Member Relations Manager
hace 1 día
Omaha
Job Description PURPOSE OF POSITION: The Member & Investor Relations team serves as a revenue hub for the organization, securing new memberships, retaining current members, and supporting investments and sponsorships. The Member Relations Manager is responsible for the full membership lifecycle - prospecting and selling new memberships, strengthening member engagement, and leading proactive renewal and retention efforts. The role combines relationship management, sales, service, communication, and data-driven outreach to grow dues revenue and long-term member value. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Membership Growth & Sales • Identify and cultivate prospective members through research, networking, referrals, community engagement, targeted outreach, and results from marketing campaigns., • Conduct in-person and virtual sales conversations and presentations to understand business needs and connect prospects to the most relevant Chamber benefits and membership options., • Consistently achieve established new-member sales, upgrades, and dues-revenue goals; track and report activity, pipeline, and results., • Maintain strong knowledge of Chamber programs, events, public policy work, economic development strategies, and member benefits to strengthen sales messaging., • Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal., • Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal. Member Retention • Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal., • Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal., • Partner with the Finance team to resolve billing questions and ensure accurate member-supportive communications., • Build and maintain positive long-term relationships with members, sponsors, volunteers, and business leaders. CRM, Data & Reporting • Maintain accurate and current member and prospect records in the Chamber CRM (GrowthZone)., • Leverage CRM Data, AI-powered tools and other business intelligence resources to develop and analyze membership reports, identify sales opportunities, and retention and engagement trends., • Translate insights into actionable strategies to drive membership growth and increase retention., • Partner with Marketing and Operations to maximize CRM capabilities, automation, and member data to support targeted outreach, engagement, and sales efforts., • Respond to member and prospect inquiries promptly with accurate, complete, and helpful information., • Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging., • Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset. Customer Service & Cross-Functional Collaboration • Respond to member and prospect inquiries promptly with accurate, complete, and helpful information., • Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging., • Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset. OTHER DUTIES AND RESPONSIBILITIES: • Attend/work a variety of Chamber events and represent the organization as needed at business and community programs/events., • Represents the Chamber with professionalism and integrity., • Provide timely and accurate information on a wide variety of questions about the Chamber and the Greater Omaha region., • Actively participate in Chamber staff activities and training to support a culture of inclusion and belonging. Other duties as assigned. FISCAL RESPONSIBILITY: All expenditures require final approval of the Senior Vice President of Member & Investor Relations. QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed should be representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and related work experience • Bachelor degree preferred in Communications, Marketing, Journalism, Public Relations, Business Administration, Political Science or related field. Minimum of 3 (3) years of experience in sales, marketing, customer service, fundraising, public relations, or business development Minimum of 3 (3) years of experience in sales, marketing, customer service, fundraising, public relations, or business development Certifications, Licenses, Designations Valid Driver’s License Other Skills and Qualifications • Proficiency in Microsoft Office Suite – Intermediate/advanced proficiency in Microsoft Excel., • Proficiency with social media platforms, including Facebook and LinkedIn., • Experience with CRM systems (i.e., GrowthZone or other membership CRM system), • Strong organizational, multitasking, and time management skills., • Excellent oral and written communication skills., • Demonstrated professionalism, discretion, and judgement., • Experience using B2B sales intelligence and prospecting platforms (i.e., ZoomInfo, LinkedIn, Apollo.io) to identify, qualify, and prioritize prospects, • Ability to user various forms of Artificial Intelligence to support writing and design including ChatGPT, Claude, and Loveable., • Familiarity with data-driven prospecting workflows, developing actionable outreach strategies, and executing a structured outreach cadence., • Proven track record of meeting or exceeding goals while maintaining strong customer satisfaction., • Strong listener and problem-solver with consistent follow-through, • Highly motivated, accountable, and able to independently drive work forward., • Passion for helping businesses succeed and desire to create strong, lasting relationships., • Must be flexible and willing to work early mornings, evenings, and weekends when necessary. Ability to drive and/or provide own transportation. Physical Demand • Must be able to sit for long periods of time., • Must have the ability to filter out distractions in the work environment. Ability to lift, pull, or push up to 15 lbs. to assist with Chamber events., • Ability to lift, pull, or push up to 15 lbs. to assist with Chamber events.