CSR/Processor **3 Positions Open**
12 days ago
Houston
Job Description If you are serious about applying, please call us (713) 686-2700 anytime between 830AM to 530PM Monday - Friday, ready to send a complete resume our way. No prior experience needed Prior experience in commercial or personal lines a plus! Entry-Level ONLY Exceptions for Licensed Agents with Prior Experience Candidates we are interested in will have the following attributes: • Tech-savvy a MUST, • Detail-oriented a MUST, • Organizational Skills, • Positive, Open & Trainable Attitude, • Team & Goal Oriented, • Reliable, Timely, Dependable, Stable, • Excellent Memory & Process Retention Skills, • Writing & Speaking Efficiency & Accuracy, • Innovative, Resourceful, a PROBLEM-SOLVER!, • Professional Appearance & Communication Skills A snapshot of what a position in our office can offer you: **Quarterly Performance Reviews for New Applicants with opportunity for increases **Experienced, Hands-on Training, Direction & Oversight **Opportunity for Growth **Bonuses Available for non-licensed CSRs **Commissions Available for Licensed CSRs **Group Health Opt-in after 90 Days **PAID Holidays after 6 Months **PAID Personal Days after 6 Months **PAID Vacation after 1 YR Position Details: CSR/ Processor – ENTRY-LEVEL to Experienced *Interact with & greet clients, companies & business partners kindly and professionally *Inbound call point-person(s) – directing call to correct party & screening call to see if you can assist first *Client account handling & processing including learning: • Agency Management System protocol, • General office procedures, • Daily payment batching, • Quoting portals, • Submission guidelines, • Addressing & Resolving past due account balances (payment reminders & processing), • Processing simple & complex Certificates of Insurance, • Processing simple & complex endorsement requests, • Processing simple & complex account and/or policy inquiries/ issues, • Processing & Resolving policy Inspections for Existing & New clients/ accounts, • Processing & Resolving policy Audits for Existing & New clients/ accounts Skills/Qualifications: Data Entry Skills, Microsoft Office Suite - Word, Excel a MUST, Thoroughness, Organization, Typing, Attention to Detail, Decision Making, Informing Others, Internal Communications, Results Driven Company DescriptionWe are a primarily commercial insurance agency with a few personal lines clients - the majority of contact will be with individuals, companies, contractors, business partners & mortgage companies. We strive to offer specialized, above-average service and coverage to our clients and value hands-on training for all newcomers. Your purpose is to provide SUPERIOR account service, handling & processing by learning and efficiently implementing our agency's principles, guidelines & processes to reach our team's Retention & Growth Goals.We are a primarily commercial insurance agency with a few personal lines clients - the majority of contact will be with individuals, companies, contractors, business partners & mortgage companies. We strive to offer specialized, above-average service and coverage to our clients and value hands-on training for all newcomers. Your purpose is to provide SUPERIOR account service, handling & processing by learning and efficiently implementing our agency's principles, guidelines & processes to reach our team's Retention & Growth Goals.