Product manager jobs in Jacksonville, Florida - Page 6Create job alerts

Job DescriptionOur franchise organization, LadyT and Ms Flossi LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! The Meat Cutters performance and the ability to cut for quality and quantity of product have a significant impact on the guests dining experience. Top quality meat cutting ensures that the restaurant uses its product to optimize profit and that the Golden Corral guest receives full value in both product and service. Food Production: • Cuts meat according to product specifications and time standards., • Complete use and following of the buffet production system to insure quality and shelf life compliance., • Rotates cut and boxed meat to ensure freshness., • Stocks and arranges the Meat Cooler in accordance with approved food safety guidelines.Cleanliness:, • To eliminate cross-contamination, sanitizes all surfaces between production of chicken and any other meat., • Recognizes that meat is bad when it is sticky, slick or smells bad., • Cleans and sanitizes the meat room according to cleanliness, service, and quality standards., • Follows local health department laws.Operational Excellence:, • Uses administration forms to maintain an inventory of all meat products and to determine the production level., • Notifies the Manager of any discrepancies in product or equipment., • Performs opening and closing administrative procedures., • Properly maintains equipment according to the Equipment Maintenance manual.

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job Description WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors, • Responsible for promoting culture of safety, • Respond appropriately and in a timely manner to all customer and Account Manager incoming communications., • Analyze and assess customer needs completely and accurately with efficiency., • Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines., • Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material’s to fill customer orders., • Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders., • Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue., • Develop a detailed working knowledge of BlackHawk policies, procedures and practices., • Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers’ systems/websites and usage of those systems., • Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems., • Perform other duties as assigned QUALIFICATIONS: • Excellent written and verbal communications skills utilizing phone, email and instant message., • Excellent critical thinking skills to analyze and solve problems., • Diligent and detail oriented., • Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines., • Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user., • Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.), • Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: • No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: • High school diploma or equivalent required., • Minimum 1 year previous experience in customer service or inside sales preferred., • Experience in cutting tools, abrasives and MRO areas preferred., • Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: • None required WORK ENVIRONMENT: • Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment. BENEFITS: • Health Insurance BCBS of OK HDHP, • HSA with Employer match (must meet criteria), • Dental and Vision Insurance, • 401K Plan and Company Match, • FSA (Full FSA, Limited FSA, and Dependent FSA), • Company paid Long Term and Short-Term Disability, • Company paid basic Life Insurance and AD&D/, • Supplemental life and AD&D/Dependent life, • Ancillary Critical Illness Insurance (Wellness Rider Included), • Ancillary Accident Insurance (Wellness Rider Included), • Ancillary Hospital Indemnity, • Employee Assistance Program (EAP) – Includes concierge services and travel assistance., • Paid Time Off, • Holiday Paid Time Off, • Gym Reimbursement, • Quarterly Wellness challenge with a chance to will money or prizes, • Tuition Reimbursement – after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer. Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

Job DescriptionOur franchise organization, LadyT and Ms Flossi LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! The quality, quantity, freshness, tastiness, and presentation of our products have significant impact on the perceptions our guests have of Golden Corral. The Food Prep Person is responsible for the preparation (cutting, slicing, peeling, etc.) of all fresh fruits and vegetables that are used in Golden Corral. The freshness of our Cold Choice Buffet makes a statement about our buffet being fresh and of high-quality. Operational Excellence: • Prepares prep items according to Golden Corral product specifications and recipes., • Maintains a standard inventory of prep items according to the Prep Production Guide and the Display Cooking Prep Production Guide and updates the two guides as directed by management., • Ensures optimum yield of products through the product cycle., • Labels, dates, and rotates all bulk produce and prepped items., • Ensures all food items are in approved, covered storage containers., • Complete use and following of the buffet production system to insure quality and shelf life compliance., • Notifies the Manager of any discrepancies; for example, food spoilage, invoice errors, excessive waste, or products that do not meet specifications., • Assists the Buffet Attendant in maintaining a full, clean buffet.Cleanliness:, • Cleans, maintains, and organizes prep area including cooler(s), equipment, and dry storage., • Performs duty roster and ensures cleanliness, service, and quality standards are met., • Knows and follows position responsibilities as they relate to just-in-time delivery., • Follows local health department laws.Guest Service:

Job DescriptionPosition Description: Position Summary Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential. Principal Responsibilities Acquire and Maintain Customers Basic furniture, appliance, home electronic installation/removal Complies with all company vehicle safety standards and documentation Credit/Customer Relationship Management Customer payments and data entry in VersiRent computer program Fill out receipt books, make journal entries Inbound/Outbound Service calls Making deliveries or collecting merchandise Sales and merchandising, and all other duties deemed necessary by store management Requirements for Account Representative Excellent telephone skills Intermediate math skills Maintain professional appearance Must be able to drive during day, night and meet all safety requirements Must be able to explain terms of rental/lease agreement to customer Must be able to read, write and communicate effectively in person and over telephone Must be able to work overtime Must be proficient in product features, benefits; must be able to work on showroom floor Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements Regular and consistent attendance, including nights and weekends as business dictates. General Physical Requirements Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds Stooping, bending, pulling, climbing, reaching, and grabbing as required Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics Prolonged driving and standing Must be able to work in and outdoors in a variety of climates and weather conditions $15.00 - $16.00 Hourly

Job DescriptionWith over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a Chef Instructor, Savory at Sur La Table, you are the in-store expert and advocate for all things savory cooking. You deliver #bestincenter service, a company-wide standard for excellence in service, by sharing specialized knowledge in culinary techniques, cooking fundamentals, and personalized instruction that supports all company initiatives. The Chef Instructor, Savory plays a key role in inspiring a love for cooking while driving sales of cookware, cutlery, and kitchen tools through hands-on savory classes and engaging culinary instruction. Key ResponsibilitiesCustomer Experience & Brand Representation· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Deliver exceptional in-store culinary experiences focused on savory cooking classes that reflect Sur La Table’s passion for food, teaching, and high standards, while following provided recipes and game plans to ensure consistency and quality.· Communicate technical cooking concepts and savory techniques in a clear, encouraging, and approachable manner.· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.Sales & Business Performance· Drive sales by upholding kitchen standards, encouraging second class sign-ups through strong customer engagement, and promoting retail items used or featured in class.· Deliver class revenue goals by ensuring high enrollment, positive reviews, and guest return rates.· Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.Team Engagement & Store Support· Assist in setting up and breakdown of classes including organizing mise en place, prepping ingredients, and cleaning workstations.· Clean and sanitize dishes and equipment promptly to ensure smooth kitchen operations.· Assist with restocking, organizing, and maintaining kitchen supplies and tools to support overall store readiness.Operations & Compliance· Ensure compliance with food safety standards, local health codes, and sanitation regulations.· Properly handle all tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.· Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.· May handle liquor, wine, and beer in compliance with state and location alcohol regulations, company policies, including enforcing age restrictions.· Ensure store safety and cleanliness, addressing any maintenance needs promptly.· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.· Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs). Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers.· Ability to remain standing for up to 4 hours at a time.· Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.· The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors, or to identify specific tastes or scents using the tongue or nose.· Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment.· Ability to use hands to seize, hold, grasp, turn, or otherwise to chop, whisk, slice, stir, juice and/or demonstrate other techniques.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise.· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.· Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.· Regular and predictable attendance with the flexibility to adjust class assignments based on demand.· Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne. Qualifications & Experience· Must be 21 years of age or older at the time of employment.· A degree in culinary arts is preferred; however, candidates with extensive culinary experience and demonstrated technical proficiency will be considered in lieu of formal education.· 1-2 years of kitchen operations experience.· Valid Food Manager Certification.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to . It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription: CUSTOMER SERVICE & INVENTORY SPECIALIST POSITION SUMMARY The Customer Service & Inventory Specialist will collaborate directly with our customers and assist them with their needs as well as assist with warehouse inventory support duties. This position falls under the Sales & Customer facing departments and reports to the Sales Support Manager. RESPONSIBILITIES: The following list details the principal duties and responsibilities for the Customer Service Specialist position: • Provide timely and helpful responses to all electronic, phone, or in person inquiries, quote requests, order confirmations, and answer customer questions about products, prices, and availability in accordance with agreed upon SLA’s., • Utilize business system to process quotes, orders, factory orders, cancellations, provide tracking requests, shipment method changes, and other transactional changes., • Project a helpful and confident attitude when working with internal and external customers., • Report customer complaints, non-conformances, and errors in compliance with Quality System, • Ongoing training on business systems, product information, personal, and professional growth, • Monitor system widgets daily and ensure accurate order entry and processing., • Assist with walk-in customers and manage the picking process in the business system to pull these orders., • Manage transactions in customer portals., • Provide potential alternative solutions to customer needs., • Maintain functional knowledge of catalog part numbers., • Provide visual part number identification for catalog items., • Process incoming shipments utilizing business systems to verify accuracy, identify proper storage locations, and proper placement once received., • Manage stock location assignments by determining proper storage methods, identification, and stock location., • Maintain inventory accuracy and perform cycle counts as scheduled; verify inventory computations by comparing them to physical counts of stock and investigate any discrepancies., • Examine and inspect stock items for wear or defects, reporting any damage to supervisors., • Maintain a high standard of cleanliness and organization of all inventory and other items in the warehouse as needed., • Perform other duties as assigned. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. TRAVEL Limited travel is expected between offices. There will be occasional travel to meetings and training. QUALIFICATIONS EDUCATION AND EXPERIENCE • High School degree or GED required., • Customer service experience in instrumentation or process related industry preferred., • Experience with SAP preferred. KNOWLEDGE, SKILLS, AND ABILITIES: • Strong Communications skills: Listening, writing and phone skills., • Strong Organizational Skills, • Detail – Oriented, • Initiative and willingness to learn new skills., • Self-motivated, results oriented, customer focused and a team player., • Must have personal initiative and drive to seek out what needs to be done or ask others what they need assistance with CULTURE: Alignment of company cultural fit based on values, beliefs, and behaviors identified as: • Quality First, • Accountable, • Continuous Improvement, • Growth Mindset PHYSICAL DEMANDS AND ABILITIES • All associates are expected to maintain a neat and orderly workspace while working together to keep common areas clean., • Frequently engages in activities that require the use of hands for typing, handling or feeling objects, reaching with hands and arms., • Occasionally lift and/or move objects up to 50lbs., • Frequently required to sit for extended periods of time., • Occasionally required to stand, walk, and occasionally kneel, crouch or crawl., • Engage in effective verbal communication and active listening., • Specific vision abilities required for this job include close vision, distance vision; peripheral vision, depth perception and ability to adjust and focus. ACOS Enterprises dba Swagelok Georgia | Jacksonville | South Carolina is a drug-free employer and Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Requirements:

Job DescriptionA Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. This is an in-office position located in Jacksonville, FL. Local candidates only. Multiple shifts available- 1st shift, 2nd shift, 3rd shift, Overnights. Position Summary: The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills. Essential Duties and Responsibilities: • Exceed customer expectations at every opportunity., • Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails)., • Manage customer communications received via multiple sources – phone, email, text, & social sites from potential or existing customers and respond to any questions or concerns., • Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered., • Complete change of service requests and make updates to accounts per customer requests., • Respond to inquiries on order status, billing questions, service availability, new product offerings, etc., • Provide excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help., • Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity., • Ensure details of the customer interaction are captured by opening trouble tickets where applicable, documenting the interaction, actions taken & details of how issue was resolved., • Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete., • Respond to escalated calls from customers and service techs during installation or service calls., • Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction., • Ensure that service-impacting events are worked timely to minimize service outages., • Provide customers with updates on the progress of the work orders and/or trouble tickets., • Follow-up with potential customers to convert leads to orders or to finalize orders., • Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems., • Use communication channels to inform the team of important issues and information which will help improve team performance., • Effectively communicate IQ Fiber’s product and service offering., • Navigate through multiple systems., • A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results., • 2 years of customer service experience, 1 year in a contact center setting., • 6+ months of experience troubleshooting basic network/Wi-Fi issues, preferred., • Previous telecommunications experience a plus., • Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving., • Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision and able to achieve individual and team metric results., • Willing to learn, adapt and evolve with the team and company and develop new skills quickly., • Ability to learn and grasp new concepts and work through problems in a logical manner., • Positive attitude with a passion for helping customers and the ability to connect with people., • Commitment to owning customer issues from start to finish., • Excellent customer service skills, including positive phone demeanor., • Strong follow-up skills, accuracy, and attention to detail., • Strong technical aptitude with excellent end-user interaction skills, • Capable of answering technical questions from technical and non-technical users., • Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems., • Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus., • Strong computer skills and the ability to navigate through multiple screens., • Exceptional knowledge of Microsoft Office applications., • Excellent verbal and written communication skills., • Must be able to pass criminal background check., • Flexibility to work mandatory overtime to meet business needs., • High integrity and a strong work ethic are a must., • Attention to detail and ability to think creatively and strategically is a must., • Excellent organization and time management skills., • Ability to interact and communicate effectively with other team members. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR FkXUDWXdbb

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