Wheelchair Services Supervisor - RDU Airport
15 hours ago
Morrisville
Job Description About the Role Join Guardian Professional Services as a Wheelchair Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport. This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations. What You’ll Do • Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service., • Coordinate shift coverage, scheduling, and daily assignments., • Oversee airport wheelchair operations during weekends and other assigned shifts., • Communicate with dispatch, airline personnel, and airport authorities to maintain service quality., • Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely)., • Review incident reports and ensure all procedures are followed accurately., • 5+ years of customer service experience (required)., • 2+ years in a supervisory or lead role (required)., • Airport experience strongly preferred., • Valid Driver’s License preferred., • Paid training and opportunities for overtime., • Health, vision, Dental, PTO, 401K benefits., • Career growth path into Operations Management and Senior Supervisor roles., • Make a meaningful impact daily by helping passengers travel safely and comfortably. Job Type: Full-time Benefits: • 401(k), • Employee discount, • Health insurance, • Opportunities for advancement, • Paid time off, • Paid training, • Referral program, • Vision insurance Powered by JazzHR P4SjDcv3R4