Used Car Managers, Used Car Buyers and Vehicle Acquisition Specialists
13 days ago
Bethesda
Job Description Ourisman, Trusted Tradition Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning. Used Car Manager - Role Summary Ourisman Automotive Group is seeking an experienced and results-driven Used Car Manager to assist in leading the used car sales team. The Used Car Manager reinforces high standards for performance and customer service while closely collaborating with other departments to ensure seamless operations. More about the role • Ensure all sales processes and documentation meet state and federal regulations, as well as dealership policies., • Analyze and report on sales performance, including metrics such as sales volume, customer satisfaction score, etc., • Recruit, train, and motivate the used car sales team, setting clear performance expectations and conducting regular performance reviews., • Coach and develop team members, helping them build product knowledge, sales skills, and customer service expertise., • Establish a positive, goal-oriented team culture that promotes collaboration, accountability, and continuous improvement., • Foster a customer-focused environment, ensuring high standards of service and satisfaction throughout the sales process., • Lead the used car sales team, providing training and guidance on sales techniques, product knowledge, and customer service best practices., • Lead, motivate, and mentor the used car sales team, ensuring a positive work environment that encourages high performance and continuous development., • Maintain accurate records of used vehicle transactions, ensuring compliance with dealership policies and legal standards., • Proven experience in automotive sales, preferably in used car sales management or a related role., • In-depth knowledge of automotive market trends, inventory management, and sales processes. Proficient in dealership management systems (DMS), CRM software, and digital sales platforms., • Strong leadership and team management skills, with the ability to inspire and motivate a diverse team., • Excellent verbal and written communication skills, with the ability to effectively present information and negotiate deals., • Strong analytical and problem-solving skills, with the ability to interpret sales data and make strategic decisions., • A strong commitment to providing excellent customer service and maintaining high customer satisfaction. Used Car Buyer - Role Summary Ourisman Automotive Group is seeking an experienced and results-driven Used Car Buyer to oversee the strategic sourcing and acquisition of used car inventory from a variety of channels including auctions, trade-ins, service drive, and off-street purchases. This team member combines market insight, negotiation skills, and dealership strategy to consistently procure quality pre-owned vehicles aligned with customer demand and sales goals. More about the role • Purchase vehicles via auctions, direct from consumers, OEM lease end channels, wholesalers, and the service drive., • Manage arbitrations with auctions., • Evaluate vehicle condition reports and determine fair market value, reconditioning costs, and overall fit for inventory., • Track and respond to used car market trends to ensure proper mix and turn., • Utilize dealership's inventory management tools and pricing software to make data-driven purchase decisions., • Maintain accurate records of vehicle sourcing, appraisals, and purchases., • Perform or oversee final physical inspections on acquired vehicles and confirm condition vs. report., • Collaborate with reconditioning team to streamline vehicle prep and time-to-frontline., • Attend daily trade walks and provide expertise on trade valuations and appraisals., • Coach and support sales associates in understanding appraisals and used car inventory positioning., • Maintain working relationships with outside vendors and wholesale networks., • Minimum 2 years of used car buying or automotive sales experience; auction buying experience required., • Deep understanding of used car market values, trends, and retail/wholesale pricing., • Ability to assess vehicle condition quickly and accurately., • High level of attention to detail and integrity in evaluations., • Excellent communication and negotiation skills., • Proficient in automotive DMS, CRM, inventory software, and auction platforms., • Tech-savvy, with the ability to analyze data and use digital tools to drive results, • Valid driver's license with clean driving record. Vehicle Acquisition Specialist - Role Summary Ourisman Automotive Group is seeking an experienced results driven Vehicle Acquisition Specialist. You'll play a key role in supporting our used car inventory strategy by acquiring vehicles directly from customers. In this customer-facing role, you'll engage with prospective sellers, work collaboratively with our sales and service teams, and use a variety of digital tools to identify and act on acquisition opportunities. More about the role • Proactively identify vehicle acquisition opportunities through data mining tools (such as Automotive Mastermind and vAuto), service and sales team referrals, and customer outreach., • Connect with current and potential customers via phone, email, and in-person to schedule appraisals and present acquisition offers., • Conduct vehicle evaluations using tools such as AccuTrade and partner with the Used Car Manager to align with inventory needs and pricing strategies., • Maintain accurate records of customer interactions and vehicle information in CRM and appraisal platforms., • Support all aspects of the purchase process, including paperwork, follow-up, and ensuring timely payment resolution., • Participate in daily and weekly team meetings to review performance metrics, share insights, and support ongoing process improvements., • Previous experience in sales or customer service (retail, restaurant, call center, etc.) is a plus-but not required. We provide full training!, • Comfort learning and using digital platforms and CRM systems (experience with eLeads is a bonus)., • Strong communication and interpersonal skills; you enjoy talking to people and building trust quickly., • Self-starter mentality with the ability to stay organized and manage time effectively., • Positive, team-oriented mindset with a passion for delivering great service., • Must have a valid driver's license with a clean driving record. Benefits • Health, dental, and vision insurance, • Life insurance options, • Short-term and Long-term disability insurance, • 401(k) plan with company match, • Paid time off and holiday leave Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview. Willing to submit to a pre-employment background check