Chicago
Job Description Title: Family Reunification Case Aid Location: Rogers Park, IL Schedule: On-site, Sunday to Thursday (8:00am-4:30pm) Summary: Help children find safety and family! Heartland Human Care Services is seeking a Family Reunification Case Aide to support the Family Reunification team within the Unaccompanied Children’s Program. In this role, you’ll assist with the process of reuniting children who have newly arrived in the United States with their families, ensuring care, compassion, and compliance every step of the way. This grant-funded position, supported by the Office of Refugee Resettlement, plays a vital role in helping children transition safely into stable, supportive homes. By leveraging best practices, you’ll contribute to a mission-driven team dedicated to protecting vulnerable youth and strengthening families. If you’re ready to make a meaningful impact in the lives of children and families, we’d be honored to have you join us. Why Join Us? • Make a meaningful impact on the lives of individuals seeking education and career pathways., • Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization., • Providing flexibility and work-life balance., • Medical insurance. BCBS PPO, EPO, and HSA Plans, • Dental insurance., • Vision insurance., • 401(k) 3% Employer Contribution., • Paid maternity leave., • Paid paternity leave., • Commuter benefits., • Disability insurance, • FSA Spending Account, • Life Insurance, • Employee Assistance Program Duties & Responsibilities • Assists in the completion of the intake process for new arrivals., • Works directly with the Family Reunification (FR) team on the completion of Family Reunification Application (FRA) and ongoing reunification reports., • Assists the FR team with participant file maintenance including but not limited to filing, scanning, and uploading documents on the electronic databases, data entry, and file reviews, as well as the opening and closing of files., • Provides support in telephonic communications of parents, sponsors, and children., • Performs administrative duties as requested, including creating documents and reports, data entry, and cross-checking information., • Supports planning process oriented toward safe family reunification, preparation for return to the country of origin, transfer to a higher level of care or other alternative placements by following the case plan established by the assigned family reunification specialist., • Consistently documents the provision of services in the case files (physical and electronic) when assigned to specific tasks by the FR Supervisor., • Ensures case files consistently include accurate and timely intake and clinical assessments, legal, education, medical, facility, and reunification information based on the established file maintenance requirements., • Assists the family reunification team in ensuring timely notification of appropriate personnel, parents, and agencies regarding incident reports, medical/dental emergencies, and other events., • Attends required meetings; participates in formal and informal professional training., • Assists the program family reunification specialists with contacting consulates, document verification, background check tracking, scheduling, etc., • Assist with preparations for discharge and the physical discharge of participants to their sponsors or other agencies as required., • May be asked to assist in the milieu., • High School Diploma or General Education Diploma required. Bachelors preferred., • Minimum one (1) year experience in behavioral/social science, case management, or child welfare services required., • Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:, • Ability to read and interpret documents such operating and maintenance, and procedure manual, • Ability to write routine reports and correspondence, • Ability to speak effectively before group of customers or employees of organization., • Access to regular, dependable and timely transportation, • Ability and comfortability working with people of varying socioeconomic backgrounds., • Excellent communication skills., • Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner., • A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability., • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. This role is in-person and not eligible for a “hybrid” or “remote” work arrangement. Staff may work in different locations depending on the need the specific day but will have the option to report to a “home” location prior to travel to a different site. Travel reimbursement is available following commute to the home site. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is usually moderate., • Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible regarding scheduling and work location. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to talk and hear., • The employee is regularly required to sit, stand and walk., • The employee must be able to stoop, kneel and/or crawl., • The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms., • The employee must occasionally lift and/or move up to 25 pounds., • The employee must have unrestricted ability to provide physical restraint. HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment that is free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.