Patient Service Representative
5 days ago
Chicago
The Patient Services Representative (PSR) is primarily responsible for managing high-volume phone and patient communication in a fast-paced healthcare environment. This role serves as a crucial point of contact for patients calling to schedule, confirm, or adjust appointments, request information, or follow up on care coordination. Key Responsibilities: • Manage high call volume while maintaining excellent customer service., • Answer multi-line phones, route calls appropriately, and take accurate messages., • Schedule, reschedule, and cancel appointments in accordance with provider availability., • Verify insurance details and input/update patient demographic and payer information., • Document call outcomes in the electronic health record (EHR) system., • Coordinate follow-ups with clinical and administrative staff as needed., • Handle voicemail messages promptly and accurately., • High school diploma or equivalent required., • Minimum 1 year of customer service experience, with a preference for call center or phone-heavy roles., • Healthcare setting experience strongly preferred., • Familiarity with EHR systems and multi-line phone systems., • BLS certification preferred (can be obtained after hire if needed).