COBRA Account Manager
hace 1 día
Charlotte
Job DescriptionDescription: Job Title: COBRA Account Manager Job Type: FT Location: #LI- Remote, to be considered for this role, you must reside in one of the following states — AL, AK, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MT, MS, MO, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY. Job Summary We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. A COBRA Account Manager serves as the primary liaison for our COBRA only clients. This role manages the client and participant relationship for an assigned number of groups. A COBRA Account Manager updates carrier management and eligibility status daily, loads COBRA data into our system, monitors audits to ensure data integrity, and is responsible for complete client satisfaction for services delivered for the COBRA team. The COBRA Account Manager will work closely with Account Managers, Shared Services, and the QA Team and reports to the COBRA Manager. What You’ll Do • Acquire necessary technical DOL Code and general employee benefit knowledge regarding COBRA administration and uses this to address client/participant questions and to ensure complete account compliance., • Learn necessary specialized information on our systems and processes in relation to complete COBRA administration., • Be responsible for the timeliness and accuracy of COBRA mailings and notices., • Complete and be accountable for daily tasks such as COBRA file processing, COBRA election entry, COBRA Data Integrity audit procedures and accounting corrections on both an individual and corporate level., • Manage communication to insurance carriers regarding COBRA reinstatement, changes, and terminations., • Provide a high level of customer service to assigned clients and participants by creating a positive relationship with both parties., • Prepare for seasonal client activities such as re-enrollment of COBRA plans, rate entry and monthly remittance reporting., • Research technical and legal questions posed by clients using internal resources and outside legal resources retained by the firm., • Assist Account Managers with completion of COBRA processing, such as rate renewals, election form entry, and audit monitoring., • Ensure payments processed through online bill-pay are correctly assigned to accounts and posts COBRA payments received., • Serve as back up assistance for other COBRA department needs and manages additional projects when necessary., • Serve as the primary contact for multiple clients and address requests in a timely manner., • Serve as a primary phone contact for general COBRA calls., • Perform other duties as assigned., • At least 2 years of related work experience. Experience in benefits management (COBRA management), account management or customer service field highly preferred, but not required., • Preferred associate or bachelor’s degree but not required., • A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment., • Able to confidently use independent judgment and expertise to manage groups., • Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner., • An internally motivated individual looking to grow personally and professionally., • A qualified candidate who possesses above average analytical and problem-solving skills., • Someone with the ability to process and manipulate data in a variety of formats while ensuring accuracy and data integrity., • Able to perform this job successfully and grow into managing significant client relationships. FloresHR's standard work hours are Monday through Friday, 8:30am to 5:00pm ET with a one-hour lunch break. Roles may be approved for other schedules by managers. This role operates in a professional #LI-remote office environment. To be considered for this role, you must reside in one of the following states — AL, AK, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MT, MS, MO, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with FloresHR team members and candidates and must be able to exchange accurate information clearly in these situations. How We Support Our Team At FloresHR, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too! • Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!, • Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this. Our vision is to be the most admired benefits partner, and our core values and beliefs are: · We believe in always doing the right thing. · We believe that a remarkable service experience is possible. · We believe in trusting one another as an operating philosophy. · We believe that high performance teams deliver extraordinary results. · We believe in building benefits technology that converts the complex to easy. · We seek to empower, empathize, and respect our team members and our world. FloresHR is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.