Remote customer service jobs in Vancouver, Washington - Page 4Create job alerts

Job Description As a Commercial Lines Insurance Nonprofit Human Services Underwriting Specialist, you will be responsible for growing and managing a book of commercial lines business, including responsibility for advising other underwriters and support staff on processes and procedures and consulting at the highest level of technical underwriting authority. You will be analyzing and assessing exposures and acceptable risks for our Nonprofit Human Service Organizations and Education Institutions to determine coverages and premium that are both adequate and competitive. As a Nonprofit Human Services Underwriting Specialist you will build successful relationships with agents to drive increased, positive business flow. You will work under limited supervision and exercises significant independent judgment in performing work. Accounts vary in size, but may include accounts up to $1,000,000 in written premium. Accountabilities: • Delivers profitable outcomes and growing a portfolio of complex niche business through effective risk selection by:, • Analyzing, selecting and profitably pricing business with prescriptive terms and conditions of coverage., • Examining inspection reports, location, risk, financial and other available tools and reports to identify new or unresolved concerns., • Communicating with Risk Control for inspections, follow ups and service needs for insureds., • Driving corrective action or remediation strategies on renewal accounts., • Underwrite renewals referred by the underwriting assistant as well as renewals over 35K working to achieve required rate changes goals as outlined by management. Discuss and issue nonrenewals as needed., • Escalating referrals, in a timely manner, on accounts that need additional review or approval by higher level underwriters., • Adhering to service expectations and regulatory compliance by the timely release of renewals, non-renewals and conditional notices., • Accountable for achieving key performance indicators of the portfolio including:, • Developing and furthering successful relationships with distribution partners within the portfolio by:, • Having regularly scheduled portfolio review calls., • Meeting service standards for quality and timeliness., • Limited travel to distribution partner offices., • Coordinating with distribution team to build pipeline, resolve issues, concerns or conflict and oversee change management., • Communicating regularly with portfolio team members on health of assigned agencies and market conditions that could impact the portfolio., • Develop and grow agency relationships through daily interactions and in person visits throughout the year; collaborate with the distribution team on cultivating agency relationships and new business opportunities., • Cultivate a High Performing Culture, • Superior customer service and business acumen., • Mentoring support staff throughout their career development., • Conduct peer audits., • Assist in the training of new hires and internal promotions by providing continuous mentoring and feedback to foster successful employee development., • Reviewing, mentoring, and approving referrals for lower authority level associates., • Perform other related work as assigned. Qualifications: • Bachelors Degree or equivalent work experience., • 5+ years underwriting all commercial lines (Commercial Property, General Liability, Professional Liability, Worker's Compensation, Crime, Commercial Auto, Umbrella, etc)., • Prefer Nonprofit Human Services and Education underwriting experience., • Excellent communication skills both in writing and verbal, • Ability to analyze and make decisions in a timely manner, • Working to obtain or has already CPCU or other industry equivalent Compensation: • $88,200 - $147,000 commensurate with experience, plus bonus eligibility, • $97,200 - $162,000 commensurate with experience in CA, CT, MA, NJ, NY, and PA, plus bonus eligibility Benefits: We are proud to offer a robust benefits suite that includes: • Competitive base salary plus incentive plans for eligible team members, • 401(K) retirement plan that includes a company match of up to 6% of your eligible salary, • Free basic life and AD&D, long-term disability and short-term disability insurance, • Medical, dental and vision plans to meet your unique healthcare needs, • Wellness incentives, • Generous time off program that includes personal, holiday and volunteer paid time off, • Flexible work schedules and hybrid/remote options for eligible positions, • Educational assistance #TMG

Job Description ABOUT US: Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience. In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and Chandler, Arizona, we deliver an elevated experience to local gaming communities. Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world. Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance. Role: This position provides support to our Front of House operations and plays an important role in the overall daily restaurant services. Working during our peak times, this position will have a variety of responsibilities as dictated by the Restaurant General Manager. The FOH support will pivot between hosting, expediting and on the floor support and will require self-motivation and the ability to prioritize and manage tasks independently. The sum of these roles will include expediting orders, delivering orders, bussing tables, attending to, and seating customers. All facets of this role will be integral to the customer experience, therefore a focus on hospitality and strong communication skills are a must. Responsibilities: • Expedite food orders as they arrive in the service window in a timely manner., • Execute final garnish when necessary, according to our presentation specifications and deliver food to the correct tables and customers., • Assist serving staff in by watering tables and refilling non-alcoholic beverages when applicable., • Package all to go orders and deliver to the guest, bartender, server, or host., • Ensure that all items leaving the kitchens meet our plating standards., • Maintain a clean working environment in both the FOH and in the expo window., • Clear restaurant tables in a timely manner., • Return clean glassware to the bar and server stations as needed., • Ensures an adequate level of plates and flatware are available., • Monitor restaurant floor and tables to ensure cleanliness to a level that allows for effective game play., • This position will spend a majority of time standing and will directly interact with customers., • Handle general customer questions as a representative of our brand, in person or via telephone., • Greet customers on their terms and determine how to best facilitate their request., • Monitor our major customer entry points., • Using and iPad, facilitate our waiting list including customer education on how our system works., • Seat customers when tables are ready and ensure that servers know a customer has been seated., • Monitor restaurant floor and inform appropriate staff of tables in need of assistance and help in clearing., • Follow up with customers as needed if there is a delay in a server attending to them., • Facilitates a clean working environment, • Other duties as assigned. Qualifications: • High School diploma or GED., • Must have valid State Food Handlers permit., • 1 year of previous experience in the food or customer service industry., • Possess the ability to learn and follow standard procedures., • Professional communication and interaction skills., • Possess basic restaurant operations knowledge., • Possess a strong customer experience first orientation., • Ability to work calmly and effectively under pressure., • Ability to read, write, and understand English., • Possess the ability to work weekends, evenings, and holidays., • Must be able to deal with multiple personalities in a high stress environment., • Must work well in a team environment and individually., • Ability to take direction from multiple sources., • Must have problem solving abilities, be self-motivated, and organized., • Possess a strong commitment to quality service., • Possess the ability to work with others to solve problems and create solutions., • The individual must be able to transport up to 35 pounds on a regular basis and occasionally up to 50 pounds. Location / Work Schedule • Portland, OR, • Part Time, • Non-exempt: Starting Wage $16.30 per hour plus tips, • Paid Time Off: You will accrue 1 hour of paid time off (PTO) for every 13.7 hours worked up to an annual maximum of 152 hours a year. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.

Job DescriptionSales Champion - Remote Summary Join our dynamic team in the financial services industry as a Sales Champion. As a Sales Champion, you will leverage your expertise to identify opportunities, build relationships, and deliver exceptional service to your clients. This is a 1099 commission opportunity to set your own goals and earn what you know you are worth. This is 100% remote. Responsibilities • Develop and implement effective sales strategies, • Identify and pursue new business opportunities, • Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty., • Collaborate with team members to enhance sales techniques and strategies., • Stay updated on industry trends and competitor activities to maintain a competitive edge., • Meet and exceed individual and team sales goals. RequirementsRequirements: • 1-3 years of experience in sales,, • Strong computer skills and proficiency in relevant software., • Excellent communication skills, • Self-directed with a strong work ethic and the ability to work independently., • Goal-oriented with a proven track record of meeting or exceeding sales targets, • Ability to work well individually and as part of a team. Benefits • Uncapped income opportunity, • Bonuses, • Trips!, • Life Insurance, • Group medical/dental/vision benefits available, • World class training, • Mentorship

Job DescriptionJoin Our Team as a Remote Technical Call Center Agent!Retail Imaging Management Group is hiring! If you're detail-oriented, a strong communicator, and enjoy solving problems while supporting customers, we want to hear from you.Key Details: • Pay: $18-$19 per hour., • Schedule: This is a full-time position, 40 hours per week. Our Call Center is open between 5am-9pm PST Monday - Friday and weekends from 7am-7pm PST. Candidates must be flexible to work within these hours/days., • Location: This is a remote role and we encourage applicants from Eastern, Central, and Pacific time zones to apply. We are based out of Vancouver, WA., • Candidates local to the Vancouver, WA, and surrounding areas: this will be a hybrid role, not remote, where you will come onsite once per week.Benefits & Perks:, • Opportunities for growth and advancement., • Comprehensive benefits package: Health, vision, and dental insurance are available, with Retail Imaging contributing 80% of the insurance premium for your coverage., • Casual and friendly work environment., • Supportive and collaborative team dynamic., • Internal recognition programs to identify those who go above and beyond.About Us: Retail Imaging (RIMG), headquartered in Vancouver, WA, has been helping businesses solve complex technology challenges since 2000. Built on the belief that It Can Be Done, we deliver high-quality, cost-effective service with speed, accuracy, and a personal touch. Our collaborative team thrives on problem-solving, adaptability, and making a difference for our clients every day.The Role: We’re looking for an Agent to be the first point of contact for customers who depend on business-critical technology. You’ll troubleshoot issues, provide solutions, and guide customers with confident, clear communication. This isn’t just answering phones: it’s solving problems, managing priorities, and delivering service that makes customers feel supported and valued. Responsibilities include:, • Engage with customers via phone and email to troubleshoot and resolve technical and administrative issues., • Meet or exceed service level agreements (SLAs) by following response and resolution timelines., • Document all work accurately in designated systems., • Identify and suggest improvements to documentation and processes., • Balance live customer interactions with follow-up and administrative work., • Collaborate with team members and leadership, keeping them informed of issue status and potential roadblocks.Qualifications Include:, • High school diploma or GED equivalent., • At least one year of technical support experience in a call center environment., • Strong written and verbal communication skills, adaptable to different audiences., • Proven reliability in attendance, punctuality, and follow-through., • Strong organizational skills with the ability to prioritize in a fast-paced environment., • Willingness and ability to learn new tools and technologies quickly., • Solution-focused mindset with a proactive approach to challenges., • Comfortable asking questions and seeking clarification when needed., • Adaptable to changing priorities, procedures, or deadlines., • Be open to feedback and continuous improvement., • Ability to effectively speak, understand, and write in English.Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Description Territory Account Manager Company Description IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you. Job Description As part of a dynamic territory sales team, the Territory Account Manager will be responsible for managing, growing, and expanding into a current customer book of business (BOB). Success will depend on your ability to organize, prioritize, and engage with your BOB. Further, a successful Territory Account Manager will have the ability to identify, prioritize, and target accounts within and outside of a BOB, identify and understand client needs and requirements, develop strong relationships, collaborate, and manage multiple internal and external resources to drive a deal to close Major Responsibilities/Activities • Further establish, cultivate, expand and maximize business relationships., • Identify unmet needs, efficiency opportunities and/or workflow challenges by using a consultative approach., • Strategically sell respective solutions, related value and the positive impact IMAGINiT’s services and products can provide., • Tactically prioritize and plan each day based on potential and urgency ., • Lead sales discoveries, develop presentations and proposals., • Spearhead account and opportunity related strategy sessions with internal teams., • Collaborate across RAND Worldwide business enterprise to further develop and secure business., • Formulate, execute and update rolling business plan of action and KPI’s., • Leverage Salesforce.com to document current and drive future activity, create proposals, process orders and forecast sales., • Resourcefully utilize all available sales efficiency tools, professional and social media platforms to drive access, awareness and engagement., • Take full ownership and accountability for continuously educating, professionally developing and creatively navigating the current and future industry changes., • Consistently meet or exceed monthly sales targets. Education Requirements • Diploma or degree in business, other related fields, or equivalent work experience. Experience/Skill Requirements • 2 years of successful, documented sales growth and/or extensive customer engagement., • Solid business acumen and skill set to manage the full sales cycle., • Ability to have business conversations at all levels from user to Owner., • Capable of managing multiple internal and external teams, as well as external resources to ensure comprehensive solutions are provided., • Proficient in and/or adept with sales platforms and available customer related technology (MS Office suite and Teams, Revenue Grid, 6 Sense, Eloqua, Monster Connect, Salesforce, LinkedIn, AI). Subjective • Driven, self-motivated, goal oriented, growth & expansion mentality., • Proactive initiative with personal accountability to pursue vs patiently wait., • Coachable with a willingness to learn and a desire to continually improve., • Competitive, team-based frame of mind. Key Performance Indicators (KPI) • Ability to effectively access and positively engage with Customers (via phone, live/virtual calls and meetings, e-mail, MS Teams and professional/social media platforms)., • The continual influx and growth of new opportunities in the pipeline., • Meeting and/or exceeding quotas. Work Environment • This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • While performing the duties of this job, the employee is regularly required to talk; hear; sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Travel • This position requires up to 20% travel. Travel is frequently by air, is outside the local area and overnight. Access to a reliable automobile and a valid driver’s license are required as well as the ability to legally enter both Canada and the US. Other Duties • Base Range: $45,000-$50,000, • Health, Dental, and Vision, • Health Savings Account with Employer Matching Contribution, • Limited Purpose FSA Account, • Medical Flexible Spending Account, • Dependent Care Assistance Plan, • Short & Long-Term Disability, • Wellness Programs, • Employee Assistance Program, • Group Term Life Insurance, • Voluntary Life Insurance, • Paid Holidays, • Vacation and Sick Leave, • 401(k) with company match, • Tuition Reimbursement, • Service Awards, • Employee Referral Bonus Program Visit us at for more information. We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws. We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship. #LI-Remote

Job Description Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a MSP Escalations Engineer for our office in Beaverton, OR. The Tier III Help Desk Technician is the last line of technical support for server and network escalations for our clients. As a Tier III staff member, you are the final point of escalation for the help desk. You will be interacting with clients and third-party vendors to resolve highly technical issues involving all aspects of our client's IT environment. You should be able to demonstrate exceptional critical thinking, systems analysis, and breadth of technology capabilities along with excellent customer service skills. Essential Job Duties • Work within the enterprise ticketing system, • Manage personal workflow to ensure efficient operations, • Conscientious documentation of all activities, • Troubleshoot advanced software, hardware, and network issues., • Setup new user and email accounts that did not succeed, • Troubleshoot advanced printer and Software issues on Client PCs, • Troubleshoot advanced networking issues, • Troubleshoot Server down issues, • Troubleshoot Hardware/server alerts from Infrastructure, • Document Resolution steps for closed tickets and notes for escalations, • Document new issues for Tier 2 in IT glue, • Monitor Backup systems and work with a backup team to restore customer data as needed, • Escalate to Tier four as needed, continue to track and follow up on the issue until resolved, • Work issues to resolution, • Mentor Tier 1 & 2, • Aid in training Tier 1 & 2, • Provide technical support over the phone or Web to end-users, • Use remote support software to take control of end-users computers to troubleshoot, diagnose and resolve issues, • Work with TAM/Sales as needed to resolve issues, • Provide root cause analysis as needed Qualifications • 5+ years of MSP experience and 7+ years of IT experience, • Associate’s or Bachelor’s degree, • MCSE (or MCITP), • CISP/CCNA/CCNP, • Network+ or A+ Certifications., • Advancement and growth into leadership roles, • Team-player environment, • Medical/Dental/Vision/Life insurance plans, • Matched 401k, • PTO, Vacation, Sick Leave Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #LI-Onsite

Job DescriptionJob Summary: The Account Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: • Help build the infrastructure and standard operating procedures for the department, • Help create company guidelines particularly related to quality of service, • Manage the department and ensure the team complies with company guidelines particularly related to quality of service., • Prepare knowledge-based documents such as summaries and responses to frequently asked questions., • Hire entry-level customer success employees., • Train new employees in the company's customer service policies, procedures, and best practices., • Organize and oversee the schedules and work of the department., • Conduct performance evaluations that are timely and constructive., • Handle discipline and termination of employees as needed and in accordance with company policy., • Monitor or review calls or other correspondence between representatives and customers., • Ensure that representatives are informed about changes to company products and services., • Collect data and prepares reports on customer complaints and inquiries., • Prepare monthly reports summarizing the assigned customer success teams performance., • Assist with budget preparation for the Customer Success department., • Perform other related duties as assigned.Required Skills/Abilities:, • Bachelor's degree in business, technology or similar, • At least five years of customer success experience required., • At least two years of experience in a supervisory role preferred., • At least two years of experience in customer service or customer success in the manufacturing industry, • Excellent communication and presentation skills, • Must be personable and enjoy working with people in an entirely customer-facing role, • Knowledge of project management/delivery methods and tools, • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured, • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision, • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues, • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation, • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems, • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred, • Experience with Salesforce (or other CRM) desired, • Ability to travel (job requires up to 30% travel), • Comfortable working as needed in a remote environment with video-conferencing tools, • Excellent management and supervisory skills., • Excellent verbal and written communication skills., • Extensive knowledge of customer service procedures and principles., • Organized with attention to detail., • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour., • Ability to coach and mentor customer success representatives.

Job DescriptionGuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting customers in Portland, OR and surrounding areas. Only local candidates will be considered. About the Role This technology support position requires teamwork, communication and a passion for working directly with end users throughout Portland and surrounding areas. The qualified candidate must be flexible to alternating locations, as directed, and will be collaborating with multiple teams. Primary Duties • Provide in-person, end-user computing support for users at directed offices and remote sites., • Provide outstanding customer support to End Users on all information systems used., • Perform request, incident, change and problem management processes within service level expectations (i.e., priority / escalation norms) in service management tools., • Serve as the escalation point for Level 1 Service Desk, including communication with clients and technical troubleshooting., • Maintain a general understanding of corporate structure and an awareness of business workflow in each department to leverage this understanding to prioritize tickets or tasks, trigger follow-ups or proactively prevent incidents from occurring., • For VIP users, proactively communicate and deliver support at outstanding levels., • Perform mobile device management and administrate directory services as assigned., • Facilitate & maintain an accurate & ready IT asset inventory at major offices., • Support infrastructure, application and security maintenance projects as required., • 5 years of direct customer IT support, • Ability to adapt to new technology as it is introduced into the environment, • Cisco phone experience, • Basic audio/visual experience, • Basic Active Directory experience, • Applies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks, • Applies strong technical skills, effective communication skills and is responsive to customer needs, • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations, • Ability to write reports, business correspondence and procedure manuals, • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public, • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form, • High school diploma and/or GED certificate required, • Some college or college degree preferred, • Microsoft Certified Professional (MCP) certification is preferred, • Portland, OR on-site, • Must be flexible to commute between customer and GuideIT sites located in Portland, McMinnville and Salem areas to perform work, • Must be willing to travel quarterly to remote locations in Montana, • Dress Code: professional office attire, • Provide on-call support if required outside of standard business hours, • Ability to lift to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds. hLNWDvzhfK

Job Description iM3 has become a leader in veterinary dental products, known for innovation, industry firsts, and education. With locations in Sydney, Vancouver, and Co Meath, iM3 supplies affordable, high-quality dental equipment worldwide. We design, develop, and manufacture advanced veterinary dental machines, instruments, X-rays, and consumables, with a strong focus on continuing education. iM3 offers expert after-sales support, and our specialized team ensures reliable advice. Trusted by leading dental specialists globally, iM3 products are highly recommended worldwide. COMPENSATION: • Our starting rate for this position will be between $23 and $25 per hour, reflecting the full pay scale for this role which ranges from $20 to $31 per hour., • Full-Time (40-hour week), • Benefits (including medical, vision, dental after 30 days and 401K up to 3% match after 12 months), • 9 Holidays, • 1 Week Vacation at 1 year pointSUMMARYOur Support Technician offers courteous phone assistance to retain existing customers and attract new ones. Specializing in veterinary dental equipment, they diagnose issues, evaluate, and repair equipment, and install software for x-ray systems. Their duties also include assisting users with procedures, providing remote client support, and promptly resolving problems to ensure customer satisfaction. Additionally, they may recommend upgrades or supplementary products to enhance user experience. DUTIES AND RESPONSIBILITIES • Provide product support alongside top-notch customer service, while upholding company standards for communication, service quality, support, and thorough ticket documentation., • Answer support phone calls and emails for all equipment and software., • Monitor parts inventory to assure adequate stock., • Prepare parts orders for shipping., • Remote software installs new equipment remotely., • Perform maintenance and repairs on customer equipment., • Maintain good housekeeping practices for all workspaces and assist within office organization projects as needed., • Perform additional tasks as assigned by Support ManagersQUALIFICATIONSRequired, • High School graduate or equivalent., • 2+ years of customer service experience., • Able to communicate clearly in writing and verbally., • Self-motivation...requires minimum supervision., • Good attendance and punctuality., • Strong mechanical aptitude., • Adaptability, initiative, flexibility and in addition to critical thinking skills., • We build quality equipment. Requiring attention to detail and consistent focus throughout the process.Preferred, • Production experience, preferably in the precision equipment industry., • Microsoft Office (Word/Excel/Outlook) familiarity., • Machinists’ experience helpful., • Small equipment/electrical repair experience., • Phone support/call center experience beneficial., • Microsoft 365 experience. COMPETENCIES • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed., • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality., • Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly., • Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly., • Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. PHYSICAL DEMANDS AND WORK ENVIRONMENT • Occasionally required to stand., • Occasionally required to walk., • Continually required to sit., • Continually required to utilize hand and finger dexterity., • Occasionally required to climb, balance, bend, stoop, kneel or crawl., • Continually required to talk or hear., • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard., • Occasionally required to lift/push/carry items up to 50 pounds.

Job Description About the Role Golden Grail Group is seeking a dependable and motivated Shift Lead to join our Cannabis Dispensary team. In this key support role, you’ll help lead daily operations by setting the tone on the floor, guiding team members, and ensuring excellent customer service. This position is perfect for someone ready to take the next step in their cannabis retail career, combining front-line service with leadership development in a fast-paced and compliant environment. Key Responsibilities * Effectively lead the store when the Manager or Assistant Manager is not present. * Lead each shift by example. * Remain flexible and assist at other store locations when needed. * Delegate duties and assign tasks appropriately. * Ensure sales goals are met and exceeded. * Adhere to all company policies and procedures. * Ensure all local and state cannabis regulations are followed. * Perform all Point of Sale (POS) duties. * Oversee both front-of-house and back-of-house functions. * Communicate effectively with team members and leadership. * Manage opening and closing procedures. * Coordinate with the Corporate Office as necessary. * Maintain consistent attendance and punctuality. Requirements * Must be 21 years of age or older. * High School Diploma or equivalent. * Ability to work independently or lead a team. * Excellent written and verbal communication skills. * Punctual, dependable, and detail-oriented. * Ability to listen and follow directions quickly and accurately. * Must be able to lift up to 25 lbs. regularly. * Ability to stand for long periods of time. * Must have OLCC Marijuana Worker Permit to be considered for employment. (Reimbursed after completing 90 days of employment) Preferred Qualifications * Minimum 2 years of fast-paced retail experience. * Previous management experience with demonstrated growth in responsibility. * Working knowledge of OLCC cannabis regulations. * Strong communication and customer service skills. * Prior cannabis product knowledge. * Previous experience with POS systems and cash handling. * Excellent organizational and time-management skills. Schedule * Day shift * Night shift * Monday through Friday availability * Weekend and holiday availability Education • High school diploma or equivalent (preferred) Remote Work: • This position is on-site only and does not offer remote work opportunities. Powered by JazzHR daUhhwUKBI

Job Description Lead the daily activities of the Service Desk team. Consistently deliver excellent technical support to all users, properly handle escalations, complete assigned projects in a timely manner, and serve as a communication channel between users and the IT organization. ESSENTIAL FUNCTIONS/TASKS: • Provide timely technical assistance to the organization's 300 users of computer applications and hardware., • Maintain troubleshooting steps in the Ticket Management knowledgebase to ensure timely resolution of problems., • Monitor incident trends and anticipate potential problems for proactive resolution., • Collaborate with the Infrastructure and Software Support teams to restore service when system outages do occur., • Ensure consistent completion of project deliverables within agreed-upon schedule., • Maintain and promote security-first mindset for every member of the Service Desk team and for all users., • Take ownership of the Security Training program and training for non-Yardi business applications., • Escalate security incidents to Senior Systems Engineers and the CIO as per Incident Response protocols., • Coordinate with Infrastructure to support incident containment and recovery., • Enforce approved organizational IT security policies and procedures., • Ensure that all service desk activities align with documented security governance and compliance requirements., • Promote good cybersecurity practices among users during support interactions., • Adhere to change management process when system changes or new services are introduced that may impact security and/or affect users' experience or functionality., • Perform other duties and responsibilities as assigned or directed by the Chief Information Officer. EXPERIENCE, TRAINING, SKILLS REQUIRED: • Passionate about delivering outstanding customer service., • Exceptional analytical and problem-solving abilities., • Excellent written, oral, and interpersonal communication skills., • Ability to manage time effectively while working on several competing business priorities., • Hands-on experience with Active Directory/Entra, Intune (MDM, Policies, Autopilot, Defender), Remote Systems Administration, Adobe suite of products, Office 365 Cloud Suite of products (SharePoint, Exchange Online/Outlook, Etc.) and enterprise printer management., • Advanced knowledge of desktop operating systems, desktop security, and desktop hardware and software installation procedures in an enterprise environment., • Hands-on experience with Unified Communications (Zoom and Teams) as well as Mac OS, iPhone, Android., • Knowledge of and experience with password manager software., • Manage and delegate workloads and tasks from the ticketing system and project management software to the service desk team engaging with other staff and teams when necessary. EDUCATION: • Bachelor's degree in information technology or related field. LICENSE OR CERTIFICATE REQUIRED: • Microsoft Certification such as MCSE Desktop Infrastructure is a definite plus. TRAVEL REQUIREMENTS: Limited travel to properties and/or regional offices will be required. Schnitzer Properties offer a full benefits package with medical, dental, vision, 401k, and FSA options as well as vacation, sick, and holiday pay. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description About the Role Local Leaf - Golden Grail Group is seeking a dependable and motivated Shift Lead to join our Cannabis Dispensary team. In this key support role, you’ll help lead daily operations by setting the tone on the floor, guiding team members, and ensuring excellent customer service. This position is perfect for someone ready to take the next step in their cannabis retail career, combining front-line service with leadership development in a fast-paced and compliant environment. Key Responsibilities * Effectively lead the store when the Manager or Assistant Manager is not present. * Lead each shift by example. * Remain flexible and assist at other store locations when needed. * Delegate duties and assign tasks appropriately. * Ensure sales goals are met and exceeded. * Adhere to all company policies and procedures. * Ensure all local and state cannabis regulations are followed. * Perform all Point of Sale (POS) duties. * Oversee both front-of-house and back-of-house functions. * Communicate effectively with team members and leadership. * Manage opening and closing procedures. * Coordinate with the Corporate Office as necessary. * Maintain consistent attendance and punctuality. Requirements * Must be 21 years of age or older. * High School Diploma or equivalent. * Ability to work independently or lead a team. * Excellent written and verbal communication skills. * Punctual, dependable, and detail-oriented. * Ability to listen and follow directions quickly and accurately. * Must be able to lift up to 25 lbs. regularly. * Ability to stand for long periods of time. * Must have OLCC Marijuana Worker Permit to be considered for employment. (Reimbursed after completing 90 days of employment) Preferred Qualifications * Minimum 2 years of fast-paced retail experience. * Previous management experience with demonstrated growth in responsibility. * Working knowledge of OLCC cannabis regulations. * Strong communication and customer service skills. * Prior cannabis product knowledge. * Previous experience with POS systems and cash handling. * Excellent organizational and time-management skills. Schedule * Day shift * Night shift * Monday through Friday availability * Weekend and holiday availability Education • High school diploma or equivalent (preferred) Remote Work: • This position is on-site only and does not offer remote work opportunities. Powered by JazzHR l6qforCFbj

Job DescriptionDescription: Join Our Team as a Remote Technical Call Center Agent! Retail Imaging Management Group is hiring! If you're detail-oriented, a strong communicator, and enjoy solving problems while supporting customers, we want to hear from you. Key Details: • Pay: $18-$19 per hour., • Schedule: This is a full-time position, 40 hours per week. Our Call Center is open between 5am-9pm PST Monday - Friday and weekends from 7am-7pm PST. Candidates must be flexible to work within these hours/days., • Location: This is a remote role and we encourage applicants from Eastern, Central, and Pacific time zones to apply. We are based out of Vancouver, WA., • Opportunities for growth and advancement., • Comprehensive benefits package: Health, vision, and dental insurance are available, with Retail Imaging contributing 80% of the insurance premium for your coverage., • Casual and friendly work environment., • Supportive and collaborative team dynamic., • Internal recognition programs to identify those who go above and beyond. About Us: Retail Imaging (RIMG), headquartered in Vancouver, WA, has been helping businesses solve complex technology challenges since 2000. Built on the belief that It Can Be Done, we deliver high-quality, cost-effective service with speed, accuracy, and a personal touch. Our collaborative team thrives on problem-solving, adaptability, and making a difference for our clients every day. The Role: We’re looking for an Agent to be the first point of contact for customers who depend on business-critical technology. You’ll troubleshoot issues, provide solutions, and guide customers with confident, clear communication. This isn’t just answering phones: it’s solving problems, managing priorities, and delivering service that makes customers feel supported and valued. Responsibilities include: • Engage with customers via phone and email to troubleshoot and resolve technical and administrative issues., • Meet or exceed service level agreements (SLAs) by following response and resolution timelines., • Document all work accurately in designated systems., • Identify and suggest improvements to documentation and processes., • Balance live customer interactions with follow-up and administrative work., • Collaborate with team members and leadership, keeping them informed of issue status and potential roadblocks. Qualifications Include: • High school diploma or GED equivalent., • At least one year of technical support experience in a call center environment., • Strong written and verbal communication skills, adaptable to different audiences., • Proven reliability in attendance, punctuality, and follow-through., • Strong organizational skills with the ability to prioritize in a fast-paced environment., • Willingness and ability to learn new tools and technologies quickly., • Solution-focused mindset with a proactive approach to challenges., • Comfortable asking questions and seeking clarification when needed., • Adaptable to changing priorities, procedures, or deadlines., • Be open to feedback and continuous improvement., • Ability to effectively speak, understand, and write in English. Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Requirements: