Customer Outreach Specialist
14 days ago
Fort Myers
Job Description Customer Outreach Specialist Position Summary The Customer Outreach Specialist serves as a key liaison between property owners, stakeholders, and project teams, supporting right-of-way and real estate acquisition activities on behalf of the company's clients. This role is responsible for conducting property ownership research, assisting with land and right-of-way negotiations, maintaining accurate records, and fostering positive relationships with property owners and other stakeholders. The ideal candidate is customer-focused, detail-oriented, and possesses strong communication and organizational skills. Essential Duties and Responsibilities • Perform entry-level right-of-way and real estate-related activities in support of client projects., • Assist with negotiating favorable terms for land acquisition, right-of-way agreements, easements, leases, permits, licenses, and other property-related agreements., • Identify property ownership through public records research and other available resources., • Research, review, and analyze land title information of lesser complexity and identify potential title defects., • Under general supervision, negotiate the acquisition of right-of-way, easements, and other property interests on behalf of clients., • Review, prepare, analyze, and interpret land and right-of-way-related agreements, deeds, easements, leases, permits, and licenses., • Communicate with property owners, legal representatives, businesses, universities, utilities, and other stakeholders regarding project impacts and property-related matters., • Maintain accurate and current records of outreach efforts, contact attempts, negotiations, and parcel-related information within company databases., • Utilize mapping, geographic information systems, and property data tools to support project activities., • Attend team meetings, project briefings, training sessions, and client meetings as required., • Support project teams in meeting schedules, client expectations, and project objectives. Success Metrics and Competencies • Demonstrates a strong sense of urgency and responsiveness when addressing constituent and stakeholder inquiries., • Exhibits excellent verbal and written communication skills., • Maintains a high level of professionalism, accuracy, and attention to detail., • Demonstrates strong customer service, marketing, and business development skills., • Promotes the company’s reputation through quality work and positive stakeholder interactions., • Contributes to company growth, profitability, and client satisfaction., • Builds and maintains effective working relationships with internal teams, leadership, clients, and external stakeholders., • Collaborates effectively with colleagues and project partners., • Successfully manages multiple priorities and time-sensitive assignments while meeting deadlines. Qualifications Education and Experience • High School Diploma or GED required; relevant experience may be considered in lieu of formal education., • Minimum of one (1) year of customer service, outreach, public relations, real estate, or related experience preferred., • Entry-level candidates are encouraged to apply., • Previous right-of-way, real estate, title research, land acquisition, utility, or related experience is a plus. Knowledge, Skills, and Abilities • Ability to communicate effectively and negotiate with property owners and stakeholders regarding property impacts and project-related changes., • Ability to obtain a professional real estate license in the applicable state within ninety (90) days of hire., • Ability to obtain and maintain Notary Public designation., • Proficiency with Microsoft Office Suite and data management software., • Working knowledge of Google Earth, ArcGIS, mapping applications, and property research tools preferred., • Strong organizational, analytical, and problem-solving skills., • Ability to work independently and as part of a team., • Ability to travel up to 50% during peak project periods., • Must possess a valid driver's license and maintain a satisfactory driving record in accordance with company standards. Working Conditions • Combination of office, remote, and field work environments., • Frequent interaction with property owners and stakeholders in person, by phone, and through written correspondence., • Travel required based on project demands and client needs., • Occasional evening or extended hours may be necessary to meet project schedules.