Portland
Job Description Job Title: Case Manager Department: Houseless Intervention Services Reports to: Team Lead Supervisor Salary Grade/Level/Family/Range: $27.32/hour, Step I, FY 2025-26. Effective Date: 1-Jul-25 FLSA Classification: Non-exempt / Hourly AFSCME Represented Hours: Weds-Sat 10am-9pm Job Summary: Case Managers will engage with, check in on, and manage a caseload of individuals in response with the goal to meet their immediate needs, establishing a set of long-term goals, and helping mitigate any barriers to attaining housing. Duties and Responsibilities are used in revising or developing performance review objectives for employees. Duties/Responsibilities: • Participant, • Case management assessments, service plan goals (short term/long term). Participate in case consultations and wrap-around meetings., • Facilitate client assistance needs, information, basic needs form support, referrals, advocating, resources and direct service., • Assist the assigned caseload in finding sustainable housing., • Joining participants for appointments as necessary., • Engage with individuals who are experiencing houselessness through maintaining an assigned caseload., • Research new resources for participants., • Create referrals for Peer Support Specialist as needed., • Respond to Crisis, write critical incident reports and incident reports as necessary., • Fulfill duties of a Mandatory Reporter as outlined by Sunstone Way, City of Portland , Multnomah County, and the Joint Office of Homeless Services (JOHS)., • Engage with assigned caseload and reporting on the health and well-being of that caseload., • Assist in delivery of hygiene and other essential supplies to individuals., • Work with staff and participants to ensure that the village is safe and welcoming to a broad diversity of participants experiencing homelessness., • Log daily notes, including things such as notable interactions between participant and staff, using cloud-based software, while creating time-stamped and accurate records of services provided on the site, • Utilize a strengths-based approach with participants as they manage village living, which involves supporting participants with communal living, interpersonal conflict, and the stressors of houselessness., • Staffing, • Participate in case consultations and wrap-around meetings., • Collaborate with BHS and wrap-around team on crises and occurrences., • Attend supervision, staff supervisions, required training, staff meetings & any appropriate community meetings., • Attend crossover with team daily (at the beginning and end of shifts) and with whole staff on Wednesdays., • Distribute and record distributed Tri-Met passes., • Conducts unit checks., • Maintain effective communication and collaboration with the Wrap-Around Team, Navigation Specialists, Team Lead Supervisors, and Program Manager, • Process paperwork and forms as required by Sunstone Way and the Joint Office of Homeless Services (JOHS)., • Support on-site volunteers to have a meaningful experience. Help them find projects to do while they are volunteering alongside staff at the village., • Monitor the daily duties of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively., • Administration & Facilities, • Assist in delivery of hygiene kits and essential supplies to individuals as a part of assigned caseload., • Writes case notes, daily notes, enters into log or online database such as Case Worthy., • Work with village staff to maintain the cleanliness of the facility, performing assigned duties in a timely manner., • Work with Navigation Specialist to submit client assistance funds requests., • Coordinate and communicate information regarding participants with staff on other side of the week., • Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way policies and agreements regarding confidentiality, privacy, and security., • Process paperwork and forms as required by Sunstone Way, community partners and funders., • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits., • Participate in compliance, quality assurance, and quality improvement activities as directed., • Perform gate shack duties, including letting participants and staff into the gate., • Initiate and maintain organization and cleanliness in shared shelter areas and workspaces, • 2 Years in a case management role or similar work (paid or volunteer) within a social services/non-profit agency, • Working with and entering data in client information databases., • Developing operating strategies, plans, or procedures., • Providing support services or caregiving experience, • Possessing knowledge of human behavior and performance; individual differences in ability, personality, and interests., • Associate’s Degree in Social Work, Psychology, or another related field, or two years’ experience in an equivalent position., • Ability to obtain QMHA Certification within six months of hire. Required Skills/Abilities: • Possess an understanding of Housing First and Harm Reduction models., • Open to change (positive or negative) and considerable variety in the workplace., • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity., • Bachelor’s degree in social work, Psychology, or another related field., • QMHA Certification., • Sufficient manual dexterity and physical ability to perform assigned tasks., • Must be able to pass a background check upon offer., • Must be able to work in a drug-free environment., • Regular and reliable attendance to all required shifts. Work environment: Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors Physical Requirements: Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time Travel required: Occasional travel to and from other work sites up to 25% of the time.