On Site Supervisor - Bilingual
18 days ago
Bloomfield
Job Description Position Summary The On-Site Supervisor supports the On-Site Manager in the daily management of workforce assigned to a client location. This role is responsible for supervising associates, supporting client operations, ensuring accurate documentation, maintaining safety standards, and delivering exceptional service to both the client and associates. Unlike a traditional warehouse supervisory role, the On-Site Supervisor is responsible for managing the working relationship between three key groups: • The client’s operational leadership, • Internal branch team, • Associates assigned to the client site Success in this role requires balancing the needs of the client, supporting the associates, and maintaining clear communication with the branch team to ensure staffing operations run smoothly and service expectations are consistently met. The On-Site Supervisor plays a critical role in ensuring the client experiences consistent, professional workforce management and service delivery. Core Responsibilities Workforce Supervision • Oversee all associates working at the client site to ensure attendance, performance, and safety expectations are met., • Conduct new associate orientations, job site tours, and establish clear job duties, expectations, and workplace standards with associates., • Provide coaching, guidance, and support to associates to improve performance and productivity., • Monitor associate attendance and coordinate with the branch office to address staffing gaps or coverage needs., • Address attendance, conduct, and performance issues appropriately and escalate serious matters to the On-Site Manager when necessary., • Issue corrective actions when required and document employee performance concerns., • Foster a professional and supportive work environment that promotes employee engagement and retention, • Client Operations Support:, • Maintain strong working relationships with client supervisors and operational leadership., • Serve as a primary operational point of contact for the client, responding to customer emails and phone calls promptly, with a target response time of within 30 minutes., • Communicate client staffing needs, open orders, and operational changes to the branch team., • Ensure client expectations, performance standards, and operational requirements are clearly communicated to associates., • Participate in operational meetings with the client when requested and communicate key updates to the On-Site Manager., • Assist in resolving workforce issues that may impact client satisfaction or operational efficiency., • Workforce Management & Documentation, • Track associate attendance, timekeeping, and payroll-related activities to ensure accurate reporting., • Maintain accurate records of associate performance, attendance, and work history in the management system., • Conduct regular audits of associate documentation and employment records., • Provide feedback to the branch office regarding associate performance and placement quality., • Compile workforce data and assist with reporting or trend analysis when requested., • Safety & Compliance, • Promote and enforce workplace safety standards and procedures., • Conduct regular safety walks and observe associate work practices., • Lead safety start-up meetings and reinforce safe work practices with associates., • Monitor warehouse floor activity to ensure compliance with safety guidelines., • Investigate workplace incidents or injuries and assist with documentation and reporting., • Support safety training and certification processes for material handling equipment when applicable., • Communication & Team Coordination, • Maintain clear communication with the On-Site Manager regarding operational updates, staffing needs, and site concerns., • Coordinate closely with the branch office to ensure orders are filled quickly and accurately., • Communicate effectively with associates regarding expectations, workplace policies, and operational updates., • Provide end-of-shift updates or handoffs to ensure operational continuity across the on-site team., • Collaborate with other On-Site Supervisors and team members to ensure tasks are completed efficiently., • Operational Support, • Identify opportunities to improve operational processes, service delivery, and workforce efficiency., • Support initiatives that improve associate retention and workforce stability., • Assist with unemployment claims, workers’ compensation claims, or investigations when directed., • Identify potential operational or safety risks and escalate concerns appropriately. Core Competencies Successful On-Site Supervisors demonstrate: • Strong communication and interpersonal skills, • High levels of organization and attention to detail, • Consistent follow-through and reliability in completing assigned responsibilities, • Excellent problem-solving abilities to address unexpected situations or delays, ensuring workflow continuity and keeping tasks on track to meet expected deadlines, • Ability to manage multiple priorities in a fast-paced environment, • Professional judgment and accountability, • Commitment to safety, compliance, and operational excellence, • Ability to build trust with clients, associates, and internal teams Minimum Requirements • Fluency in both Spanish and English is required for this Management Role, • High school diploma or equivalent required, • Prior supervisory, warehouse, or staffing industry experience preferred, • Strong organizational and communication skills, • Ability to manage workforce operations in a fast-paced environment, • Flexibility to work varying schedules as operational needs require, • Technology & Systems, • Proficiency in the use of:, • Microsoft Office (Outlook, Teams, Word, Excel), • Timekeeping and workforce management systems (e.g., AMG, Novatime, Bullhorn Time & Expense), • Applicant tracking systems (e.g., Avionte/Bold, JobDiva, Bullhorn) Work Environment This role operates primarily within a warehouse or distribution center environment and may involve: • Exposure to varying temperatures including cold and hot conditions, • Working in a fast-paced operational environment, • Interaction with warehouse equipment and active production areas Physical Requirements • Ability to lift up to 50 pounds when necessary, • Must be comfortable working in a warehouse environment, including walking and standing for more than 70% of the workday. This role requires a strong presence on the warehouse floor and is not a fully desk-based position. Company DescriptionEpic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit. We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate. We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades. Visit us at epicpp.com to discover more about our organization. Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit. \r\n \r\nWe do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.\r\n \r\nWe have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.\r\n \r\nVisit us at epicpp.com to discover more about our organization.\r\n\r\nEpic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.