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Job Description Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship. Job Summary We are seeking an IT Support Specialist to provide onsite technical support across multiple hospital locations. This role supports clinical and administrative staff by troubleshooting, maintaining, and deploying IT systems that are critical to patient care. The ideal candidate is hands-on, adaptable, and comfortable traveling between facilities as needed. Responsibilities • Provide onsite IT support to hospital staff at multiple locations, • Troubleshoot and resolve hardware, software, and peripheral issues (desktops, laptops, printers, scanners), • Support clinical workstations and hospital technology used in patient care, • Perform user account support (password resets, access issues), • Install, image, and deploy end-user devices and equipment, • Troubleshoot basic network connectivity issues (wired and wireless), • Respond to, document, and resolve service tickets in a ticketing system, • Escalate complex issues to senior IT teams or vendors when appropriate, • Assist with IT projects, upgrades, and site deployments, • Follow HIPAA, security, and hospital IT policies at all times, • Travel between hospital and clinic locations as required Requirements • 1–3 years of IT support, field support, or desktop support experience, • Strong knowledge of Windows OS and Microsoft Office, • Ability to troubleshoot hardware and basic networking issues, • Excellent customer service and communication skills, • Comfortable working onsite in a hospital environment, • Ability to travel between hospital locations (reliable transportation required), • Valid driver’s license Preferred Qualifications • Healthcare or hospital IT experience, • Experience supporting EHR systems (Epic, Cerner, Meditech, etc.), • CompTIA A+, Network+, or similar certifications, • Experience with Active Directory, imaging tools, and ticketing systems, • Basic understanding of networking concepts Application: If you are a hands-on IT professional passionate about providing outstanding client service and technical solutions, we encourage you to apply today! Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 005-010

Job Description About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide. Being 100% employee-owned directly impacts our culture: it drives our decision-making, motivates our teams, increases our productivity, improves retention, and contributes to the future success of our company. Our culture is one where we work hard for our clients and for each other – and we have fun collaborating, sharing experience and expertise, and learning along the way. We’re passionate about delivering exceptional quality, elevating client relationships, enriching the careers and lives of our employee owners, and enhancing the communities where we live and serve. At LDG, we strive to create an organization where people want to work. We offer a flexible work environment, paid training for required licensures, competitive benefits, bonus plans, and a company-funded Employee Stock Ownership Plan (ESOP) while supporting your professional and personal growth. Your Opportunity + Impact The RCDD/Telecom Technical Specialist works closely with design technical team and is involved in all stages and disciplines of design projects. This position is responsible for the design of data/voice, electronic security, and audio-visual systems from conceptual design through construction documents. The Technical Specialist is considered a subject-matter expert, is responsible for accurate and technical correctness of the work assigned. This position is responsible for assisting the Project Team with developing scope and fees for small to moderate low voltage projects. Key Responsibilities • Collaborates with clients, architects, engineers, and other stakeholders to gather requirements and ensure alignment with project goals., • Develops detailed designs from conceptual design through construction documents for structured cabling systems, including data, voice, audio/visual, and security systems., • Possesses knowledge of codes and standards such as BISCI TDMM, TIA, UFC and current design practices applicable to design of projects., • Performs initial QA/QC review of project submissions., • Develops schedules, technical proposals, and labor hour estimates., • Promotes, utilizes, and supports quality assurance and quality control processes to improve the quality of deliverables and reduce design errors & omissions., • Performs and checks design calculations, technical specifications, and prepares cost estimates., • Develops and maintains design budgets for complex scopes of work, • Travels to project sites and client meetings as needed to support field activities, project execution, and client relationships. Education and Experience • Education: Associates or Bachelor’s degree in a Technical discipline preferred., • Experience: Minimum of four (4) years experience in the design of low voltage systems., • Licensure/Certification: RCDD Licensure preferred. Will consider if applicant has the ability to achieve RCDD within one (1) year, • CTS-D and/or cybersecurity certification (CISSP/CISM, etc.) is desired but not required. Preferred Qualifications • Must be proficient in Revit, AutoCAD and other related software programs., • Must have a strong desire to expand knowledge base and undertake new responsibilities., • Must be proficient in Microsoft Office Suite (Excel, Word, Power Point, Outlook), be a strong communicator, and have strong presentation skills., • Must also be self-motivated and able to mentor. EEO Statement Larson Design Group, Inc. is an Affirmative Action and Equal Opportunity Employer (EEO) that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization. Powered by JazzHR MKpLTHyRc9

Job DescriptionWindows Systems Support SpecialistOklahoma City, OK | $49,920–$52,000 Annual Salary Work Authorization Requirement: Candidates must be legally authorized to work in the U.S. and must NOT require current or future visa sponsorship of any kind, including Student Visas.Ready to Take Your IT Skills to the Next Level? If you enjoy figuring out how technology works, solving technical problems, and keeping systems running securely, this could be your next move. Nesco Resource is seeking a Windows Systems Support Specialist to help keep Windows environments secure, updated, and performing as they should. You'll work with Microsoft patching, system upgrades, vulnerability remediation, and technical testing — gaining valuable hands-on experience in the systems and security side of IT. You don't need a decade of experience to get started. If you have at least one year of relevant experience, understand the basics of Windows systems and Microsoft patching, and are ready to keep learning, we want to hear from you. The Details • Pay: $49,920–$52,000 annually, • Location: Oklahoma City, OK, • Work Arrangement: 100% on-site, • Schedule: Monday–Friday, • Employment Type: Contract-to-hire with a long-term opportunity and potential for permanent placement based on performance, • Experience: At least 1 year of relevant hands-on experienceImportant: You must live within reasonable driving distance of Oklahoma City and be able to commute to the worksite daily. What You'll Be Working On, • Keep Windows systems up to date: Support Windows upgrades, Microsoft patching, and scheduled updates across Windows 10/11 environments., • Help strengthen system security: Assist with vulnerability remediation, antivirus technologies, and keeping systems aligned with security policies., • Test before deployment: Help validate updates, troubleshoot issues, and make sure changes are ready before they go live., • Work with Microsoft infrastructure: Support Active Directory and related Windows systems and services., • Solve problems and improve processes: Identify issues, document results, and help make patching and maintenance processes more efficient., • Put your technical skills to work: Use Microsoft Office tools, including Excel, Word, PowerPoint, and Visio, to document findings and communicate solutions.What We're Looking For, • An associate degree, relevant technical certifications, or equivalent related work experience., • At least 1 year of hands-on Microsoft patching experience or closely related Windows systems support experience., • Familiarity with Windows 10/11, Microsoft patching schedules, and deployment methods., • A basic understanding of WSUS (Windows Server Update Services)., • Experience with Microsoft Active Directory and familiarity with Windows Server environments., • Knowledge of antivirus technologies and basic security practices., • Strong Microsoft Office skills, particularly Excel, Word, PowerPoint, and Visio., • A valid driver's license and clean driving record., • Ability to work on-site in Oklahoma City every workday.Extra Skills That Will Make You Stand Out You don't need to check every box below, but experience with any of these is a plus:, • Group Policy Administration, • Basic SQL Server queries, • Linux fundamentals, • SharePoint, IIS, or other Microsoft infrastructure tools, • IT asset management, • A bachelor's degree in an IT-related fieldWhy This Could Be Your Next Move, • Build valuable systems and security experience beyond basic desktop troubleshooting., • Get hands-on exposure to Windows patching, upgrades, and vulnerability remediation., • Put your existing skills to work while continuing to learn and grow., • Pursue a long-term opportunity with the potential to become a permanent employee based on performance.Interested? Let's Talk. You don't have to know everything on day one. If you have a solid foundation in Windows systems support, real experience with Microsoft patching, and the motivation to grow your IT career, this could be the opportunity you've been looking for. Apply today!Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionSenior ServiceNow Administrator (Active Secret Clearance) Location: Hybrid – Fort Meade, MD | Ogden, UT | Oklahoma City, OK | Montgomery, AL | Mechanicsburg, PA Salary Range: $110,000–$150,000 annually Clearance Requirement: Active Secret Clearance (U.S. Citizenship Required) Position Overview PGTEK is seeking an experienced Senior ServiceNow Administrator to support a federal customer in a secure, compliance-driven environment. This individual will be responsible for the administration, configuration, maintenance, and operational sustainment of the ServiceNow platform across multiple environments. The ideal candidate will bring extensive ServiceNow administration experience, a strong understanding of IT Service Management (ITSM) processes, and familiarity with federal cybersecurity requirements and compliance frameworks. This position will also serve as a technical leadership resource, providing guidance to junior administrators and collaborating with government stakeholders to ensure platform stability, security, and continuous improvement. This is a long-term opportunity supporting mission-critical federal infrastructure. Work Arrangement: This is a hybrid position requiring weekly local travel to the assigned project site. Candidates must reside within 90 minutes of at least one of the following locations: Fort Meade, MD; Ogden, UT; Oklahoma City, OK; Montgomery, AL; or Mechanicsburg, PA. Key Responsibilities • Administer, maintain, and support ServiceNow across Development, Test, and Production environments, including platform upgrades, patching, and vulnerability remediation., • Manage users, groups, roles, and Access Control Lists (ACLs) in accordance with federal security policies and requirements., • Monitor platform performance, health, and availability while providing Tier 2/3 support and troubleshooting escalated technical issues., • Manage update sets, release management, and deployment processes across multiple ServiceNow instances., • Configure and maintain Business Rules, UI Policies, Client Scripts, Flow Designer workflows, Service Catalog items, and Service Portal components., • Support ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and Customer Service Management (CSM)., • Develop and maintain workflow automation to improve operational efficiency and streamline business processes., • Ensure platform compliance with NIST 800-53, Risk Management Framework (RMF), FISMA, and Security Technical Implementation Guide (STIG) requirements., • Support Authority to Operate (ATO) documentation, security artifacts, and Plan of Action and Milestones (POA&M) remediation activities., • Coordinate with Information System Security Officers (ISSO), Information System Security Managers (ISSM), and cybersecurity teams to maintain security compliance and audit readiness., • Support REST and SOAP API integrations, as well as identity and access management integrations, including CAC/PIV authentication., • Mentor junior administrators and developers, contribute to platform roadmap planning, and provide technical briefings and status updates to government stakeholders. Requirements • Active Secret security clearance. U.S. citizenship is required., • 5–8+ years of hands-on ServiceNow administration experience., • DoD 8570/8140 IAT Level II certification, such as CompTIA Security+ CE or an equivalent certification., • Strong understanding of ITSM processes, CMDB management, Service Catalog, and Flow Designer., • Hands-on experience with ServiceNow platform upgrades, instance management, update sets, and release management., • Experience supporting federal, Department of Defense (DoD), or other highly regulated environments., • Strong troubleshooting, problem-solving, and root cause analysis skills., • Excellent written and verbal communication skills, including technical documentation and stakeholder coordination.Preferred Qualifications, • ServiceNow Certified System Administrator (CSA) certification., • One or more ServiceNow Certified Implementation Specialist (CIS) credentials., • Experience with ITOM, ServiceNow Discovery, or Service Mapping., • Experience hardening ServiceNow environments in accordance with STIG requirements and supporting ATO processes., • Previous experience leading or mentoring a ServiceNow administration or development team., • ITIL v4 Foundation certification. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans

Job DescriptionOverview: Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location: Oklahoma City, OK (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a Senior IT Support Specialist to support the mission in Oklahoma City, OK. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Responsibilities will include, but not be limited to: • The support will range from simple to complex system issues and may include VIP support requirements., • The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment., • Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes., • Remote and Deskside Experience troubleshooting hardware and software issues., • Troubleshooting Microsoft Windows with latest Windows OS., • Possess familiarity with MAC OS., • Installation and configuration of new machines in a Windows environment., • Smart cards / PIV cards (general knowledge)., • Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client., • Provide Remote Tool Support., • Conference Room / VTC Setups., • Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers., • Updates status of queued service requests with the IT service management system. Minimum Qualifications: • U.S. Citizenship, • Ability to attain a Public Trust clearance by completing "eApp National Background Investigation Services (NBIS)" form., • Must have a minimum of 7 years of related experience providing technical, deskside support., • Travel to various field sites is required, so reliable and independent transportation will be needed., • HDI Technical Support Professional required within six (6) months of employment. Desired Qualifications: • Certifications desirable but not required include A+, Net+, and Sec+. Education: • A minimum of a High School diploma is required.

Job DescriptionDescription: The ILSS LMA Senior- Unit Supply Transaction specialist manages the full lifecycle of property and inventory, including receiving, posting, disposal, inspections, and reconciliation across systems such as GCSS-Army, DST, and LMP. It prepares a wide range of required military forms and shipping documentation while ensuring strict security compliance for COMSEC and other sensitive items. The position supports logistics operations by preparing equipment for movement, supervising personnel conducting inventories, coordinating shipments, and maintaining accurate stock and property records. It also researches, prepares, and processes requisitions, validates documentation, and ensures that inventory and acquisition data is accurate, complete, and properly maintained. Essential Duties and Responsibilities • Performs property management activities including but not limited to receiving, posting, issue, disposal, and any other life cycle sustainment activities in support of the task order., • Performs data, analysis, reconciliation, and stock record maintenance in the assigned Accountability Property System of Record (APSR) GCSS-Army and other systems such as DST and LMP., • Prepares DD Form 1348, DA Form 3161, DA Form 3318, DA Form 2062, DA Form 2407, DA Form 2404, Missing Parts Notifications, Notifications of Non-Fair Wear and Tear damage, Trip Reports, and shipping paperwork (DHS/FEDEX, USPS, DD 1149, US Customs Declaration, etc.)., • Ensures security requirements for the storage, issue and/or shipment and transport of COMSEC and Sensitive Items are adhered to., • Prepares equipment for onward movement IAW instructions received from supervisory personnel. Operates GMV, NSCV, ATV, Bobcat, MHE, and/or commercial vehicles in the conduct of daily duties and assignments and may be required to perform routine operator maintenance on the same., • Prepares reports, maintains files, conduct briefings, and supervise personnel engaged in complex logistic and maintenance support functions associated with the transport, storage, turn-in, issue and/or direct exchange of military equipment to/from remote locations., • Coordinates for the shipment and tracking in transit of replacement Spare Pool and SOF Peculiar Equipment (SOF-P) for CJSOTF from CONUS., • Conducts inventories of component items to major end items ensuring all recoverable/non-expendable items are physically present or otherwise accounted for prior to accepting the item for turn in from the user., • Inspect supporting documentation and equipment for turn-in., • Process NME equipment into DST upon receipt of items and supporting documentation., • Conduct pack, wrap, and ship of inventory via STO/SO., • Sustain stocks onsite in inventory MGNT Tool until follow-on movement., • Conduct equipment inspections and documentation inspections., • Transition to theater LMP/RPAT sites after pack, wrap, and ship of inventory via STO/SO., • Conduct physical inventories and adjust and/or maintain inventory, stock, plant, or property account records., • Receive and screen lists or other documents specifying supplies or materials needed for planned programs or work operations and collate and assemble lists of equipment and parts needed for acquisition plans., • Initiate, prepare, edit, and process requisitions to stock, commodity control, or other appropriate supply organizations. Search catalogs, records, or other data sources to obtain or correct stock numbers or to find authorized substitutes for stock items.Requirements: Qualifications, Experience & Skills • Experience with Global Combat Support System – Army (GCSS-A) is preferred with a thorough and complete understanding of manual unit supply procedures., • Posses and maintain a valid state driver’s license, and be able to obtain, where required, the appropriate special license/certification for equipment to be operated to include but not limited to forklifts of varying size and configuration, NSCV’s, Bobcats, ATV’s, GMV’s, and 15K trucks., • Possess excellent work ethics, verbal and written communication skills and be detailed and accurate in performing all administrative and routine functions., • Be able to work in an environment that is fast paced while completing multiple tasks and meeting stringent timelines, to include ability to work independently without direct supervision., • Be able to write correspondence in a military format, when necessary, such as correspondence using the Army Writing System in accordance with AR 25-50., • Able to enter data into multiple databases or spreadsheets. Ensure consistency and appropriate cross-referencing for both newly entered and previously entered data. Retrieve data and use data to respond to a variety of Customer and vendor inquiries. Perform research to determine reasons for patterns of transaction errors and failures., • Able to conduct extensive searches for information pertaining to complex and/or unusual supply transactions and patterns; assemble retrieved information into different formats to meet different requirements; for example, status reports, unmet Customer needs, and other similar areas., • Maintain files in accordance with applicable Army, Navy, and Department of Defense (DoD) regulations., • Proficiently use MS Office application software to maintain data and submit reports of varying types and formats via internal management control databases, spreadsheets, and other reporting tools in a variety of program application software., • Be willing to attend and satisfactorily complete, required training associated with job responsibilities., • Crosstrain with other contracted positions to fill in during absences (specific to exempt/salaried positions). Supervisory Responsibilities • As required Security Responsibilities • Eligible to obtain and maintain a DoW Personnel Security Clearance., • Must comply with all company Information Systems security policies and procedures., • May be responsible for proper classification and marking of all information and materials. Will be required to execute company non-disclosure agreement prior to access to any controlled information. Work Environment • Ability to sit or stand for extended periods at a desk or workstation., • Frequent use of computer keyboard, mouse, and monitor., • Lifting, carrying, or moving of objects up to 25–50 pounds (e.g., office supplies, equipment, or boxes)., • Ability to bend, reach, kneel, or climb short ladders/steps to access storage or equipment., • Repetitive motions including typing, filing, and data entry.

Job Description Title: Information Technology Specialist: Emphasis on Networking BASIC FUNCTION The Information Technology Specialist has the responsibility of installing, testing, maintaining, and supporting all company provided computer hardware, software, peripherals, and systems, including patch management, asset inventory, security and monitoring, and the support of the phone system. Also, the position is responsible for answering IT tickets and calls from internal employees. The emphasis on networking will require the ideal candidate to demonstrate a proven ability to handle network hardware such as Cisco routers, Ethernet switches, firewalls, Cisco wireless devices, DNS/DHCP as well as experience with configuring and maintaining telephone infrastructure. MAJOR ACTIVITIES 1) Providing support for all IT systems including day-to-day operations and problem resolution. Providing PC hardware and software technical support to all WEOKIE users at all sites, support for LAN/WAN connectivity and other communications issues, and executing activities on approved projects. 2) Responsible for effective provisioning, new installation/configuration and supporting existing network and network related devices, operation and maintenance of systems hardware and software related infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational requirements. 3) Manage cloud-based telephone system, including the Call Center infrastructure 4) Evaluating network performance, and capacity to ensure business needs are met. 5) Assist in the support of core banking platform. 6) Performing network and systems administration (physical and virtual). 7) Performing system patch management and administration for asset monitoring, security, and inventory related tools and processes. Serving as project leader or coordinator for IT related projects as assigned. 8) Facilitating all network, PC, and peripherals product procurement/repair and managing the relationships with the vendors. Interface with vendors for trouble shooting issues and maintenance of all IT infrastructures. 9) Work closely with IT team to provide end-user support and issue resolution 10) Coordinate with IT team to meet team and organizational objectives 11) Contribute to and maintain network security and standards 12) Analyze, recommend, and evaluate new hardware, software, and communications products to enhance functionality in support of the business 13) Analyze, recommend, and evaluate new hardware, software, and communications products to enhance functionality in support of the business 14) Must be available to be on call rotation on weekends and evenings to respond to issues on system infrastructure. 15) Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. 16) Other duties assigned as needed. CRITICAL RESULTS 1) Ensuring that all defined systems and devices, under your area of responsibility, are fully operational and available to the employees with very little scheduled downtime. 2) Confidentiality and security are maintained regarding information systems assets. 3) Managing operating plans, priorities, projects, and other goals to ensure they are executed in a timely, efficient, and productive manner. 4) Maintaining agreements according to preset timelines for report requests, task assignments and project work; including keeping current with employee requests. 5) That all security and non-security upgrades/updates/patches to defined systems are thoroughly tested and implemented in a timely manner. 6) All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls. 7) Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures. QUALIFICATIONS A. Specialized or Technical Knowledge and Skills: This position must be thoroughly knowledgeable at configuring/installing personal computer systems and peripherals and managing system vulnerability remediation. Being well-versed in the area of data backup and archival is also a must. The emphasis on networking will require the ideal candidate to demonstrate a proven ability to handle network hardware such as Cisco routers, Ethernet switches, firewalls, Cisco wireless devices, DNS/DHCP as well as experience with configuring and maintaining telephone infrastructure. In order to do so the following are required: 1) Bachelor’s Degree in Computer Science, Information Systems, or related field or proven equivalent work experience. 2) Experience with and strong understanding of LAN, WAN, VPN and Wireless networks. 3) Knowledge in deploying, operating, and maintaining cloud-based VoIP. 4) Experience with the Cisco Command Language. 5) Experience working in a team-oriented, collaborative environment. 6) Industry certification to support knowledge/experience (Cisco CCNA). 7) A+, Network+, and Security+ certifications are a plus. Patch management experience. 8) Hardware and OS experience: Microsoft, Cisco switches and routers, network printers, MS Exchange/MS Outlook, and Microsoft Server. 9) Strong time management skills in technical environments and project management. 10) Valid driver’s license and ability to operate a motor vehicle. B. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position. 1) Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WEOKIE’s core values. a) Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members. b) Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. c) Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad 2) Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position: a) Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. b) Decision Making/Judgement: Recognized problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others. c) Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. d) Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. e) Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism. C. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception and ability to adjust focus. D. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

Job Description ServiceNow Technical Specialist Location: Hybrid to Robins Air Force Base (Warner Robins, GA), Tinker Air Force Base (Oklahoma City, OK), Hill Air Force Base (Ogden, UT), or Wright-Patterson Air Force Base (Dayton, OH) or Remote. We are seeking an experienced ServiceNow Technical Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using ServiceNow. This role combines creative thinking on use of ServiceNow, ServiceNow administration, user support, and stakeholder engagement to ensure users can effectively access and utilize newly deployed applications and capabilities. Key Responsibilities • Administer and support ServiceNow platform capabilities and workflows, • Develop new capabilities within ServiceNow and suggest best practices of use, • Manage user onboarding, account provisioning, role assignments, and access requests, • Coordinate system access and ensure users can effectively leverage available applications and services, • Support deployment and integration of applications as needed, • Collaborate with government stakeholders, developers, and system owners, • Identify opportunities to improve workflows, automation, and user experience, • Support governance activities and system integration initiatives, • Assist with reporting, metrics, dashboards, and status communications, • Provide end-user guidance, training support, and process documentation Do you have what it takes? The ideal candidate possesses strong ServiceNow experience, a customer-focused mindset, passion for organization and process, the ability to bridge technical and operational requirements while supporting enterprise modernization efforts, and ServiceNow experience. Required Qualifications • Must hold active DoD Secret security clearance (this requires US Citizenship), • CompTIA Security+ CE or equivalent DoD 8570/8140-compliant certification, • 5+ years of experience supporting ServiceNow, IT service management, or enterprise platform operations, • Experience managing user accounts, permissions, roles, and access workflows, • Strong communication and stakeholder management skills, • Experience supporting project, program, or implementation activities, • Ability to work effectively with both technical and non-technical audiences, • Acceptable candidates must successfully pass a drug test and background screen, • Bachelor's degree in Information Technology, Business, Computer Science, Engineering, or a related field Preferred Qualifications • ServiceNow Certified System Administrator (CSA), • Experience supporting Air Force, AFSC, or other DoD organizations, • Knowledge of Agile methodologies and modernization programs, • Familiarity with enterprise application deployments and integration efforts, • Experience with workflow automation and process improvement initiatives About Illumination Works At Illumination Works, we know data, and we should, we’ve been doing it since we started in 2006! We specialize in everything data from big data to data science, data engineering, software engineering, and cloud design. We are a trusted technology partner in user-centered digital transformation—delivering impactful business results to clients. We partner with customers to solve their unique technology and data challenges and stay on top of modern technologies and advancements leveraging our Innovation Lab. Check out our website to learn more at www.ilwllc.com. Why choose us? We invest in our employees in all aspects of their life and we value family. We offer market competitive salary, a generous PTO package, and comprehensive medical, dental, vision and life insurance plans. We also offer 401K, short/long-term disability insurance, a fun and engaging culture, and training opportunities to keep you up to speed on the latest technologies. Illumination Works is committed to hiring and retaining the best workforce. We hire the best talent for our customers’ needs. We make our hiring decisions without regard to race, color, religion, sexual orientation, gender identity or national origin, age, veteran status, disability, or any other protected class. Acceptable candidates must successfully pass a drug test and background screen. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. Know Your Rights Poster E-Verify Participation Poster (uscis.gov) Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Human Resources Staff by sending an email to ILW_HR@ilwllc.com. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. Notification for current or previously cleared professionals: Official U.S. Government information appearing in the public domain shall not automatically be considered UNCLASSIFIED or approved for public release. ILW recognizes that information contained in resumes of current or previously cleared professionals may be sensitive, containing potentially proprietary and/or protected information. Protected Information is considered classified, in the process of a classification determination, or unclassified, but protected by statute. Therefore, all resumes should be approved for public release by a U.S. Government Official with Original Classification Authority, prior to posting the resume to ILW’s applicant tracking system. By submitting my resume, I understand that I am NOT authorized to upload content with Official U.S. Government information that is considered, sensitive, proprietary, or protected.

Job Description We are seeking an IT Technician Help Desk Specialist to join our team! You will resolve computer-related issues for our clients. Essential Duties and Responsibilities: • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware, • Support services for Microsoft related technologies: Windows Server, SQL, SharePoint, Microsoft 365 etc., • Support of disaster recovery solutions, • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security, • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix, • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets, • System documentation maintenance and review in ConnectWise, • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction, • Fast turnaround of customer requests, • Ability to work in a team and communicate effectively, • Work with the Service Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently, • Escalate service requests that require engineer level support, • Responsible for entering time and expenses in ConnectWise as it occurs, • Work through project tickets and phases in ConnectWise as assigned by a Project Manager, • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University, • Enter all work as service tickets into ConnectWise, • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Click "APPLY NOW" for consideration. \nCompany Description Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves. We offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially. Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With more than 40 years of experience in the technology field we offer a wide variety of solutions from simple phones and voicemail systems to the latest voice over IP technology, video conferencing, everything IT and collaboration technologies. We pair our God given gifts and expertise with the belief we were created to serve others providing our clients the solutions and training every business deserves.\r\n\r\nWe offer a competitive salary and benefits, including medical, dental, vision, and paid time off. We are a family here at Newave, we have tons of fun and events to grow yourself personally and to help grow your family spiritually and financially.

Job Description DUTIES: Provide instructional delivery, development, and revision of aviation safety inspector, management, and/or instructional system specialist training courses. Facilitate classroom activities such as student orientation, roll call, notifications of changes, maintenance of class roster, submission of final grades, and recommendations for improvement. Identify the need for additional classroom resources. Follow prepared lesson plan and ensure stated course objectives are presented. Measure student performance using skill practices and tests. Use course curriculum to help ensure operational objectives are achieved. Utilize teaching methods such as lecture, lab demonstrations, remedial discussion, and coaching. Use teaching aids such as lesson plans, student guides, lab guides, handouts, wall charts, prepared notes, and use of actual lab equipment. SKILLS: A minimum of two years experience within the previous 10 years as a maintenance and/or avionics inspector, preferably Aviation Safety Inspector. Specialized experience for instruction of specific courses may be required. Strong skills in oral and verbal communication, behavior modeling, and facilitation, is required. It is preferred that candidates have a baccalaureate or higher degree in education, management, or an aviation degree discipline, or have at least three years' experience in adult education. Must demonstrate good communication skills and the ability to work independently or under general direction. Specialized knowledge of FAA systems, equipment, procedures, and operations is highly desired. Must be able to obtain Public Trust Security clearance. All interested applicants must apply online at www.csdok.com. CSD is an E-Verify, Affirmative Actions and Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities.

Job DescriptionJunior ServiceNow Administrator – Active Secret Clearance Required Location: Hybrid – Within 90 Minutes of a DISA DHMC Location Salary Range: $85,000–$110,000 Security Clearance: Active Secret Clearance Required Citizenship: U.S. Citizenship Required Job Summary PGTEK is seeking a Junior ServiceNow Administrator to support a Department of Defense cloud platform program. In this role, you will work alongside senior engineers to administer, configure, and maintain the ServiceNow platform supporting service delivery across a DoD hybrid-cloud environment. This opportunity is ideal for an early-career ServiceNow professional with a solid foundation in platform administration, IT Service Management (ITSM), and basic scripting who is looking to develop their skills in platform integration, automation, and federal mission support. The position offers a flexible hybrid work arrangement, with onsite work at customer locations as required. Key Responsibilities • Perform day-to-day ServiceNow administration, including user and group management, roles, access control lists (ACLs), forms, lists, notifications, and UI policies., • Support core ITSM processes, including Incident, Problem, Change, Request/Service Catalog, Knowledge Management, and Configuration Management Database (CMDB)., • Build and maintain catalog items, workflows, Flow Designer flows, business rules, and basic client-side and server-side scripts under senior engineering guidance., • Troubleshoot platform issues, resolve support tickets, and escalate complex issues to ServiceNow support when necessary., • Assist with platform upgrades, patching, instance cloning, and testing update sets across environments., • Maintain accurate CMDB records and support discovery and data integrity initiatives., • Assist with integrations between ServiceNow and other platform tools, including Morpheus, OpsRamp, Active Directory, and Keycloak, using REST APIs and MID Servers., • Develop reports and dashboards to support operational monitoring and leadership visibility., • Maintain technical documentation, runbooks, and audit-ready records in accordance with DoD security and Risk Management Framework (RMF) requirements. Requirements • Active Secret security clearance., • U.S. citizenship., • 1–3 years of hands-on ServiceNow administration experience., • Working knowledge of ITSM concepts and ITIL v3/v4 principles., • Familiarity with JavaScript and ServiceNow scripting fundamentals, including Glide APIs, business rules, and client scripts., • DoD 8570/8140 IAT Level II baseline certification, such as CompTIA Security+ CE, or the ability to obtain the required certification within six months of starting., • Strong troubleshooting, communication, and technical documentation skills., • Ability to work independently on assigned tasks while collaborating effectively with senior engineers and the broader technical team.Preferred Qualifications, • ServiceNow Certified System Administrator (CSA)., • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM), or progress toward certification., • Experience supporting ServiceNow in a DoD or federal government environment; IL4/IL5 experience is a plus., • Exposure to REST API integrations, MID Servers, Discovery, or Service Mapping., • Familiarity with Security Technical Implementation Guides (STIGs), RMF, or other federal compliance frameworks., • ITIL Foundation certification.Location and Work Arrangement This is a flexible hybrid position requiring the ability to work onsite at customer locations as needed. Candidates must reside within approximately 90 minutes of at least one of the following DISA DHMC locations: • Mechanicsburg, Pennsylvania, • Ogden, Utah, • Oklahoma City, Oklahoma, • Montgomery, Alabama, • Fort Meade, Maryland Local travel to DISA customer sites may be required. Relocation may be considered as part of the overall compensation package. Why Join PGTEK? Join PGTEK and contribute to a long-term Department of Defense technology program supporting critical cloud platform operations. You will have the opportunity to work alongside experienced engineers, strengthen your ServiceNow administration skills, and gain valuable experience with enterprise integrations, automation, and secure federal IT environments. If you have a foundation in ServiceNow administration, an active Secret clearance, and a desire to grow your technical career, we encourage you to apply. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans

Job Description Pay:$50K + Company Vehicle Full time Benefits available Primary Purpose: Investigate insurance claims; obtain all necessary information to evaluate claims and expedite settlement. Candidate must reside in one of the following counties: Kingfisher, Logan, Canadian, Oklahoma, Grady, Cleveland or McClain County. This is not a remote position. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Investigate all lines insurance claims within assigned territory and limits of authority; responsible for the accurate and efficient completion of all phases of claims processing from inception to settlement., • Investigate personally and/or in conjunction with Specialist major losses, complex liability/fire damage claims, catastrophe, multiple bodily injury claims and litigation cases., • Obtain (via telephone, correspondence or personal visit) loss reports, insured/witness/claimant statements, medical/police reports, appraisals, repair estimates, etc., as required; take photos as indicated., • Confirm coverage for new claims and set reserves amounts; follow up on necessary information; and record diaries for scheduled review of files; issue payment & correspondence as needed., • Analyze all accumulated data, reports, photos, etc. and evaluate claims; determine coverage and extent of loss/liability; prepare corresponding claims summaries., • Settle claim within limits of authority; issue drafts/checks for claim payment and obtain required liability releases upon settlement; close claims files., • Confer with District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority., • Periodically review all open claims files assigned to adjuster, obtain any necessary information and adjusting reserve amounts as needed., • Travel to county offices as needed. Travel to serve on storm teams to assist with any other catastrophe losses as required., • Maintain company car in serviceable condition; prepare/submit weekly expense account. Competencies To perform the job successfully, an individual should demonstrate the following competencies: • Analytical - Synthesize complex or diverse information; Collect and research data; Uses intuition and experience to complement data., • Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Respond to requests for service and assistance; Meet commitments., • Interpersonal Skills - Maintain confidentiality; Keep emotions under control., • Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and obtain clarification; Respond well to questions; Demonstrate group presentation skills; Participate in meetings., • Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Change writing style to meet needs; Present numerical data effectively; Read and interpret written information., • Business Acumen - Understand business implications of decisions; Display orientation to profitability., • Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work ethically and with integrity; Uphold organizational values., • Organizational Support - Follow policies and procedures; Support organization’s goals and values., • Judgment - Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions., • Planning/Organization - Prioritize and plan work activities; Use time efficiently., • Professionalism - Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions., • Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Monitor own work to ensure quality., • Quantity - Meet productivity standards; Complete work in timely manner; Work quickly & accurately., • Safety and Security - Observe safety and security procedures., • Adaptability - Adapt to changes in the work environment; Deal with frequent changes, delays, or unexpected events., • Attendance/Punctuality - Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time., • Dependability - Follow instructions, responds to management direction; Commit to long hours of work when necessary to reach goals. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree from four-year college or university, and/or two to four years related experience and/or training or equivalent combination of education and experience. Employee is expected to participate in continuing education program(s). Skills and Knowledge • Language Skills, • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations, insurance policies and contracts. Ability to write reports and business correspondence. Ability to effectively present information and respond to common inquiries or complaints from groups including but not limited to managers and supervisors, company departments, insureds, third parties, witnesses, doctors, attorneys, agents, county offices and other insurance companies., • Mathematical Skills, • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs., • Reasoning Ability, • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • Computer Skills, • To perform this job successfully, an individual should have knowledge of computers and computer systems., • Certificates, Licenses, Registrations, • Valid driver’s license or obtainment of valid Oklahoma driver’s license is required. Satisfactory driving record is a condition of employment. Current Oklahoma adjuster license or obtainment of valid Oklahoma adjuster’s license is required., • Other Skills and Abilities, • Must have investigative skills and a proven ability to work with people and solve problems. Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties. Employee is expected to maintain regular attendance., • Other Qualifications, • Work unscheduled hours and some travel. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms and talk or hear., • The employee is frequently required to climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to taste or smell., • The employee must regularly lift and/or move their assigned equipment of a minimum of 25 pounds., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is not a remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes and airborne particles; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate. WE ARE AN EQUAL OPPORTUNITY EMPLOYEROklahoma Farm Bureau & Affiliated Companies does not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Powered by JazzHR wAlmYZ7Y09

Job Description IT Support Specialist ‐ Senior Location : Oklahoma City State : OK Position: FT Travel: Y Job Summary : IT Support Specialist Senior with a minimum of 7 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration. Must possess a Degree. High School Diploma may be substituted with 6 additional years of related experience. Duties: Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoot complex issues. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Security+, ITIL V4. Must be reliable and have independent transportation. Experience: Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting, Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Top Qualifications, Skills, Experience or Certifications: 1. Must be able to obtain a Public Trust Clearance., 2. Deployment of customer hardware and software, 3. Problem Resolution IT support to end users, 4. Customer Service Job Role Specific Requirements: The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. · Remote and Deskside Experience troubleshooting hardware and software issues · Troubleshooting Microsoft Windows with latest Windows OS · Familiarity with MAC OS · Installation and configuration of new machines in a Windows environment. · Smart cards / PIV cards (general knowledge) · Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client · Provide Remote Tool Support · Conference Room / VTC Setups Travel to various field sites is required, and reliable and independent transportation will be needed. Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust. \nCompany Description Goldman Edwards is a leader in the application of systems engineering across a wide array of large-scale system development and mission critical programs used by government and industry. We provide world-class talent, proven management, and technical processes to manage the most complex projects—from concept through deployment. Goldman Edwards is a leader in the application of systems engineering across a wide array of large-scale system development and mission critical programs used by government and industry. We provide world-class talent, proven management, and technical processes to manage the most complex projects—from concept through deployment.

ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. We help forward-thinking clients solve problems and improve operations. With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. ProSidian seeks a Management And Program Analyst III [Full Time] located at The Federal Aviation Administration Logistics Center (FAALC), located at Mike Monroney Aeronautical Center (MMAC) to support an engagement for a Fed. Gov Agencies that provide Aviation Administration and Logistics support to US Govt. Agencies. The Fed. Gov Agency supports a broad range of systems, consisting of thousands of individual pieces of equipment in the Facilities, Surveillance, Navigational Aids, Automation and Communications, Weather Systems and other agencies. In support of National Airspace System systems and other equipment, The Aviation Transportation Agency also provides configuration management, hardware and software documentation, modification(s), field support, systems, and acquisition support. This is a Full-Time ProSidian employed W-2 position with commensurate benefits and competitive salary. The ideal candidate shall work to support requirements as a Management And Program Analyst III [Full Time] and provide support for ProSidian Engineering Services and stakeholders and projects of The Federal Aviation Administration Logistics Center (FAALC). The Management And Program Analyst III Role shall provide management and program analysis services to the FAALC. These services shall include planning, scheduling, conducting, and reporting analyses of management, administrative, and logistics programs and procedures to determine resource requirements and utilization, workflow processes, and the efficiency, effectiveness, and productivity of functional operations. Tasks may include but shall not be limited to items such as the following: a. Review new and revised regulations, publications, directives, and logistical plans to help ensure correct interpretation, impact identification, and compliance within the FAALC. Coordinate all new and revised operating procedures with affected activities, and monitor their incorporation into applicable FAALC handbooks and orders. b. Develop and/or revise orders, directives, procedures, correspondence, reports, presentations, and work-flow processes. c. Assist in the development and administration of training programs. Develop and monitor training budgets, administer training quota requests and training assignments, and monitor training course schedule and completion. d. Maintain and update automated systems for tracking obligation and expenditure of funds. Monitor and report fund obligations, expenditures, and budget status. e. Develop and maintain reports on personnel statistics such as manpower programs, personnel ceiling, promotions, average and high-grade level, and career development programs. Plan, develop, and administer employee communications processes to inform employees of personnel programs. f. Provide guidance on travel regulations and ensure travel practices meet FAALC criteria and government requirements. g. Complete personnel and administrative actions as directed to include manpower resource allocation, recruitment, transfer, and temporary assignment. h. Analyze and report on the effectiveness, efficiency, and productivity of administrative and technical programs such as data systems, information management, personnel, budget, etc. as related to their support of substantive operating programs (e.g., logistics support, staffing standards, organizational structure, etc.). i. Develop improved methods for identifying resource requirements, measuring manpower and budget utilization, implementing improved work procedures, and reporting improvements in operations. j. Analyze existing and proposed changes to organizational structures, charts, and mission and functional statements, to assist in eliminating functional overlap or duplication among FAALC programs. k. Conduct and report results of employee interviews and audits of programs and supply records to determine compliance with FAALC policies and procedures. l. Analyze program and administrative functions, and produce reports identifying variances between actual and budgeted cost, schedule, and performance factors. m. Develop, track, and administer program and administrative activity schedules and budgets. n. Develop metrics to measure the cost, schedule, and performance factors associated with management, administrative, and program functions. o. Basic call center and customer service activities such as answer the phone, logging tickets, capture and resolve customer requisition requests, complaints, concern, inquiries. p. Collecting and recording data/information, conduct research, identify problems and assist others with resolutions. Leadership, Communication, Government financial management, budgeting, financial modeling, reporting, presentations and at least (3) years performing Federal Government Management such as Cost Estimation, Acquisition, Acquisition Database services, Negotiations, Communication. Must be able to pass background check and maintain security clearances to maintain confidentiality. There are varying levels of Management and Program Analysts aligned with roles and responsibilities for ProSidian Clients. This labor category includes the following levels and associated required years of Minimum Experience: Management and Management And Program Analyst III (Minimum Experience: 2 Yrs.) | Management and Program Analyst ll (Minimum Experience: 4 Yrs.) | Management and Program Analyst lll (Minimum Experience: 6 Yrs.) a. Minimum Experience (All levels). Minimum Experience shall include scheduling, performing, reporting, analyzing, and documenting activities associated with ensuring the productivity and efficiency of programs, or of administrative or management operations. This includes: performing evaluations of actual vs. budgeted cost, schedule, and performance data; identifying manpower resource requirements; developing assessment metrics; compiling actual cost, schedule, and performance data; developing variance information; producing cost, schedule, and performance budget forecasts; developing and managing administrative and management activity schedules and budgets; and producing administrative and management reports, presentations, and correspondence. b. Knowledge (All levels). Specialized knowledge of FAA systems, equipment, procedures, operations, and budgeting is highly desired. Knowledge of budgeting and accounting principles is required. Knowledge of analytical and evaluative methods and techniques for schedule and budget performance, and for assessing program, administrative, and management effectiveness is required. c. Education (All levels). A high school diploma or equivalent is required. A Bachelors of Arts degree in Business Administration, or an Associate's degree in Accounting or Business, is highly desired. Some Task efforts may be very extensive and require the work be broken into Subtasks. However, the various task projects shall include but not be limited to the following: a. Provide complete drafting services in support of the FAALC including operations and maintenance of the drafting file system, reproduction of drawings, and preparation of engineering drawings, electronic artwork and electronic media. b. Provide complete FAALC Technical Library maintenance services. c. Provide Environmental, Safety and Occupational Health Specialist services to include but not limited to the training, monitoring, and providing technical guidance for all aspects of the planning, initiation, execution, monitoring and controlling of a project, and the closeout of assigned projects. d. Provide quality improvement services, using Lean Six Sigma methodology and techniques to the FAALC, including facilitating, planning, coordinating, reviewing, evaluating and reporting all activities for the purpose of completing organizational continual improvement projects. e. Provide logistics expertise to the FAALC including analysis and recommendations for planning, scheduling, monitoring, estimating and coordinating of assigned logistics tasks associated with FAALC service provider responsibilities in the logistics element areas of supply support, support equipment, maintenance support facilities and Packaging, Handling, Storage and Transportation. f. Provide management and program analysis services to the FAALC including planning, scheduling, conducting, and reporting analyses of management, administrative and logistics programs and procedures to determine resource requirements and utilization, workflow processes, and the efficiency, effectiveness, and productivity of functional operations. g. Provide project management services to assist in all aspects of the planning, initiation, execution, monitoring and controlling of the project, and the closeout of assigned projects. The ProSidian Team Member's shall support the ProSidian and Client Team by maintaining individual project files consisting of background information, design notes, and other material for assigned projects. Project numbers shall be assigned by the FAALC. • Minimum of consecutive employment in a position with comparable responsibilities in quality control management within the past five (5) years., • Proficient in oral and written communication in English, • Must be able to use a computer to communicate via email, • Proficient in Microsoft Word and Excel Must have demonstrated knowledge of some

Principal Software Quality Assurance Engineer United States (Remote) About us Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions also includes the iMIS Engagement Management System, TopClass LMS, and the Clowder mobile app. Together, we help our clients achieve great things. About our position The Principal Software Quality Assurance Engineer (Principal SQAE) is the most senior individual contributor in the quality function and a specialist capability shared across every delivery stream. Partnering with the Quality & Security Manager, the Principal SQAE sets test and automation strategy, raises the quality standard across the portfolio, takes the named quality-owner seat on the highest-risk specifications, and drives the analysis that pushes the escaped-defect rate down quarter over quarter. The role leads through standards, architecture, and mentorship rather than through people management. What you’ll be doing • Setting test and automation strategy. Partnering with the Manager of Quality, defining the test strategy, automation architecture, coverage standards, and tooling direction that every delivery stream draws on., • Owning the hardest specifications. Taking the named quality-owner seat on the highest-risk and most complex specifications, from refinement through release., • Raising the standard across the portfolio. Establishing and evolving testing patterns, reviewing practices, and quality gates so that what one spec teaches travels to the next, and quality scales beyond headcount., • Shaping the shared automation approach with the Test Automation team. Partnering with the Test Automation team, which owns and maintains the shared automation framework and platform, to set its coverage strategy and design direction so it serves every stream. Bringing strong scripting skills to the hardest end-to-end workflows, authoring automated tests in standard UI and API tools, and helping establish the patterns the wider quality function follows., • Validating the data and integration layers. Authoring advanced SQL to validate data integrity, asynchronous transactional processing, and reporting layers, and validating open API integrations and third-party web extensions for secure and performant behavior at the boundary., • Leading escaped-defect analysis. Owning portfolio-level root-cause analysis, spotting systemic patterns across streams, and converting them into upstream prevention., • Strengthening the release-readiness decision. Bringing the deepest risk assessment to the independent release call and helping harden the regression and release-readiness gate., • Mentoring senior and junior staff. Coaching senior quality engineers and growing the craft across the function, modeling testing judgment and technical rigor., • Championing a shift-left testing culture. Partnering with product, developers, DevOps, and architecture to make quality a first concern at refinement, shaping testable acceptance criteria and preventing defects before build rather than inspecting for them after., • Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have • BS/BA in a relevant field or equivalent practical experience; advanced degree a plus., • 10+ years of experience in software quality assurance or quality engineering, preferably on enterprise-level applications, including at least 3 years at a principal or lead level and a track record of setting quality or automation strategy., • Mastery of modern web automation tools such as Playwright, Selenium, or Cypress, and strong scripting skills sufficient to build complex end-to-end coverage and set the framework patterns others follow., • Experience architecting or directing a shared automation framework across multiple teams or products., • Strong experience with API testing tools such as Postman or REST Assured, including contract testing paradigms, and with validating open API integrations and third-party extensions., • Advanced SQL proficiency, including debugging complex relational data pipelines and validating transactional and reporting layers, preferably on Azure SQL., • Practical, working knowledge of Microsoft Azure components such as app services and cloud monitoring, sufficient to design and target testing against the deployed platform., • Deep familiarity building and maintaining build and release pipelines in Azure DevOps or GitHub Actions., • Expert manual and exploratory testing judgment for the highest-risk changes., • Experience with Visual Studio, Azure DevOps, and Git., • Practical experience in an Agile environment using team-level Scrum, comfortable in a model where the dedicated Scrum Master role is retired and team facilitation sits with player/coach engineering managers., • Excellent analytical and communication skills, able to explain quality risk to engineers, product leaders, and executives. What we offer At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. Compensation The compensation for this position is determined based on a wide variety of factors, including but not limited to an individual’s skill set, experience, training, certifications, education, as well as business needs and internal equity. Employees are typically not hired at the top of the range for their role. A reasonable estimate of the current compensation range for this position is $100,000 - $125,000. Benefits In addition to a competitive base salary and bonuses for eligible positions, we offer the following employee benefits: • Generous Paid Time Off, • Medical, Dental, and Vision Insurance, • Life and AD&D Insurance, • Flexible Spending Account, • Healthcare Savings Account, • Wellness Benefits, • 401k Retirement Plan with Discretionary Match, • Opportunities for Professional Growth, • and Development, • Volunteer Time Off, • Study Leave, • Employee Assistance Program, • Hybrid Remote Work Join our team and positively impact thousands of ASI customers around the world! www.advsol.com/careers ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at . If you or someone you know may be interested in this position, please have them apply here.

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