mentorship across distributed systems, high-availability design, and user experience for enterprise-scale AI Participate in team and company-wide office events; travel required What You’ll Bring 5+ years of full-stack software engineering experience, ideally in SaaS, AI, or complex real-time systems Proven experience owning and shipping elegant, maintainable, continuously improving solutions that scale to millions of users History of raising the bar for great engineering in your teams, with strong collaboration skills favoring impact over process Strong communication skills that build trust with teammates and stakeholders Mastery of AI tools for writing, improving, debugging, and refactoring large code bases Demonstrated experience designing and implementing quality testing for systems you’ve built, including automated, manual, and AI Mastery of one or more of the following TypeScript and frontend frameworks (React or similar) Node.Js for production-grade backend systems Python Rust, LLM prompt engineering, Google Cloud Services, Kubernetes Familiarity with all of the following Relational databases (MySQL, PostgreSQL) Cloud environments (AWS, GCP, or Azure) and CI/CD pipelines Metrics, logging, and monitoring Enthusiasm for AI, machine learning, telephony For all full-time employees, we offer: In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal ️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar ️ Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being Compensation that matches your impact: competitive salaries in the company you’re helping to build Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company Our Values Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture. Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team. Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own. Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at _ and we’ll work to meet your needs.

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service. Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry. Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive. As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft! About the Position: Swyfft is about to embark on a very exciting time filled with growth and opportunity! We are searching for a Director of Marketing with P&C insurance experience to help us build the strategic direction of how we present ourselves to agents, brokers, policyholders, carrier partners, and the marketplace. Your expertise and previous experience marketing Homeowner, Commercial, and Flood insurance products will be instrumental in helping us drive future growth. You’ll be responsible for building awareness of who we are and the products we offer through targeted communications, engaging content, and strategic marketing campaigns to keep our agents informed and engaged with our products and brand. This is a fast-paced, roll up your sleeves position that partners closely with our sales, underwriting, revenue operations, and leaderships teams to strengthen our brand and grow our distribution network. We need fresh ideas, great leadership and a communication plan that articulates our value proposition in a highly competitive and sometimes volatile market. *This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI. Travel for day-to-day work, conferences, trade shows, team meetings, and training will be required. Key Responsibilities: (What you'll be asked to do) Agent Engagement & Enablement • Design and deliver training programs and provide resources to educate our agents on the products we offer., • Update and maintain our Agent Resource Center (ARC), ensuring our forms and quick reference guides are always up to date., • Conduct agent surveys and analyze their responses to measure the effectiveness of our internal tools and quoting platform., • Strategically plan, design, and implement trade shows, events, and conferences to actively engage with agents and key industry stakeholders, while utilizing established KPIs to measure and evaluate the success of each initiative. Brand Content & Communications • Own website strategy and content to attract and retain agents and policyholders., • Ensure consistent branding and messaging across all marketing materials, digital platforms, and property locations., • Build and manage our content calendar and run campaigns that attract a qualified audience to our products (blog posts, webinars, infographics, videos, and email)., • Lead the creation of electronic marketing communications and collateral such as one-pagers and sales decks to support campaigns, events, and agent engagement., • Stay ahead of industry trends, competitor activity, and market dynamics to continuously refine the marketing strategy. Leverage broad and direct email and social media strategies to build loyalty and engagement. Marketing Technology, Data & Analytics • Lead the sales and marketing CRM process through HubSpot (sequences, workflows, templates, communication, and reporting) while partnering with our Revenue Operations team to measure marketing ROI on campaigns and initiatives., • Use your deep working knowledge of CRM systems (HubSpot) to drive leads and communication strategies. Cross-Functional & Team Leadership • Collaborate with our inside sales, underwriting, and claims teams to ensure marketing initiatives align with business objectives., • Manage, plan, and adjust budgets throughout the year as necessary., • Manage and mentor a team of two Marketing team members. The Successful Candidate: (What we're looking for) • Has a builder mindset; someone who thrives in a lean, high-accountability environment., • A confident leader who is comfortable presenting ideas, delivering weekly updates, and reporting to senior leadership on marketing performance and activities., • Analytical and data-driven with a passion for turning insights into action., • A self-starter who is quick to take ownership, comfortable with multi-tasking, and strong at prioritization in a fast-paced environment., • Excellent creative writing and communication skills; you understand how to increase brand awareness., • Ability to shift between strategic vision and hands-on execution., • Proficiency with marketing tools such as HubSpot, Canva, and various social media platforms. Some Requirements: • 7+ years of experience working in marketing, with 2+ years’ experience with direct involvement within the insurance space (P&C)., • Prior experience working for an MGA, MGU, or small carrier., • 2-3 years of experience leading and mentoring a team., • Experience writing and editing detailed insurance related content, with strong attention to detail., • Ability to travel as necessary for conferences, tradeshows, and events. Education: • Bachelor’s degree in Marketing, Communications or related field is required. Computer Skills: • We’re an MS Office environment (Outlook, Word, Excel, PowerPoint), • Experience using video and chat technology (MSTeams & Slack), • Advanced level editing skills with Graphic Design Software (Visme, Canva, Photoshop, Illustrator, InDesign)., • Utilize your advanced-level experience with HubSpot and Zapier to meet strategic business objectives. Other: • Reliable high-speed internet connectivity required., • Designated quiet work from home space. Actual compensation for this position will vary based on skills, qualifications, and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole discretion. In addition to base compensation Swyfft offers a comprehensive benefit package. We Have a Great Benefits Package! • Medical, Dental, and Vision, • Short- and Long-Term Disability (Company Paid), • Voluntary Long-Term Disability, • Employee Life & AD&D (Company Paid), • Voluntary Employee, Spouse, and Child Life & AD&D, • Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA), • 401K with a generous matching contribution and no vesting schedule, • 20 days of PTO annually (prorated based on hire date), • Company Paid Holidays and 2 “Choose Your Own Holidays” It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. If you require accommodations during the application or interview, please contact Human Resources at _, and we will make every effort to accommodate your needs. Please Note: Swyfft Holdings, LLC does not accept 3rd party agency resumes for this position, please do not forward resumes to our career’s email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and _! We're looking for a Level 2 Support Representative to join our team at HappyCo. This position must be located in the United States with the ability to work within the Pacific timezone. As a Level 2 Support Representative at HappyCo, you will play a critical role in delivering exceptional customer experiences by resolving complex, escalated issues, partnering with cross-functional teams, and contributing to continuous support process improvements. You'll act as a subject matter expert on our platform, tools, and workflows — working closely with the L1 support team, Product, and Engineering to ensure fast, consistent, and high-quality outcomes for our customers. This is a hands-on, technically involved role for someone who thrives on solving challenging system-level problems, enabling teammates, and improving support infrastructure. • Act as a product and workflow expert for L1 agents and internal teams, • Host live troubleshooting and screen-share calls with customers to resolve complex issues faster, reduce back-and-forth, and build trust through real-time connection, • Receive, investigate, and resolve escalated support tickets via Zendesk, phone, and email — bringing urgency, accuracy, and empathy to every interaction, • Troubleshoot complex platform issues involving integrations, data flow, permissions, and user access across multiple systems, • Use diagnostic tools (e.g. Zendesk Explore, logging dashboards, internal admin tools) to reproduce issues, document root causes, and inform cross-functional follow-up, • Collaborate with L3, Product, and Engineering teams during escalations, contributing investigation summaries, context, and customer impact assessments, • Partner with Support leadership to identify ticket trends and recommend workflow, documentation, or product improvements, • Own and maintain internal documentation, macros, and training content to support L1 enablement and onboarding, • Contribute to support QA efforts and participate in calibration sessions to ensure consistency and quality, • Track and analyze ticket trends (e.g. FCR, resolution time, escalation types), surfacing actionable insights, • Proactively participate in retros, process feedback loops, and support experiments that raise our service bar, • Deliver a customer experience that reflects HappyCo's values — clear, timely, helpful, and thoughtful, • 2–5+ years in a technical customer support or SaaS support operations role, • Demonstrated experience resolving complex, escalated support issues independently, • Strong technical troubleshooting skills across integrated SaaS platforms, including data flow, system permissions, and third-party integrations, • Proficiency with Zendesk or a similar ticketing platform; ability to configure views, macros, and triage workflows, • Experience interpreting customer-facing issues using logs, metrics dashboards, or internal tooling, • Excellent communication skills, with the ability to distill technical concepts into simple, customer-friendly explanations, • Highly organized, with experience using G-Suite, Slack, and support documentation systems, • Comfortable operating in a fast-paced, collaborative, and continuously evolving environment, • Experience in property management or PropTech environments, • Familiarity with tools like Jira, Notion and Gainsight, • Experience contributing to internal knowledge bases, agent enablement, or support automation, • Experience working in or alongside BPO or distributed support teams, • Understanding of SLA-based triage workflows, ticket prioritization, and escalation handling, • Exposure to APIs, system logs, or backend-to-UI debugging concepts, • Resolution time, accuracy, and quality of escalated ticket handling, • Depth and clarity of root cause investigations and documentation, • Contribution to L1 enablement and knowledge documentation, • Internal QA scores and peer/stakeholder feedback, • Participation in process improvement and proactive support initiatives, • Thrives in ambiguity and proactively builds clarity, • Focuses on long-term impact over quick wins, • Enables others through systems, not mandates, • Leverages technology and AI to empower people and simplify complexity, • Embraces the challenges and rewards of growing in a scaleup environment About HappyCo Founded in 2011, HappyCo (_) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our _ here! Our HappyCo Culture HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our _! We Offer: • Work from anywhere supported by a flexible company culture, • Opportunity to work for one of the fastest-growing technology companies in the PropTech industry, • Unlimited vacation time, • Generous paid parental leave, • Competitive and equitable pay, • Monthly stipends to support Wellness and Home Office expenses Find out more about our _ here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes. A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @ email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Welcome to the future of energy Octopus is a tech-powered energy company. We believe technology has the power to address our greatest challenge, climate change, while also delivering incredible service and customer experience. We are changing the way people interact with their energy company - by making it approachable, low cost, easy-to-understand, and most importantly, 100% renewable. At Octopus Tech, you’ll have real ownership, variety, and the chance to shape products that make a tangible difference in people’s lives – lowering bills, enabling greener living, and delivering experiences customers genuinely love. You’ll work side by side with teams across marketing, operations, and data, and see the impact of your work in the real world, fast. Our Global Platform Engineering team is responsible for architecting, building, and maintaining the core infrastructure, tooling, and services that enable our engineering teams to deliver at scale safely and reliably. As a Platform Engineer within this newly created team, you’ll contribute to the design and delivery of the systems and services that form the foundation of our platforms. You’ll work alongside experienced engineers to build scalable solutions, improve automation, and support areas such as cloud infrastructure, CI/CD pipelines, observability, and developer experience. You’ll bring curiosity, problem-solving skills, and a willingness to learn new technologies, with a strong interest in building reliable and efficient infrastructure. Thriving in an environment that welcomes continuous improvement and new ideas, your communication skills and attention to detail will be indispensable as you help turn complex challenges into practical solutions that make life easier for engineering teams. If this sounds exciting, we’d love to chat. Contribute to building and improving platform services, writing code, reviewing changes, and supporting deployments Work alongside senior engineers to design and implement solutions that improve scalability, reliability, and developer experience Help maintain and operate core systems such as CI/CD pipelines, cloud infrastructure, and monitoring Participate in incident response and retrospectives, contributing to learning and improvement Collaborate with other engineers to understand needs and translate them into practical platform solutions Take ownership of tasks and smaller projects, while developing towards owning larger areas of the platform Solid communication skills and a collaborative approach. Hands-on experience with AWS or another major cloud provider. Familiarity with security best practices and automation tools. Experience contributing to the operation of production systems, ideally in a distributed or cloud environment. Docker and Kubernetes (we use Amazon EKS in production) Python or other scripting languages Datadog or similar monitoring/logging tools Messaging queues or event-driven systems (we use RabbitMQ) Terraform or similar infrastructure-as-code tools Networking basics PostgreSQL or another relational database Linux system administration basics Exposure to multi-team environments or shared platform services. Interest in data-focused systems such as analytics, telemetry, or IoT Familiarity with CI/CD or observability practices beyond the basics A proactive mindset and enthusiasm for learning from more senior engineers • Our company culture - We are an organization where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground., • Fully paid medical, dental, and vision insurance for employees & their family., • Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. We offer 20 days of paid vacation and 8 paid sick days annually., • 401(k) plan with employer match., • Parental leave. Biological, adoptive and foster parents are all eligible., • Pre-tax commuter benefits., • Flexible working environment - genuine work life balance here; we treat you as a human, and do our best to make work and life merge smoothly together, • Salary - The expected salary range for this Platform Engineer II role is between $118,000 - $151,000 annually. Your exact compensation will be determined by your technical expertise, professional experience, and how well your unique skills align with the role's specific needs., • Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success, • Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you. If this sounds like you then we'd love to hear from you. Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at _. We’re happy to help!

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. We are looking for a technically fluent Product Support Specialist to serve as a trusted partner to our customers throughout their journey with AccessFlow. In this role, you will own the end-to-end support experience; from ensuring new customers are onboarded smoothly and set up for success, to diagnosing and prioritizing complex technical issues with speed and clarity. You bring more than strong communication skills: you're comfortable reading and writing code, navigating developer environments, and diving deep into the technical details that matter most to our users. If you thrive at the intersection of people and technology and take pride in turning frustrating problems into seamless experiences, we would love to meet you. Responsibilities: • Respond to technical customer inquiries and requests through online chat, email, and Zoom with accuracy, professionalism, and empathy., • Customer Onboarding: Ensure new customers are set up for success from day one by guiding them through platform setup, key workflows, and best practices tailored to their environment., • Deep Troubleshooting: Go beyond basic triage. Actively investigate logs, reproduce issues, and perform root-cause analysis before escalating to the R&D team., • Reduce ticket routing delays by properly categorizing and escalating technical issues that require intervention from other teams (including R&D and Professional Services)., • Proactively identify common trends and escalation patterns and relay findings to the appropriate team lead or department., • Ensure that internal knowledge bases and documentation are accurate, up to date, and reflective of current product behavior., • Collaborate closely with Customer Success, Product, and Engineering teams to improve support workflows and customer satisfaction., • Serve as a technically credible partner to developers; understanding their workflows, communicating clearly in their language, and delivering solutions that integrate smoothly into their environments. Requirements: • 2–5 years of Technical Product Support experience, ideally within a SaaS or developer-focused product environment., • Technical & Code Comprehension: Proven ability to read and analyze system logs, trace errors, and understand API behaviors. Comfortable reading code (e.g., JavaScript, Python, HTML/CSS) to pinpoint potential bugs and navigate developer environments. Ability to write basic scripts or code snippets to reproduce issues or assist customers with integrations is a strong plus., • Ecosystem Familiarity: Strong understanding of modern Software Development Life Cycle (SDLC) concepts, DevTools, and REST APIs., • Customer Onboarding: Experience owning or contributing to customer onboarding workflows, technical implementation support, or getting-started programs that set customers up for long-term success., • Web Accessibility: Solid working knowledge of web accessibility standards (WCAG, ADA)- Strong advantage given the nature of our product., • Solid understanding of web technologies (browsers, HTML/CSS, cookies, extensions) and hands-on experience troubleshooting web-related issues., • Proficiency with chat and ticketing systems such as Zendesk, Jira, or similar platforms., • Strong time management and multitasking abilities in fast-paced environments. Advantages: • The salary band for this position ranges from $120,000-$150,000 dependent on experience, skill set, and location. Remote roles will be accepted., • Career Planning and Growth Opportunities, • Opportunity to be a key employee for the world leader in online accessibility Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process. Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support Reviewed: 05.2026 Location: Based our Eastern or Central Time Zones in the United States Position Summary: The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call coverage for after-hours and weekend support. Key Responsibilities: • Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings., • Troubleshoot software, configuration, access, and technical issues for customers., • Prioritize support cases and provide timely customer updates on status, progress, and resolution., • Meet first response and service level expectations., • Escalate complex issues with clear documentation including problem statement, steps to reproduce, and environment details., • Assist customers with product navigation, features, workflows, and best practices., • Create and maintain internal and customer-facing knowledge articles., • Identify recurring issues, customer pain points, and training opportunities., • Partner with Customer Success Managers and internal teams to support customer outcomes., • Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience., • Participate in quarterly trend reviews and continuous improvement initiatives., • Protect customer data and follow company security policies. Skills and Experience Needed: • Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles., • Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix, Freshdesk, or similar case management tools., • Strong customer service mindset with passion for helping customers succeed., • Experience collaborating with Product, Engineering, QA, and Customer Success teams., • Basic knowledge of APIs, SSO, browser troubleshooting, HAR files, and browser logs preferred., • Familiarity with monitoring tools such as Datadog, Grafana, or Prometheus preferred., • Strong technical documentation and writing skills., • Ability to de-escalate customer concerns and remain calm under pressure., • AI fluency with experience using generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity, research, and communication quality preferred. Competencies: Accountability Adaptability AI Curiosity / Innovation Applied Learning Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning & Organizing Technical/Professional Knowledge/Skills About the Company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com. Benefits and Perks: • Fully remote work with company provided equipment (laptop, software, etc.), • Employment with a growing, casual, fun, philanthropic minded company, • US Based Employees, • Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings., • An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan., • Medical Flexible Spending Accounts available., • Dependent Care Flexible Spending Accounts available., • Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher)., • Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you., • 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%., • Paid Time Off (PTO)/Holiday, • CAN Based Employees, • Employer paid Life and Accidental Death Insurance, • Contribution to Health Care Spending Account, • Dependent Life Insurance, • Optional Life Insurance, • LTD Insurance, • Drug and Paramedical Coverage, • Dental Insurance, • Vision Insurance, • EAP, • AUS Based employees, • Superannuation rate of 12%, • Monthly stipend of $400 AUD to purchase private medical insurance, • UK Based Employees (via EPG), • Pension - Aegon, • Passageways/OnBoard contributes 8% of the employee's basic salary, • Employees can contribute up to 100% of salary subject to max limits, • Enrolled from Day 1 of employment, • Private Medical Insurance, • Life Assurance, • Income Protection, • Critical Illness, • Employee Assistance Programme, • Serious Illness Benefit, • Help@Hand, • Cashplan Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Interview Transparency & Technology Disclosure We use video/audio recordings and artificial intelligence (AI) tools during our interview process to transcribe responses, evaluate skills, and streamline evaluations. Your data is processed securely and handled in line with our Privacy Policy and local data protection laws

Who We Are: Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone. Technical Support Specialist, L2 The Role: As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength. Key Responsibilities: Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders Support in the development and documentation of processes and best practices to provide support for customers and product end users Demonstrated ability to effectively explain technical issues to non-technical audiences Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require Mentor and support level 1 and level 2 technical support specialists Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings What You’ll Bring: Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience. Proficient in the use of Microsoft Office Suite Desire to assist with and improve trouble-shooting documentation Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk) Proficiency using developer tools, Postman and writing SQL queries is required Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers Superb problem-solving skills working on mission critical Software as a Service Excellent verbal and written communication and presentation skills Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc) Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus Empathy in your approach to work, and passion for delivering excellent customer experiences Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers Must be able to work independently while being a proactive team member Experience partnering across global teams and/or working in a distributed remote environment is a plus Core Competencies: Knowledge & Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional. Complexity & Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points. Collaboration & Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters. Working Conditions & Environment Fully remote role within the United States Travel once a year for company offsite Operates in a fast-paced, growth-oriented, PE-backed SaaS environment Ability to manage multiple cases and shifting priorities Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment Benefits & Perks: 💸Competitive compensation 🌍Remote-first Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement. Flexible work Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life. ✈ Company-wide offsite We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together. 🌴Time off that you’re expected to use Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave. 💙Comprehensive health coverage Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. Includes company contributions to HSA/FSA accounts (based on plan selection). 💰Financial wellness 401(k) with company match to help you plan for the future. Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ About the Role This role is for a Senior Engineering Manager where you’ll be a manager of managers. You will be leading across multiple teams in an org of around 20-30 people. We’re expanding and your role as the Senior EM will be to grow and build new squads as needed. Your direct reports will include Tech Leads, Senior Engineers and 2-3 Engineering Managers. Senior Engineering Managers at Monzo are part of cross-functional, autonomous teams and groups. Our teams are mission driven, and typically include Product Managers, backend, web and mobile engineers as well as data scientists, designers and subject matter experts relevant to that mission. Teams are organised into groups, and then collectives - we aim to keep our line management structure as shallow as possible, and for teams to directly own decision making relevant to their work. Senior Engineering Managers are accountable for the technical and delivery outcomes for their area - that means supporting and developing best in class engineering talent, as well as creating an inclusive team environment for people to do their best work. You’ll be responsible for structuring, organising, supporting and challenging your team to deliver on their mission. You can read more on the expectations of Senior Engineering Managers in our _. Is this role right for you? While this is not a role which requires hands-on-coding, we are looking for an experienced manager who has a strong technical and delivery background and has worked as a software engineer in previous roles. We recognise that Senior Engineering Managers lead in different ways, we’re looking for someone who is adept at: • Delivery and Execution: Enjoys taking accountability for delivery across your squad(s), collaborating with the Technical Lead and Product Manager., • Engineering and Operational Excellence: Actively fosters a high bar for engineering excellence within your teams. You’re accountable for the technical outcomes your teams deliver alongside individual engineer performance and growth, so holding a high bar (and clearly articulating your expectations) is key., • People Leadership: Has experience directly managing at least 2-3 Engineering Managers and leading orgs of around ~20 engineers. You can support, coach and develop them through their career with regular 1:1s and continuous feedback., • Technical Influence: Partners with senior engineers to drive technical initiatives that raise the bar for our engineering practices., • Stakeholder Relationships: Builds strong stakeholder relationships with other teams, and creates a focus space for engineers to do their best work., • Organisational Wide Impact: Collaborates with the wider engineering organisation to contribute to company-wide best managerial and technical practices and standards. We consider your application across all open EM roles at Monzo independent of which role you've applied for, so if you've recently applied to a similar role at Monzo and have been unsuccessful, please wait 6 months before applying again. The interview process: After an initial informal recruiter call you go through two main stages • Initial Call (1 hour) You'll meet with one of our Senior Engineering Managers or Engineering Directors. They'll ask you about your previous experience, in particular people leadership, product delivery and technical leadership. They’ll ask example based questions (‘Tell me about a time when…’), • Loop Stage (3 hours 30 mins) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability) and one 30 minute reverse interview (more details below). The Loop is one stage and the interviews in this stage are: • Team and Org Management (1 hour) An example based interview with 1-2 of our engineering leaders. They’re interested to hear examples from your previous experience on the teams you’ve led, how you’ve shaped and partnered with product, and the impact you had. • System Design (1 hour) You'll partner with a Staff or Principal Engineer on a technical whiteboarding exercise. • Behavioural (1 hour) Similar to Team and Org Management, this is an example based interview with 1-2 Engineering Leaders. This interview focuses on your people leadership style and core behaviours as an Engineering Manager. • Chat with an Engineering Leader (30 mins) At Monzo, we believe interviews are a two-way street. This will be your opportunity to ask us any questions about Monzo, engineering leadership or our teams – whatever’s on your mind. All things going well, you'll have completed the hiring process 🚀 Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email tech-hiring@monzo.com. Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. What’s in it for you: 💰Base salary £130k - £160k + Equity + Benefits ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits_ #LI-Remote #LI-AL1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2023 and 2023 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit _. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE Provide superior customer service to MVB clients and internal stakeholders regarding consumer and business online banking products and services. Client interactions will include phone, email, chat and demo support. DUTIES AND RESPONSIBILITIES • Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements), • Facilitate, install and train new Remote Deposit Capture and Positive Pay clients, • Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products, • Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat, • Support mRDC, mobile banking, and bill pay, • Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.), • Identify problems and/or potential problems and take the necessary steps to resolve or escalate, • Routinely provide enhancement recommendations or efficiencies, • Routinely provide training support for internal teammates and other lines of businesses, • Provide back-up support to other department roles, • Work with minimal supervision EDUCATION & WORK EXPERIENCE • Associates or Bachelor’s degree preferred., • Minimum 4 years’ of related experience in the financial services industry preferred., • Previous experience working with consumer and business online banking products preferred., • Previous experience in direct customer service including in-person, phone, email and/or chat., • Basic knowledge of related state and federal banking compliance regulations, and Bank operation polices., • Knowledge of Jack Henry and Q2 products preferred., • Flexible non-traditional banking hours, upon request., • Strong time management skills and ability to prioritize tasks., • Proficiency in MS Office Suite and Outlook, • Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and teammates., • Ability to work in a fast-paced environment with minimal supervision., • Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations., • Ability to learn, comprehend and define new systems and processes., • Ability to understand and analyze large amounts of data BENEFITS AT MVB MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: • Medical, Dental and Vision Insurance, • Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA), • Short- and Long-Term Disability Plan, • Group Life Insurance, • 401K Salary Deferral Plan, • Wellness Program, • Education & Tuition Expense Reimbursement, • PTO and Unique Vacation Purchase Program, • Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.

Description Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions. How are we different from traditional IT companies? • We are cloud focused (but we will train you up if you don’t have all the necessary skills yet)., • We have professional development pathways throughout the organization with accompanying training programs., • We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies., • We are poised for significant growth in 2026 and beyond, and need you to help us do it!, • We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together. Requirements Interlaced is looking to hire a full-time IT Support Technician III authorized to work in the United States. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components. The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite. This is a full time position working from home to assist end users through remote sessions, via chat, phone and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm in your local time zone, Eastern Time through Pacific Time, Monday through Friday excluding holidays. Roles & Responsibilities • Acting as an escalated layer of Interlaced's support team you will often interact and coordinate efforts between department leaders outside of your immediate service team. You will also act as a technical leader in client facing calls., • As one of the highest levels of technical escalation, you will ensure escalated tickets have a resolution plan. You will also review complex and critical service tickets in order to implement proactive solutions to avoid future client impact., • Gatekeeper for Key Contact approval process, contact verification, adding/removing licenses on behalf of clients, and quote review/approval., • Taking reactive support tickets to resolution and escalating, if needed. Working on proactive projects, proactive maintenance, internal initiatives, or personal education when not working with clients., • Review and action on your Brightgauge dashboard KPIs for your performance (SLA, Resolution Time, Stale Tickets, etc)., • Maintain knowledge of internal Interlaced systems and client facing technology solutions. Manage internal/client systems improvements (PSA, RMM, MDM, SSO etc.). Collaborate on technical automation initiatives., • Advanced knowledge of Interlaced clients and Interlaced's service plans. Able to take technical client meetings without a manager and develop and maintain assigned key relationships., • Will also keep open lines of communication to Interlaced's Client Success Managers and your IT Support Technician Lead, reporting on any changes in the relationship health within assigned key relationships., • Deep understanding of Interlaced's project offerings and a leader in identifying areas of opportunity for Interlaced clients, recommending potential solutions to Interlaced CSM or IT Support Technician Lead., • Managing or collaborating on project tasks for assigned clients., • Creating project templates or adjusting project scopes for specific Interlaced clients. Creating recommendations for change orders when necessary., • Complete assigned training, shadowing, and identify areas of interest for future education., • Provide training to members of your service team and new Interlaced employees. Review education paths in collaboration with IT Support Technician Lead or IT Operations Administrator., • Provide Interlaced clients with root cause analysis for emergency or sensitive service tickets with minimal to no escalated assistance., • Follow and perform routine steps in client onboarding journey and/or maintenance set up., • Assist in updating or streamlining onboarding journey when applicable., • Preserving, developing, and maintaining a strong culture that aligns with Interlaced’s mission, vision, and values., • Partner with Interlaced leadership to guide culture. Below are the tools we work with at Interlaced. Basic knowledge and proficiency in several of these tools are preferred: • Meraki, • Ubiquiti, • MacOS, • Windows Desktop OS, • Microsoft Azure, • AWS, • Google Cloud Platform, • Microsoft 365, • Google Workspace, • Slack, • OneLogin, • Okta, • Jumpcloud SSO, • SentinelOne, • SPF, • DKIM, • DMARC, • DNS Filter, • Datto / Backupify, • Comet Backup, • BackBlaze, • Zoom, • Microsoft Teams, • RingCentral, • Addigy, • JumpCloud MDM, • Kandji, • Microsoft Intune, • Mosyle Ideally, this candidate has a minimum of 5+ years working in IT, with a focus on help desk and customer support. This is a full-time position working remotely to assist end users through remote sessions via chat, phone, and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection. Benefits What we offer: • Starting salary between $70,000-80,000 DOE annual with quarterly bonuses, • FMLA Non-Exempt, • Medical, vision and dental benefits, • Cell phone and gym reimbursement, • 16 paid Holidays annually - 6 fixed and 10 flex, • 2 paid "Give Back" volunteer days annually, • Paid vacation and sick time, • 401k matching, • Fuel reimbursement, • Peer-to-peer bonus allowance, • New Macbook Pro, monitor, keyboard and mouse

About Empathy Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow. Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users. About the Team The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families. We’re looking for a compassionate, self-starting, organized, and collaborative Care Manager to be a member of our growing Care Team. Your role will involve guiding families through their journey, documenting processes to evolve our knowledge base, and focusing on providing exceptional support to users via our omnichannel support model that includes phone, chat, and email support. We’re currently hiring for the following full-time Care Manager shifts (all times listed in Eastern Time): • Sunday - Thurs: 10 AM-6:30 PM ET (Days off: Friday and Saturday), • Monday - Friday: 11:00 AM – 7:30 PM ET (Days off: Saturday and Sunday), • Monday - Friday: 1:00 PM – 9:30 PM ET (Days off: Saturday and Sunday) You do not need to live in Eastern Time, but please note these are fixed schedules in ET. If you live in another time zone, your working hours will be adjusted to reflect the equivalent shifts in your time zone. We strive to keep your schedule consistent once it is set. Our goal is to minimize disruptions and provide predictability for your work and personal planning. At the same time, schedules are subject to change based on business needs. If changes are necessary, we will communicate them as early as possible and work with you to make the transition smooth. In this role, you will • Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels., • Act as a product expert who connects Users to Empathy specific tools and resources., • Demonstrate excellent written and verbal communication using the Empathy ‘voice.’, • Excel in organization, documentation, and time management to meet SLA requirements., • Work as a team player across different functions and quickly assist with tasks when asked., • Provide an exceptional User experience with a focus on empathy, compassion, and investment in the User’s journey., • Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared., • Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience., • Relay User insights and identify knowledge gaps to support product development., • Share reliable resources with service providers and state/government agencies., • Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data., • Assist users in navigating the logistical complexities of life’s most challenging moments. Today, this centers on support after loss, including guidance through probate and tax implications. As Empathy expands, this role may also support families navigating challenges beyond loss, including disability., • Utilize critical thinking and problem-solving abilities to resolve User challenges., • Create personalized Care Plans for Managed Care Users., • Take on short-term projects as needed and defined by team leadership. What we're looking for Required: • Warm-hearted, empathetic, and patient team members., • Must be a resident of and legally authorized to work in the United States., • Strong love for learning and conducting research in an unfamiliar field., • 2 years of professional experience in a customer-facing role / counseling / support / concierge services or related fields (including internships). Relevant roles may include Customer Care Coordinator, Health Care, Community, Coaching, Case Manager, or Counseling., • Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments., • Experience in creating and communicating step-by-step process flows., • Excellent communication, organizational, and interpersonal skills., • Demonstrated problem-solving abilities involving challenging deadlines and priorities., • Ability to organize multiple tasks and projects while efficiently managing workflows., • Ability to analyze situations and make independent professional judgments without close supervision. Preferred: • Ability to work on weekends and evenings., • Previous experience in social work, grief counseling, disability services, education, allied health or other related fields. Education in fields such as Psychology, Social Work, or Education is also relevant., • Experience with Google Suite, Slack, and Zendesk. Compensation: The starting Salary Range for this role is: $23 - $25 / hour. Our salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications. Additional perks and benefits: • Company Equity in a high-growth start-up, • Annual Remote Work and Wellness Stipends, • Enhanced compensation rate for work during company-observed holidays, • Paid Bereavement Leave, • Comprehensive health insurance coverage, • Generous paid time off, including company holidays, vacation days, and paid leaves, • Retirement savings plan with employer matching Application Process Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process. Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

We're currently expanding our team and looking for motivated, competitive individuals seeking an opportunity to build a high-income career from home.Qualified warm leads (no cold outreach).Proven systems, structured training, and ongoing mentorship.Exclusive work with labor union members.Long-term c

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Location 12351 Mariposa Road, Victorville, CA, 92395, United States.Description Requirements Summary.

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.

Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

We are looking for a full-time employee who will provide customer support to the organization. This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.What we do is provide benefits for labor unions, credit unions, and associations.Working with police dep

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

This position requires an individual who can provide exceptional customer service according to G&M corporate standards and instruction from management.Someone who can multitask and is comfortable working as part of a team to create an overall friendly, safe, and clean environment for both customers

Dispatcher/Customer Service Receptionist.Cisneros Brothers Plumbing, Septic & Flood Services is looking for a motivated customer service representative to work here in our main office.Full time & part time positions are available and bilingual is a plus! We offer full time benefits with plenty of op

Up to $50,000-yr / EST Hours / Flexible Schedule / Medical-Dental-Vision-Life / 401(k) / PTO (vacation-sick-holidays) / Collaborative work environment - As a Customer Service Representative at AccuTitle, you will: Provide exceptional customer service to clients via phone and email; Resolve customer