Customer Experience Specialist
9 days ago
Denver
Job Description Position Summary REMAX is seeking a detail-oriented Customer Experience (CX) Specialist. This position provides essential operational support to the CX team and plays a key role in ensuring surveys, reporting, documentation, and communications run smoothly. This role builds and tests surveys in Qualtrics, maintains recurring event-survey reporting, manages content on the CX SharePoint site, supports internal communications, and ensures high-quality execution of CX programs. The ideal candidate is detail-oriented, organized, tech‑savvy, and energized by supporting work that improves customer insight and customer outcomes. Key Responsibilities Reporting & Analytics Support • Refresh recurring reports (e.g., event or post‑interaction surveys) following established templates and processes., • Perform initial QA on reporting data:, • Validate counts, filters, segments, and date ranges, • Confirm trends look accurate and consistent with prior data, • Distribute dashboards or summary updates according to cadence and stakeholder lists., • Draft internal update emails, release notes, and announcements related to surveys, reporting cycles, and CX program changes., • Post communications to SharePoint, Teams channels, or distribution lists., • Support the CX Analysts with preparation of content for readouts, workshops, and presentations., • Serve as the primary maintainer of the CX SharePoint site., • Update pages, upload new materials, archive outdated content, and maintain clean structure and version control., • Assist with preparation for CX workshops, including journey mapping, persona sessions, and insight readouts., • Take notes, prepare artifacts, and handle logistics (invites, room setup, virtual tools)., • Maintain CX team calendars, project trackers, and documentation repositories., • Build surveys in Qualtrics using approved instruments, applying appropriate logic, embedded data, branching, and branding., • Conduct end-to-end QA and testing., • Manage survey versions, change logs, and launch schedules., • Engage, and build relationships with potential new REMAX agents through personalized, high-touch recruitment strategies., • Serve as the primary point of contact for candidates, guiding them through the recruitment process with professionalism and attention to detail., • Conduct discovery meetings, explain the REMAX value proposition, and address candidate questions and concerns. Education & Experience • Bachelor’s degree in Business Administration, Data Analytics, Marketing, Customer Experience, or a related field., • Experience in process design, development and improvement., • Strong analytical and problem-solving skills with a focus on translating data into actionable insights., • Familiarity with CRM tools like Salesforce or Zendesk., • Excellent communication skills, both written and verbal, to present data insights effectively to stakeholders., • Customer-focused mindset with a passion for improving experiences and delivering value., • Detail-oriented and curious, with a drive to uncover root causes and solutions. $55,000 - $62,000 Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the total compensation package. Additional compensation for this position may include annual bonus eligibility or other incentives based on the position. Why REMAX? REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical, emotional and financial well-being: Stay Healthy • Comprehensive medical, dental, and vision insurance, • Health savings account with employer contribution, • Flexible spending account (medical & dependent care), • Voluntary critical illness, hospital indemnity and accident coverage, • 401(k) plan with generous company match & immediate eligibility, • Free financial advisor service, • Generous paid time off package includes 15 paid holidays and generous PTO, • Hybrid or remote positions and flexible hours, • Monthly home office subsidy, • Paid parental leave benefits, • Paid caregiving, adoption and foster leave benefits, • Monthly ClassPass contribution, • Employee assistance program including free counseling sessions, • Tuition reimbursement program, • Pet insurance discount Now is your opportunity to join a global, industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises, we deliver the tools, technology, and support that power a worldwide network of agents, brokers, and business owners. When you join our team, you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership, act with integrity, and push for better every day. Collaboration matters here. So does accountability. When we succeed, we succeed together. RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas! We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status. Application Deadline: April 23, 2026