Chief Revenue & Operations Office
7 days ago
New York
Job Description Chief Revenue & Operations Officer (CROO) Location: Brooklyn, NY (Onsite) Compensation: $350,000–$500,000 About the Role We are a fast-growing financial platform built for frontline workers, helping hardworking individuals gain access to fair, transparent financial products. We are hiring a high-energy, founder-style executive who combines enterprise sales excellence with operational discipline. This role requires someone who is both a closer and a builder — capable of tripling revenue while tightening risk, improving rollout quality, and ensuring every customer and partner experience is operationally flawless. You will work directly with the founders to drive commercial strategy, expand into new markets, fix weak spots in operations, and build an operating cadence grounded in clarity, discipline, and execution. Top Priorities (First 12–18 Months) • Triple revenue through enterprise sales and rapid market expansion, • Drive flawless operational rollouts and activation for large partners, • Strengthen underwriting discipline and reduce failed paybacks, • Build alignment across product, operations, compliance, and risk, • Improve user retention through better onboarding and experience, • Create a simple, repeatable operating cadence across the entire company Key Responsibilities Enterprise Sales & Revenue Leadership • Own enterprise sales pipeline from prospecting → close → activation, • Develop and expand relationships with healthcare, fintech, staffing, and benefits organizations, • Create repeatable sales processes and revenue reporting rhythms, • Build and lead a high-performance commercial team Operational Execution & Partner Enablement • Oversee rollout of all enterprise partners; ensure clean onboarding and predictable delivery, • Coordinate with product, engineering, and operations to execute new features and workflows, • Build scalable processes to support growth, customer reliability, and compliance Risk, Underwriting & Compliance • Establish frameworks to reduce failed repayments and strengthen risk controls, • Ensure operational processes meet regulatory, financial, and compliance standards, • Work cross-departmentally to align risk, product, and customer success Company-Wide Operating Cadence • Create dashboards, KPIs, and weekly/monthly reporting, • Introduce consistent performance management, accountability, and predictability, • Instill discipline across teams without slowing innovation Must-Have Experience • 10+ years leading both B2B2C sales AND operations, • Closed enterprise deals in fintech, payroll, HR tech, benefits, healthcare, or staffing, • Direct P&L ownership of a $5–20M business, • Proven ability to 2×–4× revenue, • Led operational teams handling risk, compliance, payouts, or complex workflows, • Experience serving frontline or underserved populations, • Skilled in stabilizing messy rollouts and transforming scrappy teams into structured performers Traits & Leadership Style • Hands-on closer + deeply operational builder, • KPI-obsessed; comfortable living inside dashboards, • Low-ego, direct, collaborative, • Founder-friendly — challenges respectfully, executes aggressively, • Moves fast but respects risk and compliance, • Thrives in building, fixing, and scaling simultaneously Final Invitation to Apply If you're a high-energy operator who can sell, build, scale, and bring discipline to a fast-growing fintech platform serving frontline workers — we'd love to speak with you. Email Resume: Apply Online: Refer a friend, get up to $1000!