Syteline ERP Manager
6 days ago
Los Angeles
Job Description A well-established, privately held global manufacturing organization is seeking a Senior ERP Application Analyst to serve as a key internal owner and subject matter expert for its enterprise ERP platform, with a strong focus on Infor CloudSuite Industrial (CSI) / SyteLine. This role combines strategic leadership with hands-on execution, supporting system optimization, process standardization, and cloud ERP transformation initiatives while partnering closely with business and IT stakeholders. Process Architecture & Alignment • Serve as a senior functional subject matter expert, advising on solution options, feasibility, and future-state design, • Partner with business users and functional leaders to align ERP functionality with operational workflows and planning processes, • Support ERP-enabled processes such as order-to-cash, procure-to-pay, production, inventory management, costing, financials, and planning, • Identify opportunities to standardize processes and leverage ERP best practices, • Define future-state ERP process models aligned with best practices and cloud-first principles, • Lead cross-functional workshops to map enterprise processes to ERP capabilities, • Support process standardization across divisions to ensure consistency and compliance Cloud Transformation & Roadmap • Support planning for migration from on-premise ERP to a cloud-based platform, • Identify customizations, integrations, and business processes requiring redesign for cloud readiness, • Evaluate and redesign legacy customizations to reduce technical debt, • Analyze functional gaps, module readiness, and data quality requirements for cloud transition, • Develop functional design recommendations for cloud-compatible solutions, • Serve as an internal expert for assessing cloud ERP features and fit-to-standard approaches, • Lead cross-functional efforts to prepare data, processes, and integrations for cloud transition, • Contribute to application roadmap discussions and long-term planning Configuration & System Design • Configure ERP parameters, workflows, security roles, forms, and module settings, • Document configuration decisions, functional specifications, validation steps, and business impact, • Recommend improvements leveraging standard ERP capabilities and best practices, • Support customizations, extensions, reports, forms, and workflows while understanding dependencies and impact Data Analysis & Optimization • Diagnose complex, cross-functional ERP issues involving system architecture, data structures, and integrations, • Investigate and correct data discrepancies or incomplete transactions across modules, • Perform root cause analysis on recurring issues and document corrective actions, • Analyze cross-module data dependencies to resolve operational and financial issues System Support & Operations • Provide day-to-day functional support across ERP modules including manufacturing, supply chain, finance, quality, and distribution, • Troubleshoot configuration, workflows, transactions, costing logic, and cross-module interactions, • Investigate and resolve integration failures and transaction issues across connected systems, • Support ERP users across multiple business functions Testing & Release Support • Execute functional and regression testing for upgrades, patches, and enhancements, • Validate end-to-end workflows across planning, supply chain, manufacturing, and finance User Enablement & Training • Develop training materials, job aids, and SOPs to support system adoption, • Create knowledge base content and user documentation, • Prepare release notes and training materials for system updates Process Leadership & Requirements • Partner with functional leaders to analyze, document, and improve business processes, • Gather and document business requirements through interviews, workshops, and workflow analysis, • Translate business needs into functional and technical requirements, • Maintain and prioritize a backlog of improvement opportunities Stakeholder Engagement • Serve as a subject matter expert on business processes and system best practices, • Build relationships with stakeholders to understand needs and anticipate future requirements, • Communicate effectively with technical and non-technical audiences, • Act as a liaison between business and IT teams Application Ownership • Serve as application owner or co-owner for enterprise systems, • Manage system configuration, access, roles, security settings, and parameters, • Maintain system documentation, SOPs, and functional specifications, • Coordinate vendor support, escalations, and enhancement requests Governance & Continuous Improvement • Identify recurring issues and recommend process or system improvements, • Implement workflow automation and process optimization opportunities, • Support governance, documentation standards, and change management procedures, • Monitor system performance and user feedback to recommend enhancements, • Collaborate with IT and data teams on data governance practices Project Delivery & Change • Own application upgrade and patch release processes including planning, testing, validation, and communication, • Lead or support projects across enterprise applications from scoping through deployment, • Define user stories, acceptance criteria, and test plans, • Support integrations and cross-system implementations, • Develop and manage UAT plans, testing cycles, and deployment validation, • Participate in post-implementation reviews and continuous improvement efforts Data & Reporting • Ensure data accuracy, consistency, and quality across systems, • Develop and maintain reports and dashboards, • Monitor and troubleshoot data flows between integrated systems RequirementsEducation and Experience • Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Accounting, Operations, or related field, • 7+ years of ERP experience in a manufacturing or distribution environment, • Strong hands-on experience with ERP systems, preferably Infor CloudSuite Industrial (CSI) / SyteLine, • Deep functional expertise across ERP modules (manufacturing, supply chain, finance, inventory, costing, planning), • Strong understanding of ERP architecture, data structures, integrations, and system behavior, • Proven ability to troubleshoot and resolve complex ERP and data issues, • Experience supporting ERP implementations, enhancements, or modernization initiatives, • Experience supporting or leading ERP cloud migration initiatives, • Experience reducing reliance on external consulting through internal capability building, • Hands-on experience with ERP customization tools (workflows, forms, reports, integrations), • Strong analytical and problem-solving skills, • Ability to translate business needs into scalable ERP-supported solutions, • Effective communication and cross-functional collaboration skills, • High attention to detail and accuracy, • Ability to manage multiple priorities independently, • Strong commitment to continuous improvement and user support