Email customer support jobs in San Antonio, Texas - Page 3Create job alerts

Job Description Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn. Role We are seeking a skilled and experienced Journeyman Electrician. The Journeyman Electrician is responsible for installing, repairing, and maintaining electrical systems. Our ideal candidate is self-motivated, goal-oriented, and driven to accomplish department goals. This is an opportunity for a long term position and to join a growing company. Responsibilities • Maintains current licensing and training requirements, • Analyzes blueprints effectively and utilizes such information on jobsite, • Installs, maintains, and/or troubleshoots electrical systems in compliance with the National Electric Code (NEC), • Demonstrates ability to layout conduit systems, various lighting systems, basic control systems, and feeders, • Participates in toolbox talks, safety audits, and related safety functions, • Provides technical assistance to other field employees as needed, • Works as a member of a cohesive team while demonstrating ability to work without direct supervision., • Performs other related duties as required and assigned Requirements and Skills • Must be willing to travel nationwide up to 85% of the time, • Must complete and pass a drug and background check, • Must be open to traveling nationwide up to 85% of the time., • Must have 6 (+) years of heavy commercial electrical experience, • Requirements: Valid Driver’s License and State Journeyman's Electrical License (Required): first-week orientation and training will be conducted in person at the Fort Worth, TX office ., • Proficiency in Microsoft products, particularly Office (Excel, Word, Email), • Excellent verbal and written communication skills, • Exceptional time management, accountability, and prioritization skills, • Self-motivated, goal- oriented, and driven to accomplish department goals, • Ability to be organized, problem solve, and be solution oriented, • Ability to support a fast paced, demanding work schedule Compensation and Benefits • PTO, • 401(k) match, • Health, dental, vision, and life insurance, • 10 Paid Holidays, • Health, Dental, and Vision Insurance, • HSA and FSA, • Disability & Occupational Accident Insurance, • Company - Paid Life Insurance policy, • Employee Assistance Program (EAP), • World-class paid training program for you to learn the skills for long term career success

Job DescriptionWho is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Flock Safety is looking for a Journeyman Electrician to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. The Journeyman Electrician will be responsible for installing and maintaining electrical systems and equipment in accordance with National Electrical Code (NEC) standards and company policies. This role requires a strong understanding of electrical theory, practical application, and safety regulations. Required Availability: Work hours are M-F with occasional extended hours in order to meet project deadlines and customer expectations. Travel: Expect frequent regional travel (Up to 90%) for various activities, such as installation, maintenance, and testing. This role is on the road typically a couple weeks at a time. * Install and troubleshoot electrical components such as wiring, switches, outlets, circuit breakers, and panels supporting Flock products. * Perform testing and troubleshooting using various electrical testing equipment (e.g., multimeters, voltage testers, ammeters). * Adhere to all safety regulations and NEC codes. * Troubleshoot and diagnose electrical problems efficiently. * Estimate time and materials required for projects. * Ensure all work is completed to a high standard of quality. * May be required to train and mentor apprentice electricians. * Work with a bucket truck and/or ladder to work on equipment up to 30’ high * Provide installation pictures via Flock field app * Maintain accurate records of work performed. * Perform work in a safe and professional manner * Meet with customers to discuss installation options and perform site surveys * Communicate effectively with both internal teams and customers * May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes The Skillset * Valid Journeyman Electrician certification. * Proven experience as a Journeyman Electrician (typically 4+ years). * Thorough knowledge of the National Electrical Code (NEC). * Strong understanding of electrical theory and practical application. * Proficiency in reading and interpreting blueprints, schematics, and wiring diagrams. * Experience with various electrical testing equipment. * Ability to troubleshoot and diagnose electrical problems efficiently. * Excellent communication and interpersonal skills. * Ability to work on a computer navigating business systems, like Salesforce. * Ability to work independently and as part of a team. * Strong commitment to safety regulations and procedures. * Physical ability to perform the demands of the job, including lifting, bending, and working in various positions. * Valid driver's license and clean driving record. Physical Activities Performed Frequently: * Ascending or descending ladders, stairs, scaffolding, ramps, and poles * Moving about to accomplish tasks or moving from one worksite to another * Adjusting or moving objects up to 75 pounds in all directions * Communicating with others to exchange information, often over the phone * Repeating motions that may include the wrists, hands and/or fingers * Operating machinery and/or power tools * Operating motor vehicles or heavy equipment * Constantly assessing the accuracy, neatness and thoroughness of the work assigned Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days * Onboard and Understand: Gain a thorough understanding of Flock’s mission, values, and the specific objectives of our electrical program. * Familiarize with Support Tools and Processes: Learn the internal systems, tools, and methodologies used to track customer deployments, monitor project schedules, and develop project documentation. * Understand Product Details: Begin hands-on training with Flock products, including hardware components like drones, docking stations, and radar systems. * Meet Key Stakeholders: Build relationships with cross-functional teams, including deployment engineers, project managers, and the Engineering team, as well as third-party partners. * Shadow Team Members: Observe and assist with field installs, learn escalation procedures, and begin handling less complex customer installations with guidance. * By the end of the first month, the Journeyman will be prepared to lead ongoing deployments, support troubleshooting hardware components, and assist in the survey and deployment process development. The First 60 Days * Take Ownership of Deployments: They will be responsible for ensuring the proper installation and functionality AC powered devices in their region, including LPR cameras, video cameras, docking stations, and radar systems. * Escalate Complex Issues: Triage more complex technical support issues and collaborate closely with engineering teams to provide solutions. Start identifying repeat issues and assist with creating solutions to prevent future occurrences. * Develop Support Knowledge Base: Contribute to building a comprehensive support knowledge base, documenting solutions to common problems and providing guidance for support staff. * By the end of this phase, the Journeyman will have gained valuable hands-on experience in supporting the technical and logistical challenges of all Flock deployments. 90 Days & Beyond * Take Full Ownership of the Your Region: Assume full responsibility for managing AC powered installs across a geographic territory, ensuring the timely and efficient resolution of questions and issues. * Expand the Knowledge Base: Continue to develop and refine the support knowledge base, adding detailed documentation on hardware/software troubleshooting and best practices for deployment. * By the end of the 90 days, the Deployment Specialist will be fully capable of independently deploying customer projects, troubleshooting hardware issues, and advancing critical initiatives for our AC power program. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. * Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. * The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. * The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. Salary & Equity In this role, you’ll receive a starting salary between $64,000 and $88,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks ????Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. ????Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. ????Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. ????Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. ????Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support ????Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. ????ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. ????Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. ????WFH Stipend: $150 per month to cover the costs of working from home. Tools & Gear: Flock Safety branded uniforms, tools, and safety gear. ????Work Vehicle: The use of a well-equipped Flock Safety owned Sprinter van and fully-paid for gas card. #ZR Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Compensation Range: $64K - $88K