Medical Assistant OR LPN - Dr Office (Pulmonology)
8 days ago
Greenfield
Job Description JOB SUMMARY: A nonexempt position responsible for performing a variety of duties depending on whether it is a small clinic, large medical practice, multi-clinic, or a specialty office. They are involved in the clinical care of patients within the clinic, supporting the physicians in every aspect of care, consistent with their credential or license. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: • Collect and properly input patient PMH, PSH, Medications, and Allergies in EMR., • Clean exam/procedure rooms, instruments, and equipment between patient visits., • Check patient vital signs (BP, HR, O2, Temp.)., • Demonstrated communication skills to effectively communicate with management, providers, and patients., • Operational knowledge of telephones, fax machines, postage machines, and other office equipment., • Demonstrated ability in handling patient confidentiality., • Ability to work with peers in a team situation and create a positive work environment for team members., • The following list describes the essential duties of this role. Individuals in this role may not perform these duties, or may perform additional, related duties not listed here., • Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information., • Fulfills clerical responsibilities as assigned that may include advising business manager of the need to send medical records, receives medical records that have been requested; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately., • Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms., • Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisor., • Fulfills clinical medical assisting responsibilities that within scope of practice as described by nurse practice act, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs ; physical examination preparations; clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipuncture; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory., • Demonstrates the following competencies:, • Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills, • Understands HIPAA guidelines and regulations, acknowledges patient rights, • Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns., • Demonstrates continual learning, utilizes evidence-based practice to affect change., • Cultivates effective partnerships and collaborations with providers, • Understands IT resources Attitude/Customer Competencies • Caring, compassionate, and approachable in all customer contacts, • Privacy – respects customers’ right to privacy and modesty, • Confidentiality – maintains customers’ confidentiality, • Telephone etiquette – speaks so that customers hear a smile, • Appearance – takes personal ownership in appearance and that of work environment, • Initiative – takes necessary steps to fix problems immediately, • Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs, • Timely service – recognizes that customers’ time is very valuable; provides them with prompt service, • Demonstrates advocacy, respect and truth telling, • Demonstrates accountability for own actions, • Demonstrates ability to respectfully address interpersonal conflicts, • Takes initiative to help others, • Demonstrates a learning attitude toward solving problems, • Demonstrates openness to change and new learning, • Reports to work on time and has regular attendance, • Adheres to practice defined dress code, • Respects the needs, expectations and rights of all individuals, • Advocates the rights of all to a safe environment, • Identifies work processes and strives to reduce cost and increase satisfaction, • Identifies customers and demonstrates understanding of customers’ expectations, • Actively works to increase satisfaction of all, • Monitors customers’ satisfaction, • Takes active role in department process improvement efforts; demonstrates understanding of outcomes, • Demonstrates an understanding of responsibilities, • Demonstrates diagnostic thinking/reasoning, • Utilizes feedback from peers, supervisor, customers to drive performance and behaviors, • Certification to work in a clinical role providing direct patient care required. LPN must possess active current Indiana licensure., • High school diploma or general equivalency diploma (GED)., • Licensed Practical Nurse (LPN) not required, but must have active license within the state of Indiana., • Three to five years of recent experience working in a medical practice as a certified medical assistant, RMA, or LPN., • Must be proficient in computer skills, including Microsoft Office (specifically Word and Excel), self-disciplined, energetic, and passionate., • Should be highly organized and be well-developed in oral and written communication skills. PHYSICAL/MENTAL DEMANDS: • Standing, sitting, walking, bending, kneeling, crouching, and crawling as needed more than 2/3 of day, • Manual dexterity, as used for performing intricate procedures, assembling medical equipment, caring for patients, typing, etc., • Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. This may include ability to read thermometers, electronic scales, etc., • Hearing requirements include but are not limited to hearing and responding to monitors, pagers, phones, equipment alarms or patients calling for assistance. ENVIRONMENTAL CONDITIONS: Works inside