Account Manager
hace 4 días
Louisville
Job Description The Account Manager position requires being in the office full-time. How you contribute to our success: • Manage and maintain existing customers, • Build and maintain strong relationships based on personalized customer service, enhanced with customer visits (as needed), • Gain a thorough understanding of customer needs and expectations. Clearly communicate these insights within the Support Team and to all relevant departments to ensure organizational alignment, • Anticipate customer issues based on knowledge of the customer, any internal issues (machine downtime, delivery delay, rejects, etc.), and proactively handle the issue promptly and professionally, • Develop a strategy for meeting customer requirements and maintaining balanced inventory levels, • Analyze customer forecast, collaborate with the Support Team, Outside Sales, and Purchasing to provide final direction aligning raw material purchases to meet vendor leadtime and fulfill customer demand, • Initiate next-level expedited efforts with Production Planner / Manager when Inside Sales cannot meet customer delivery dates. Prioritize orders with manufacturing facilities as needed, • Act as a liaison between the customer and Accounts Receivable (A/R) to assist with collection issues. Work with A/R to develop and implement strategies to control shipments to customers experiencing payment issues. Escalate to Outside Sales if necessary, • Act on behalf of Outside Sales to carry out sales agreements and resolve issues within scope. Escalate strategic unresolved issues to Outside Sales with documented resolution steps, • Ensure accurate documentation, tracking, and follow-through on all execution activities across Operations, Sales, Purchasing, and the broader supply chain, • Align with corporate goals and cultural tenets and be accountable for proactive performance, • Drive alignment between Operations, Sales, and Purchasing to ensure cohesive execution and shared accountability, • Monitor and report on customer account metrics including usage, scorecards, satisfaction scores, and renewal rating, • Facilitate Supply Chain Review (SCR) sessions monthly (or as needed) with the Support Team and externally, • Oversee forecast and inventory review meetings. Accountable for forecasting and coordination with Support Team and Outside Sales to improve forecast accuracy, • Lead weekly Inventory Management Report (IMR) / Material Requirements Planning (MRP) review for all accounts for inventory target management, • Conduct customer margin reviews, • Manage Days on Hand (DOH) Inventory and meet Key Performance Indicator targets, • Manage/clean up aged invoices, • Monitor daily sales report to ensure correct pricing is applied and profit targets are met, • Work with Buyers to analyze customer inventory position and develop strategies to ensure adequate inventory is in the supply chain to meet the customers’ requirements while meeting established inventory goals, • Review, investigate, and resolve any pricing discrepancies, margin erosion, and usage fluctuations, • Onboard new customers/programs, • Drive the successful implementation of new business to meet internal requirements and ensure customer satisfaction during start-up, • Manage phase-ins/phase-outs, • Engage and collaborate daily with your Support Team’s Inside Sales Representatives and Buyers to align priorities, share updates, and drive execution, • Collaborate with your Support Team Manager on team building, teammate development, engagement, and team goals, • Collaborate with General Managers of Business Planning to optimize inventory levels and ROWC, ensuring alignment with corporate goals, • Develop agenda output documents to support productive customer meetings and drive growth, • Serves as a back-up for Inside Sales Representatives and Buyers on your Support Team., • Work in the office and interact face-to-face with members of your Support Team to further collaboration and promote learning, training, development, growth, and productivity within the Team, • Other duties as assigned What you need to be successful: • Prefer a Bachelor’s degree in a related field and at least 3 years of experience in sales, purchasing, or customer service in manufacturing. Formal education may be substituted with experience and training when competency in the position is demonstrated., • Strong leadership and coordination skills with the ability to drive team execution without direct management authority, • Ability to think strategically and align activities with Company's goals, • Ability to engage and lead a team with positivity and cultural alignment, • Proactive with strong conflict resolution and problem-solving skills, • Thorough general knowledge and understanding of customer service and inventory management, • Demonstrated ability to work effectively with all levels of management and teammates, • Meeting leadership skills (e.g., agenda, time management, assignable action items, etc.), • Ability to effectively communicate, navigate, and manage difficult customer situations, • Able to prioritize, multitask, and meet deadlines, • Excellent organization, problem-solving, analytical, and decision-making skills, • Attention to detail is required, • Computer Skills: familiarity with Microsoft Suites and basic computer skills, • Excellent data entry skills required What We Can Offer: • Medical, Dental, and Vision, • Competitive Wellness Program, providing up to 100% discount on medical premiums, • Short-Term and Long-Term Disability, • Supplemental Insurance through Allstate for additional coverage on accidents + cancer, • Employer-Paid Life Insurance, • 401(k) after 60 days of employment + competitive match after one year, • Health Savings Account and Flexible Spending Account, • Great discount programs in automotive, technology, and more, • Education Assistance is available for job-related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certifications, • Career Advancement Opportunities, • Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family services Steel Technologies is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana. Steel Technologies is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.