Buscar empleo: 92 ofertas de trabajo de credit controller en Arlington, Virginia (noviembre 2026)

Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Job Type: Full-time, Exempt, Salaried/ 50 hour work week RESPONSIBILITIES This role will incorporate the following duties: • Serving as an Advocate for the Busboys and Poets brand, • Upholding Busboys and Poets standards for employee performance and guest service, • Promoting cooperative effort, a team spirit, and good morale among employees, • Coaching and developing other staff members up to be promoted, • Evaluating employee performance, resolving personnel problems or grievances and ensuring that all information related to personnel is properly documented in the employees files, • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly)Coordinating and facilitating existing training programs for new hires, • Working closely with fellow Managers and the General Manager to ensure effective business operations, • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc, • Managing one or more department schedules, as needed, • Monitoring compliance with health and fire regulations, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Counting money and making bank deposits, • Looking over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals, • Serving as point of contact for vendor account issues, skipped invoices, credits etc, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Managing seamless execution of events with the support of the Events Team, • Ensuring the cleanliness of the space, • Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, as well as reaching out for support when equipment is not functioning, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • Served as a Front-of-House/Floor Restaurant Manager at a full-service restaurant for at least 2 years, • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred, • Strong team-building and communication skills to train and motivate employees, • Excellent customer service, treating guests like family, • Strong time management skills and accuracy to deal with a variety of duties Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)Willingness to work evenings, weekends and holidays, as required, • Ability and commitment to meet deadlines, even during high volume periods.Must have current licensure (Food Safety, ABRA, ServSafe, Alcohol Awareness) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days. PHYSICAL DEMANDS The work that restaurant managers do is both physically and mentally demanding. You are on their feet much of the time. Managers must be able to taste raw and cooked food as well as carry up to 50 pounds, at times. Restaurant managers typically work forty-five to fifty hours a week. However, because the restaurant serves the public and is open on weekends and at night, managers may work longer, irregular hours. Please also note that, as a restaurant manager, you may be asked to change locations, at times. Busboys and Poets is an Equal Opportunity Employer

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Northwest Washington, Washington

*Please note that this salary range is accurate as of July 1st, 2024. It reflects our starting rate (++$65,000)++ as well as the compensation for our most senior employees at this time. All positions will initially be offered at the entry-level rate, with consideration for annual increases based on performance assessments.* Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Job Type: Full-time, Exempt, Salaried/ 50 hour work week Starting Salary: $65,000-$68,000 RESPONSIBILITIES This role will incorporate the following duties: • Serving as an Advocate for the Busboys and Poets brand, • Upholding Busboys and Poets standards for employee performance and guest service, • Promoting cooperative effort, a team spirit, and good morale among employees, • Coaching and developing other staff members up to be promoted, • Evaluating employee performance, resolving personnel problems or grievances and ensuring that all information related to personnel is properly documented in the employees files, • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly)Coordinating and facilitating existing training programs for new hires, • Working closely with fellow Managers and the General Manager to ensure effective business operations, • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Supervising staff in terms of food preparation, customer service, cleaning, and repairs to restaurant and grounds, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc, • Managing one or more department schedules, as needed, • Monitoring compliance with health and fire regulations, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Counting money and making bank deposits, • Looking over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals, • Serving as point of contact for vendor account issues, skipped invoices, credits etc, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Managing seamless execution of events with the support of the Events Team, • Ensuring the cleanliness of the space, • Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly, as well as reaching out for support when equipment is not functioning, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • Served as a Front-of-House/Floor Restaurant Manager at a full-service restaurant for at least 2 years, • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred, • Strong team-building and communication skills to train and motivate employees, • Excellent customer service, treating guests like family, • Strong time management skills and accuracy to deal with a variety of duties Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)Willingness to work evenings, weekends and holidays, as required, • Ability and commitment to meet deadlines, even during high volume periods. Must have current licensure (Food Safety, ABRA, ServSafe, Alcohol Awareness) or be able to acquire appropriate licensure for jurisdiction in which employed within 30 days. PHYSICAL DEMANDS The work that restaurant managers do is both physically and mentally demanding. You are on their feet much of the time. Managers must be able to taste raw and cooked food as well as carry up to 50 pounds, at times. Restaurant managers typically work forty-five to fifty hours a week. However, because the restaurant serves the public and is open on weekends and at night, managers may work longer, irregular hours. Please also note that, as a restaurant manager, you may be asked to change locations, at times. Busboys and Poets is an Equal Opportunity Employer

Northwest Washington, Washington

Bartender | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? As a bartender, you will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: Variable Our top bartenders make between $25 and $30 an hour with a guarantee that you will never make less than $18.40 (DC Locations) The Bartender is responsible for delivering exceptional guest experiences by preparing and serving alcoholic and non-alcoholic beverages in a timely, accurate, and responsible manner. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, safe, and engaging environment while maintaining a clean, organized work area while consistently adhering to all health, safety, alcohol service laws, and company policies/standards. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or Acting General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site. Job duties include but are not limited to: • Set up the bar daily for AM and PM shifts by ensuring all stations are fully stocked, organized, clean, and prepared for service, including liquor, beer, wine, mixers, garnishes, ice, glassware, tools, and required supplies., • Guide guests through the food and beverage menus by demonstrating strong product knowledge, including ingredients, preparation methods, flavor profiles, and pairing suggestions, in order to help guests make informed selections., • Accurately take and process guest orders while collaborating with fellow tribe members to ensure timely, high-quality food and beverage service., • Validate guest identification to ensure adherence to minimum age requirements for alcohol service in accordance with applicable ABC regulations and Alcoholic Beverage Regulation Administration (ABRA) guidelines., • Prepare and mix alcoholic beverages and coffee drinks, including lattes and signature beverages, following company recipes, quality standards, and established procedures., • Provide hospitable service with a smile. Excellent customer service starts with a warm, genuine approach and includes greeting every guest within 30 seconds, checking in within the first 3 minutes or 3 bites, and closing out service efficiently by collecting payment while making it a memorable experience., • Assist in tasks to ensure a clean, sanitized, and safe restaurant including: washing glassware, or other bar utensils/mats, wiping down all surfaces on the bar, behind the bar, inside the refrigerator/coolers, orange juice machine, and liquor bottles. Maintaining cleanliness overall, health and food service regulations behind the bar, at bar tables/sections, and for bar guests., • Assist host or hostess by answering phones, and by greeting, seating, and thanking guests, when needed., • Assisting guests with placing in-person to-go orders at the bar or kiosk, and taking tables on the floor when bar service is slow or when short staffed., • Monitor guest alcohol consumption and use sound judgment to ensure safe and compliant alcohol service., • Accurately enter and continuously update guest orders in the point-of-sale (POS) system, present printed guest checks in a small rocks glass and place it in front of the guest seated at the bar, and process payments accurately and efficiently., • Handle all cash and credit transactions accurately and responsibly, maintain control of guest checks, and follow company procedures to prevent errors, shortages, and potential walk-outs., • Communicate clearly and effectively with servers, managers, and the kitchen team to ensure smooth service, including timely communication of 86'd items, menu changes, and food corrections., • Follow all health, safety, sanitation, and food-handling standards., • Report any guest concerns, safety issues, or policy violations to management promptly., • Uphold company culture, values, and standards of professionalism at all times., • Engage guests in friendly, attentive conversation while maintaining an efficient service bar and avoiding prolonged time at bar tables or with seated guests., • Demonstrated ability to understand, communicate, place order in the point-of-sale (POS) system and accurately relay guest dietary needs and allergy restrictions to expo/food runner or kitchen manager to ensure guest safety and order accuracy., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Other duties as needed Qualifications: • Must be at least 21 years of age in order to serve alcohol, • General alcohol knowledge needed, • Previous experience bartending in a full service restaurant for at least a year, • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Ability to accurately use a point-of-sale (POS) system for orders and payments, • Must be a team player and able to thrive in a fast-paced restaurant environment., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards, • Demonstrate the ability to calmly and professionally de-escalate upset or difficult guests while maintaining a safe and positive environment., • Understanding guest dietary and allergy restrictions. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weight up to 120 pounds (Kegs), • Spend time lifting heavy weights up to 30 pounds (deliveries/glasses/etc.), • Spend time standing on feet for long hours., • Spend time Making Repetitive Motions., • Spend time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls., • Spend time Walking., • Spend time cutting fruit and making batches. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay: $10.30 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.

Mount Vernon Triangle, Washington

Bartender | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? As a bartender, you will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: Variable Our top bartenders make between $25 and $30 an hour with a guarantee that you will never make less than $18.40 (DC Locations) The Bartender is responsible for delivering exceptional guest experiences by preparing and serving alcoholic and non-alcoholic beverages in a timely, accurate, and responsible manner. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, safe, and engaging environment while maintaining a clean, organized work area while consistently adhering to all health, safety, alcohol service laws, and company policies/standards. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or Acting General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site. Job duties include but are not limited to: • Set up the bar daily for AM and PM shifts by ensuring all stations are fully stocked, organized, clean, and prepared for service, including liquor, beer, wine, mixers, garnishes, ice, glassware, tools, and required supplies., • Guide guests through the food and beverage menus by demonstrating strong product knowledge, including ingredients, preparation methods, flavor profiles, and pairing suggestions, in order to help guests make informed selections., • Accurately take and process guest orders while collaborating with fellow tribe members to ensure timely, high-quality food and beverage service., • Validate guest identification to ensure adherence to minimum age requirements for alcohol service in accordance with applicable ABC regulations and Alcoholic Beverage Regulation Administration (ABRA) guidelines., • Prepare and mix alcoholic beverages and coffee drinks, including lattes and signature beverages, following company recipes, quality standards, and established procedures., • Provide hospitable service with a smile. Excellent customer service starts with a warm, genuine approach and includes greeting every guest within 30 seconds, checking in within the first 3 minutes or 3 bites, and closing out service efficiently by collecting payment while making it a memorable experience., • Assist in tasks to ensure a clean, sanitized, and safe restaurant including: washing glassware, or other bar utensils/mats, wiping down all surfaces on the bar, behind the bar, inside the refrigerator/coolers, orange juice machine, and liquor bottles. Maintaining cleanliness overall, health and food service regulations behind the bar, at bar tables/sections, and for bar guests., • Assist host or hostess by answering phones, and by greeting, seating, and thanking guests, when needed., • Assisting guests with placing in-person to-go orders at the bar or kiosk, and taking tables on the floor when bar service is slow or when short staffed., • Monitor guest alcohol consumption and use sound judgment to ensure safe and compliant alcohol service., • Accurately enter and continuously update guest orders in the point-of-sale (POS) system, present printed guest checks in a small rocks glass and place it in front of the guest seated at the bar, and process payments accurately and efficiently., • Handle all cash and credit transactions accurately and responsibly, maintain control of guest checks, and follow company procedures to prevent errors, shortages, and potential walk-outs., • Communicate clearly and effectively with servers, managers, and the kitchen team to ensure smooth service, including timely communication of 86'd items, menu changes, and food corrections., • Follow all health, safety, sanitation, and food-handling standards., • Report any guest concerns, safety issues, or policy violations to management promptly., • Uphold company culture, values, and standards of professionalism at all times., • Engage guests in friendly, attentive conversation while maintaining an efficient service bar and avoiding prolonged time at bar tables or with seated guests., • Demonstrated ability to understand, communicate, place order in the point-of-sale (POS) system and accurately relay guest dietary needs and allergy restrictions to expo/food runner or kitchen manager to ensure guest safety and order accuracy., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Other duties as needed Qualifications: • Must be at least 21 years of age in order to serve alcohol, • General alcohol knowledge needed, • Previous experience bartending in a full service restaurant for at least a year, • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Ability to accurately use a point-of-sale (POS) system for orders and payments, • Must be a team player and able to thrive in a fast-paced restaurant environment., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards, • Demonstrate the ability to calmly and professionally de-escalate upset or difficult guests while maintaining a safe and positive environment., • Understanding guest dietary and allergy restrictions. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weight up to 120 pounds (Kegs), • Spend time lifting heavy weights up to 30 pounds (deliveries/glasses/etc.), • Spend time standing on feet for long hours., • Spend time Making Repetitive Motions., • Spend time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls., • Spend time Walking., • Spend time cutting fruit and making batches. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay: $10.30 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.

Southeast Washington, Washington

Bartender | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? As a bartender, you will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: Variable Our top bartenders make between $25 and $30 an hour with a guarantee that you will never make less than $18.40 (DC Locations) The Bartender is responsible for delivering exceptional guest experiences by preparing and serving alcoholic and non-alcoholic beverages in a timely, accurate, and responsible manner. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, safe, and engaging environment while maintaining a clean, organized work area while consistently adhering to all health, safety, alcohol service laws, and company policies/standards. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or Acting General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site. Job duties include but are not limited to: • Set up the bar daily for AM and PM shifts by ensuring all stations are fully stocked, organized, clean, and prepared for service, including liquor, beer, wine, mixers, garnishes, ice, glassware, tools, and required supplies., • Guide guests through the food and beverage menus by demonstrating strong product knowledge, including ingredients, preparation methods, flavor profiles, and pairing suggestions, in order to help guests make informed selections., • Accurately take and process guest orders while collaborating with fellow tribe members to ensure timely, high-quality food and beverage service., • Validate guest identification to ensure adherence to minimum age requirements for alcohol service in accordance with applicable ABC regulations and Alcoholic Beverage Regulation Administration (ABRA) guidelines., • Prepare and mix alcoholic beverages and coffee drinks, including lattes and signature beverages, following company recipes, quality standards, and established procedures., • Provide hospitable service with a smile. Excellent customer service starts with a warm, genuine approach and includes greeting every guest within 30 seconds, checking in within the first 3 minutes or 3 bites, and closing out service efficiently by collecting payment while making it a memorable experience., • Assist in tasks to ensure a clean, sanitized, and safe restaurant including: washing glassware, or other bar utensils/mats, wiping down all surfaces on the bar, behind the bar, inside the refrigerator/coolers, orange juice machine, and liquor bottles. Maintaining cleanliness overall, health and food service regulations behind the bar, at bar tables/sections, and for bar guests., • Assist host or hostess by answering phones, and by greeting, seating, and thanking guests, when needed., • Assisting guests with placing in-person to-go orders at the bar or kiosk, and taking tables on the floor when bar service is slow or when short staffed., • Monitor guest alcohol consumption and use sound judgment to ensure safe and compliant alcohol service., • Accurately enter and continuously update guest orders in the point-of-sale (POS) system, present printed guest checks in a small rocks glass and place it in front of the guest seated at the bar, and process payments accurately and efficiently., • Handle all cash and credit transactions accurately and responsibly, maintain control of guest checks, and follow company procedures to prevent errors, shortages, and potential walk-outs., • Communicate clearly and effectively with servers, managers, and the kitchen team to ensure smooth service, including timely communication of 86'd items, menu changes, and food corrections., • Follow all health, safety, sanitation, and food-handling standards., • Report any guest concerns, safety issues, or policy violations to management promptly., • Uphold company culture, values, and standards of professionalism at all times., • Engage guests in friendly, attentive conversation while maintaining an efficient service bar and avoiding prolonged time at bar tables or with seated guests., • Demonstrated ability to understand, communicate, place order in the point-of-sale (POS) system and accurately relay guest dietary needs and allergy restrictions to expo/food runner or kitchen manager to ensure guest safety and order accuracy., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Other duties as needed Qualifications: • Must be at least 21 years of age in order to serve alcohol, • General alcohol knowledge needed, • Previous experience bartending in a full service restaurant for at least a year, • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Ability to accurately use a point-of-sale (POS) system for orders and payments, • Must be a team player and able to thrive in a fast-paced restaurant environment., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards, • Demonstrate the ability to calmly and professionally de-escalate upset or difficult guests while maintaining a safe and positive environment., • Understanding guest dietary and allergy restrictions. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weight up to 120 pounds (Kegs), • Spend time lifting heavy weights up to 30 pounds (deliveries/glasses/etc.), • Spend time standing on feet for long hours., • Spend time Making Repetitive Motions., • Spend time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls., • Spend time Walking., • Spend time cutting fruit and making batches. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay: $10.30 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.

Northwest Washington, Washington

*Please note that this salary range is accurate as of July 1st, 2024. It reflects our starting rate (++$65,000)++ as well as the compensation for our most senior employees at this time. All positions will initially be offered at the entry-level rate, with consideration for annual increases based on performance assessments.* Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Position Summary The Front-of-House Manager oversees daily front-of-house operations, ensuring culture-driven hospitality, strong team performance, and consistent execution of company standards. This role leads service, staffing, and floor operations while actively managing and executing daily events. This role focuses on supervising and developing team members, ensuring proper scheduling and shift coverage, maintaining service quality and cleanliness, and resolving guest concerns in real time. The Front-of-House Manager is expected to perform under pressure, adapt to business needs, and uphold Busboys and Poets standards while delivering culture-driven hospitality. Job Type: Full-time, Exempt, Salaried/ 50 hour work week Starting Salary: $65,000+ COMPANY BENEFITS Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, early wage access, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role, from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with the latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies, including our tech-forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, an inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee-dedicated web-based forum and information site, blog and podcast. RESPONSIBILITIES This role will incorporate the following duties: • Maintain strong floor presence during peak hours, • Engage with guests to ensure a high-quality dining experience (table touches), • Resolve guest concerns with urgency, professionalism, and ownership, • Turn service challenges into positive guest outcomes, • Responsible for event setup, execution, and directing staff in coordination with the events team to ensure smooth and successful operations, • Model professionalism, accountability, and emotional intelligence, • Foster a positive, respectful, and high-performing team culture, • Upholds company policies including attendance, dress code, and service standards, • Hold team members accountable while maintaining professionalism and respect, • Conducts hourly interviews for new applicants, • Supports training of the new hires, • Supervise, coach, and develop hourly team members across departments, • Provide real-time coaching, feedback and structured follow-up to improve performance, • Serve as the lead in monitoring compliance with health and fire safety regulations, • Follow proper cash handling and operational procedures, • Ensures all safety, security, and emergency procedures are followed, including proper opening/closing protocols, cash handling, and incident response., • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly), • Working closely with fellow Managers and the General Manager to ensure effective business operations, staying later or coming earlier, at times., • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc., • Managing one or more department schedules, as needed, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • 2+ years of restaurant leadership experience in a high-volume environment, • Proven ability to lead teams and communication skills to train and motivate employees, • Excellent communication, organization, and problem-solving skills, • Strong time management skills, flexibility to adapt to business needs, and a high level of accuracy in handling a variety of responsibilities., • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred, • Must maintain open availability, including the ability to work evenings, weekends, and holidays., • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word), • Demonstrates the ability and commitment to consistently meet deadlines, even in high-volume, fast-paced environments., • Required to maintain current licenses (Food Safety, ABRA/ABC, ServSafe, Alcohol Awareness) or successfully obtain all required licenses for the jurisdiction of employment within 30 days of hire., • Must have reliable transportation. PHYSICAL DEMANDS The role of a restaurant manager is both physically and mentally demanding. This position requires standing and walking for extended periods throughout the shift. Managers must be able to lift and carry up to 50 pounds and regularly handle and taste both raw and prepared food items. Restaurant managers typically work 45–50 hours per week; however, due to the nature of the business, schedules may include extended, irregular hours, including evenings, weekends, and holidays. Managers may also be required to work at different locations based on business needs. Busboys and Poets is an Equal Opportunity Employer

Bartender | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? As a bartender, you will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: Variable Our top bartenders make between $25 and $30 an hour with a guarantee that you will never make less than $18.40 (DC Locations) The Bartender is responsible for delivering exceptional guest experiences by preparing and serving alcoholic and non-alcoholic beverages in a timely, accurate, and responsible manner. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, safe, and engaging environment while maintaining a clean, organized work area while consistently adhering to all health, safety, alcohol service laws, and company policies/standards. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or Acting General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site. Job duties include but are not limited to: • Set up the bar daily for AM and PM shifts by ensuring all stations are fully stocked, organized, clean, and prepared for service, including liquor, beer, wine, mixers, garnishes, ice, glassware, tools, and required supplies., • Guide guests through the food and beverage menus by demonstrating strong product knowledge, including ingredients, preparation methods, flavor profiles, and pairing suggestions, in order to help guests make informed selections., • Accurately take and process guest orders while collaborating with fellow tribe members to ensure timely, high-quality food and beverage service., • Validate guest identification to ensure adherence to minimum age requirements for alcohol service in accordance with applicable ABC regulations and Alcoholic Beverage Regulation Administration (ABRA) guidelines., • Prepare and mix alcoholic beverages and coffee drinks, including lattes and signature beverages, following company recipes, quality standards, and established procedures., • Provide hospitable service with a smile. Excellent customer service starts with a warm, genuine approach and includes greeting every guest within 30 seconds, checking in within the first 3 minutes or 3 bites, and closing out service efficiently by collecting payment while making it a memorable experience., • Assist in tasks to ensure a clean, sanitized, and safe restaurant including: washing glassware, or other bar utensils/mats, wiping down all surfaces on the bar, behind the bar, inside the refrigerator/coolers, orange juice machine, and liquor bottles. Maintaining cleanliness overall, health and food service regulations behind the bar, at bar tables/sections, and for bar guests., • Assist host or hostess by answering phones, and by greeting, seating, and thanking guests, when needed., • Assisting guests with placing in-person to-go orders at the bar or kiosk, and taking tables on the floor when bar service is slow or when short staffed., • Monitor guest alcohol consumption and use sound judgment to ensure safe and compliant alcohol service., • Accurately enter and continuously update guest orders in the point-of-sale (POS) system, present printed guest checks in a small rocks glass and place it in front of the guest seated at the bar, and process payments accurately and efficiently., • Handle all cash and credit transactions accurately and responsibly, maintain control of guest checks, and follow company procedures to prevent errors, shortages, and potential walk-outs., • Communicate clearly and effectively with servers, managers, and the kitchen team to ensure smooth service, including timely communication of 86'd items, menu changes, and food corrections., • Follow all health, safety, sanitation, and food-handling standards., • Report any guest concerns, safety issues, or policy violations to management promptly., • Uphold company culture, values, and standards of professionalism at all times., • Engage guests in friendly, attentive conversation while maintaining an efficient service bar and avoiding prolonged time at bar tables or with seated guests., • Demonstrated ability to understand, communicate, place order in the point-of-sale (POS) system and accurately relay guest dietary needs and allergy restrictions to expo/food runner or kitchen manager to ensure guest safety and order accuracy., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Other duties as needed Qualifications: • Must be at least 21 years of age in order to serve alcohol, • General alcohol knowledge needed, • Previous experience bartending in a full service restaurant for at least a year, • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Ability to accurately use a point-of-sale (POS) system for orders and payments, • Must be a team player and able to thrive in a fast-paced restaurant environment., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards, • Demonstrate the ability to calmly and professionally de-escalate upset or difficult guests while maintaining a safe and positive environment., • Understanding guest dietary and allergy restrictions. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weight up to 120 pounds (Kegs), • Spend time lifting heavy weights up to 30 pounds (deliveries/glasses/etc.), • Spend time standing on feet for long hours., • Spend time Making Repetitive Motions., • Spend time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls., • Spend time Walking., • Spend time cutting fruit and making batches. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay: $10.30 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.

Northwest Washington, Washington

Bartender | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? As a bartender, you will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply! Job Type: Variable Our top bartenders make between $25 and $30 an hour with a guarantee that you will never make less than $18.40 (DC Locations) The Bartender is responsible for delivering exceptional guest experiences by preparing and serving alcoholic and non-alcoholic beverages in a timely, accurate, and responsible manner. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, safe, and engaging environment while maintaining a clean, organized work area while consistently adhering to all health, safety, alcohol service laws, and company policies/standards. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or Acting General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site. Job duties include but are not limited to: • Set up the bar daily for AM and PM shifts by ensuring all stations are fully stocked, organized, clean, and prepared for service, including liquor, beer, wine, mixers, garnishes, ice, glassware, tools, and required supplies., • Guide guests through the food and beverage menus by demonstrating strong product knowledge, including ingredients, preparation methods, flavor profiles, and pairing suggestions, in order to help guests make informed selections., • Accurately take and process guest orders while collaborating with fellow tribe members to ensure timely, high-quality food and beverage service., • Validate guest identification to ensure adherence to minimum age requirements for alcohol service in accordance with applicable ABC regulations and Alcoholic Beverage Regulation Administration (ABRA) guidelines., • Prepare and mix alcoholic beverages and coffee drinks, including lattes and signature beverages, following company recipes, quality standards, and established procedures., • Provide hospitable service with a smile. Excellent customer service starts with a warm, genuine approach and includes greeting every guest within 30 seconds, checking in within the first 3 minutes or 3 bites, and closing out service efficiently by collecting payment while making it a memorable experience., • Assist in tasks to ensure a clean, sanitized, and safe restaurant including: washing glassware, or other bar utensils/mats, wiping down all surfaces on the bar, behind the bar, inside the refrigerator/coolers, orange juice machine, and liquor bottles. Maintaining cleanliness overall, health and food service regulations behind the bar, at bar tables/sections, and for bar guests., • Assist host or hostess by answering phones, and by greeting, seating, and thanking guests, when needed., • Assisting guests with placing in-person to-go orders at the bar or kiosk, and taking tables on the floor when bar service is slow or when short staffed., • Monitor guest alcohol consumption and use sound judgment to ensure safe and compliant alcohol service., • Accurately enter and continuously update guest orders in the point-of-sale (POS) system, present printed guest checks in a small rocks glass and place it in front of the guest seated at the bar, and process payments accurately and efficiently., • Handle all cash and credit transactions accurately and responsibly, maintain control of guest checks, and follow company procedures to prevent errors, shortages, and potential walk-outs., • Communicate clearly and effectively with servers, managers, and the kitchen team to ensure smooth service, including timely communication of 86'd items, menu changes, and food corrections., • Follow all health, safety, sanitation, and food-handling standards., • Report any guest concerns, safety issues, or policy violations to management promptly., • Uphold company culture, values, and standards of professionalism at all times., • Engage guests in friendly, attentive conversation while maintaining an efficient service bar and avoiding prolonged time at bar tables or with seated guests., • Demonstrated ability to understand, communicate, place order in the point-of-sale (POS) system and accurately relay guest dietary needs and allergy restrictions to expo/food runner or kitchen manager to ensure guest safety and order accuracy., • Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks., • Other duties as needed Qualifications: • Must be at least 21 years of age in order to serve alcohol, • General alcohol knowledge needed, • Previous experience bartending in a full service restaurant for at least a year, • Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday)., • Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner., • Ability to accurately use a point-of-sale (POS) system for orders and payments, • Must be a team player and able to thrive in a fast-paced restaurant environment., • Demonstrated ability to multitask and remain organized., • Dependable, on time attendance, and able to follow company policies, procedures, and service standards, • Demonstrate the ability to calmly and professionally de-escalate upset or difficult guests while maintaining a safe and positive environment., • Understanding guest dietary and allergy restrictions. Physical Requirements: • Being able to stand for extended periods and perform repetitive tasks., • Spend time bending, reaching, crawling and/or twisting the body., • Spend time lifting heavy weight up to 120 pounds (Kegs), • Spend time lifting heavy weights up to 30 pounds (deliveries/glasses/etc.), • Spend time standing on feet for long hours., • Spend time Making Repetitive Motions., • Spend time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls., • Spend time Walking., • Spend time cutting fruit and making batches. Busboys and Poets is an Equal Opportunity Employer Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary. Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon! Pay: $10.30 per hour + Tips Company Benefits Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.

Southeast Washington, Washington

FOH Restaurant Manager/Assistant Restaurant Manager | Job Description Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world. Busboys and Poets is seeking an ambitious, hardworking, people-centric individual with proven experience managing across departments as a Front-of-House Manager. In this fast-paced, dynamic work environment, you will deliver training to our diverse staff, as well as managing the overall operation and being an expert in guest relations. The person in this role will represent Busboys and Poets values, including integrity and open and honest communication. If this sounds like the role for you, please consider applying to be a Restaurant Manager at one of our 8 locations in the DMV (DC, MD and VA). Position Summary The Front-of-House Manager oversees daily front-of-house operations, ensuring culture-driven hospitality, strong team performance, and consistent execution of company standards. This role leads service, staffing, and floor operations while actively managing and executing daily events. This role focuses on supervising and developing team members, ensuring proper scheduling and shift coverage, maintaining service quality and cleanliness, and resolving guest concerns in real time. The Front-of-House Manager is expected to perform under pressure, adapt to business needs, and uphold Busboys and Poets standards while delivering culture-driven hospitality. Job Type: Full-time, Exempt, Salaried/50-hour work week Pay: $65,000.00+ COMPANY BENEFITS: Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match of 5%, 2 weeks vacation time which increases to a maximum of 4 weeks with tenure, 1 week sick leave per year, $34 per day food credit, designated company paid parking, paid parental leave, early wage access, short term and long term disability, a free life insurance policy up to 1.5x your annual salary, pet insurance, professional development reimbursement, yearly technology stipend and a smart casual dress code. WHY WORK FOR US Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work. Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions. Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more! Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast. RESPONSIBILITIESThis role will incorporate the following duties: • Maintain strong floor presence during peak hours, • Engage with guests to ensure a high-quality dining experience (table touches), • Resolve guest concerns with urgency, professionalism, and ownership, • Turn service challenges into positive guest outcomes, • Responsible for event setup, execution, and directing staff in coordination with the events team to ensure smooth and successful operations, • Model professionalism, accountability, and emotional intelligence, • Foster a positive, respectful, and high-performing team culture, • Upholds company policies including attendance, dress code, and service standards, • Hold team members accountable while maintaining professionalism and respect, • Conducts hourly interviews for new applicants, • Supports training of the new hires, • Supervise, coach, and develop hourly team members across departments, • Provide real-time coaching, feedback and structured follow-up to improve performance, • Serve as the lead in monitoring compliance with health and fire safety regulations, • Follow proper cash handling and operational procedures, • Ensures all safety, security, and emergency procedures are followed, including proper opening/closing protocols, cash handling, and incident response., • Conducting and attending staff meetings, such as preshifts (daily) and manager meetings (weekly), • Working closely with fellow Managers and the General Manager to ensure effective business operations, staying later or coming earlier, at times., • Investigating and resolving guest complaints regarding food quality, service, or accommodations in a polite, friendly manner and while delivering excellent customer service, • Understanding and coaching on all software, including payroll, POS, waitlist, accounting, scheduling, etc., • Managing one or more department schedules, as needed, • Arranging for equipment maintenance and repairs, and coordinating services such as waste removal and pest control and order and purchase equipment and supplies, • Coordinating with Kitchen Managers to ensure standards are being maintained for cleanliness, sanitation and safety, • Helping with duties of other employees (i.e. host, busser, server, cook, etc.) when necessary because of an unexpected absence or extra volume, • Maintaining a working knowledge of all menu items, products and production procedures, • Performing some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks, when necessary, • Performing other work-related duties as assigned REQUIREMENTS • 2+ years of restaurant leadership experience in a high-volume environment, • Proven ability to lead teams and communication skills to train and motivate employees, • Excellent communication, organization, and problem-solving skills Strong time management skills, flexibility to adapt to business needs, and a high level of accuracy in handling a variety of responsibilities. • High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required; hospitality and restaurant management certification or college degree preferred Must maintain open availability, including the ability to work evenings, weekends, and holidays. • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word) Demonstrates the ability and commitment to consistently meet deadlines, even in high-volume, fast-paced environments. Required to maintain current licenses (Food Safety, ABRA/ABC, ServSafe, Alcohol Awareness) or successfully obtain all required licenses for the jurisdiction of employment within 30 days of hire. • Must have reliable transportation. PHYSICAL DEMANDS++:++The role of a restaurant manager is both physically and mentally demanding. This position requires standing and walking for extended periods throughout the shift. Managers must be able to lift and carry up to 50 pounds and regularly handle and taste both raw and prepared food items. Restaurant managers typically work 45–50 hours per week; however, due to the nature of the business, schedules may include extended, irregular hours, including evenings, weekends, and holidays. Managers may also be required to work at different locations based on business needs. Busboys and Poets is an Equal Opportunity Employer

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