Hard Rock International (USA), Inc.
ON CALL CLERK I - BOX OFFICE
16 days ago
Gary
Job Description Overview POSITION SUMMARY: The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) • Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service., • Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office., • Effectively explains seating diagram for Hard Rock Live., • Maintains accountability of a $500 bank drawer, balances bank at end of shift., • Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.), • Issues cash and comp concert tickets and VIP credentials., • Helps with inventory control of ticketed shows., • May distribute promotional coupons and gifts., • Attend and participate in meetings, completing follow-up as assigned., • Attend and participate in off property functions and events as assigned., • Perform work regularly and predictably., • Attend seminars when needed. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): • Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations, • Must successfully pass background check, • Must successfully pass drug screening, • Must be twenty-one (21) years of age, • Must be able to work holidays and weekends, as well as flexible shifts. KNOWLEDGE OF: • Computer literacy with good oral and written English communication skills required., • Excellent phone etiquette and guest relations skills are also required., • Multi-lingual skills preferred., • Understanding of and experience in ticketing., • Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint., • Pertinent federal, state, and local laws, codes, and regulations., • Cash handling, marketing and sales techniques., • Experience with TM1 Sales and TM Host System preferred. ABILITY TO: • Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information., • Ability to learn Ticketmaster Host System. Previous experience preferred., • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience., • Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals., • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance., • Communicate clearly and concisely, both orally and in writing., • Use all required equipment in an effective and efficient manner., • Establish and maintain effective working relationships with those contacted in the course of work., • Be flexible to work varying shifts and time schedules as needed., • Ability to communicate effectively with external contacts and all levels of team members., • Review and comprehend all necessary documentation., • Be flexible to work varying shifts and time schedules as needed and mutually agreed upon., • This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume., • Perform effectively in a fast-paced environment., • Interface professionally with business contacts and customers., • Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations., • To move throughout the business (standing, walking, kneeling, bending) for extended periods of time., • To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.