Security Officer
8 days ago
Eagle Pass
Job Description Reports to: Shift Supervisor Job Summary: Responsible for maintaining a safe and secure environment for all guests, team members and company assets. Essential Functions: • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures., • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions., • Protect tribal assets by observing and reporting unusual, dangerous or suspicious activities throughout KLECH property., • Patrol assigned areas, as needed, including but not limited to main entrances, the gaming floor, back of the house and parking areas; control access to restricted areas, check in vendors, provide traffic control, prevent entry of barred guests and other duties as required by business needs., • Respond to calls from dispatch and inquiries from team members and guests to address internal/external guest concerns, safety issues, emergencies, and medical situations., • Escort the transfer of money, chips, and table and slot machine drops., • Write reports of incidents that occur on KLECH property, investigate and document other important information as needed., • Maintain a direct line of communication with immediate supervisors and surveillance team., • Maintain integrity and possess basic desire to protect and serve., • Demonstrate and promote KLECH core values and MAD skills., • Manage and maintain security of confidential information entrusted to position., • Attend and satisfactorily complete all required training as assigned., • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed., • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director., • Must have High School Diploma or GED., • Must possess a valid, state issued driver's license., • Must pass Security assessment., • Level 1 security training, preferred., • Minimum one (1) year of experience as a security guard/officer, preferred., • Knowledge of local, state and federal jurisdiction laws, preferred. Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: • Ability to work independently with minimal supervision., • Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff., • Ability to work under pressure in a fast paced, stressful environment., • Ability to meet multiple deadlines and multi-task., • Ability to have strong critical thinking, analytical and guest service skills., • Must possess a positive attitude with strong organizational and leadership qualities., • Ability to add, subtract, multiply and divide in all units of measure., • Ability to define problems, collect data, establish facts and draw conclusions., • Ability to understand complex instructions and material., • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels., • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm., • Ability to maintain confidentiality., • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis., • The team member must be able to concentrate for prolonged periods., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception., • The team member must be able to communicate effectively in person or using telecommunications equipment., • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator., • Casino floor, outside premises and normal office setting., • Frequent walking and standing in a smoke filled environment and frequent contact with the general public., • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day., • May be exposed to inclement weather and extreme weather conditions., • Extended hours and irregular shifts may be required including nights, weekends and holidays., • Must be able to perform under pressure and work long hours under stressful conditions., • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members., • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc., • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times., • Must be able to provide authorization to work in the United States., • Must be at least 18 years of age., • Must have access to reliable transportation to commute to and from work., • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.