Lead HVAC Service Technician
4 days ago
Kalamazoo
Job DescriptionLead HVAC Service Technician Lead HVAC Service TechnicianAbout the RoleKalamazoo Mechanical, Inc. is seeking a senior-level commercial HVAC/R technical leader to elevate our service team's performance, training, and culture.This is a working leadership role — not a desk job. You'll be the go-to technical authority, mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field.Core ResponsibilitiesTechnical Leadership & Field Support • Serve as the highest-level technical resource for diagnosing and resolving complex HVAC/R issues, • Provide real-time troubleshooting support when technicians are stuck, • Consult on repair vs. replace decisions with technicians, sales, and leadership, • Troubleshoot anything and everything — RTUs, chillers, boilers, hydronics, controls, refrigeration, • Provide technical consultation to construction and fast-track teams to overcome field challengesTraining, Coaching & Mentorship, • Train and mentor service technicians through:, • Ride-alongs, • 1:1 technical coaching sessions, • Real-world, on-the-job training, • Maximize learning through live jobs, not classroom-only training, • Identify skill gaps and proactively address them, • Foster technician confidence, accountability, ownership, and professionalismTeam Development & Culture, • Ensure team cohesion, alignment, and morale, • Foster and sustain a strong customer service culture, • Model professionalism, craftsmanship, and safety excellence, • Participate in call monitoring and feedback to improve service quality, • Actively set the tone for a lean, high-performance service team positioned for growthHiring & Capability Assessment, • Participate in interviewing, testing, and evaluating new service technician candidates, • Accurately assess technician capabilities and skill levels, • Provide input on hiring, promotions, and development pacingCross-Functional Collaboration, • Coordinate with:, • Dispatcher, Admin & Office Team, • Project Managers, • Leadership team, • Consult on system design, serviceability, and long-term performance implicationsRequired Qualifications, • 10+ years experience as a commercial service technician in HVAC/R, • Recognized technical expert within commercial HVAC/R, • Strong working knowledge of:, • RTUs, boilers, furnace/AC, AHU, pumps, fans, • Commercial refrigeration, • Web-based and standalone controls, • Engineering-minded problem solver who understands systems, not just components, • Exceptional troubleshooting ability under pressure, • History of teaching, coaching, and developing others, & natural desire to do so, • Strong communication skills — calm, clear, and respected, • Safety-conscious, • Clean driving recordPreferred Experience & Traits, • Strong working knowledge of:, • Chillers, cooling towers, • Hot side food service equipment, • HVAC Installation & construction experienceCompensation & Benefits, • Salaried Position: $115,000 – $135,000, • (Equivalent to $55–$65/hr; final offer based on experience), • Company vehicle, • Signing or Relocation bonus available and negotiable, • 401(k) with automatic 3% company contribution (no employee contribution required), • Profit sharing (historically 6%–9% of pay, paid annually), • 100% employer-paid health insurance, • HSA & FSA options, • Paid time off, • No on-call obligation, • Employee referral program Compensation details: 115000-135000 Hourly Wage PIe7cf6c7bdd0f-25405-40160066