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  • Retail Supervisor
    Retail Supervisor
    2 months ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    The Role at a Glance The Sales & Experience Lead helps bring the magic of the FAO Schwarz flagship to life each day, leading a team of associates in creating joyful, memorable, and one-of-a-kind moments for every guest who walks through the doors. This role is all about energy, presence, and people — coaching the team in real time, celebrating great service, and making sure the wonder and excitement of the brand can be felt across the entire floor. In a store where no two days are ever the same, this role thrives in the unexpected, leads from the heart of the action, and helps turn everyday visits into unforgettable experiences. Creating the Magic Lead the Floor • Set and protect the guest experience standard across every touchpoint on the floor, ensuring every interaction is warm, energetic, theatrical, and consistently on-brand., • Be an active, visible presence on the floor, conducting regular observations and providing direct, specific feedback that raises the bar for guest engagement, product knowledge, and service., • Manage guest flow and partner with the MOD to revise zoning in real time, adjusting floor coverage to keep things moving smoothly throughout the day., • Lead floor-level execution of special events, brand activations, and experience refreshes, ensuring your area is prepared, the team is briefed, and every moment lands., • Escalate guest feedback and experience issues to store leadership constructively and promptly, always arriving with context and a proposed solution. Lead the Team • Bring self-awareness to your leadership by actively seeking feedback, investing in your own growth, and adapting your approach to get the best from a diverse team., • Coach and develop a team of associates, tailoring your approach to bring out the best in each person and build capability across the full range of floor responsibilities., • Get new team members up to speed quickly during onboarding, ensuring they feel confident and supported in their roles from day one., • Recognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed., • Embed product knowledge and sales skills on the floor, reinforcing the connection between great storytelling, guest engagement, and commercial results through practical, everyday coaching. Run the Operation • Own the daily zone chart, deploying the team across the sales floor to ensure coverage is always clear, balanced, and responsive to business needs., • Lead opening and closing routines, ensuring the floor is operationally ready before guests arrive and is properly set each day., • Maintain the readiness standard across your area of responsibility, ensuring props, costumes, product availability, and equipment are always guest-ready and that gaps are resolved before they reach the guest., • Oversee daily cash-handling operations, ensuring the team consistently meets standards so every transaction is accurate, compliant, and trusted., • Step in to support the Manager on Duty as needed, taking ownership of the floor, supporting the team across all areas, and ensuring the guest experience never drops, regardless of who is leading the shift. Drive Business Performance • Build a team where confident, natural selling is the everyday standard, and every associate understands their role in driving store performance., • Coach the team to read the room across experiences, demonstrations, and the sales floor, using product knowledge and selling skills to convert guest curiosity into purchases at every opportunity., • Use performance data, floor observations, and product knowledge to develop a clear point of view on how your area is performing and where the opportunities lie., • Share commercial context with the team regularly to ensure they understand how their engagement connects to results and where to focus their energy. Partner Across the Store • Collaborate with Visual, Operations, and Store Leadership teams to keep your area on-brand, well-presented, and aligned with daily priorities., • Partner with fellow Leads so the store operates as one cohesive team, sharing knowledge, aligned on standards, and covering for each other where needed., • Be the eyes and ears on the floor, surfacing guest insights, team feedback, and operational trends to store leadership so the right decisions are made., • Keep the team informed and aligned on events, business goals, and expectations so nothing comes as a surprise and everyone shows up prepared. What Success looks like You're doing well in this role when: • Guests leave the store feeling better than they did when they walked in, already thinking about their next visit., • Your area of responsibility is consistently running to standard, and the wider floor never drops when you take the lead., • The team knows what's expected, feels supported, and is growing in confidence, product knowledge, and hospitality instinct., • Sales targets are being met, and associates understand how their engagement drives results., • Shifts run smoothly: the floor is covered, the team is aligned, and guest concerns are resolved before they escalate., • When areas of responsibility rotate, the handoff is seamless – standards are upheld, the team adapts, and the guest experience never skips a beat., • You are the calm, trusted presence that leaders rely on and associates turn to, and your growth in the role is visible to everyone around you. This role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise across the sales floor and experience areas, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4). What you’ll bring You don't need to be perfect, but you do need to believe that no moment is too small to be extraordinary. • 2+ years of leadership experience in retail, hospitality, theatre, performance, or experiential environments., • Experience coaching and developing a team through feedback and daily floor leadership, with the ability to flex your approach across different skill sets and responsibilities., • Strong presence on the floor and confidence making real-time decisions in a busy guest environment., • The ability to balance theatrical guest engagement with operational discipline and commercial awareness., • A genuine interest in toys, play, and what the brand stands for., • Ability to stand for extended periods and lift up to 25 pounds., • Flexibility to work days, evenings, weekends, and peak retail periods. Experience in experiential, flagship, or performance-based environments is a strong plus. A love of play is non-negotiable. This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. The Perks of Play Because Magic should be rewarding. • Competitive hourly pay, • Generous bonus structure, • Medical, Dental, and Vision Plans, • Paid time off, • Paid & Unpaid Sick Time, • Team member discount, • Commuter benefits, • 401k match, • Opportunities for growth, • Training that builds confidence, skills, and product knowledge, • A workplace that celebrates creativity, individuality, and joy Our Commitment FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.

    No experience
    Easy apply
  • Sales Associate
    Sales Associate
    2 months ago
    $47000–$62000 yearly
    Full-time
    Manhattan, New York

    We’re looking for motivated Sales Associates to join our growing team. This is a great opportunity for someone who wants to build real-world business experience, develop professional sales skills, and grow within a fast-paced company. We’re looking for people with strong communication skills, a positive attitude, and the drive to learn and improve. What You’ll Do As a Sales Associate, you’ll work directly with prospective customers while learning the fundamentals of sales, business development, and client relationship management. You’ll be responsible for: • Connecting with prospective customers and introducing our services, • Starting conversations and identifying potential new business opportunities, • Learning how to understand customer needs and recommend the right solutions, • Building strong, professional relationships with customers, • Following up with prospects and maintaining an active sales pipeline, • Working toward individual and team sales goals, • Learning our products, services, and sales process, • Participating in ongoing sales training and coaching, • Collaborating with your team and contributing to a competitive, positive environment Who We’re Looking For You might be a great fit if you are: • Competitive and goal-oriented, • Outgoing and comfortable meeting new people, • A strong communicator who can easily start a conversation, • Self-motivated and willing to take initiative, • Coachable and open to feedback, • Reliable, professional, and ready to learn, • Someone who enjoys being part of a social, team-oriented environment, • Interested in building a career in sales, business, or leadership Previous experience in sales, retail, restaurants, hospitality, customer service, athletics, campus organizations, or other people-facing roles can be a great foundation for this position, but it is not required. What You’ll Gain This is more than an opportunity to get sales experience. You’ll have the chance to develop skills that can translate into a long-term career, including: • Professional communication and relationship building, • Sales and business development, • Negotiation and closing, • Goal setting and performance management, • Customer relationship management, • Leadership and team collaboration We believe the best way to learn is by doing, so you’ll receive hands-on experience along with ongoing coaching and support from the team. Why Join Us? We’re looking for people who want to learn, grow, compete, and be part of a team. You’ll work in an energetic environment where strong performance is recognized and there are opportunities to take on more responsibility as you develop. Whether you’re a recent graduate, early in your career, or simply looking for a new direction, this could be the opportunity to turn your natural people skills into professional experience. If you’re competitive, outgoing, and ready to challenge yourself, apply today. We’d love to meet you.

    Immediate start!
    No experience
    Easy apply
  • Hospitality and Sales Experience wanted
    Hospitality and Sales Experience wanted
    2 months ago
    $50000–$62000 yearly
    Full-time
    Manhattan, New York

    If you’ve worked in hospitality, restaurants, hotels, customer service, or other fast-paced people-focused environments, you already have many of the skills it takes to succeed in sales. We’re looking for motivated, outgoing individuals to join our team as B2B Sales Representatives. Previous B2B sales experience is a plus, but hospitality professionals looking to make the transition into sales are strongly encouraged to apply. What You’ll Do Meet and build relationships with local business owners and decision-makers Represent business products and services through face-to-face conversations Identify customer needs and recommend appropriate solutions Develop communication, negotiation, and closing skills Build and maintain strong client relationships Participate in ongoing sales, leadership, and management training Why Hospitality Experience Translates Well If you’ve succeeded in hospitality, you understand how to: Communicate with different personalities Provide an excellent customer experience Think quickly and solve problems Stay composed in a fast-paced environment Build rapport and trust Work toward goals as part of a team We’ll teach you the B2B sales side. What We’re Looking For Hospitality, customer service, retail, or sales experience preferred Strong communication and interpersonal skills Competitive and goal-oriented mindset Positive attitude and willingness to learn Reliable, professional, and coachable Interest in developing leadership and business skills What We Offer Hands-on training and mentorship Performance-based earning opportunities Career advancement based on results Leadership and management development Team-oriented environment Opportunity to gain real-world B2B sales and business experience Ready to take the people skills you developed in hospitality and turn them into a career with greater growth potential? Apply today to be considered for our B2B Sales Representative team.

    Immediate start!
    No experience
    Easy apply
  • Retail Supervisor
    Retail Supervisor
    2 months ago
    $20–$21 hourly
    Full-time
    Short Hills, Millburn

    Job Summary We are seeking a dynamic and energetic Concession Supervisor to lead our retail concession located inside of Bloomingdale's in Short Hills, NJ. In this role, you will oversee daily store activities, manage the overall business, conduct visual merchandising tasks, ensure exceptional customer service, and maintain optimal inventory levels. Your leadership will drive sales growth, streamline operations, and foster a positive shopping environment. This position offers an exciting opportunity to develop your management skills while contributing to a vibrant retail setting. Duties • Supervise daily concession operations, ensuring smooth and efficient store performance, • Lead, motivate, and execute knowledge on customer service excellence, sales techniques, and operational procedures, • Manage inventory control, including stock replenishment, ordering, purchasing, and merchandising to maximize sales opportunities, • Oversee cash handling, POS (Point of Sale) systems, and cashiering processes with accuracy and integrity, • Conduct employee orientation sessions, interviews for new hires, and ongoing training & development initiatives, • Implement pricing strategies and promotional activities to boost sales and meet revenue targets, • Maintain organized bookkeeping records, payroll processing, and budget management to ensure financial accuracy, • Enforce store policies related to safety, cleanliness, and compliance while fostering a positive team environment Requirements • Proven supervisory experience within retail environments; experience in managing retail sales is highly desirable, • Strong knowledge of retail industry sales management, inventory management, POS systems, and merchandising practices, • Excellent communication skills in multiple languages or bilingual abilities are a plus; ability to connect with diverse customer bases, • Demonstrated skills in negotiation, operations, inventory control and visual merchandising, • Proficiency in basic math for cash handling, pricing calculations, inventory tracking, and financial reporting, • Experience with operational management tasks such as budgeting, purchasing, stock control, and shift management, • Leadership qualities with the ability to motivate, manage time effectively, and handle multiple priorities confidently, • Familiarity with retail store product knowledge is advantageous, • Strong organizational skills combined with phone etiquette and customer service expertise Join us as a Concession Supervisor where your leadership will energize our team and elevate the shopping experience! We value proactive individuals who thrive in fast-paced environments and are passionate about delivering outstanding service. This paid position offers an excellent platform for career growth within the retail industry. Benefits: • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Work Location: In person

    Immediate start!
    Easy apply
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