Data analyst jobs in Orlando, Florida - Page 2Create job alerts

Job Description Job Overview: AYA ASSOCIATES INC., a 47-year-old Software Technology Company located in Maitland, Florida with a World-Class ERP Business and Accounting Management Software System, is hiring a Software Support Analyst. Overview: · Serve as the first point of contact for customers seeking software or technical assistance over the phone, or email on our Comp-U-Floor® ERP Business and Accounting Management Software. · Train customers on specific areas of the ERP software. · Perform troubleshooting through diagnostic techniques and pertinent questions. · Determine the best solution based on the issue and details provided by our customers. · Provide top professional support to maintain a satisfied customer base preserving our well-established Comp-U-Floor ERP Software brand. Basic Qualifications: · Customer-oriented individual with help desk experience. · Competent Information Technology individual to provide assistance to our ERP software customers. · Good understanding of computer systems, mobile devices and other tech products. · Good knowledge of Microsoft Windows and Cloud platforms. · Excellent verbal and data analytical skills to identify and address data and program issues; proficient in English. · Excellent written communication document issues resolutions and procedures. · Excellent knowledge of all aspects of our ERP Business and Accounting Management Software System; training provided. · Capable of working alone and with a team of Software Support Analysts. Desired Qualifications: · Basic knowledge of Microsoft SQL databases and SQL scripting. · Basic knowledge of Microsoft Office: Word, Excel, Power Point, Outlook. · Basic knowledge of Business Accounting. · Basic Business Retailing or Distribution Systems experience including point-of-sale, invoicing, inventory, purchases, etc. · Basic understanding of the flooring and construction industries is a plus. · Associates degree in IT, Computer Science, Business Accounting, or relevant field preferred but not required based on comparable business experience. Company DescriptionOur Comp-U-Floor Web & Mobile ERP, Business Management, Installations & Accounting Software is a WORLD-CLASS Cloud & Mobile Enterprise system with thousands of satisfied users throughout North-America. . Our clients yearly sales range from a few Million $ to about $200M/year. We target Flooring and Construction markets where our software is a requirement to run a successful business.Our Comp-U-Floor Web & Mobile ERP, Business Management, Installations & Accounting Software is a WORLD-CLASS Cloud & Mobile Enterprise system with thousands of satisfied users throughout North-America. . Our clients yearly sales range from a few Million $ to about $200M/year. We target Flooring and Construction markets where our software is a requirement to run a successful business.