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Job Description U.S. Citizenship is required and will be verified. You MUST be a currently residing within one hour of Ashburn or Springfield. The Service Desk Analyst I serves as the first point of contact for our Company and our customers’ day to day IT related requests in a 24/7/365 call center environment. This position could support one, or both, of the client’s TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support. Primary job functions include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Qualified candidates must be self-motivated, organized, and have strong customer service skills. This position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems and access to these systems. Responsibilities: • Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, • Respond to email messages, web inquiries, and or phone calls for customers seeking help, • Logs all request into the Government tracking system (Remedy), • Adds new users to the network and specifies their directory structures and system access, password resets, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections, • Troubleshoots hardware and software problems, assists users with desktop applications and provides user training, • Utilizes support applications to track user requests from trouble ticket generation to resolution, • Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner, • Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems, • Follow up with customers to ensure issue has been resolved, • Gain feedback from customers about computer usage, • Strong customer service focus, • Excellent listening skills, • Working knowledge of basic hardware and software systems, • Working knowledge of Microsoft products such as Outlook, Word, Excel, etc., • Basic remote troubleshooting skills and the use of remote troubleshooting applications, • Detail oriented and well organized, • Ability to multitask, • Self-motivated, • High School Diploma or equivalent, • Certificate in Computer or IT related area of study or equivalent preferred, • One to two years industry experience, support center or helpdesk preferred, • MCSA (Microsoft Certified Systems Administrator) preferred As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement. Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. Company website: Company address: 9520 Berger Road Suite 212 Columbia MD 21046 Location: This position will be based at the customer site in Springfield, VA Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. To request accommodations for the application process please contact or call 410-381-8015. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement. Company website: Company address: 9520 Berger Road Suite 212 Columbia MD 21046 Powered by JazzHR BhiJtB5bSb

Network engineering/operations experience with at least 3 years leading enterprise network programs or NOC operations. We are seeking a highly skilled and innovative Network Administrator Senior to join our team in the greater DMV area, supporting the Army National Guard. Operate and support 24/7 NO

Monitor network performance and troubleshoot network issues. Altus Consulting is seeking a highly motivated Network Administrator to join our team. Familiarity with network automation tools (Ansible, Terraform).

Familiarity with COOP/DR planning for network services and mastery of network performance tuning and capacity planning. We are seeking a highly skilled and innovative Network Administrator Journeyman to join our team in the greater DMV area, supporting the Army National Guard. Network engineering/ad

Key Responsibilities Configure, manage, and maintain network infrastructure, including wired and wireless environments Administer and support secure network operations in accordance with established policies and requirements Monitor network performance and troubleshoot connectivity and system issues

Experience with TCP and UDP socket networking. Experience using and configuring networking equipment.

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth.L3Harris provides an inclusive, engaging environment designed to empower empl

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth.L3Harris provides an inclusive, engaging environment designed to empower empl

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth.L3Harris provides an inclusive, engaging environment designed to empower empl

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Tool familiarity: Grafana, Prometheus, influx DB, Postgres, CDK (Cloud Development Kit), Cloud formation, Ansible, GIT (Global Information Tracker), Active Directory, Networking, GRE (Global Accelerator Resolvers & Endpoints), EKS (Elastic Kubernetes Service), RDS (Relational Database Service), Lamb

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Experience with network security, including access and authorization for PKI and chain of trust.

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Minimum Clearance Required to Start: TS/SCI.Percentage of Travel Required: Up to 10%.Type of Travel: Continental US.As an Software Engineer, you will be part of a team developing and supporting system archive services and associated tools for an SIGINT processing systems.The service will allow stora

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Perform advanced Tier-1 monitoring, triage, and initial alert analysis across SIEM, EDR, network security tools, cloud telemetry, and enterprise monitoring platforms. Coordinate with Tier-2 analysts, CIRT, and network operations to support incident response, provide contextual summaries, and recomme

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Integrate machine learning models and AI-driven analytics to augment signal processing and network intelligence. Knowledge of machine learning frameworks and their application to analyzing network traffic or signal processing.

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Seize your opportunity to make a personal impact as a Project Manager supporting our customer's Cyber Engineering operations.GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.As a Project Manager you will help ensure today is safe and tomorrow is

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Candidate will work closely with a diverse client project team responsible for architecting, building, maintaining, deploying, and/or administering mission software and web applications distributed across multiple networks that collect, process, store, search, visualize, or deliver unique mission da

Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us.As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and foc

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiqui

GDIT is seeking a highly skilled and experienced Project/Task Sr Manager with expertise in Cloud technologies and/or Cross Domain Solutions (CDS).The ideal candidate will bring 10+ years of experience in the field, along with a background in cybersecurity.This position requires technical knowledge,

We are seeking a highly skilled and innovative System Administrator Journeyman to join our team in the greater DMV area, supporting the Army National Guard. Relevant DoD/military training (examples: F07DZZ1; M03385G; M10395B; M223854; A-531-0021; DISA (451) Training (Linux/Windows); System Administr

As a back-end developer, you know that a good site or system needs the right combination of clean code, APIs, analytics, and infrastructure to develop a user-focused solution.We’re looking for a back-end developer with the software engineering skills it takes to help identify potential risks, cont

Coordinate multi-discipline technical teams (engineering, operations, cloud, network, security, vendors) to manage dependencies and priorities. Prior DoD/Army/ARNG program experience, RMF/ATO familiarity, cloud migration, network modernization, and experience with EVM/IMS integration.

Your days will be a dynamic mix of coding (using languages like Python, bash, HCL, and Go), deploying applications on cloud providers like AWS, Azure, and GCP, and crafting secure networking solutions. Experience with specific technologies, cloud storage and networking concepts, and Agile methodolog

Critical technologies include remote systems network communications, event-driven and state-driven response management, hardware interface management, error logging, and exception handling. Perform all aspects of software engineering required to implement highly integrated and internetworked hardwar

Working with more senior technicians in identifying, troubleshooting, and correcting hardware and software issues including network connectivity. Experience or familiarity with security standards, software architectures, and/or Network security technologies (Multiple Domain, PKI, SSP, Vulnerability

Surface Warfare Engineers (SWEs).Duties include: system engineering, test analysis, and technical doc support.The position is located at Wallops Island, VA.Either Bachelor’s degree in Engineering, Computer Science or other technical degree and minimum of 4 years’ experience or no degree with a m

Leidos is seeking Lead Systems Engineers to join the Air Traffic Business Area within the Homeland Sector, supporting the development of next-generation flight service and air traffic systems.This work aligns with the FAA’s broader initiative to modernize legacy flight service capabilities, replac

Automate the configuration and management of network services like DNS, DHCP, and Active Directory. Knowledge of network protocols and services, such as DNS and DHCP.

We are seeking an experienced and highly motivated Network Recapitalization Project Manager to lead and manage the recapitalization of our network infrastructure. This individual will work closely with the Project Lead to be responsible for overseeing the strategic planning, execution, and delivery

We are seeking a Data Engineer to support a project for the Department of the Air Force.As the Data Engineer, you will design, develop, and implement data pipelines and analytics for applications.This position will collaborate with cross-functional teams to understand and address operational challen

Perform end-to-end network systems engineering, working with vendors. Identify and maintain requirements to achieve mission needs, performing higher level network design and create Power Space and Cooling (PSC), Bill of Material (BOM), Baseline Exception Requirements (BER) and other documents requir

Conduct security planning, assessment, risk analysis, and risk management for system and networking operations. Evaluate scan results and work with developers and administrators to mitigate findings.

SAIC is seeking Lead Systems Engineer for a Lead Systems Integrator (LSI) Team supporting the Department of the Air Force Integrated Fires Command and Control (DIFC2) program of record.As the Lead Systems Engineer, you will provide oversight and expertise in the design, development, and integration

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry.We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.This position is contingent upon

ServiceNow Certified System Administrator (CSA) certification.

Government customer on a large mission critical development and sustainment program to sustain and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.

Altus Consulting is seeking a motivated and experienced Project Manager/Integrator to join our dynamic team.You will be responsible for the successful delivery of complex projects, ensuring the efficient utilization of resources, and achieving client satisfaction.Your expertise in managing personnel

Experience with network security, including access and authorization for PKI and chain trusting.