Customer Service Rep Exempt
hace 22 días
Lebanon
Job Description Job Summary: As a Customer Service Representative, you will play a critical role in supporting day-to-day operations. This position requires a detail-oriented individual with excellent organizational and communication skills. The Customer Service Representative is a reliable and effective liaison between customers, sales representatives, and operations, to ensure consistently high levels of customer satisfaction and retention. Essential Duties and Responsibilities: • Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program., • Other duties as assigned by any member of management., • Review print cards for accuracy – above average math skills required., • Customer Service/Sales Support – Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system., • Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production., • Enter purchase orders using Kiwi system., • Provide research and assistance for customers regarding invoicing issues., • Direct involvement with customers and Quality Management Team regarding production issues, • Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls., • Order tooling for new and revised items to meet customer deadlines., • Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs., • Work with sales staff and process requests for quotes, • Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders., • Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed., • Enter and modify sales orders in an accurate and timely manner., • Interpret and share customer feedback within the organization to continue improving performance., • Utilize existing software and systems in an efficient manner., • Maintain an organized, presentable work area., • Attend all afternoon Gemba Walks, • Participate in the Safety Engagement Process., • Must reciprocate the double check process with fellow Customer Service Reps., • Must participate in Saturday rotation at the plant., • Vacation coverage for administrative assistant. These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary. Education/Experience: • High school diploma or equivalent; college degree a plus, • Previous experience in a manufacturing environment preferred., • Proficient in Microsoft Office Suite (Word, Excel, Outlook), • Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis., • 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors., • Packaging and/or corrugated manufacturing experience desired but not required., • Ability to remain calm under pressure. Work Environment: • Regular work near moving mechanical parts., • Exposure to wet and/or humid conditions and temperature variations, • Noise level is moderate to high., • Bump caps, ear protection, eye protection, and safety shoes are required. Physical Demands: The physical demands described here are representatives of those that must be met by an individual to successfully perform normal job functions: While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. An individual frequently is required to stoop, kneel, crouch, or crawl. An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.