Franchise Operations Administrator
7 days ago
Charlotte
Job DescriptionRole: Franchising Operations Administrator Location: Charlotte, NC (South Charlotte, on-site) Schedule: Full-time, 8 hours Monday - Friday Reports to: VP of Operations Job Summary The Franchising Operations Administrator plays a critical role in supporting the daily operations of B.Rugged Group. This position provides high-level administrative, organizational, and operational support to multiple departments, ensuring efficiency, accuracy, and strong communication across the franchise system. The ideal candidate is detail-oriented, proactive, highly organized, and comfortable working in a fast-paced environment supporting franchise partners and internal leadership. Responsibilities: Executive, Departmental & Office Administration • Provide administrative support to the VP of Operations, Reconstruction Director, Director of Marketing, and Training & Onboarding teams., • Prepare presentations, documents, training materials, and operational reports., • Organize and maintain departmental files, shared resources, and digital/physical record systems., • Oversee office supplies, ordering, vendor coordination, and general office upkeep., • Coordinate calendars, appointments, conference calls, and cross-departmental meetings., • Create agendas, capture meeting notes, and manage follow-up on action items., • Maintain strong communication between internal departments and franchise partners to ensure message clarity and alignment., • Pull, compile, and distribute operational and franchise performance reports., • Conduct monthly audits in FranConnect to ensure accuracy and data completeness., • Maintain and monitor access within Restoration Manager and company email systems for proper setup, permissions, and compliance., • Collaborate with Operations and Reporting teams on data tracking, analysis, and process documentation.Marketing, Training & Operational Support, • Assist in facilitating marketing website initiatives and content coordination., • Help create and distribute the monthly franchise newsletter and ensure brand consistency across communications., • Support execution of training programs, onboarding activities, and operational initiatives., • Participate in special projects, process improvement efforts, and cross-functional initiatives assigned by leadership.Skills & Abilities, • Strong ability to manage multiple priorities, maintain structured systems, and meet deadlines., • High attention to detail with accuracy in reporting, scheduling, and documentation., • Reliable follow-through, strong time management, and proactive task ownership., • Clear, professional verbal and written communication., • Ability to collaborate effectively across departments and with franchise partners., • Customer-service mindset with a positive, solutions-focused approach., • Proficient in Microsoft Office Suite, Google Workspace, and cloud-based tools., • Ability to quickly learn franchise-related systems such as FranConnect and Restoration Manager., • Comfortable managing data, generating reports, and navigating digital platforms., • Strong analytical and critical-thinking skills with a proactive approach to identifying issues., • Ability to adapt to changing priorities, new systems, and evolving organizational needs., • Exercises sound judgment, maintain confidentiality, and operate with professionalism.Education & Experience, • Bachelor’s degree preferred; equivalent experience in administrative, operations, or franchise support roles accepted., • 2–4 years of administrative, operations, or office management experience, ideally in a franchise, service, or multi-unit environment., • Experience working with cloud-based systems, CRM platforms, or franchise/operations software., • Demonstrated experience supporting cross-functional teams and managing multiple priorities in a fast-paced setting.Benefits:, • Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, and PTOCompensation:, • Pay Rate: $65,000 - $70,000, • Major Growth Potential utlYZNY64I