Patient Service Representative I, Bilingual Polish
11 days ago
Park Ridge
Job DescriptionDescription: Work Location: 350 S Northwest Hwy, (Suite 106) Park Ridge, IL 60068 Full Time; M-F No nights, weekends, or observed holidays at this time! We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package! Benefits: • Health insurance, • Dental insurance, • Vision insurance, • Life Insurance, • Pet Insurance, • Health savings account, • Paid sick time, • Paid time off, • Paid holidays, • Profit sharing, • Retirement plan GENERAL SUMMARY The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: • Welcomes and greets all patients and visitors, in person or over the phone., • Is responsible for keeping the front desk area clean and organized., • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards)., • Collects outstanding patient balances., • Obtains referrals and authorizations when required., • Scans incoming faxes, consents, reports, and all other patient information into patient chart., • Generates batch transmittal reports for each day., • Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff., • Schedules follow up services and office visits for patients., • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner., • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment., • Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended., • Ensures proper hand off of responsibilities once their task is completed., • Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts., • Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions., • Consistently demonstrates good use of time and resources., • Ensuring that all medical records are accurate and complete., • Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs., • Ability to answer multiple incoming telephone calls., • Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations., • Customer-oriented with ability to remain calm in difficult situations., • Ability to work independently and manage multiple deadlines., • Ability to comprehend established office routines and policies., • Ability to keep financial records and perform mathematical tasks., • Knowledge of Medical Terminology., • Excellent verbal and written communication skills., • Proficient interpersonal relations skills., • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.)., • Ability to navigate online health insurance portals to verify benefits., • Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse., • High School Diploma or equivalent required., • Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred. Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%