IT Systems & Operations Specialist
13 days ago
Richmond
Job Description At The Joel Bieber Firm (JBF), our clients’ needs are at the forefront of everything we do, driving us to deliver exceptional, personalized service. As our offices continue to grow, we’re seeking an IT Systems & Operations Specialist to strengthen our internal technology infrastructure and support staff across multiple locations. The Specialist plays a key role in maintaining secure, reliable, and efficient technology operations. This position develops IT policies and procedures, promotes cybersecurity awareness, and supports new software and automation rollouts that improve workflow and data protection. Serving as a liaison between staff, leadership, and external IT vendors, the Specialist provides hands-on support, manages systems access, and ensures both in-office and remote employees have the tools and resources to work effectively. Key Responsibilities • Develop and maintain IT policies, SOPs, and reference guides to ensure consistent, secure, and compliant technology practices., • Implement and monitor cybersecurity controls, user access management, and data-protection standards., • Conduct security audits, risk assessments, and staff cybersecurity training to reduce vulnerabilities., • Coordinate technology setups, office relocations, and equipment installations across firm locations., • Manage software rollouts, vendor integrations, and system upgrades from planning through deployment., • Provide hands-on support and troubleshoot issues in Microsoft 365, Teams, SmartAdvocate, and other firm platforms., • Oversee hardware and software inventory, procurement, and lifecycle management with Accounting., • Strong technical ability, organization, and initiative., • Skilled in Microsoft 365 administration, Windows systems, networking fundamentals, and endpoint management., • Proactive in cybersecurity and compliance., • Excellent communication skills with the ability to translate complex tech into clear guidance., • Self-starter who anticipates needs, takes ownership, and follows through independently., • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)., • 2–4 years of experience in IT operations, systems administration, or technology coordination., • Familiarity with Microsoft 365, SharePoint, Teams, and Windows environments., • Understanding of cybersecurity frameworks and data-protection protocols., • Experience coordinating with external IT vendors preferred. The Joel Bieber Firm offers a comprehensive benefits package designed to support the well-being and growth of our team members: • Health, Dental, and Vision Insurance, • Short-Term and Long-Term Disability Coverage, • Life Insurance, • 401(k) Plan with Employer Matching, • Flexible Scheduling Options, • Paid Time Off (PTO)